All Systems Operational

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ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click here.

CloudApps ? Operational
ConnectCarolina Operational
ConnectCarolina Finance Operational
HR/Payroll ? Operational
ImageNow Operational
Infoporte Operational
Portal Operational
Student Administration Operational
Tarheel/Ram Reports Operational
Web Travel Operational
Databases Operational
Educational Technologies Operational
Canvas ? Operational
Zoom Operational
Panopto Operational
Voicethread Operational
Sakai Operational
ibiblio.org Operational
Identity Access Management Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Single Sign On ? Operational
Internet Connection ? Operational
Listserv Operational
Network Operational
Campus Location(s) Operational
Remote Location(s) Operational
Data Center ITS Operational
Data Center Hosted Operational
Campus Building Networks Operational
Wireless Operational
Campus DHCP Operational
Campus DNS Operational
F5 Load Balancing Operational
Network Access Control Operational
Network Time Protocol Operational
Campus VPN Operational
Voice Messaging ? Operational
ITS Web Proxy Operational
Network RADIUS Operational
Network Server Complex Operational
Office 365 Operational
Exchange Online Operational
Microsoft Teams Operational
SharePoint Online Operational
Identity Service Operational
Microsoft 365 Apps Operational
Microsoft Bookings Operational
Microsoft Forms Operational
Office for the web Operational
OneDrive for Business Operational
Multi-Factor Authentication (MFA) Operational
Other Office 365 Services Operational
Carolina Print Hub ? Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Security Operational
ITS Firewall Services Operational
School of Medicine Firewall Services Operational
Main Campus Firewall Services Operational
Data Center ITS Firewall Services Operational
Endpoint Detection and Response Operational
Service Now Operational
Splunk Operational
TIM Operational
Virtual Lab ? Operational
UCS Virtualization Infrastructure Operational
Web Operational
www.unc.edu Operational
alertcarolina.unc.edu Operational
CarolinaGo Operational
Tarheels.live WordPress Operational
Sites WordPress Operational
Web.unc.edu WordPress ? Operational
School of Medicine WordPress Operational
Windows Services Operational
xMatters Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Expand the resnet wireless cluster May 12, 2024 06:00-10:00 EDT
Installing two additional controllers to the resnet wireless cluster to support an increasing number of APs and to spread out processor load.
Posted on May 08, 2024 - 09:45 EDT
Citrix UNCApps authentication will be updated to Azure MFA (Entra ID) May 13, 2024 20:00-21:00 EDT
Service maintenance will be performed on Citrix Administration. Change Request # CHG0043170
Posted on Feb 14, 2024 - 09:18 EST
Sakai Maintenance May 16, 2024 05:00-07:00 EDT
Service maintenance will be performed on 5/16/2024 from 0500 to 0700 . Change Request # CHG0043886

Sakai maintenance to be done during the maintenance window as defined by the SLA.
Posted on May 07, 2024 - 11:23 EDT
ConnectCarolina CS Summer I 2024 Census (2243) CS PRD outage from 5pm - midnight required. May 17, 2024 17:00 - May 18, 2024 00:00 EDT
ConnectCarolina Student Administration Outage for Census processing. For more details visit the ConnectCarolina Census Outage page.
Change Request # CHG0043841
Posted on May 01, 2024 - 15:49 EDT
Summer I 2024 (2243) IAM Census May 18, 2024 09:00 - May 20, 2024 11:00 EDT
Service maintenance will be performed on LDAP Administration. Change Request # CHG0043836
Summer I 2024 (2243) IAM Census.
Posted on Apr 30, 2024 - 10:23 EDT
Single Sign On Maintenance May 23, 2024 06:00-08:00 EDT
Service maintenance will be performed on Single Sign On (SSO). Change Request # CHG0043895
Posted on May 09, 2024 - 10:09 EDT
Update software on Infoblox appliances providing DNS/DHCP services to campus Jul 31, 2024 05:00-07:00 EDT
Service maintenance will be performed on campus DNS and DHCP services. Change Request # CHG0043876
Posted on May 06, 2024 - 13:32 EDT
Past Incidents
May 11, 2024

No incidents reported today.

May 10, 2024

No incidents reported.

May 9, 2024
Possible Issue Detected: Canvas
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
May 9, 17:06 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
May 9, 17:04 EDT
Possible Issue Detected: Service Now
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
May 9, 17:05 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
May 9, 17:03 EDT
Possible Issue Detected: Voicethread
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
May 9, 16:56 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
May 9, 16:50 EDT
Possible Issue Detected: Service Now
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
May 9, 16:55 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
May 9, 16:50 EDT
Possible Issue Detected: Panopto
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
May 9, 16:55 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
May 9, 16:55 EDT
Possible Issue Detected: Canvas
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
May 9, 16:55 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
May 9, 16:50 EDT
Finley Golf Range House Network Problem Detected
Resolved - This incident has been resolved.
May 9, 11:39 EDT
Update - Scheduled work.
May 9, 11:16 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Finley Golf Range House. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 9, 11:09 EDT
May 8, 2024

No incidents reported.

May 7, 2024
Teacch - Greensboro II Network Problem Detected
Resolved - This incident has been resolved.
May 7, 14:21 EDT
Identified - There is an issue on the vendor side (Spectrum) that is causing this outage. The vendor is aware and working towards a fix.
May 7, 13:06 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Teacch - Greensboro II. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 7, 12:05 EDT
Teacch - Wilmington II Network Problem Detected
Resolved - This incident has been resolved.
May 7, 04:05 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Teacch - Wilmington II. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 7, 00:35 EDT
Franklin St, 109 E Network Problem Detected
Resolved - This incident has been resolved.
May 7, 02:43 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Franklin St, 109 E. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 6, 21:15 EDT
May 6, 2024
Hearing and Communication Center Network Problem Detected
Resolved - This incident has been resolved.
May 6, 18:45 EDT
Identified - Duke Power confirmed power outage in the area.
May 6, 18:18 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Hearing and Communication Center. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 6, 18:15 EDT
Quadrangle Drive, 6101 Network Problem Detected
Resolved - This incident has been resolved.
May 6, 18:40 EDT
Identified - Duke Power confirmed power outage in the area.
May 6, 18:08 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Quadrangle Drive, 6101. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 6, 17:44 EDT
Quadrangle Drive, 6340 Network Problem Detected
Resolved - This incident has been resolved.
May 6, 18:39 EDT
Identified - Duke Power confirmed power outage in the area.
May 6, 18:08 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Quadrangle Drive, 6340. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 6, 17:44 EDT
Intermittent Issues Connecting to selfservice.unc.edu
Resolved - This incident has been resolved.

Engineers have advised that this issue can be set to resolved.
May 6, 17:10 EDT
Identified - A fix has been implemented and it appears that only a small group of Safari browser users continue to be impacted at this time.
May 6, 14:17 EDT
Investigating - There are reports of intermittent connectivity issues to selfservice.unc.edu. Appropriate groups are aware and investigating.
May 6, 13:56 EDT
Southport Building 2 Network Problem Detected
Resolved - This incident has been resolved.
May 6, 09:09 EDT
Identified - This appears to be a power outage incident. ITS team members are aware and monitoring Network devices to make sure they come back online when power is restored.
May 4, 10:21 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Southport Building 2. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 4, 10:07 EDT
Teacch - Greensboro II Network Problem Detected
Resolved - This incident has been resolved.
May 6, 07:24 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Teacch - Greensboro II. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 6, 06:13 EDT
May 5, 2024
Martin Luther King Blvd, 1700 Network Problem Detected
Resolved - This incident has been resolved.
May 5, 16:44 EDT
Identified - The issue has been identified as a power related outage.
May 5, 15:40 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Martin Luther King Blvd, 1700. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 5, 15:15 EDT
May 4, 2024
May 3, 2024
Building switching infrastructure life cycle
Completed - The scheduled maintenance has been completed.
May 3, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 05:00 EDT
Scheduled - Starting from Monday, April 29th, through Friday, May 3rd, the Netdeployment group will be upgrading the network switches in Sitterson Hall. They will be working every morning from 5 AM to 7 AM. During this time, the network at Sitterson Hall will be intermittently down or completely unavailable. You can expect normal network connectivity after 7 AM each day. The work will be completed by Friday morning at 7 AM.
Apr 25, 11:22 EDT
School of Business Charlotte Network Problem Detected
Resolved - This incident has been resolved.
May 3, 01:04 EDT
Investigating - Our monitoring tools have indicated a possible network issue at School of Business Charlotte. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 3, 00:08 EDT
May 2, 2024
Single Sign On Maintenance
Completed - The scheduled maintenance has been completed.
May 2, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 06:00 EDT
Scheduled - Service maintenance will be performed on 5/02/2024. Change Request # CHG0043811
Apr 25, 10:26 EDT
May 1, 2024
Renee Lynne Ct, 101 Network Problem Detected
Resolved - This incident has been resolved.
May 1, 17:29 EDT
Identified - Power outage confirmed at this location
May 1, 14:49 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Renee Lynne Ct, 101. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 1, 14:27 EDT
Renee Lynn Ct, 100 Network Problem Detected
Resolved - This incident has been resolved.
May 1, 17:29 EDT
Identified - Power outage confirmed at this location
May 1, 14:49 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Renee Lynn Ct, 100. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 1, 14:27 EDT
Apr 30, 2024

No incidents reported.

Apr 29, 2024
Apr 28, 2024

No incidents reported.

Apr 27, 2024

No incidents reported.

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