UNC Chapel Hill - ITS Status

Campuswide Mitel 6867i Telephone Firmware Upgrade

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 2025 - 00:00 EDT

Scheduled - Beginning the week of October 20, 2025 and ending the week of November 14, 2025, the firmware on all Mitel 6867i telephones will be systematically upgraded to the latest available version. These updates are scheduled to occur between midnight and 6:00 a.m. If you experience any issues with your desk phone, please submit a ticket using this link: https://go.unc.edu/RequestService or call 919-962-4357 and select option 5 for ITS-Telecommunications.
Oct 20, 2025 00:00 - Nov 14, 2025 23:59 EST

About This Site

ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

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CloudApps Operational

ConnectCarolina Operational

ConnectCarolina Finance Operational

ConnectCarolina HR Operational

ImageNow Operational

Infoporte Operational

ConnectCarolina Portal Operational

ConnectCarolina Student Admin Operational

Tarheel/Ram Reports Operational

Web Travel Operational

Databases Operational

Educational Technologies Operational

Canvas Operational

Panopto Operational

Voicethread Operational

Sakai Operational

GitLab Operational

ibiblio.org Operational

Identity Access Management Operational

Guest ID Authentication Operational

Duo Two-Step Verification Operational

Password Management Operational

Onyen Creation Operational

Guest ID Creation Operational

LDAP Operational

Single Sign On Operational

Listserv Operational

Network Operational

Campus Location(s) Operational

Remote Sites Operational

Data Center ITS Operational

Data Center Hosted Operational

Campus Building Networks Operational

Wireless Operational

Campus DHCP Operational

Campus DNS Operational

F5 Load Balancing Operational

Network Access Control Operational

Network Time Protocol Operational

Campus VPN Operational

Voice Messaging Operational

ITS Web Proxy Operational

Network RADIUS Operational

Network Server Complex Operational

Internet Connection Operational

Office 365 Operational

Exchange Online Operational

Microsoft Teams Operational

SharePoint Online Operational

Identity Service Operational

Microsoft 365 Apps Operational

Microsoft Bookings Operational

Microsoft Forms Operational

Office for the web Operational

OneDrive for Business Operational

Multi-Factor Authentication (MFA) Operational

Other Office 365 Services Operational

Carolina Print Hub Operational

Research Computing Operational

RC Database Operational

Virtual Computing Lab (VCL) Operational

Security Operational

ITS Firewall Services Operational

School of Medicine Firewall Services Operational

Main Campus Firewall Services Operational

Data Center ITS Firewall Services Operational

Endpoint Detection and Response Operational

Splunk Operational

TeamDynamix Operational

TIM Operational

Virtual Lab Operational

UCS Virtualization Infrastructure Operational

Web Operational

www.unc.edu Operational

alertcarolina.unc.edu Operational

CarolinaGo Operational

Tarheels.live WordPress Operational

Sites WordPress Operational

Web.unc.edu WordPress Operational

School of Medicine WordPress Operational

Windows Services Operational

xMatters Operational

Other Services Operational

Zoom Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

I2B2 Maintenance Oct `30`, `2025` `07:00`-`07:30` EDT

Standard patching is being performed on the I2B2 environment.
Posted on Oct 24, 2025 - 11:09 EDT

ITS RightFax End of Service Oct `31`, `2025` `07:00` - Nov `7`, `2025` `16:00` EST

The RightFax service offering by ITS-Telecommunications has been terminated.
Posted on Sep 17, 2025 - 09:22 EDT

Internet node maintenance Nov `7`, `2025` `00:00`-`06:00` EST

Our Internet vendor will be performing maintenance on the Winston Salem path. This is a redundant link, and no interruption in connectivity is expected.
Posted on Oct 24, 2025 - 18:39 EDT

Infoporte Maintenance Nov `13`, `2025` `07:00`-`07:30` EST

Standard maintenance is being performed on Infoporte
Posted on Oct 24, 2025 - 10:06 EDT

Update Campus DNS and DHCP Services Dec `16`, `2025` `05:00`-`07:00` EST

Service maintenance will be performed on Infoblox appliances providing DNS and DHCP services to campus.
Posted on Sep 29, 2025 - 09:01 EDT

Past Incidents

Oct 25, 2025

No incidents reported today.

Oct 24, 2025

GitLab maintenance

Completed - The scheduled maintenance has been completed.
Oct 24, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 03:00 EDT

Scheduled - Standard patching is being performed on the ITS GitLab environments.
Oct 23, 10:10 EDT

Possible Issue Detected with Panopto

Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Oct 24, 00:15 EDT

Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Oct 24, 00:12 EDT

Oct 23, 2025

Carolina CloudApps Maintenance

Completed - The scheduled maintenance has been completed.
Oct 23, 19:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 17:15 EDT

Scheduled - The Carolina CloudApps team will update the default Shibboleth service provider container image to include the latest patches and security fixes and add support for proxying websockets connections.
Oct 23, 10:32 EDT

Oct 22, 2025

Telecommunications Voicemail to Email Issues

Resolved - This incident has been resolved.
Oct 22, 12:07 EDT

Investigating - The Telecommunications Voicemail to Email service is currently experiencing issues with email deliverability. The vendor is currently looking into the issue for resolution.
Oct 22, 09:50 EDT

Hortense King McClinton Hall Network Problem Detected

Resolved - This incident has been resolved.
Oct 22, 06:59 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Hortense King McClinton Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 22, 06:05 EDT

Oct 21, 2025

Data Center Firewall Planned Upgrade

Completed - The scheduled maintenance has been completed.
Oct 21, 21:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 17:00 EDT

Scheduled - A planned code upgrade is being performed on the firewalls protecting campus data centers. This code upgrade should have minimal, if any, impact on client traffic.
Oct 8, 09:16 EDT

Possible Issue Detected with ConnectCarolina Finance

Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Oct 21, 16:49 EDT

Trust Zone F5 Host Hotfix

Completed - The scheduled maintenance has been completed.
Oct 21, 13:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 10:00 EDT

Scheduled - The trust zone F5 pair is being patched to fix intermittent network issues.
Oct 21, 09:46 EDT

Oct 20, 2025

Canvas Unavailable

Resolved - This inicdent has been resolved.

Vendor advises that the issue is resolved and the UNC instance has been stable after monitoring.

Oct 20, 20:55 EDT

Monitoring - According to the Canvas vendor team, "Canvas is now accessible, and engineers are monitoring for stability." Tests to the UNC Campus instance show the site is back and responding.
Oct 20, 19:28 EDT

Identified - Canvas is currently down for an unscheduled maintenance due to the AWS outage this morning. More information can be found at https://status.instructure.com/
Oct 20, 09:42 EDT

VoicetThread Performance Degraded

Resolved - Site has been stable after monitoring.
Oct 20, 18:38 EDT

Identified - VoiceThread is currently still having some issues due to the AWS outage this morning. Engineers are aware of the problem and working to resolve.
Oct 20, 09:48 EDT

Service Desk phone line (919-962-HELP) down

Resolved - This incident has been resolved.
Oct 20, 16:03 EDT

Identified - The service provider for the Service Desk phone line is currently unavailable due to the AWS outage. To contact the Service Desk please use the Chat in the lower right corner at help.unc.edu.
Oct 20, 10:21 EDT

Major AWS Outage (US-East)

Resolved - This inicdent has been resolved.

Services have been restored

Oct 20, 07:39 EDT

Monitoring - AWS Engineers continue to observe recovery across most of the affected AWS Services. They can confirm global services and features that rely on US-EAST-1 have also recovered.
Oct 20, 06:18 EDT

Investigating - AWS Engineers are seeing significant signs of recovery. Most requests should now be succeeding. We continue to work through a backlog of queued requests. We will continue to provide additional information. Updates will be provided as they become available.
Oct 20, 05:58 EDT

Identified - The ITS Operations Center has detected an issue impacting one or more of our services. There is a major outage in the AWS region where many UNC resources (as well as UNC service providers) reside. UNC resources may be affected intermittently. AWS engineers have identified a potential root cause and continue to investigate trouble.
Oct 20, 05:39 EDT

Possible Issue Detected with TeamDynamix

Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Oct 20, 05:27 EDT

Possible Issue Detected with TeamDynamix

Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Oct 20, 03:47 EDT

Possible Issue Detected with Canvas

Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Oct 20, 03:27 EDT

Possible Issue Detected with Voicethread

Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Oct 20, 03:21 EDT

Possible Issue Detected with Canvas

Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Oct 20, 03:05 EDT

Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

Cobb Residence Hall Network Problem Detected

Resolved - This incident has been resolved.
Oct 17, 08:27 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Cobb Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 17, 06:09 EDT

Oct 16, 2025

F5 Operating System Updates

Completed - The scheduled maintenance has been completed.
Oct 16, 20:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 12:00 EDT

Scheduled - The F5 Load balancers are being updated to address possible security vulnerabilities
Oct 16, 10:36 EDT

Sakai maintenance

Completed - The scheduled maintenance has been completed.
Oct 16, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 07:00 EDT

Scheduled - Standard patching is being performed on the Sakai environment.
Oct 7, 14:34 EDT

Single Sign On Maintenance

Completed - The scheduled maintenance has been completed.
Oct 16, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 06:00 EDT

Scheduled - Standard patching is being performed on the Single Sign On environment.
Oct 7, 14:40 EDT

Oct 15, 2025

Hearing and Communications Center Network Problem Detected

Resolved - This incident has been resolved.
Oct 15, 01:48 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Hearing and Communications Center. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 15, 01:48 EDT

Quadrangle Drive, 6340 Network Problem Detected

Resolved - This incident has been resolved.
Oct 15, 01:48 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Quadrangle Drive, 6340. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 15, 01:48 EDT

Quadrangle Drive, 6101 Network Problem Detected

Resolved - This incident has been resolved.
Oct 15, 01:48 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Quadrangle Drive, 6101. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 15, 01:48 EDT

Daybreak UNC Horizons Network Problem Detected

Resolved - This incident has been resolved.
Oct 15, 01:48 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Daybreak UNC Horizons. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 15, 01:48 EDT

Oct 14, 2025

School of Business Charlotte Network Problem Detected

Resolved - This incident has been resolved.
Oct 14, 23:52 EDT

Update - Lumen's Construction crews have completed prepping the temporary fiber and have begun splicing. We will continue to monitor the repair progress and will provide an ETR when a repair plan has been put into action.
Oct 14, 23:04 EDT

Update - Lumen repair crews have arrived on-site at the location of the damage and are currently assessing the extent of damage to their fiber optic cable. There are several drilling crews conducting an ongoing project drilling next to Lumen's fiber for several miles making it impossible to determine the damage location based on visual alone. We will continue to monitor the repair progress and will provide an ETR when a repair plan has been put into action.
Oct 14, 18:56 EDT

Identified - Our network vendor for this remote site has verified a fiber outage. We have no current estimated time of restoration.
Oct 14, 15:05 EDT

Investigating - Our monitoring tools have indicated a possible network issue at School of Business Charlotte. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 14, 14:53 EDT

F5 Connect Carolina F5 and ITS_DMZ Configuration Updates

Completed - The scheduled maintenance has been completed.
Oct 14, 20:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 18:00 EDT

Scheduled - Maintenance is being performed on the F5 ITS-DMZ and Connect Carolina Pairs. No interruption of client traffic is expected at this time.
Oct 1, 09:20 EDT

Possible Issue Detected with TeamDynamix

Resolved - This incident has been resolved.
Oct 14, 03:20 EDT

Oct 13, 2025

Penny Lane, 263 Network Problem Detected

Resolved - This incident has been resolved.
Oct 13, 19:41 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Penny Lane, 263. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 13, 16:51 EDT

Franklin St, 208 West Network Problem Detected

Resolved - This incident has been resolved.
Oct 13, 08:00 EDT

Identified - Power outage
Oct 13, 04:41 EDT

Update - Outage appears to be caused by a power outage in the area. No estimated time of repair. Updates will be provided as they become available.
Oct 12, 20:41 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Franklin St, 208 West. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 12, 20:32 EDT

Granville Towers South Building Network Problem Detected