All Systems Operational

About This Site

ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click here.

CloudApps ? Operational
ConnectCarolina Operational
ConnectCarolina Finance Operational
HR/Payroll ? Operational
ImageNow Operational
Infoporte Operational
Portal Operational
Student Administration Operational
Tarheel/Ram Reports Operational
Web Travel Operational
Databases Operational
Educational Technologies Operational
Canvas ? Operational
Zoom Operational
Panopto Operational
Voicethread Operational
Sakai Operational
ibiblio.org Operational
Identity Access Management Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Single Sign On ? Operational
Internet Connection ? Operational
Listserv Operational
Network Operational
Campus Location(s) Operational
Remote Location(s) Operational
Data Center ITS Operational
Data Center Hosted Operational
Campus Building Networks Operational
Wireless Operational
Campus DHCP Operational
Campus DNS Operational
F5 Load Balancing Operational
Network Access Control Operational
Network Time Protocol Operational
Campus VPN Operational
Voice Messaging ? Operational
ITS Web Proxy Operational
Network RADIUS Operational
Network Server Complex Operational
Office 365 Operational
Exchange Online Operational
Microsoft Teams Operational
SharePoint Online Operational
Identity Service Operational
Microsoft 365 Apps Operational
Microsoft Bookings Operational
Microsoft Forms Operational
Office for the web Operational
OneDrive for Business Operational
Multi-Factor Authentication (MFA) Operational
Other Office 365 Services Operational
Carolina Print Hub ? Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Security Operational
ITS Firewall Services Operational
School of Medicine Firewall Services Operational
Main Campus Firewall Services Operational
Data Center ITS Firewall Services Operational
Qualys Operational
Endpoint Detection and Response Operational
Service Now Operational
Splunk Operational
TIM Operational
Virtual Lab ? Operational
UCS Virtualization Infrastructure Operational
Web Operational
www.unc.edu Operational
alertcarolina.unc.edu Operational
CarolinaGo Operational
Tarheels.live WordPress Operational
Sites WordPress Operational
Web.unc.edu WordPress ? Operational
School of Medicine WordPress Operational
Windows Services Operational
xMatters Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Splunk Systems Maintenance Mar 19, 2024 06:00-08:00 EDT
Service maintenance will be performed on Splunk. Change Request # CHG0043430
Posted on Mar 15, 2024 - 08:12 EDT
Departmental F5 Operating System Upgrade Mar 19, 2024 06:00-07:00 EDT
Service maintenance will be performed on the Departments F5 Load Balancing. Change Request # CHG0043386
Posted on Mar 13, 2024 - 09:23 EDT
Peoplesoft (ConnectCarolina) patching Mar 19, 2024 17:30-19:00 EDT
Service maintenance will be performed on ConnectCarolina. During this scheduled maintainance, ConnectCarolina will be unavailable. Please see https://ccinfo.unc.edu/psuoutage/ for more information.

Change Request # CHG0043363

Posted on Mar 11, 2024 - 15:07 EDT
Sakai Maintenance Mar 21, 2024 05:00-07:00 EDT
Service maintenance will be performed on . Change Request # CHG0043391
Posted on Mar 11, 2024 - 11:15 EDT
ITS-DMZ F5 Operating System Upgrade Mar 21, 2024 06:00-07:00 EDT
Service maintenance will be performed on ITS-DMZ F5 Load Balancing. Change Request # CHG0043388
Posted on Mar 13, 2024 - 09:23 EDT
Routine change to SSO Mar 26, 2024 17:00-18:00 EDT
Service maintenance will be performed on the UNC SSO service betwen 5pm and 6pm on Tuesday, March 26,2034. Change Request # CHG0043440
Posted on Mar 15, 2024 - 16:29 EDT
Service maintenance will be performed on Citrix Administration. Change Request # CHG0043170
Posted on Feb 14, 2024 - 09:18 EST
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 06:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 11, 15:18 EDT
Scheduled - Service maintenance will be performed on databases used by ConnectCarolina, TIM, and other ITS Services, including Identity Management. For more details visit the ConnectCarolina Outage page.
Change Request # CHG0043302 outlines this work.

Mar 11, 15:05 EDT
Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 11:00 EDT
Scheduled - Service maintenance will be performed on Enterprise Database Administration. Change Request # CHG0043301
Feb 28, 09:16 EST
Completed - The scheduled maintenance has been completed.
Mar 15, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 03:00 EDT
Scheduled - Service maintenance will be performed on Git Lab starting on 03/15/2024 at 03:00 and ending at 04:00.

Change Request # CHG0043429

Mar 14, 21:16 EDT
Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 18:00 EDT
Scheduled - Service maintenance will be performed on F5 Load Balancing. Change Request # CHG0043422
Mar 14, 11:05 EDT
Resolved - This incident has been resolved.

F5 has been stabilized and services are operational


Mar 14, 08:49 EDT
Update - Several services were affected: F5, SSO, Canvas, Panopto, VoiceThread, Zoom, Qualys, ServiceNow, ConnectCarolina, etc.
Mar 14, 07:46 EDT
Update - The ITS Operations Center has detected an issue impacting one or more of our services. Engineers have been engaged to investigate.
Mar 14, 07:42 EDT
Monitoring - These outages occurred because of a planned change to update the firmware on the F5. Once the F5 came back up, the IP intelligence module did not come back up after F5 firmware upgrades. This caused several services to go down
Mar 14, 07:00 EDT
Investigating - Qualys is experiencing a degradation of service. The vendor is aware of the problem and working to resolve it. See https://status.qualys.com for details on the status of US Platform 1.'
Mar 14, 05:38 EDT
Completed - The scheduled maintenance has been completed.
Mar 14, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 06:00 EDT
Scheduled - Service maintenance will be performed on the appliances providing DNS and DHCP service to campus. Change Request # CHG0043407
Mar 13, 08:52 EDT
Mar 13, 2024
Resolved - This incident has been resolved.
Mar 13, 09:22 EDT
Update - According to ITS Networrking, this is likely site construction/power related.
Mar 12, 14:12 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Carrington Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 12, 14:00 EDT
Mar 12, 2024
Mar 11, 2024
Completed - The scheduled maintenance has been completed.
Mar 11, 17:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 17:00 EDT
Scheduled - Release a new version of selfservice.unc.edu with minimum impact to end-users. The change will be released in a rolling fashion, one node at a time, so the impact to users should be minimal, if any.
Mar 11, 16:22 EDT
Mar 10, 2024
Resolved - This incident has been resolved.
Mar 10, 15:10 EDT
Identified - This is due to a widespread power outage in the area.
Mar 10, 14:36 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Brooks Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 10, 14:34 EDT
Resolved - This incident has been resolved.
Mar 10, 15:10 EDT
Identified - This is due to a widespread power outage in the area.
Mar 10, 14:36 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Franklin Street, 523 East. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 10, 14:33 EDT
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Mar 10, 08:05 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 10, 08:00 EDT
Mar 9, 2024
Completed - The scheduled maintenance has been completed.
Mar 9, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 06:30 EST
Scheduled - Service maintenance will be performed on Oracle hosts. Change Request # CHG0041904

This change directly services supported by the below application teams:

Department of Dramatic Art
Institutional Research and Assessment
OASIS
Research computing application teams
School of Nursing
School of Pharmacy

Feb 21, 09:07 EST
Mar 8, 2024

No incidents reported.

Mar 7, 2024
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Mar 7, 09:12 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 7, 09:10 EST
Resolved - This incident has been resolved.
Mar 7, 09:05 EST
Investigating - Our monitoring tools have indicated a possible network issue at Presidents Residence. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 7, 09:04 EST
Mar 6, 2024
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Mar 6, 16:43 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 6, 16:26 EST
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Mar 6, 16:43 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 6, 16:29 EST
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Mar 6, 16:42 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 6, 16:30 EST
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Mar 6, 16:42 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 6, 16:33 EST
Resolved - This incident has been resolved.

There was an issue with SSO and a fix has been deployed


Mar 6, 16:42 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 6, 16:30 EST
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Mar 6, 16:10 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 6, 15:44 EST
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Mar 6, 16:09 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 6, 15:46 EST
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Mar 6, 16:09 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 6, 15:47 EST
Resolved - This incident has been resolved.

There was a brief SSO issue that has been resolved


Mar 6, 16:08 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 6, 15:50 EST
Resolved - This incident has been resolved.

There was a brief SSO issue that has been resolved


Mar 6, 16:07 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 6, 15:46 EST
Resolved - At this point, all services are performing as designed.
Mar 6, 11:54 EST
Monitoring - A fix has been applied, and services appear to have stabilized on CloudApps. Engineers continue to monitor services and work with a few applications that aren't fully operational.

Parent INC0440956

Mar 6, 11:00 EST
Update - Engineers have applied a potential fix for several applications. As this has shown more positive results, we are going to apply it to all applications hosted on the platform. Engineers expect the fix in place by 10:45.
Mar 6, 10:20 EST
Identified - CloudApps platform is experiencing sporadic issues with applications hosted on the platform. Engineers are engaged and actively working to resolve the underlying issue
Mar 6, 09:05 EST
Completed - The scheduled maintenance has been completed.
Mar 6, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 05:30 EST
Scheduled - The Netdeployment group will be working in Swain Hall upgrading network switches from 5:30AM to 7AM on Wed. March 6th, during these hours the network at Swain will be down. All work should be completed and network back to normal at 7AM.
Feb 29, 08:39 EST
Mar 5, 2024
Completed - The scheduled maintenance has been completed.
Mar 5, 08:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 06:00 EST
Scheduled - Service maintenance will be performed on Splunk. Change Request # CHG0043308
Feb 28, 09:00 EST
Completed - The scheduled maintenance has been completed.
Mar 5, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 06:00 EST
Scheduled - Service maintenance will be performed on . Change Request # CHG0043259
Feb 23, 10:27 EST