UNC Chapel Hill - ITS Status

All Systems Operational

About This Site

ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click here.

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Infoporte Maintenance Mar 11, 2025 07:00-18:00 EDT

Standard maintenance is being performed on Infoporte
Posted on Feb 28, 2025 - 14:05 EST

Upgrade XIQ-SE (NetSight) server and NAC servers Mar 11, 2025 09:00-16:00 EDT

Upgrade XIQ-SE (NetSight) server and NAC servers from currently operation code to newer release as part of a normal upgrade cycle.
Posted on Mar 05, 2025 - 09:18 EST

TeamDynamix upgrade Mar 15, 2025 00:00-04:00 EDT

TeamDynamix upgrade will be deployed to our Sandbox environment on March 14 and the Production environment on March 15. This is considered a transparent release.
Posted on Mar 05, 2025 - 09:14 EST

Tableau Maintenance Mar 18, 2025 08:00-08:30 EDT

Additional security controls will be put in front of Tableau in order to better comply with existing security policies.
Posted on Mar 05, 2025 - 11:37 EST

Sakai maintenance Mar 20, 2025 08:00-10:00 EDT

Standard patching is being performed on the Sakai environment.
Posted on Mar 10, 2025 - 10:53 EDT

PREMIUM Communicator and UC-One clients upgraded to PING Mar 21, 2025 17:00 - Mar 22, 2025 00:00 EDT

The Communicator and UC-One Connect soft client applications are being replaced by a new software called PING. Communicator licenses will be transferred to the new PING application in a phased rollout this spring.

Need to know:

The Communicator and UC-One Connect soft client applications are no longer supported by the vendor and will be replaced by a new software called PING.

Communicator clients will not be uninstalled automatically and should be manually removed from your devices.

This change will not impact voicemail.

The phased transition to replace Premium Communicator (Desktop) and UC-One connect (mobile) clients begins February 7, 2025.

This 1st transition will impact Information Technology Services (ITS). Only phone lines that currently subscribe to Communicator will be impacted.

For more information visit https://go.unc.edu/PING/, or submit a telephone service request.

Migration dates:

March 21, 2025:
Athletics
Kenan Flagler School of Business
Adams School of Dentistry
Posted on Feb 03, 2025 - 11:07 EST

PREMIUM Communicator and UC-One clients upgraded to PING Apr 11, 2025 17:00 - Apr 12, 2025 00:00 EDT

The Communicator and UC-One Connect soft client applications are being replaced by a new software called PING. Communicator licenses will be transferred to the new PING application in a phased rollout this spring.

Need to know:

The Communicator and UC-One Connect soft client applications are no longer supported by the vendor and will be replaced by a new software called PING.

Communicator clients will not be uninstalled automatically and should be manually removed from your devices.

This change will not impact voicemail.

The phased transition to replace Premium Communicator (Desktop) and UC-One connect (mobile) clients begins February 7, 2025.

This 1st transition will impact Information Technology Services (ITS). Only phone lines that currently subscribe to Communicator will be impacted.

For more information visit https://go.unc.edu/PING/, or submit a telephone service request.

Migration dates:

April 11, 2025:
Finance & Operations
School of Law
School of Government
Libraries
Posted on Feb 03, 2025 - 11:08 EST

PREMIUM Communicator and UC-One clients upgraded to PING May 23, 2025 17:00 - May 24, 2025 00:00 EDT

The Communicator and UC-One Connect soft client applications are being replaced by a new software called PING. Communicator licenses will be transferred to the new PING application in a phased rollout this spring.

Need to know:

The Communicator and UC-One Connect soft client applications are no longer supported by the vendor and will be replaced by a new software called PING.

Communicator clients will not be uninstalled automatically and should be manually removed from your devices.

This change will not impact voicemail.

The phased transition to replace Premium Communicator (Desktop) and UC-One connect (mobile) clients begins February 7, 2025.

This 1st transition will impact Information Technology Services (ITS). Only phone lines that currently subscribe to Communicator will be impacted.

For more information visit https://go.unc.edu/PING/, or submit a telephone service request.

Migration dates:

May 23, 2025:
Student Affairs
School of Public Health
WUNC
Posted on Feb 03, 2025 - 11:10 EST

PREMIUM Communicator and UC-One clients upgraded to PING Jun 13, 2025 17:00 - Jun 14, 2025 00:00 EDT

The Communicator and UC-One Connect soft client applications are being replaced by a new software called PING. Communicator licenses will be transferred to the new PING application in a phased rollout this spring.

Need to know:

The Communicator and UC-One Connect soft client applications are no longer supported by the vendor and will be replaced by a new software called PING.

Communicator clients will not be uninstalled automatically and should be manually removed from your devices.

This change will not impact voicemail.

The phased transition to replace Premium Communicator (Desktop) and UC-One connect (mobile) clients begins February 7, 2025.

This 1st transition will impact Information Technology Services (ITS). Only phone lines that currently subscribe to Communicator will be impacted.

For more information visit https://go.unc.edu/PING/, or submit a telephone service request.

Migration dates:

June 13, 2025:
School of Medicine
Posted on Feb 03, 2025 - 11:09 EST

Past Incidents

Mar 11, 2025

No incidents reported today.

Mar 10, 2025

Issues with Wordpress Sites

Resolved - This incident has been resolved.

Issue resolved

Mar 10, 11:32 EDT

Investigating - Some users have been reporting issues accessing Wordpress Sites. Engineers are aware and working to resolve the issue.
Mar 10, 10:42 EDT

Mar 9, 2025

No incidents reported.

Mar 8, 2025

Database quarterly patching - ConnectCarolina and ITS Database Administration hosted databases

Completed - The scheduled maintenance has been completed.
Mar 8, 12:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 06:00 EST

Scheduled - Service maintenance will be performed on databases supporting ConnectCarolina and Identity and Access Management.
For more details please visit the ConnectCarolina Outage page

https://ccinfo.unc.edu/outage_oracle_db_patching/

Service maintenance will be performed on databases supporting applications managed by the following teams:

Identity and Access Management
Middleware supported applications
Cybermation
Operation Center applications
Feb 19, 09:27 EST

Mar 7, 2025

Lewis Residence Hall Network Problem Detected

Resolved - This incident has been resolved.
Mar 7, 10:33 EST

Identified - Power delivery to Lewis Residence Hall is currently unavailable, network connectivity will be restored once power is made available.
Mar 7, 07:17 EST

Investigating - Our monitoring tools have indicated a possible network issue at Lewis Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 7, 06:15 EST

Mar 6, 2025

Possible Issue Detected: Panopto

Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Mar 6, 17:53 EST

Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 6, 14:17 EST

Issues with several services

Resolved - This incident has been resolved.
Mar 6, 17:34 EST

Monitoring - ITS Staff have resolved the underlying root cause of the service outage. Services should begin stabilizing and returning to normal.
Mar 6, 16:57 EST

Update - Engineers are continuing to investigate and troubleshoot intermittent issues. More information to come as soon as is available.
Mar 6, 15:54 EST

Update - We are continuing to investigate this issue.
Mar 6, 14:40 EST

Update - ITS staff are troubleshooting issues with multiple services. Users may experience intermittent access issues with SSO, CloudApps, and other key services.
Mar 6, 14:36 EST

Investigating - Its staff are working. More information will be provided as available.
Mar 6, 14:22 EST

Carolina CloudApps Maintenance

Completed - The scheduled maintenance has been completed.
Mar 6, 12:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 11:05 EST

Scheduled - Standard platform patching is being performed on the environment.
Mar 6, 11:03 EST

Carolina CloudApps Maintenance

Completed - The scheduled maintenance has been completed.
Mar 6, 11:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 10:00 EST

Scheduled - Standard platform patching is being performed on the environment.
Mar 6, 09:31 EST

Mar 5, 2025

Franklin St, 109 E Network Problem Detected

Resolved - This incident has been resolved.
Mar 5, 15:24 EST

Identified - Technical teams are aware of the issue and actively working towards resolution.
Mar 5, 13:18 EST

Investigating - Our monitoring tools have indicated a possible network issue at Franklin St, 109 E. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 5, 13:15 EST

Mar 4, 2025

Possible Issue Detected: alertcarolina.unc.edu

Resolved - This incident has been resolved.
Mar 4, 21:17 EST

FOBRL Trailer 50 Network Problem Detected

Resolved - This incident has been resolved.
Mar 4, 12:03 EST

Identified - Internet service provider technicians have identified a damaged fiber line and are working on-site to restore connectivity.
Mar 4, 10:46 EST

Investigating - Our monitoring tools have indicated a possible network issue at FOBRL Trailer 50. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 3, 14:23 EST

I2B2 Maintenance

Completed - The scheduled maintenance has been completed.
Mar 4, 08:15 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 08:00 EST

Scheduled - Additional security controls will be put in front of I2B2 in order to better comply with existing security policies.
Feb 24, 12:09 EST

SSL Certificate update for Infoporte

Completed - The scheduled maintenance has been completed.
Mar 4, 07:15 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 07:00 EST

Scheduled - Standard maintenance is being performed on the ITS Middleware load balancer.
Feb 28, 13:06 EST

Mar 3, 2025

Unable to Connect to PSK Network in Resident Halls

Resolved - This incident has been resolved.

Investigation of this incident suggests no evidence of a system wide issue, tickets submitted to ITS-Networking will be handled individually.

Mar 3, 09:27 EST

Investigating - The ITS Operations Center has detected an issue impacting user connectivity to the PSK network in resident halls. Engineers have been engaged to investigate.
Mar 3, 09:04 EST

SAS Maintenance

Completed - The scheduled maintenance has been completed.
Mar 3, 09:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 06:00 EST

Scheduled - Standard maintenance is being performed on the ITS SAS environment.
Feb 25, 14:05 EST

Mar 2, 2025

No incidents reported.

Mar 1, 2025

Heimdal Kerberos to Active Directory Move

Completed - The scheduled maintenance has been completed.
Mar 1, 10:51 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 17:00 EST

Scheduled - Maintenance on Onyen and GuestID systems is underway. Potential end-user impacts:

From 5:00 pm - 5:20 pm on Friday, 2/28/25, Onyen and GuestID creations and password changes will not function.

Between approximately 6:00 pm Friday 2/28/25 until around 9:00 am Saturday 3/1/25, anyone who changes an Onyen or GuestID password or who creates an Onyen or GuestID may not be able to authenticate with SSO for up to an hour.

Between approximately 6:00 pm and midnight Friday 2/28/25, authentication may not function for GuestIDs.
Feb 26, 09:11 EST

Old West Residence Hall Network Problem Detected

Resolved - This incident has been resolved.
Mar 1, 09:34 EST

Investigating - Our monitoring tools have indicated a possible network issue at Old West Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 1, 09:34 EST

Electrical Distribution Services Operations Ctr Network Problem Detected

Resolved - This incident has been resolved.
Mar 1, 09:27 EST

Investigating - Our monitoring tools have indicated a possible network issue at Electrical Distribution Services Operations Ctr. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 1, 09:27 EST

Energy Services Building Network Problem Detected

Resolved - This incident has been resolved.
Mar 1, 09:27 EST

Investigating - Our monitoring tools have indicated a possible network issue at Energy Services Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 1, 09:27 EST

PREMIUM Communicator and UC-One clients upgraded to PING

Completed - The scheduled maintenance has been completed.
Mar 1, 00:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 17:00 EST

Scheduled - The Communicator and UC-One Connect soft client applications are being replaced by a new software called PING. Communicator licenses will be transferred to the new PING application in a phased rollout this spring.

Need to know:

The Communicator and UC-One Connect soft client applications are no longer supported by the vendor and will be replaced by a new software called PING.

Communicator clients will not be uninstalled automatically and should be manually removed from your devices.

This change will not impact voicemail.

The phased transition to replace Premium Communicator (Desktop) and UC-One connect (mobile) clients begins February 7, 2025.

This 1st transition will impact Information Technology Services (ITS). Only phone lines that currently subscribe to Communicator will be impacted.

For more information visit https://go.unc.edu/PING/, or submit a telephone service request.

Migration dates:

February 28, 2025:
Administration
College of Arts and Sciences
School of Education
School of Social Work
School of Journalism
Feb 3, 11:05 EST

Feb 28, 2025

GitLab maintenance

Completed - The scheduled maintenance has been completed.
Feb 28, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 03:00 EST

Scheduled - Standard patching is being performed on the ITS GitLab environments.
Feb 27, 14:15 EST

Feb 27, 2025

No incidents reported.

Feb 26, 2025

Tableau Maintenance - patch and reboot issues

Completed - The scheduled maintenance has been completed.
Feb 26, 10:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 08:55 EST

Scheduled - Tableau did not properly restart during our normal patching process. Engineers are working on the issue and trying to restore services.
Feb 26, 08:49 EST

Hanes, Robert M., Hall Network Problem Detected

Resolved - This incident has been resolved.
Feb 26, 06:56 EST

Investigating - Our monitoring tools have indicated a possible network issue at Hanes, Robert M., Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 26, 06:13 EST

Feb 25, 2025

Campus Printing (Pharos) Is Down

Resolved - This incident has been resolved.

Engineers were able to resolve the issue and restore this service.

Feb 25, 15:44 EST

Identified - Campus Printing (Pharos) is currently down. Appropriate groups are aware of this issue and are actively investigating.
Feb 25, 15:27 EST

Campus WordPress Sites Experienced Possible Brief Interruption

Resolved - This incident has been resolved.
Feb 25, 08:10 EST

Monitoring - A Web Application Firewall (WAF) rule blocking bots and malicious traffic unintentionally impacted WordPress environments including www.unc.edu. Enabled at 2:51 PM ET on 02/24/2025, the issue was first reported at 3:05 PM ET. The vendor was notified, and an emergency ticket was submitted. The rule was reverted, and traffic normalized by 3:52 PM ET on 02/24/2025. We are monitoring for stability.
Feb 24, 16:21 EST