ImageNow/Perceptive Content Upgrade – Friday, 7/24 5:00 PM – Monday, 7/27 7:00 AM
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 2026 - 17:00 EDT
Scheduled - ImageNow/Perceptive Content Outage
For more details visit the ImageNow/Perceptive Content Outage
Jul 24, 2026 17:00 - Jul 27, 2026 07:00 EDT

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ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

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CloudApps Operational
ConnectCarolina Operational
ConnectCarolina Finance Operational
ConnectCarolina HR Operational
ImageNow Operational
Infoporte Operational
ConnectCarolina Portal Operational
ConnectCarolina Student Admin Operational
Tarheel/Ram Reports Operational
Web Travel Operational
Databases Operational
Educational Technologies Operational
Canvas Operational
Panopto Operational
Voicethread Operational
GitLab Operational
ibiblio.org Operational
Identity Access Management Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Single Sign On Operational
Listserv Operational
Network Operational
Campus Location(s) Operational
Remote Sites Operational
Data Center ITS Operational
Data Center Hosted Operational
Campus Building Networks Operational
Wireless Operational
Campus DHCP Operational
Campus DNS Operational
F5 Load Balancing Operational
Network Access Control Operational
Network Time Protocol Operational
Campus VPN Operational
Voice Messaging Operational
ITS Web Proxy Operational
Network RADIUS Operational
Network Server Complex Operational
Internet Connection Operational
Office 365 Operational
Exchange Online Operational
Microsoft Teams Operational
SharePoint Online Operational
Identity Service Operational
Microsoft 365 Apps Operational
Microsoft Bookings Operational
Microsoft Forms Operational
Office for the web Operational
OneDrive for Business Operational
Multi-Factor Authentication (MFA) Operational
Other Office 365 Services Operational
Carolina Print Hub Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Security Operational
ITS Firewall Services Operational
School of Medicine Firewall Services Operational
Main Campus Firewall Services Operational
Data Center ITS Firewall Services Operational
Endpoint Detection and Response Operational
Splunk Operational
TeamDynamix Operational
TIM Operational
Virtual Lab Operational
UCS Virtualization Infrastructure Operational
Web Operational
www.unc.edu Operational
alertcarolina.unc.edu Operational
CarolinaGo Operational
Tarheels.live WordPress Operational
Sites WordPress Operational
Web.unc.edu WordPress Operational
School of Medicine WordPress Operational
Windows Services Operational
xMatters Operational
Other Services Under Maintenance
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

IAM - Routine change to Account and/or Account Admin UIs Jul 29, 2026 17:00-17:15 EDT

Release a new version of the Account and/or Account Admin UIs with minimum impact to end-users.  The change will be released to CloudApps in a rolling fashion, one node at a time, so the impact to users should be minimal, if any.
Posted on Jul 22, 2026 - 09:23 EDT

IAM - Routine change to Salamander App Aug 3, 2026 07:30-08:00 EDT

Release a new version of the Salamander App with minimum impact to end-users.  The change will be released to CloudApps in a rolling fashion, one node at a time, so the impact to users should be minimal, if any.
Posted on Jul 22, 2026 - 09:24 EDT

New UNC-Guest-PSK password Aug 4, 2026 05:00-07:00 EDT

The new annual PSK wireless network, 26-27-UNC-PSK is being enabled for campus and resnet. You have 2 weeks to migrate to this network from 25-26-UNC-PSK. Please refer to help.unc.edu for the new password.
Posted on Jun 09, 2026 - 16:46 EDT

Disable the prior year's general PSK network Aug 4, 2026 05:00-07:00 EDT

Last year's annual PSK network has been removed. Please connect to this year's PSK network.
Posted on Jun 09, 2026 - 16:45 EDT

Move to NAC assigned vlans for legacy (exos/eos) switches in Baity 1101 (Resnet) Aug 4, 2026 05:00-07:00 EDT

We enabling dynamic vlan assignments in Baity 1101 to match our fabric deployment. It should cause a minor disruption in traffic to affected ports but should not cause a building wide outage.
Posted on Jul 22, 2026 - 09:26 EDT

Move to NAC assigned vlans for legacy (exos/eos) switches in Resnet Aug 5, 2026 05:00-07:00 EDT

We enabling dynamic vlan assignments in Resnet legacy switches to match our fabric deployment. It should cause a minor disruption in traffic to affected ports but should not cause a building wide outages.
Posted on Jul 22, 2026 - 09:27 EDT
Jul 24, 2026
IMS Coastal Processes Environmental Health Lab Network Problem Detected
Resolved - This incident has been resolved.
Jul 24, 01:17 EDT
Investigating - Our monitoring tools have indicated a possible network issue at IMS Coastal Processes Environmental Health Lab. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 23, 21:42 EDT
Jul 23, 2026
Surplus Property Warehouse Network Problem Detected
Resolved - This incident has been resolved.
Jul 23, 11:51 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Surplus Property Warehouse. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 23, 05:11 EDT
Possible Issue Detected with TeamDynamix
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Jul 23, 00:53 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Jul 23, 00:51 EDT
Jul 22, 2026
ITS Middleware Jenkins Maintenance
Completed - The scheduled maintenance has been completed.
Jul 22, 15:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 15:00 EDT
Scheduled - Remain current with vendor supplied patches.
Jul 22, 11:50 EDT
Possible Issue Detected with TeamDynamix
Resolved - This inicdent has been resolved.

Service has been restored.
Jul 22, 00:54 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Jul 22, 00:42 EDT
Jul 21, 2026
Single Sign On Maintenance
Completed - The scheduled maintenance has been completed.
Jul 21, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 06:00 EDT
Scheduled - Standard patching is being performed on the Single Sign On environment.
Jul 16, 08:23 EDT
Jul 20, 2026
IAM - Routine change to selfservice.unc.edu
Completed - The scheduled maintenance has been completed.
Jul 20, 17:10 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 17:00 EDT
Scheduled - Release a new version of selfservice.unc.edu with minimum impact to end-users.  The change will be released in a rolling fashion, one node at a time, so the impact to users should be minimal, if any.  Minor changes to user interfaces generally have little to no end-user impact.
May 28, 16:31 EDT
Possible Issue Detected with Web.unc.edu WordPress
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Jul 20, 14:32 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Jul 20, 14:22 EDT
Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026
Possible Issue Detected with TeamDynamix
Resolved - This inicdent has been resolved.

Service was validated and resolved on it's own


Jul 17, 22:44 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Jul 17, 22:22 EDT
Jul 16, 2026
U.Commerce and OneCard Login Issues
Resolved - The vendor advises that this issue has been resolved.
Jul 16, 14:40 EDT
Identified - ALERT: U.Commerce and OneCard Login Issues
TouchNet is aware of an issue impacting some users and students logging in to U.Commerce and OneCard applications this morning. Technical teams are actively investigating. We will provide another update by 11a.m. CT, if not sooner. We appreciate your patience as we resolve this issue.

If you have any questions regarding this notice, please contact TouchNet Customer Care at (888) 621-4451 or customercare@touchnet.com.
Jul 13, 10:41 EDT
Possible Issue Detected with Canvas
Resolved - This inicdent has been resolved.

Vendor has resolved this issue and normal operations have been sustained after monitoring.
Jul 16, 14:31 EDT
Update - Cloudfront is still working on the issue with no ETR. Canvas has recovered at this time though, and is stable thus far.
Jul 16, 07:43 EDT
Update - There is a larger issue with CloudFront which is affecting Instructure services. Amazon technicians are working on restoration.
Jul 16, 05:11 EDT
Update - Instructure has acknowledged the issue and they are investigating per their status page. Updates will be provided as they become available.
Jul 16, 04:34 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Jul 16, 04:02 EDT
Davie Hall Fabric Tier-1 Switch Replacement
Completed - The scheduled maintenance has been completed.
Jul 16, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 05:00 EDT
Scheduled - Our vendor has requested an RMA of the Davie Hall Fabric Tier-1 switch due to a prior unexpected reboot.

This switch is a member of a VIST pair, which provides redundancy to downstream connection. A brief lapse in connectivity lasting five minutes may occur.
Jul 14, 08:46 EDT
Internet Provider Maintenance
Completed - The scheduled maintenance has been completed.
Jul 16, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 00:00 EDT
Scheduled - Our network provider will be performing maintenance on both of our paths to the Internet during this time. The vendor will stagger the maintenance of each path to ensure no total loss of connectivity.
Jul 9, 16:01 EDT
Jul 15, 2026
Lenoir Hall Network Problem Detected
Resolved - This incident has been resolved.
Jul 15, 06:32 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Lenoir Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 15, 06:06 EDT
The Dillon Network Problem Detected
Resolved - This incident has been resolved.
Jul 15, 02:24 EDT
Investigating - Our monitoring tools have indicated a possible network issue at The Dillon. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 15, 00:32 EDT
Jul 14, 2026
IMS Coastal Processes Environmental Health Lab Network Problem Detected
Resolved - This incident has been resolved.
Jul 14, 20:27 EDT
Update - ITSM / IMSFisheries site (Moorehead City) with MCNC down, due to fiber outage open tkt# with MCNC is CS0059805. No ETR at this time.
Jul 14, 11:21 EDT
Update - We are continuing to investigate this issue.
Jul 14, 11:20 EDT
Investigating - Our monitoring tools have indicated a possible network issue at IMS Coastal Processes Environmental Health Lab. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 14, 10:13 EDT
Jul 13, 2026
Art Studio Building Network Problem Detected
Resolved - This incident has been resolved.
Jul 13, 21:24 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Art Studio Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 13, 21:08 EDT
Enable the new annual PSK
Completed - The scheduled maintenance has been completed.
Jul 13, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 17:00 EDT
Update - The start date has been moved from 7/20 to 7/13.
Jun 24, 16:46 EDT
Scheduled - The new annual PSK wireless network, 26-27-UNC-PSK is being enabled for campus and resnet. You have 2 weeks to migrate to this network from 25-26-UNC-PSK. Please refer to help.unc.edu for the new password.
Jun 9, 16:30 EDT
Monthly screensaver for SOM
Completed - The scheduled maintenance has been completed.
Jul 13, 15:26 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 13:26 EDT
Scheduled - Monthly screensaver for SOM
Jul 7, 10:45 EDT
Art Studio Building Network Problem Detected
Resolved - This incident has been resolved.
Jul 13, 04:32 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Art Studio Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 13, 02:47 EDT
Jul 12, 2026

No incidents reported.

Jul 11, 2026
Database quarterly patching - ConnectCarolina, Infoporte, and ITS Database Administration hosted databases
Completed - The scheduled maintenance has been completed.
Jul 11, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 05:00 EDT
Scheduled - Service maintenance will be performed on databases supporting Enterprise Applications, ConnectCarolina, Identity Access Management, and other ITS Database hosted databases.

For more details please visit the ConnectCarolina Outage page found here: https://ccinfo.unc.edu/outage_oracle_db_patching/
Jul 1, 09:23 EDT
Battle Hall Network Problem Detected
Resolved - This incident has been resolved.
Jul 11, 09:36 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Battle Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 11, 07:51 EDT
Hyde Hall Network Problem Detected
Resolved - This incident has been resolved.
Jul 11, 09:18 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Hyde Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 11, 07:51 EDT
Alumni Hall Network Problem Detected
Resolved - This incident has been resolved.
Jul 11, 08:03 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Alumni Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 11, 07:47 EDT
New East Network Problem Detected
Resolved - This incident has been resolved.
Jul 11, 07:52 EDT
Investigating - Our monitoring tools have indicated a possible network issue at New East. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 11, 07:46 EDT
Jul 10, 2026
TEACCH Lake Boone Network Problem Detected
Resolved - This incident has been resolved.
Jul 10, 05:05 EDT
Investigating - Our monitoring tools have indicated a possible network issue at TEACCH Lake Boone. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 10, 04:56 EDT
GitLab maintenance
Completed - The scheduled maintenance has been completed.
Jul 10, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 03:00 EDT
Scheduled - Standard patching is being performed on the ITS GitLab environments.
Jul 9, 11:23 EDT
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