xMatters Issue Impacting TDX Notifications
Identified - xMatters, which processes alerts from various applications, is experiencing an issue:
https://status.xmatters.com/incidents/jr102hq2v49k
Apr 03, 2025 - 14:12 EDT

About This Site

ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click here.

CloudApps ? Operational
ConnectCarolina Operational
ConnectCarolina Finance Operational
HR/Payroll ? Operational
ImageNow Operational
Infoporte Operational
Portal Operational
Student Administration Operational
Tarheel/Ram Reports Operational
Web Travel Operational
Databases Operational
Educational Technologies Operational
Canvas ? Operational
Zoom Operational
Panopto Operational
Voicethread Operational
Sakai Operational
GitLab Operational
ibiblio.org Operational
Identity Access Management Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Single Sign On ? Operational
Listserv Operational
Network Operational
Campus Location(s) Operational
Remote Sites Operational
Data Center ITS Operational
Data Center Hosted Operational
Campus Building Networks Operational
Wireless Operational
Campus DHCP Operational
Campus DNS Operational
F5 Load Balancing Operational
Network Access Control Operational
Network Time Protocol Operational
Campus VPN Operational
Voice Messaging ? Operational
ITS Web Proxy Operational
Network RADIUS Operational
Network Server Complex Operational
Internet Connection ? Operational
Office 365 Operational
Exchange Online Operational
Microsoft Teams Operational
SharePoint Online Operational
Identity Service Operational
Microsoft 365 Apps Operational
Microsoft Bookings Operational
Microsoft Forms Operational
Office for the web Operational
OneDrive for Business Operational
Multi-Factor Authentication (MFA) Operational
Other Office 365 Services Operational
Carolina Print Hub ? Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Security Operational
ITS Firewall Services Operational
School of Medicine Firewall Services Operational
Main Campus Firewall Services Operational
Data Center ITS Firewall Services Operational
Endpoint Detection and Response Operational
Splunk Operational
TeamDynamix Operational
TIM Operational
Virtual Lab ? Operational
UCS Virtualization Infrastructure Operational
Web Operational
www.unc.edu Operational
alertcarolina.unc.edu Operational
CarolinaGo Operational
Tarheels.live WordPress Operational
Sites WordPress Operational
Web.unc.edu WordPress ? Operational
School of Medicine WordPress Operational
Windows Services Operational
xMatters Partial Outage
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ConnectCarolina Finance database server maintenance Apr 5, 2025 06:00-10:00 EDT

Service maintenance will be performed on databases supporting ConnectCarolina Finance.
For more details please visit https://ccinfo.unc.edu/finance_outage/
Posted on Apr 02, 2025 - 09:09 EDT

Single Sign On (SSO) Apr 7, 2025 08:00-08:05 EDT

Additional security controls will be put in front of Single Sign On (SSO) in order to better comply with existing security policies.
Posted on Mar 19, 2025 - 09:25 EDT

PREMIUM Communicator and UC-One clients upgraded to PING Apr 11, 2025 17:00 - Apr 12, 2025 00:00 EDT

The Communicator and UC-One Connect soft client applications are being replaced by a new software called PING. Communicator licenses will be transferred to the new PING application in a phased rollout this spring.

Need to know:

The Communicator and UC-One Connect soft client applications are no longer supported by the vendor and will be replaced by a new software called PING.

Communicator clients will not be uninstalled automatically and should be manually removed from your devices.

This change will not impact voicemail.

The phased transition to replace Premium Communicator (Desktop) and UC-One connect (mobile) clients begins February 7, 2025.

This 1st transition will impact Information Technology Services (ITS). Only phone lines that currently subscribe to Communicator will be impacted.

For more information visit https://go.unc.edu/PING/, or submit a telephone service request.

Migration dates:

April 11, 2025:
Finance & Operations
School of Law
School of Government
Libraries
Posted on Feb 03, 2025 - 11:08 EST

Upgrade XIQ-SE (NetSight) server and NAC servers Apr 16, 2025 08:30-15:00 EDT

Upgrade XIQ-SE (NetSight) server and NAC servers from currently operation code to newer release as part of a normal upgrade cycle.
Posted on Apr 02, 2025 - 10:32 EDT

PREMIUM Communicator and UC-One clients upgraded to PING May 23, 2025 17:00 - May 24, 2025 00:00 EDT

The Communicator and UC-One Connect soft client applications are being replaced by a new software called PING. Communicator licenses will be transferred to the new PING application in a phased rollout this spring.

Need to know:

The Communicator and UC-One Connect soft client applications are no longer supported by the vendor and will be replaced by a new software called PING.

Communicator clients will not be uninstalled automatically and should be manually removed from your devices.

This change will not impact voicemail.

The phased transition to replace Premium Communicator (Desktop) and UC-One connect (mobile) clients begins February 7, 2025.

This 1st transition will impact Information Technology Services (ITS). Only phone lines that currently subscribe to Communicator will be impacted.

For more information visit https://go.unc.edu/PING/, or submit a telephone service request.

Migration dates:

May 23, 2025:
Student Affairs
School of Public Health
WUNC
Posted on Feb 03, 2025 - 11:10 EST

PREMIUM Communicator and UC-One clients upgraded to PING Jun 13, 2025 17:00 - Jun 14, 2025 00:00 EDT

The Communicator and UC-One Connect soft client applications are being replaced by a new software called PING. Communicator licenses will be transferred to the new PING application in a phased rollout this spring.

Need to know:

The Communicator and UC-One Connect soft client applications are no longer supported by the vendor and will be replaced by a new software called PING.

Communicator clients will not be uninstalled automatically and should be manually removed from your devices.

This change will not impact voicemail.

The phased transition to replace Premium Communicator (Desktop) and UC-One connect (mobile) clients begins February 7, 2025.

This 1st transition will impact Information Technology Services (ITS). Only phone lines that currently subscribe to Communicator will be impacted.

For more information visit https://go.unc.edu/PING/, or submit a telephone service request.

Migration dates:

June 13, 2025:
School of Medicine
Posted on Feb 03, 2025 - 11:09 EST
Apr 3, 2025
Upgrade Firmware on Friday Center Tier-1
Completed - The scheduled maintenance has been completed.
Apr 3, 06:06 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 05:30 EDT
Scheduled - The Friday Center Tier-1 switch will be rebooted to upgrade the firmware. This will result in a loss of connectivity for devices in buildings uplinked to this switch.
Apr 1, 13:14 EDT
Apr 2, 2025
Jenkins maintenance
Completed - The scheduled maintenance has been completed.
Apr 2, 15:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 15:00 EDT
Scheduled - Standard patching
Mar 26, 14:22 EDT
Fordham Hall, Christopher C III Network Problem Detected
Resolved - This incident has been resolved.
Apr 2, 09:21 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Fordham Hall, Christopher C III. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 2, 06:06 EDT
Teacch - Greensboro II Network Problem Detected
Resolved - This incident has been resolved.
Apr 2, 01:43 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Teacch - Greensboro II. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 2, 01:43 EDT
Apr 1, 2025
Wilson Street, 207 Network Problem Detected
Resolved - This incident has been resolved.
Apr 1, 17:45 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Wilson Street, 207. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 1, 17:29 EDT
SAS Maintenance
Completed - The scheduled maintenance has been completed.
Apr 1, 12:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 10:30 EDT
Scheduled - Standard maintenance is being performed on the ITS SAS environment.
Mar 20, 16:58 EDT
Splunk Maintenance
Completed - The scheduled maintenance has been completed.
Apr 1, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 06:00 EDT
Scheduled - Standard patching is being performed on the Splunk platform.
Mar 31, 14:56 EDT
Friday Center Tier-1 Firmware Upgrade
Completed - The scheduled maintenance has been completed.
Apr 1, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 06:01 EDT
Scheduled - The Friday Center Tier-1 switch will be rebooted to upgrade the firmware. This will result in a loss of connectivity for devices in buildings uplinked to this switch.
Mar 17, 10:58 EDT
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025
GitLab maintenance
Completed - The scheduled maintenance has been completed.
Mar 28, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 03:00 EDT
Scheduled - Standard patching is being performed on the ITS GitLab environments.
Mar 27, 10:43 EDT
Mar 27, 2025
Single Sign On Maintenance
Completed - The scheduled maintenance has been completed.
Mar 27, 18:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 17:00 EDT
Scheduled - Standard upgrade is being performed on the Single Sign On environment.
Mar 18, 14:57 EDT
IAM - Normal change to Account and/or Account Admin UIs
Completed - The scheduled maintenance has been completed.
Mar 27, 17:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 17:00 EDT
Scheduled - Release a new version of the Account and/or Account Admin UIs with minimum impact to end-users.  The change will be released to CloudApps in a rolling fashion, one node at a time, so the impact to users should be minimal, if any.
Mar 19, 09:22 EDT
Possible Issue Detected: alertcarolina.unc.edu
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Mar 27, 09:37 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 27, 09:28 EDT
Mar 26, 2025
Carolina CloudApps: Minor Shibboleth Image Update
Completed - The scheduled maintenance has been completed.
Mar 26, 18:45 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 17:15 EDT
Scheduled - The Shibboleth Service Provider (SP) image used to provide single sign-on services to applications hosted in the Carolina CloudApps platform will be updated to make a minor configuration change.
Mar 26, 09:23 EDT
IAM - Directory-Manager routine change
Completed - The scheduled maintenance has been completed.
Mar 26, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 17:00 EDT
Scheduled - Since any messages to Directory-Manager will queue while it is down, and it has no user interface, minor changes such as patching, security changes, or minor edits to the configuration can be performed with little to no impact on end users.  Updates to LDAP and AD may be delayed by a few minutes.
Mar 24, 08:16 EDT
ConnectCarolina - Finance Reporting unavailable
Resolved - This incident has been resolved.
Mar 26, 11:31 EDT
Investigating - The ConnectCarolina Finance Reporting environment is currently unavailable due to a significant performance degradation in a nightly business process. Administrators are monitoring the process and will update on progress as it runs to completion.
Mar 26, 09:42 EDT
Mar 25, 2025
Document Perceptive Content
Completed - The scheduled maintenance has been completed.
Mar 25, 08:05 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 08:00 EDT
Scheduled - Additional security controls will be put in front of Perceptive Content in order to better comply with existing security policies.
Mar 19, 09:20 EDT
Mar 24, 2025
School of Business Charlotte Network Problem Detected
Resolved - This incident has been resolved.
Mar 24, 18:32 EDT
Identified - This outage is part of a larger fiber outage. The vendor is aware of the issue and is working to resolve.
Mar 24, 15:07 EDT
Investigating - Our monitoring tools have indicated a possible network issue at School of Business Charlotte. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 24, 14:33 EDT
Carolina Key is not available at the moment
Resolved - This incident has been resolved.

Issue has been resolved.
Mar 24, 09:57 EDT
Investigating - The ITS Operations Center has detected an issue impacting Carolina Key. Engineers have been engaged to investigate.

Carolina Key is the only service affected, ONYEN logins are unaffected.
Mar 24, 07:58 EDT
Mar 23, 2025
Ram Village at 540 Paul Hardin Dr Network Problem Detected
Resolved - This incident has been resolved.
Mar 23, 06:18 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Ram Village at 540 Paul Hardin Dr. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 23, 04:26 EDT
Mar 22, 2025
PREMIUM Communicator and UC-One clients upgraded to PING
Completed - The scheduled maintenance has been completed.
Mar 22, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 17:00 EDT
Scheduled - The Communicator and UC-One Connect soft client applications are being replaced by a new software called PING. Communicator licenses will be transferred to the new PING application in a phased rollout this spring.

Need to know:

The Communicator and UC-One Connect soft client applications are no longer supported by the vendor and will be replaced by a new software called PING.

Communicator clients will not be uninstalled automatically and should be manually removed from your devices.

This change will not impact voicemail.

The phased transition to replace Premium Communicator (Desktop) and UC-One connect (mobile) clients begins February 7, 2025.

This 1st transition will impact Information Technology Services (ITS). Only phone lines that currently subscribe to Communicator will be impacted.

For more information visit https://go.unc.edu/PING/, or submit a telephone service request.

Migration dates:

March 21, 2025:
Athletics
Kenan Flagler School of Business
Adams School of Dentistry
Feb 3, 11:07 EST
Mar 21, 2025
Voicethread Login Issue
Resolved - This incident has been resolved.

Technical teams have resolved the root-cause issue and VoiceThread is now accessible.


Mar 21, 13:03 EDT
Update - VoiceThread is currently inaccessible due to an issue impacting user ability to sign in. Technical teams are aware and working to resolve
Mar 21, 11:50 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 21, 11:28 EDT
TEACCH Asheville Technology Drive Network Problem Detected
Resolved - This incident has been resolved.
Mar 21, 01:39 EDT
Investigating - Our monitoring tools have indicated a possible network issue at TEACCH Asheville Technology Drive. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 21, 01:20 EDT
TEACCH Asheville Technology Drive Network Problem Detected
Resolved - This incident has been resolved.
Mar 21, 00:48 EDT
Investigating - Our monitoring tools have indicated a possible network issue at TEACCH Asheville Technology Drive. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 21, 00:48 EDT
Possible Issue Detected: Voicethread
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Mar 21, 00:30 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 21, 00:24 EDT
Possible Issue Detected: Panopto
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Mar 21, 00:29 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 21, 00:20 EDT
Possible Issue Detected: Canvas
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Mar 21, 00:28 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 21, 00:20 EDT
Possible Issue Detected: Sites WordPress
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Mar 21, 00:26 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 21, 00:20 EDT
Possible Issue Detected: Web.unc.edu WordPress
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Mar 21, 00:24 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 21, 00:18 EDT
Possible Issue Detected: www.unc.edu
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Mar 21, 00:23 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 21, 00:18 EDT
Possible Issue Detected: alertcarolina.unc.edu
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Mar 21, 00:22 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 21, 00:16 EDT
Possible Issue Detected: Tarheels.live WordPress
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Mar 21, 00:20 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 21, 00:16 EDT
Mar 20, 2025
ITS Rightfax Server Microsoft Operating System/Splunk/VMware/Anti-Virus Updates
Completed - The scheduled maintenance has been completed.
Mar 20, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 17:00 EDT
Scheduled - ITS Rightfax service will be unavailable during this after-hours operating system software update. This scheduled outage is solely for the purpose of loading necessary updates to the system software. Rightfax application software will NOT be changed during this maintenance window.
Mar 18, 12:50 EDT
Update cipher suite list for F5-hosted Middleware services
Completed - The scheduled maintenance has been completed.
Mar 20, 18:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 18:00 EDT
Scheduled - The list of ciphers/encryption algorithms used by Middleware services hosted on the F5 load balancer will be updated to remove weak ciphers and add new ciphers with strong encryption.
Mar 19, 09:18 EDT
Sakai maintenance
Completed - The scheduled maintenance has been completed.
Mar 20, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 08:01 EDT
Scheduled - Standard patching is being performed on the Sakai environment.
Mar 10, 10:53 EDT
I2B2 Maintenance
Completed - The scheduled maintenance has been completed.
Mar 20, 08:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 07:01 EDT
Scheduled - Standard patching is being performed on the I2B2 environment.
Mar 14, 15:55 EDT
Infoporte Maintenance
Completed - The scheduled maintenance has been completed.
Mar 20, 08:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 07:00 EDT
Scheduled - Standard maintenance is being performed on Infoporte
Mar 14, 15:29 EDT
Single Sign On Maintenance
Completed - The scheduled maintenance has been completed.
Mar 20, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 06:00 EDT
Scheduled - Standard patching is being performed on the Single Sign On environment.
Mar 13, 14:52 EDT
Teacch - Wilmington II Network Problem Detected
Resolved - This incident has been resolved.
Mar 20, 00:25 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Teacch - Wilmington II. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 20, 00:24 EDT
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