All Systems Operational

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ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click here.

CloudApps Operational
ConnectCarolina Operational
ConnectCarolina Finance Operational
ConnectCarolina HR Operational
ImageNow Operational
Infoporte Operational
ConnectCarolina Portal Operational
ConnectCarolina Student Admin Operational
Tarheel/Ram Reports Operational
Web Travel Operational
Databases Operational
Educational Technologies Operational
Canvas Operational
Panopto Operational
Voicethread Operational
Sakai Operational
GitLab Operational
ibiblio.org Operational
Identity Access Management Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Single Sign On Operational
Listserv Operational
Network Operational
Campus Location(s) Operational
Remote Sites Operational
Data Center ITS Operational
Data Center Hosted Operational
Campus Building Networks Operational
Wireless Operational
Campus DHCP Operational
Campus DNS Operational
F5 Load Balancing Operational
Network Access Control Operational
Network Time Protocol Operational
Campus VPN Operational
Voice Messaging Operational
ITS Web Proxy Operational
Network RADIUS Operational
Network Server Complex Operational
Internet Connection Operational
Office 365 Operational
Exchange Online Operational
Microsoft Teams Operational
SharePoint Online Operational
Identity Service Operational
Microsoft 365 Apps Operational
Microsoft Bookings Operational
Microsoft Forms Operational
Office for the web Operational
OneDrive for Business Operational
Multi-Factor Authentication (MFA) Operational
Other Office 365 Services Operational
Carolina Print Hub Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Security Operational
ITS Firewall Services Operational
School of Medicine Firewall Services Operational
Main Campus Firewall Services Operational
Data Center ITS Firewall Services Operational
Endpoint Detection and Response Operational
Splunk Operational
TeamDynamix Operational
TIM Operational
Virtual Lab Operational
UCS Virtualization Infrastructure Operational
Web Operational
www.unc.edu Operational
alertcarolina.unc.edu Operational
CarolinaGo Operational
Tarheels.live WordPress Operational
Sites WordPress Operational
Web.unc.edu WordPress Operational
School of Medicine WordPress Operational
Windows Services Operational
xMatters Operational
Other Services Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Duo Mobile App Support Apr 16, 2026 00:00 - Apr 17, 2026 10:00 EDT

The new minimum supported versions will be iOS 17 and Android 12.
Posted on Apr 01, 2026 - 09:06 EDT

Sakai maintenance Apr 16, 2026 07:00-09:00 EDT

Standard patching is being performed on the Sakai environment.
Posted on Apr 07, 2026 - 11:51 EDT

ConnectCarolina patching Apr 20, 2026 17:30-19:00 EDT

Service maintenance will be performed on ConnectCarolina on Monday April 20th, 2026 from 5:30pm to 7:00pm. ConnectCarolina will be unavailable during this scheduled maintenance period,

Please see https://ccinfo.unc.edu/psuoutage/ for more information.
Posted on Apr 08, 2026 - 14:22 EDT

Connect Carolina F5 Maintenance Apr 22, 2026 17:30-19:30 EDT

Load balanced traffic for Connect Carolina is being moved to newer hardware.
Posted on Apr 15, 2026 - 09:13 EDT

Moving main campus PSK wireless network behind Firewall May 11, 2026 06:00-08:00 EDT

This change will move main campus PSK wireless vlan behind new Wifi-PAN firewall. This cutover change will impact all PSK wireless connections during the process. The actual impact should be less than 10 minutes inside the window.
Posted on Apr 01, 2026 - 09:09 EDT

Moving main campus Eduroam wireless network behind Firewall May 12, 2026 06:00-08:00 EDT

This change will move main campus Eduroam wireless vlan behind new Wifi-PAN firewall. This cutover change will impact all Eduroam wireless connections during the process. The actual impact should be less than 10 minutes inside the window.
Posted on Apr 01, 2026 - 09:10 EDT

Sakai Decomissioning May 15, 2026 00:00-17:00 EDT

On May 15, ITS will permanently decommission Sakai, UNC‑Chapel Hill’s former learning management system. As part of the transition to Canvas, ITS Educational Technologies has maintained Sakai in a restricted-access state for the past two years. Following decommissioning, Sakai will no longer be available.
Posted on Apr 15, 2026 - 09:32 EDT
Apr 15, 2026

No incidents reported today.

Apr 14, 2026
ConnectCarolina Campus Solutions/Finance REPORTING service maintenance
Completed - The scheduled maintenance has been completed.
Apr 14, 23:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 13:00 EDT
Scheduled - The ConnectCarolina Campus Solutions/Finance REPORTING environments will be unavailable from 1:00pm until 11:59pm on Tuesday, April 14th, 2026. During this time, these environments will not be accessible (via ConnectCarolina or other means) and reporting jobs scheduled in these environments will not run.
Apr 9, 19:32 EDT
ConnectCarolina Proxy Errors
Resolved - This inicdent has been resolved.
Apr 14, 14:29 EDT
Identified - Connect Carolina is currently experiencing proxy errors. Admins are aware of the issue and are working on a fix. More updates will be provided as available.
Apr 14, 13:51 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Apr 14, 13:42 EDT
Single Sign On Maintenance
Completed - The scheduled maintenance has been completed.
Apr 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 06:00 EDT
Scheduled - Standard patching is being performed on the Single Sign On environment.
Mar 25, 08:13 EDT
Infoporte Maintenance
Completed - The scheduled maintenance has been completed.
Apr 14, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 07:00 EDT
Scheduled - Standard maintenance is being performed on Infoporte
Apr 1, 12:59 EDT
IMS Coastal Processes Environmental Health Lab Network Problem Detected
Resolved - This incident has been resolved.
Apr 14, 01:56 EDT
Investigating - Our monitoring tools have indicated a possible network issue at IMS Coastal Processes Environmental Health Lab. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 14, 00:08 EDT
Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026
GitLab maintenance
Completed - The scheduled maintenance has been completed.
Apr 10, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 03:00 EDT
Scheduled - Standard patching is being performed on the ITS GitLab environments.
Apr 9, 13:14 EDT
Apr 9, 2026
Possible Issue Detected with ConnectCarolina Finance
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Apr 9, 08:30 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Apr 9, 08:29 EDT
Apr 8, 2026
Hearing and Communications Center Network Problem Detected
Resolved - This incident has been resolved.
Apr 8, 01:07 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Hearing and Communications Center. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 8, 01:07 EDT
Apr 7, 2026
Stacy Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Apr 7, 11:53 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Stacy Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 7, 05:30 EDT
Everett Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Apr 7, 11:53 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Everett Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 7, 05:49 EDT
Lewis Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Apr 7, 11:52 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Lewis Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 7, 06:08 EDT
Thomas Ruffin Jr Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Apr 7, 11:52 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Thomas Ruffin Jr Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 7, 06:23 EDT
Spencer Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Apr 7, 11:52 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Spencer Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 7, 06:49 EDT
Possible Issue Detected with ConnectCarolina Finance
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Apr 7, 07:41 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Apr 7, 07:34 EDT
Possible Issue Detected with ConnectCarolina HR
Resolved - This inicdent has been resolved.

Blip on Uptrends. Service is up
Apr 7, 07:40 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Apr 7, 07:35 EDT
Henry McClain Owl Building Network Problem Detected
Resolved - This incident has been resolved.
Apr 7, 07:30 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Henry McClain Owl Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 7, 06:05 EDT
Caldwell, Joseph P., Hall Network Problem Detected
Resolved - This incident has been resolved.
Apr 7, 07:28 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Caldwell, Joseph P., Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 7, 05:14 EDT
Everette, lewis, ruffin, spencer, stacy dorms network maintenance
Completed - The scheduled maintenance has been completed.
Apr 7, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 05:00 EDT
Scheduled - Tuesday April 7th 5-7 am Everette, lewis, ruffin, spencer, stacy dorms will be undergoing network maintenance, during this time the network will be down and back to normal after 7am.
Mar 26, 10:49 EDT
Spencer Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Apr 7, 06:43 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Spencer Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 7, 06:40 EDT
Possible Issue Detected with Canvas
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Apr 7, 02:01 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Apr 7, 01:56 EDT
Carolina Living and Learning Residence Network Problem Detected
Resolved - This incident has been resolved.
Apr 7, 01:28 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Carolina Living and Learning Residence. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 7, 01:27 EDT
Market St, 100 - Southern Village Network Problem Detected
Resolved - This incident has been resolved.
Apr 7, 01:28 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Market St, 100 - Southern Village. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 7, 01:27 EDT
Bingham Facility Building Number 3 Network Problem Detected
Resolved - This incident has been resolved.
Apr 7, 01:28 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Bingham Facility Building Number 3. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 7, 01:27 EDT
Apr 6, 2026

No incidents reported.

Apr 5, 2026
Possible Issue Detected with Canvas
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Apr 5, 10:30 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Apr 5, 10:28 EDT
Apr 4, 2026

No incidents reported.

Apr 3, 2026
School of Business Charlotte Network Problem Detected
Resolved - This incident has been resolved.
Apr 3, 00:24 EDT
Investigating - Our monitoring tools have indicated a possible network issue at School of Business Charlotte. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 3, 00:24 EDT
Apr 2, 2026
American Tobacco - Washington Building Network Problem Detected
Resolved - This incident has been resolved.
Apr 2, 13:49 EDT
Investigating - Our monitoring tools have indicated a possible network issue at American Tobacco - Washington Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 2, 13:30 EDT
Carmichael and Avery Drom netwrok maintenance
Completed - The scheduled maintenance has been completed.
Apr 2, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 05:00 EDT
Scheduled - Thursday April 2nd 5-7am Carmichael & Avery Dorms will be undergoing network maintenance, during those hours the network in the buildings will be down and back to normal after 7am.
Mar 26, 10:10 EDT
Apr 1, 2026
Confluence -- Legacy Editor/Viewer will not longer be functional
Completed - The scheduled maintenance has been completed.
Apr 1, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 00:00 EDT
Scheduled - Atlassian Cloud is deprovisioning the legacy editor for Confluence. Any existing legacy pages will be converted to the modern viewer/editor on April 1st.

Until April 1st, legacy pages will automatically convert to the modern view as you use/edit them, unless specifically instructed to revert to the legacy editor.
Mar 18, 09:16 EDT
Rams Village 4&5 network maintenance
Completed - The scheduled maintenance has been completed.
Apr 1, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 05:00 EDT
Scheduled - Wed. April 1st 5-7AM Rams Village 4&5 will be undergoing network maintenance, during this time the network in the buildings will be down and back to normal after 7AM.
Mar 26, 10:04 EDT
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