In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 2024 - 17:30 EST
Scheduled - Application upgrade for the Tableau platform. During this time, Tableau will be unavailable.
Nov 20, 2024 17:30-19:30 EST

About This Site

ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click here.

CloudApps ? Operational
ConnectCarolina Operational
ConnectCarolina Finance Operational
HR/Payroll ? Operational
ImageNow Operational
Infoporte Operational
Portal Operational
Student Administration Operational
Tarheel/Ram Reports Operational
Web Travel Operational
Databases Operational
Educational Technologies Operational
Canvas ? Operational
Zoom Operational
Panopto Operational
Voicethread Operational
Sakai Operational
GitLab Operational
ibiblio.org Operational
Identity Access Management Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Single Sign On ? Operational
Listserv Operational
Network Operational
Campus Location(s) Operational
Remote Sites Operational
Data Center ITS Operational
Data Center Hosted Operational
Campus Building Networks Operational
Wireless Operational
Campus DHCP Operational
Campus DNS Operational
F5 Load Balancing Operational
Network Access Control Operational
Network Time Protocol Operational
Campus VPN Operational
Voice Messaging ? Operational
ITS Web Proxy Operational
Network RADIUS Operational
Network Server Complex Operational
Internet Connection ? Operational
Office 365 Operational
Exchange Online Operational
Microsoft Teams Operational
SharePoint Online Operational
Identity Service Operational
Microsoft 365 Apps Operational
Microsoft Bookings Operational
Microsoft Forms Operational
Office for the web Operational
OneDrive for Business Operational
Multi-Factor Authentication (MFA) Operational
Other Office 365 Services Operational
Carolina Print Hub ? Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Security Operational
ITS Firewall Services Operational
School of Medicine Firewall Services Operational
Main Campus Firewall Services Operational
Data Center ITS Firewall Services Operational
Endpoint Detection and Response Operational
Splunk Operational
TeamDynamix Operational
TIM Operational
Virtual Lab ? Operational
UCS Virtualization Infrastructure Operational
Web Operational
www.unc.edu Operational
alertcarolina.unc.edu Operational
CarolinaGo Operational
Tarheels.live WordPress Operational
Sites WordPress Operational
Web.unc.edu WordPress ? Operational
School of Medicine WordPress Operational
Windows Services Operational
xMatters Operational
Other Services Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The Departmental F5 Pair will be upgraded to the latest Operating System between 6 and 8 pm on Nov. 20, 2024. While traffic outages are not expected, transparent failovers between the active and standby systems will occur as each member of that pair is rebooted.
Posted on Nov 06, 2024 - 09:28 EST
Single Sign On Maintenance Nov 21, 2024 06:00-08:00 EST
Standard patching is being performed on the Single Sign On environment.
Posted on Nov 18, 2024 - 08:06 EST
Sakai Maintenance Nov 21, 2024 07:00-09:00 EST
Standard patching is being performed on the Sakai environment.
Posted on Nov 18, 2024 - 08:04 EST
Starting Friday, November 22, licensing for the Basic Communicator client will no longer be available as the software is no longer supported by the vendor. Premium Communicator licenses will not be impacted at this time.

Need to know:

The Communicator and UC-One Connect soft client applications are no longer supported by the vendor and will be replaced by a new software called PING.

Basic Communicator clients will *not* be migrated to the new client, PING, and will be turned off, beginning at 5PM on 11/21/2024.

Basic Communicator clients can choose to upgrade to PING by submitting a Telephone Service Request.

Communicator clients will not be uninstalled automatically and should be manually removed from your devices.

The phased transition to replace Premium Communicator (Desktop) and UC-One connect (mobile) clients will begin in January, 2025. A subsequent change plan will be submitted at that time.

For more information visit https://go.unc.edu/PING/, or submit a telephone service request.

Posted on Nov 13, 2024 - 09:21 EST
ITS Rightfax service will be unavailable during this after-hours operating system software update. This scheduled outage is solely for the purpose of loading necessary updates to the system software. Rightfax application software will NOT be changed during this maintenance window.
Posted on Nov 19, 2024 - 15:15 EST
Wireless Infrastructure Upgrade Nov 30, 2024 09:00-11:00 EST
Wireless services on campus will experience intermittent outages during the change window. Resnet will not be affected.
Posted on Oct 24, 2024 - 09:58 EDT
The F5 Connect Carolina pair will be upgraded to the latest Operating System between 6 and 8 pm on Dec. 3, 2024. While traffic outages are not expected, transparent failovers between the active and standby systems will occur as each member of that pair is rebooted.
Posted on Nov 20, 2024 - 09:34 EST
F5 ITS-DMZ Operating System Update Dec 4, 2024 18:00-20:00 EST
The DMZ F5 pair will undergo an Operating System upgrade between 6 and 8 pm on Dec. 3, 2024. While traffic outages are not expected, transparent failovers between the active and standby systems will occur as each member of that pair is rebooted.
Posted on Nov 20, 2024 - 09:36 EST
Franklin F5 Chassis O/S Update Dec 17, 2024 18:00-20:00 EST
The Franklin F5 host chassis will be upgraded to the latest Operating System between 6 and 8 pm on Dec. 17, 2024. While traffic outages are not expected, transparent failovers between the Franklin and Manning F5 host chassis will occur during the upgrade process.
Posted on Nov 20, 2024 - 09:37 EST
Update Campus DNS and DHCP Services Dec 18, 2024 05:00-07:00 EST
Service maintenance will be performed on Infoblox appliances providing DNS and DHCP services to campus.
Posted on Nov 18, 2024 - 10:02 EST
Manning F5 Chassis O/S Update Dec 18, 2024 18:00-20:00 EST
The Manning F5 host chassis will be upgraded to the latest Operating System between 6 and 8 pm on Dec. 18, 2024. While traffic outages are not expected, transparent failovers between the Franklin and Manning F5 host chassis will occur during the upgrade process.
Posted on Nov 20, 2024 - 09:38 EST
Past Incidents
Nov 20, 2024
Resolved - This incident has been resolved.

Panopto is now accessible.


Nov 20, 10:48 EST
Update - The Panopto NA Cloud is continuing to experience a major site availability outage.

The Panopto engineering team is actively investigating this issue with urgent priority.

Nov 20, 10:45 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 20, 10:26 EST
Completed - The scheduled maintenance has been completed.
Nov 20, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 05:00 EST
Scheduled - Citrix NetScaler maintenance and will be offline for only a few minutes.
Nov 19, 09:54 EST
Resolved - This incident has been resolved.
Nov 20, 00:43 EST
Investigating - Our monitoring tools have indicated a possible network issue at Quadrangle Drive, 6101. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 20, 00:41 EST
Resolved - This incident has been resolved.
Nov 20, 00:43 EST
Investigating - Our monitoring tools have indicated a possible network issue at Daybreak UNC Horizons. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 20, 00:41 EST
Resolved - This incident has been resolved.
Nov 20, 00:43 EST
Investigating - Our monitoring tools have indicated a possible network issue at Quadrangle Drive, 6340. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 20, 00:41 EST
Resolved - This incident has been resolved.
Nov 20, 00:43 EST
Investigating - Our monitoring tools have indicated a possible network issue at Hearing and Communications Center. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 20, 00:41 EST
Resolved - This incident has been resolved.
Nov 20, 00:43 EST
Investigating - Our monitoring tools have indicated a possible network issue at Daybreak UNC Horizons. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 20, 00:41 EST
Nov 19, 2024
Completed - The scheduled maintenance has been completed.
Nov 19, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 17:30 EST
Scheduled - Standard maintenance for the Tableau platform.
Nov 19, 14:08 EST
Resolved - This incident has been resolved.

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Nov 19, 12:29 EST
Investigating - The ITS Operations Center has detected an issue impacting one or more of our services. Engineers have been engaged to investigate.
Nov 19, 12:09 EST
Completed - The scheduled maintenance has been completed.
Nov 19, 11:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 10:45 EST
Scheduled - Standard maintenance is being performed on Carolina CloudApps which requires moving workloads between compute servers. Project administrators could notice a redeploy happening, but this should be transparent assuming liveliness and readiness probes are set.
Nov 19, 10:35 EST
Resolved - This incident has been resolved.
Nov 19, 10:04 EST
Investigating - Our monitoring tools have indicated a possible network issue at TEACCH Asheville Technology Drive. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 18, 23:27 EST
Nov 18, 2024
Resolved - This incident has been resolved.
Nov 18, 22:24 EST
Investigating - Our monitoring tools have indicated a possible network issue at TEACCH Asheville Technology Drive. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 18, 22:21 EST
Completed - The scheduled maintenance has been completed.
Nov 18, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 18:00 EST
Scheduled - The F5 trust zone pair will be upgraded to the latest Operating System between 6 and 8 pm on Nov. 18, 2024. While traffic outages are not expected, transparent failovers between the active and standby systems will occur as each member of that pair is rebooted.
Nov 6, 09:46 EST
Completed - The scheduled maintenance has been completed.
Nov 18, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 06:00 EST
Scheduled - Viprion F5 chassis license refresh is ongoing. While this procedure is active, it is possible that transparent failovers between pair members hosted on the Viprion chassis will occur. No impact to load-balanced traffic is otherwise expected.
Nov 6, 09:43 EST
Nov 17, 2024
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Nov 17, 22:22 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 17, 22:16 EST
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Nov 17, 09:26 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 17, 09:11 EST
Nov 16, 2024
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Nov 16, 00:53 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 16, 00:49 EST
Nov 15, 2024
Completed - The scheduled maintenance has been completed.
Nov 15, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 03:00 EST
Scheduled - Standard patching is being performed on the ITS GitLab environments.
Nov 14, 09:06 EST
Nov 14, 2024

No incidents reported.

Nov 13, 2024
Resolved - This incident has been resolved.
Nov 13, 07:40 EST
Investigating - Our monitoring tools have indicated a possible network issue at Finley Golf Course Rd, 194 Suite 106. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 13, 07:35 EST
Resolved - This incident has been resolved.
Nov 13, 07:40 EST
Investigating - Our monitoring tools have indicated a possible network issue at Bingham Facility Building Number 3. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 13, 07:35 EST
Resolved - This incident has been resolved.
Nov 13, 07:40 EST
Investigating - Our monitoring tools have indicated a possible network issue at Market St, 100 - Southern Village. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 13, 07:35 EST
Resolved - This incident has been resolved.
Nov 13, 07:40 EST
Investigating - Our monitoring tools have indicated a possible network issue at Hearing and Communications Center. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 13, 07:35 EST
Resolved - This incident has been resolved.
Nov 13, 07:40 EST
Investigating - Our monitoring tools have indicated a possible network issue at Teacch - Wilmington II. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 13, 07:35 EST
Resolved - This incident has been resolved.
Nov 13, 07:40 EST
Investigating - Our monitoring tools have indicated a possible network issue at Daybreak UNC Horizons. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 13, 07:35 EST
Resolved - This incident has been resolved.
Nov 13, 07:40 EST
Investigating - Our monitoring tools have indicated a possible network issue at Southport Building 2. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 13, 07:35 EST
Resolved - This incident has been resolved.
Nov 13, 07:40 EST
Investigating - Our monitoring tools have indicated a possible network issue at Quadrangle Drive, 6101. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 13, 07:35 EST
Resolved - This incident has been resolved.
Nov 13, 07:40 EST
Investigating - Our monitoring tools have indicated a possible network issue at Quadrangle Drive, 6340. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 13, 07:35 EST
Resolved - This incident has been resolved.
Nov 13, 07:40 EST
Investigating - Our monitoring tools have indicated a possible network issue at Daybreak UNC Horizons. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 13, 07:35 EST
Resolved - This incident has been resolved.
Nov 13, 07:40 EST
Investigating - Our monitoring tools have indicated a possible network issue at Finley Golf Course Rd, 194 Suite 102. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 13, 07:35 EST
Nov 12, 2024
Resolved - This incident has been resolved.
Nov 12, 09:18 EST
Investigating - Our monitoring tools have indicated a possible network issue at Physical Plant Maintenance Shop. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 12, 09:05 EST
Resolved - This incident has been resolved.
Nov 12, 09:18 EST
Investigating - Our monitoring tools have indicated a possible network issue at Grounds Maintenance Shop. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 12, 09:05 EST
Resolved - This incident has been resolved.
Nov 12, 08:32 EST
Investigating - Our monitoring tools have indicated a possible network issue at Teacch - Greensboro II. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 12, 00:29 EST
Completed - The scheduled maintenance has been completed.
Nov 12, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 05:00 EST
Scheduled - The Roper Hall switches will be rebooted to upgrade the firmware. This will result in a loss of connectivity for network connected devices.
Oct 29, 15:34 EDT
Nov 11, 2024
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Nov 11, 20:39 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 11, 20:35 EST
Resolved - This incident has been resolved.
Nov 11, 15:00 EST
Identified - Spectrum Internet is reporting an outage in Pittsboro. No ETA on repair.
Nov 10, 14:04 EST
Update - The onsite contact has been notified and a ticket submitted to the ISP for further troubleshooting.
Nov 10, 13:52 EST
Investigating - Our monitoring tools have indicated a possible network issue at Carolina Living and Learning Residence. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 10, 13:17 EST
Nov 10, 2024
Nov 9, 2024
Resolved - This incident has been resolved.
Nov 9, 13:33 EST
Identified - There is fiber work happening at the Health Sciences Building and surrounding buildings in the area, causing temporary loss of network connectivity.
Nov 9, 10:41 EST
Resolved - This incident has been resolved.
Nov 9, 12:00 EST
Investigating - Our monitoring tools have indicated a possible network issue at Carrington Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 9, 11:54 EST
Resolved - This incident has been resolved.
Nov 9, 11:25 EST
Investigating - Our monitoring tools have indicated a possible network issue at Bondurant Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 9, 10:11 EST
Resolved - This incident has been resolved.
Nov 9, 11:11 EST
Investigating - Our monitoring tools have indicated a possible network issue at Rosenau Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 9, 10:18 EST
Resolved - This incident has been resolved.
Nov 9, 11:10 EST
Investigating - Our monitoring tools have indicated a possible network issue at Bell Tower Parking Deck. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 9, 10:13 EST
Resolved - This incident has been resolved.
Nov 9, 10:41 EST
Investigating - Our monitoring tools have indicated a possible network issue at McGavran-Greenberg Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 9, 10:16 EST
Resolved - This incident has been resolved.
Nov 9, 10:36 EST
Investigating - Our monitoring tools have indicated a possible network issue at Beard Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 9, 10:15 EST
Resolved - This incident has been resolved.
Nov 9, 10:32 EST
Investigating - Our monitoring tools have indicated a possible network issue at Kerr, Banks Dayton Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 9, 10:15 EST
Nov 8, 2024
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Nov 8, 23:10 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 8, 23:08 EST
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Nov 8, 20:41 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 8, 20:29 EST
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Nov 8, 20:41 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 8, 20:34 EST
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Nov 8, 20:41 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 8, 20:28 EST
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Nov 8, 20:41 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 8, 20:31 EST
Nov 7, 2024
Completed - The scheduled maintenance has been completed.
Nov 7, 14:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 13:30 EST
Scheduled - Standard platform patching is being performed on the environment.
Nov 7, 13:18 EST
Resolved - This incident has been resolved.
Nov 7, 06:31 EST
Investigating - Our monitoring tools have indicated a possible network issue at Grounds Maintenance Shop. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 7, 06:27 EST
Resolved - This incident has been resolved.
Nov 7, 06:31 EST
Investigating - Our monitoring tools have indicated a possible network issue at Physical Plant Maintenance Shop. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 7, 06:27 EST
Nov 6, 2024
Completed - The scheduled maintenance has been completed.
Nov 6, 15:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 14:30 EST
Scheduled - Standard platform patching is being performed on the environment.
Nov 6, 14:22 EST
Completed - The scheduled maintenance is still ongoing per Sharon Bouquin. She will call and update when completed.
Nov 6, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 05:00 EST
Update - ConnectCarolina System Outage. For more details visit the ConnectCarolina Outage page: https://ccinfo.unc.edu/planned_maintenance_nov6/
Nov 5, 11:17 EST
Scheduled - ConnectCarolina System Maintenance
Nov 5, 10:20 EST
Completed - The scheduled maintenance has been completed.
Nov 6, 06:29 EST
In progress - Scheduled maintenance has completed at this time per Sharon Bouquin.
Nov 6, 06:20 EST
Scheduled - The scheduled maintenance is still ongoing per Sharon Bouquin. She will call and update when completed.
Nov 6, 06:18 EST