Cogen Switching upgrade
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 2026 - 05:00 EST
Scheduled - Tuesday Feb. 10th - Thursday Feb. 12th each day from 5am - 7am the Networking team will be working in Cogen building upgrading the network switches. During the hours of 5-7am each day the network connectivity in Cogen may be intermittent. Work will be completed 7am Thursday Feb 12th.
Feb 10, 2026 05:00 - Feb 12, 2026 07:00 EST

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CloudApps Operational
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Tarheel/Ram Reports Operational
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Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ITS Hosted spine switch reboots Feb 12, 2026 05:00-07:00 EST

We are rebooting spine switches in the ITS part of data center. We expect minimal customer impact.
Posted on Feb 04, 2026 - 09:15 EST

Single Sign On Maintenance Feb 19, 2026 06:00-08:00 EST

Standard patching is being performed on the Single Sign On environment.
Posted on Feb 11, 2026 - 07:47 EST

Sakai maintenance Feb 19, 2026 07:00-09:00 EST

Standard patching is being performed on the Sakai environment.
Posted on Feb 11, 2026 - 07:45 EST

VPN Client Version Upgrade Mar 2, 2026 06:45-07:00 EST

We are upgrading the minimum supported version of the remote access VPN client software. This will, in turn, raise the minimum supported versions of each operating system (OS) as follows:

- Linux: Red Hat 8.x+, Ubuntu 20.04 LTS, SUSE (limited)
- macOS: 11.x+ "Big Sur"
- MS Windows: 10+ (x86, x64, ARM64)

If you are on an older operating system than those listed above and have issues, please upgrade your OS.
This is not expected to be a breaking change for most users, with the previous exception.
Posted on Feb 11, 2026 - 09:10 EST

Duo Mobile Versions Mar 30, 2026 00:00 - Mar 31, 2026 23:00 EDT

Older versions of the Duo mobile app will not support push notifications.
Posted on Jan 28, 2026 - 09:15 EST
Feb 11, 2026
Carolina CloudApps Maintenance
Completed - The scheduled maintenance has been completed.
Feb 11, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 00:00 EST
Scheduled - Standard platform patching is being performed on the environment.
Feb 10, 10:52 EST
Feb 10, 2026

Unresolved incident: Cogen Switching upgrade.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026
Account App database outage
Completed - The scheduled maintenance has been completed.
Feb 6, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 06:15 EST
Scheduled - The Account/AccountAdmin applications (user interface and programmable interfaces) will be unavailable during this change window. Users will find a service outage message for access attempts, and programmable interfaces will receive service unavailable messages. Users or services dependent on Account/AccountAdmin applications should plan for their changes to occur prior to or after this change is complete.
Feb 2, 11:31 EST
Winston Dorm Switching Upgrade
Completed - The scheduled maintenance has been completed.
Feb 6, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 05:00 EST
Scheduled - Friday Feb. 6th 5-7am Winston Dorm will be undergoing a Network switching upgrade, during this time the network in the building will be down and back to normal operation after 7am.
Feb 5, 11:25 EST
Feb 5, 2026
Monthly screensaver for SOM
Completed - The scheduled maintenance has been completed.
Feb 5, 17:26 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 15:26 EST
Scheduled - Monthly screensaver for SOM
Feb 2, 14:36 EST
Winston Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Feb 5, 15:11 EST
Investigating - Our monitoring tools have indicated a possible network issue at Winston Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 5, 15:06 EST
Teague Residence Hall Network Maintenance
Resolved - This inicdent has been resolved.

Network maintenance complete.
Feb 5, 08:39 EST
Identified - Network technicians are currently performing planned network maintenance at Teague Residence Hall. The impact to connectivity at this location has extended past the intended maintenance period, technical teams are working to restore connectivity to this building as soon as possible.
Feb 5, 07:11 EST
Teague Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Feb 5, 08:39 EST
Investigating - Our monitoring tools have indicated a possible network issue at Teague Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 5, 07:38 EST
Update Campus DNS and DHCP Services
Completed - The scheduled maintenance has been completed.
Feb 5, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 05:00 EST
Scheduled - Service maintenance will be performed on Infoblox appliances providing DNS and DHCP services to campus.
Feb 4, 13:43 EST
Feb 4, 2026
Upgrade XIQ-SE (NetSight) server and NAC servers
Completed - The scheduled maintenance has been completed.
Feb 4, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 08:30 EST
Scheduled - Upgrade XIQ-SE (NetSight) server and NAC servers from currently operation code to newer release as part of a normal upgrade cycle.
Jan 28, 09:12 EST
Parker Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Feb 4, 10:15 EST
Identified - Site currently in maintenance.
Feb 4, 06:16 EST
Investigating - Our monitoring tools have indicated a possible network issue at Parker Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 4, 06:14 EST
Feb 3, 2026
Joyner Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Feb 3, 08:06 EST
Identified - Maintenance
Feb 3, 06:01 EST
Investigating - Our monitoring tools have indicated a possible network issue at Joyner Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 3, 05:56 EST
Feb 2, 2026
Possible Issue Detected with ConnectCarolina Finance
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Feb 2, 15:18 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Feb 2, 15:15 EST
Possible Issue Detected with DUO Two-Step Verification
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Feb 2, 11:23 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Feb 2, 11:19 EST
Feb 1, 2026
Possible Issue Detected with Canvas
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Feb 1, 23:30 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Feb 1, 23:24 EST
Possible Issue Detected with Panopto
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Feb 1, 02:05 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Feb 1, 01:59 EST
Jan 31, 2026

No incidents reported.

Jan 30, 2026
Southport Building 2 Network Problem Detected
Resolved - This incident has been resolved.
Jan 30, 21:46 EST
Identified - Duke Energy is reporting a power outage in this area.
Jan 30, 19:08 EST
Investigating - Our monitoring tools have indicated a possible network issue at Southport Building 2. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jan 30, 19:02 EST
Grouper database outage
Completed - The scheduled maintenance has been completed.
Jan 30, 13:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 12:00 EST
Scheduled - The Grouper application (user interface and programmable interfaces) will be unavailable during this change window. Users will find a service outage message for access attempts, and programmable interfaces will receive service unavailable messages. Users or services dependent on Grouper should plan for their changes to occur prior to or after this change is complete.
Jan 30, 11:05 EST
Carolina CloudApps Maintenance
Completed - The scheduled maintenance has been completed.
Jan 30, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 09:00 EST
Scheduled - Standard platform patching is being performed on the environment.
Jan 30, 08:47 EST
Jan 29, 2026
ITS Hosted spine switch reboots
Completed - The scheduled maintenance has been completed.
Jan 29, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 05:00 EST
Scheduled - We are rebooting spine switches in the ITS part of data center. We expect minimal customer impact.
Dec 17, 13:38 EST
Jan 28, 2026
School of Business Charlotte Network Problem Detected
Postmortem - Read details
Jan 28, 05:26 EST
Resolved - This incident has been resolved.
Jan 28, 00:51 EST
Investigating - Our monitoring tools have indicated a possible network issue at School of Business Charlotte. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jan 28, 00:09 EST
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