All Systems Operational

About This Site

ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click here.

CloudApps Operational
ConnectCarolina Operational
ConnectCarolina Finance Operational
ConnectCarolina HR Operational
ImageNow Operational
Infoporte Operational
ConnectCarolina Portal Operational
ConnectCarolina Student Admin Operational
Tarheel/Ram Reports Operational
Web Travel Operational
Databases Operational
Educational Technologies Operational
Canvas Operational
Panopto Operational
Voicethread Operational
Sakai Operational
GitLab Operational
ibiblio.org Operational
Identity Access Management Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Single Sign On Operational
Listserv Operational
Network Operational
Campus Location(s) Operational
Remote Sites Operational
Data Center ITS Operational
Data Center Hosted Operational
Campus Building Networks Operational
Wireless Operational
Campus DHCP Operational
Campus DNS Operational
F5 Load Balancing Operational
Network Access Control Operational
Network Time Protocol Operational
Campus VPN Operational
Voice Messaging Operational
ITS Web Proxy Operational
Network RADIUS Operational
Network Server Complex Operational
Internet Connection Operational
Office 365 Operational
Exchange Online Operational
Microsoft Teams Operational
SharePoint Online Operational
Identity Service Operational
Microsoft 365 Apps Operational
Microsoft Bookings Operational
Microsoft Forms Operational
Office for the web Operational
OneDrive for Business Operational
Multi-Factor Authentication (MFA) Operational
Other Office 365 Services Operational
Carolina Print Hub Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Security Operational
ITS Firewall Services Operational
School of Medicine Firewall Services Operational
Main Campus Firewall Services Operational
Data Center ITS Firewall Services Operational
Endpoint Detection and Response Operational
Splunk Operational
TeamDynamix Operational
TIM Operational
Virtual Lab Operational
UCS Virtualization Infrastructure Operational
Web Operational
www.unc.edu Operational
alertcarolina.unc.edu Operational
CarolinaGo Operational
Tarheels.live WordPress Operational
Sites WordPress Operational
Web.unc.edu WordPress Operational
School of Medicine WordPress Operational
Windows Services Operational
xMatters Operational
Other Services Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ITS Middleware Jenkins Maintenance Dec 10, 2025 15:00-15:30 EST

Remain current with vendor supplied patches.
Posted on Dec 03, 2025 - 14:39 EST

ConnectCarolina patching Dec 10, 2025 17:30-19:00 EST

Service maintenance will be performed on ConnectCarolina on Wednesday December 10th, 2025 from 5:30pm to 7:00pm. ConnectCarolina will be unavailable during this scheduled maintenance period,

Please see https://ccinfo.unc.edu/psuoutage/ for more information.
Posted on Dec 03, 2025 - 09:21 EST

ERP Reverse Proxy Maintenance Dec 11, 2025 07:00-07:30 EST

Update software using standard procedures during standard maintenance window as defined by service SLA.
Posted on Dec 05, 2025 - 13:22 EST

Update Campus DNS and DHCP Services Dec 16, 2025 05:00-07:00 EST

Service maintenance will be performed on Infoblox appliances providing DNS and DHCP services to campus.
Posted on Sep 29, 2025 - 09:01 EDT

Departmental F5 O/S Maintenance Dec 17, 2025 11:00-12:00 EST

Client traffic is not expected to suffer from any outages during this maintenance period.
Posted on Nov 26, 2025 - 09:28 EST

Infoporte Maintenance Dec 18, 2025 07:00-07:30 EST

Standard maintenance is being performed on Infoporte
Posted on Dec 04, 2025 - 13:50 EST
Dec 8, 2025

No incidents reported today.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
Possible Issue Detected with TeamDynamix
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Dec 5, 22:07 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Dec 5, 22:06 EST
TeamDynamix Investigating Reports of Unhandled Errors
Resolved - TeamDynamix deployed a fix to address unhandled errors when accessing tickets in Work Management. The issue was caused by a misconfiguration during a maintenance deployment and has now been fully resolved.
Dec 5, 21:43 EST
Investigating - TeamDynamix is currently investigating reports of unhandled errors when accessing tickets in Work Management.
Dec 5, 21:36 EST
GitLab maintenance
Completed - The scheduled maintenance has been completed.
Dec 5, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 03:00 EST
Scheduled - Standard patching is being performed on the ITS GitLab environments.
Dec 2, 14:32 EST
Dec 4, 2025
SAS Maintenance
Completed - The scheduled maintenance has been completed.
Dec 4, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 08:00 EST
Scheduled - Standard maintenance is being performed on the ITS SAS environment.
Dec 2, 14:23 EST
Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025
Teacch - Greensboro II Network Problem Detected
Resolved - This incident has been resolved.
Dec 1, 12:55 EST
Investigating - Our monitoring tools have indicated a possible network issue at Teacch - Greensboro II. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Dec 1, 11:27 EST
Nov 30, 2025
Enabling CarolinaKey support on VPN service
Completed - The scheduled maintenance has been completed.
Nov 30, 18:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 18:00 EST
Scheduled - We will be enabling CarolinaKey support on the VPN service. This entails switching from using the Cisco Secure Client/AnyConnect's built-in browser (the popup window showing the SSO page currently) to using the OS' default web browser on the user's device.

We do not anticipate any technical issues with this change. The only change will be that
1. Users can finally use CarolinaKey when VPNing in
2. The workflow will change slightly in that their default browser will open to show the SSO page
Nov 19, 09:14 EST
Nov 29, 2025

No incidents reported.

Nov 28, 2025
Possible Issue Detected with Panopto
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Nov 28, 11:32 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 28, 11:27 EST
Nov 27, 2025
Wireless infrastructure upgrade
Completed - The scheduled maintenance has been completed.
Nov 27, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 06:00 EST
Scheduled - Wireless services will experience intermittent outages during the change window.
Nov 18, 09:40 EST
Nov 26, 2025
Teacch - Greensboro II Network Problem Detected
Resolved - This incident has been resolved.
Nov 26, 10:50 EST
Investigating - Our monitoring tools have indicated a possible network issue at Teacch - Greensboro II. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 26, 10:25 EST
Nov 25, 2025
TDX Performance Degredation When Loading Dashboard Charts
Resolved - This incident has been resolved.
Nov 25, 10:36 EST
Investigating - TDX is experiencing performance degradation when loading dashboard charts. No other services within the platform are currently impacted. The vendor is currently investigating the root cause.
Nov 23, 11:29 EST
Teacch - Wilmington II Network Problem Detected
Resolved - This incident has been resolved.
Nov 25, 10:04 EST
Investigating - Our monitoring tools have indicated a possible network issue at Teacch - Wilmington II. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 25, 10:03 EST
Nov 24, 2025

No incidents reported.

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