Old West Residence Hall Network Problem Detected
Identified - Scheduled maintenance
Jan 21, 2026 - 06:28 EST
Investigating - Our monitoring tools have indicated a possible network issue at Old West Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jan 21, 2026 - 06:23 EST

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ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click here.

CloudApps Operational
ConnectCarolina Operational
ConnectCarolina Finance Operational
ConnectCarolina HR Operational
ImageNow Operational
Infoporte Operational
ConnectCarolina Portal Operational
ConnectCarolina Student Admin Operational
Tarheel/Ram Reports Operational
Web Travel Operational
Databases Operational
Educational Technologies Operational
Canvas Operational
Panopto Operational
Voicethread Operational
Sakai Operational
GitLab Operational
ibiblio.org Operational
Identity Access Management Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Single Sign On Operational
Listserv Operational
Network Partial Outage
Campus Location(s) Operational
Remote Sites Operational
Data Center ITS Operational
Data Center Hosted Operational
Campus Building Networks Partial Outage
Wireless Operational
Campus DHCP Operational
Campus DNS Operational
F5 Load Balancing Operational
Network Access Control Operational
Network Time Protocol Operational
Campus VPN Operational
Voice Messaging Operational
ITS Web Proxy Operational
Network RADIUS Operational
Network Server Complex Operational
Internet Connection Operational
Office 365 Operational
Exchange Online Operational
Microsoft Teams Operational
SharePoint Online Operational
Identity Service Operational
Microsoft 365 Apps Operational
Microsoft Bookings Operational
Microsoft Forms Operational
Office for the web Operational
OneDrive for Business Operational
Multi-Factor Authentication (MFA) Operational
Other Office 365 Services Operational
Carolina Print Hub Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Security Operational
ITS Firewall Services Operational
School of Medicine Firewall Services Operational
Main Campus Firewall Services Operational
Data Center ITS Firewall Services Operational
Endpoint Detection and Response Operational
Splunk Operational
TeamDynamix Operational
TIM Operational
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alertcarolina.unc.edu Operational
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School of Medicine WordPress Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ConnectCarolina Student Administration outage for Spring 2026 Census from 5pm - midnight Jan 21, 2026 17:00-23:59 EST

ConnectCarolina Student Administration Outage for Census processing. For more details visit the ConnectCarolina Census Outage page.
Posted on Jan 14, 2026 - 09:08 EST

IAM - Post-Census PeopleSoft to IAM Bulk Load Jan 22, 2026 08:00 - Jan 23, 2026 11:00 EST

Push all student records from Campus Solutions to Directory-Manager after Census activities are complete.  This happens for Fall, Spring, Summer I and Summer II semesters.  We will release 5000 updates per hour.  After this data push, all privacy flags should be cleared for first-time students who have not chosen FERPA privacy. During this data load, updates to LDAP and AD may be slower than usual.
Posted on Jan 09, 2026 - 14:52 EST

Campus Desk Phone Logo Update Jan 23, 2026 17:00 - Jan 26, 2026 00:00 EST

Beginning at 5:00pm on Friday 1/23, all campus desk phones will be rebooted in order to change the background and screensaver to the new UNC logo. During this time, phones across campus will restart one-by-one. Individual phones normally take between 5 and 10 minutes to reboot.

Since this is a very minor change, we do not expect it to have any negative effects on our phones. As always, if any user experiences trouble with their campus phone, they should open an incident via the ITS-Service Desk.
Posted on Jan 07, 2026 - 09:16 EST

ITS Hosted spine switch reboots Jan 27, 2026 05:00-07:00 EST

We are rebooting spine switches in the ITS part of data center. We expect minimal customer impact.
Posted on Dec 17, 2025 - 13:35 EST

Campus DNS and DHCP Maintenance Jan 27, 2026 06:00-07:00 EST

Software license updates will be performed on campus DNS and DHCP servers which may require service restarts. No customer impact is expected.
Posted on Jan 14, 2026 - 09:10 EST

ITS Hosted spine switch reboots Jan 29, 2026 05:00-07:00 EST

We are rebooting spine switches in the ITS part of data center. We expect minimal customer impact.
Posted on Dec 17, 2025 - 13:38 EST
Jan 21, 2026

Unresolved incident: Old West Residence Hall Network Problem Detected.

Jan 20, 2026
infoporte.unc.edu update
Completed - The scheduled maintenance has been completed.
Jan 20, 12:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 12:00 EST
Scheduled - SSL Cert update for infoporte.unc.edu
Jan 15, 16:55 EST
Old East Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Jan 20, 07:08 EST
Identified - Maintenance
Jan 20, 06:31 EST
Investigating - Our monitoring tools have indicated a possible network issue at Old East Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jan 20, 06:27 EST
Jan 19, 2026
Evergreen House Network Problem Detected
Resolved - This incident has been resolved.
Jan 19, 13:10 EST
Identified - UNC Facilities has been dispatched to handle a power issue at this site
Jan 16, 15:35 EST
Investigating - Our monitoring tools have indicated a possible network issue at Evergreen House. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jan 16, 11:01 EST
PING (Softphone) UNC Branding Change
Completed - The scheduled maintenance has been completed.
Jan 19, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 05:00 EST
Scheduled - Telecommunications will update the UNC branding in the Ping application starting 5AM on January 16th.
Users will see the change when they log in or if they are logged in, at the next client data refresh point. Refresh happens every 4 hours. User can also force a refresh using the “Clear cache and reload” button in settings --> Help & About.
Jan 16, 10:01 EST
Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026
IMS Coastal Processes Environmental Health Lab Network Problem Detected
Resolved - This incident has been resolved.
Jan 16, 21:29 EST
Update - Due to unforeseen circumstances, a new ETR of 10:30pm has been established.
Jan 16, 21:00 EST
Update - The telecom vendor is expecting repair to be completed by 9pm.
Jan 16, 19:25 EST
Identified - The ISP has identified a network issue impacting this site.
Jan 16, 15:36 EST
Investigating - Our monitoring tools have indicated a possible network issue at IMS Coastal Processes Environmental Health Lab. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jan 16, 10:00 EST
PING (Softphone) UNC Branding Change
Completed - The scheduled maintenance has been completed.
Jan 16, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 05:00 EST
Scheduled - Telecommunications will update the UNC branding in the Ping application starting 5AM on January 16th. 
Users will see the change when they log in or if they are logged in, at the next client data refresh point.  Refresh happens every 4 hours.  User can also force a refresh using the “Clear cache and reload” button in settings --> Help & About.
Jan 7, 09:34 EST
Teacch - Wilmington II Network Problem Detected
Resolved - This incident has been resolved.
Jan 16, 02:32 EST
Investigating - Our monitoring tools have indicated a possible network issue at Teacch - Wilmington II. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jan 16, 02:15 EST
Jan 15, 2026
Sakai maintenance
Completed - The scheduled maintenance has been completed.
Jan 15, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 07:00 EST
Scheduled - Standard patching is being performed on the Sakai environment.
Jan 7, 09:14 EST
TEACH Charlotte 2020 Network Problem Detected
Resolved - This incident has been resolved.
Jan 15, 06:21 EST
Investigating - Our monitoring tools have indicated a possible network issue at TEACH Charlotte 2020. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jan 15, 05:57 EST
Internet node maintenance
Completed - The scheduled maintenance has been completed.
Jan 15, 06:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 00:01 EST
Scheduled - Our Internet vendor will be performing maintenance on the Winston Salem path. This is a redundant link, and no interruption in connectivity is expected.
Jan 5, 12:19 EST
TEACH Charlotte 2020 Network Problem Detected
Resolved - This incident has been resolved.
Jan 15, 04:29 EST
Investigating - Our monitoring tools have indicated a possible network issue at TEACH Charlotte 2020. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jan 15, 04:22 EST
Jan 14, 2026
TDX Configuration Change – UNC Chatbot Upgrade
Completed - The scheduled maintenance has been completed.
Jan 14, 17:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 17:00 EST
Scheduled - The TeamDynamix chatbot will be upgraded to the latest version with no user-visible impact.
Jan 14, 09:05 EST
Wilson Street, 207 Network Problem Detected
Resolved - This incident has been resolved.
Jan 14, 11:04 EST
Investigating - Our monitoring tools have indicated a possible network issue at Wilson Street, 207. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jan 14, 11:04 EST
TEACH Charlotte 2020 Network Problem Detected
Resolved - This incident has been resolved.
Jan 14, 04:33 EST
Investigating - Our monitoring tools have indicated a possible network issue at TEACH Charlotte 2020. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jan 14, 04:33 EST
TEACH Charlotte 2020 Network Problem Detected
Resolved - This incident has been resolved.
Jan 14, 04:12 EST
Investigating - Our monitoring tools have indicated a possible network issue at TEACH Charlotte 2020. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jan 14, 04:06 EST
Possible Issue Detected with TeamDynamix
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Jan 14, 03:53 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Jan 14, 03:51 EST
TEACH Charlotte 2020 Network Problem Detected
Resolved - This incident has been resolved.
Jan 14, 03:11 EST
Investigating - Our monitoring tools have indicated a possible network issue at TEACH Charlotte 2020. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jan 14, 03:08 EST
Penny Lane, 263 Network Problem Detected
Resolved - This incident has been resolved.
Jan 14, 01:41 EST
Investigating - Our monitoring tools have indicated a possible network issue at Penny Lane, 263. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jan 14, 00:03 EST
Jan 13, 2026
Possible Issue Detected with ConnectCarolina HR
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Jan 13, 11:38 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Jan 13, 11:37 EST
Jan 12, 2026
Possible Issue Detected with Canvas
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Jan 12, 15:55 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Jan 12, 15:52 EST
Possible Issue Detected with TeamDynamix
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Jan 12, 15:15 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Jan 12, 15:12 EST
Jan 11, 2026
Possible Issue Detected with Canvas
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Jan 11, 02:01 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Jan 11, 01:58 EST
Jan 10, 2026
Database quarterly patching - ConnectCarolina, Infoporte, and ITS Database Administration hosted databases
Completed - The scheduled maintenance has been completed.
Jan 10, 09:04 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 05:00 EST
Scheduled - Service maintenance will be performed on databases supporting Enterprise Applications, ConnectCarolina, and Identity Access Management.

For more details please visit the ConnectCarolina Outage page found here: https://ccinfo.unc.edu/outage_oracle_db_patching/
Dec 17, 13:41 EST
TEACH Charlotte 2020 Network Problem Detected
Resolved - This incident has been resolved.
Jan 10, 05:14 EST
Investigating - Our monitoring tools have indicated a possible network issue at TEACH Charlotte 2020. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jan 9, 23:30 EST
Jan 9, 2026
GitLab maintenance
Completed - The scheduled maintenance has been completed.
Jan 9, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 03:00 EST
Scheduled - Standard patching is being performed on the ITS GitLab environments.
Jan 8, 14:51 EST
Quadrangle Drive, 6101 Network Problem Detected
Resolved - This incident has been resolved.
Jan 9, 01:01 EST
Investigating - Our monitoring tools have indicated a possible network issue at Quadrangle Drive, 6101. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jan 9, 00:48 EST
Quadrangle Drive, 6340 Network Problem Detected
Resolved - This incident has been resolved.
Jan 9, 01:00 EST
Investigating - Our monitoring tools have indicated a possible network issue at Quadrangle Drive, 6340. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jan 9, 00:48 EST
Jan 8, 2026
Quadrangle Drive, 6101 Network Problem Detected
Resolved - This incident has been resolved.
Jan 8, 18:52 EST
Investigating - Our monitoring tools have indicated a possible network issue at Quadrangle Drive, 6101. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jan 8, 18:40 EST
Quadrangle Drive, 6340 Network Problem Detected
Resolved - This incident has been resolved.
Jan 8, 18:51 EST
Investigating - Our monitoring tools have indicated a possible network issue at Quadrangle Drive, 6340. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jan 8, 18:40 EST
Monthly screensaver for SOM
Completed - The scheduled maintenance has been completed.
Jan 8, 11:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 11:00 EST
Scheduled - Monthly screensaver for SOM
Jan 6, 08:49 EST
Jan 7, 2026
IMS Coastal Processes Environmental Health Lab Network Problem Detected
Resolved - This incident has been resolved.
Jan 7, 12:41 EST
Identified - Planned network maintenance in-progress at this location.
Jan 7, 12:10 EST
Investigating - Our monitoring tools have indicated a possible network issue at IMS Coastal Processes Environmental Health Lab. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jan 7, 12:09 EST
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