All Systems Operational

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ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click here.

CloudApps Operational
ConnectCarolina Operational
ConnectCarolina Finance Operational
ConnectCarolina HR Operational
ImageNow Operational
Infoporte Operational
ConnectCarolina Portal Operational
ConnectCarolina Student Admin Operational
Tarheel/Ram Reports Operational
Web Travel Operational
Databases Operational
Educational Technologies Operational
Canvas Operational
Panopto Operational
Voicethread Operational
Sakai Operational
GitLab Operational
ibiblio.org Operational
Identity Access Management Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Single Sign On Operational
Listserv Operational
Network Operational
Campus Location(s) Operational
Remote Sites Operational
Data Center ITS Operational
Data Center Hosted Operational
Campus Building Networks Operational
Wireless Operational
Campus DHCP Operational
Campus DNS Operational
F5 Load Balancing Operational
Network Access Control Operational
Network Time Protocol Operational
Campus VPN Operational
Voice Messaging Operational
ITS Web Proxy Operational
Network RADIUS Operational
Network Server Complex Operational
Internet Connection Operational
Office 365 Operational
Exchange Online Operational
Microsoft Teams Operational
SharePoint Online Operational
Identity Service Operational
Microsoft 365 Apps Operational
Microsoft Bookings Operational
Microsoft Forms Operational
Office for the web Operational
OneDrive for Business Operational
Multi-Factor Authentication (MFA) Operational
Other Office 365 Services Operational
Carolina Print Hub Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Security Operational
ITS Firewall Services Operational
School of Medicine Firewall Services Operational
Main Campus Firewall Services Operational
Data Center ITS Firewall Services Operational
Endpoint Detection and Response Operational
Splunk Operational
TeamDynamix Operational
TIM Operational
Virtual Lab Operational
UCS Virtualization Infrastructure Operational
Web Operational
www.unc.edu Operational
alertcarolina.unc.edu Operational
CarolinaGo Operational
Tarheels.live WordPress Operational
Sites WordPress Operational
Web.unc.edu WordPress Operational
School of Medicine WordPress Operational
Windows Services Operational
xMatters Operational
Other Services Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Everette, lewis, ruffin, spencer, stacy dorms network maintenance Apr 7, 2026 05:00-07:00 EDT

Tuesday April 7th 5-7 am Everette, lewis, ruffin, spencer, stacy dorms will be undergoing network maintenance, during this time the network will be down and back to normal after 7am.
Posted on Mar 26, 2026 - 10:49 EDT

Single Sign On Maintenance Apr 14, 2026 06:00-08:00 EDT

Standard patching is being performed on the Single Sign On environment.
Posted on Mar 25, 2026 - 08:13 EDT

Infoporte Maintenance Apr 14, 2026 07:00-07:30 EDT

Standard maintenance is being performed on Infoporte
Posted on Apr 01, 2026 - 12:59 EDT

Duo Mobile App Support Apr 16, 2026 00:00 - Apr 17, 2026 10:00 EDT

The new minimum supported versions will be iOS 17 and Android 12.
Posted on Apr 01, 2026 - 09:06 EDT

Moving main campus PSK wireless network behind Firewall May 11, 2026 06:00-08:00 EDT

This change will move main campus PSK wireless vlan behind new Wifi-PAN firewall. This cutover change will impact all PSK wireless connections during the process. The actual impact should be less than 10 minutes inside the window.
Posted on Apr 01, 2026 - 09:09 EDT

Moving main campus Eduroam wireless network behind Firewall May 12, 2026 06:00-08:00 EDT

This change will move main campus Eduroam wireless vlan behind new Wifi-PAN firewall. This cutover change will impact all Eduroam wireless connections during the process. The actual impact should be less than 10 minutes inside the window.
Posted on Apr 01, 2026 - 09:10 EDT
Apr 3, 2026
School of Business Charlotte Network Problem Detected
Resolved - This incident has been resolved.
Apr 3, 00:24 EDT
Investigating - Our monitoring tools have indicated a possible network issue at School of Business Charlotte. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 3, 00:24 EDT
Apr 2, 2026
American Tobacco - Washington Building Network Problem Detected
Resolved - This incident has been resolved.
Apr 2, 13:49 EDT
Investigating - Our monitoring tools have indicated a possible network issue at American Tobacco - Washington Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 2, 13:30 EDT
Carmichael and Avery Drom netwrok maintenance
Completed - The scheduled maintenance has been completed.
Apr 2, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 05:00 EDT
Scheduled - Thursday April 2nd 5-7am Carmichael & Avery Dorms will be undergoing network maintenance, during those hours the network in the buildings will be down and back to normal after 7am.
Mar 26, 10:10 EDT
Apr 1, 2026
Confluence -- Legacy Editor/Viewer will not longer be functional
Completed - The scheduled maintenance has been completed.
Apr 1, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 00:00 EDT
Scheduled - Atlassian Cloud is deprovisioning the legacy editor for Confluence. Any existing legacy pages will be converted to the modern viewer/editor on April 1st.

Until April 1st, legacy pages will automatically convert to the modern view as you use/edit them, unless specifically instructed to revert to the legacy editor.
Mar 18, 09:16 EDT
Rams Village 4&5 network maintenance
Completed - The scheduled maintenance has been completed.
Apr 1, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 05:00 EDT
Scheduled - Wed. April 1st 5-7AM Rams Village 4&5 will be undergoing network maintenance, during this time the network in the buildings will be down and back to normal after 7AM.
Mar 26, 10:04 EDT
Mar 31, 2026
Duo Mobile Versions
Completed - The scheduled maintenance has been completed.
Mar 31, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 00:00 EDT
Scheduled - Older versions of the Duo mobile app will not support push notifications.
Jan 28, 09:15 EST
Online Directory and Grouper failure
Resolved - This inicdent has been resolved.

A configuration change has been reverted and the issue has been resolved.
Mar 31, 11:41 EDT
Investigating - Identity Management has detected an issue with Online Directory and Grouper that is causing an error message which references a "secure connection failure." Technical teams are working to identify a fix.
Mar 31, 11:32 EDT
Rams Village 2&3 outage
Completed - The scheduled maintenance has been completed.
Mar 31, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 05:00 EDT
Scheduled - Rams Village 2&3 will be undergoing network switch maintenance on Tuesday March 31st from 5-7am, during this time the network in these 2 bulidngs will be down and back to normal operation after 7am.
Mar 25, 14:17 EDT
Mar 30, 2026
Mar 29, 2026

No incidents reported.

Mar 28, 2026
Possible Issue Detected with Canvas
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Mar 28, 04:35 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 28, 04:31 EDT
IMS Coastal Processes Environmental Health Lab Network Problem Detected
Resolved - This incident has been resolved.
Mar 28, 01:38 EDT
Investigating - Our monitoring tools have indicated a possible network issue at IMS Coastal Processes Environmental Health Lab. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 28, 01:31 EDT
IMS Coastal Processes Environmental Health Lab Network Problem Detected
Resolved - This incident has been resolved.
Mar 28, 00:14 EDT
Investigating - Our monitoring tools have indicated a possible network issue at IMS Coastal Processes Environmental Health Lab. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 28, 00:12 EDT
Mar 27, 2026
Possible Issue Detected with Canvas
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Mar 27, 16:54 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 27, 16:52 EDT
SAS Maintenance
Completed - The scheduled maintenance has been completed.
Mar 27, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 08:00 EDT
Scheduled - Standard maintenance is being performed on the ITS SAS environment.
Mar 25, 11:48 EDT
GitLab maintenance
Completed - The scheduled maintenance has been completed.
Mar 27, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 03:00 EDT
Scheduled - Standard patching is being performed on the ITS GitLab environments.
Mar 26, 11:07 EDT
TEACH Charlotte 2020 Network Problem Detected
Resolved - This incident has been resolved.
Mar 27, 00:38 EDT
Investigating - Our monitoring tools have indicated a possible network issue at TEACH Charlotte 2020. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 27, 00:06 EDT
Mar 26, 2026
Sakai maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 07:00 EDT
Scheduled - Standard patching is being performed on the Sakai environment.
Mar 19, 06:33 EDT
Thurston Bowles outage and upgrade
Completed - The scheduled maintenance has been completed.
Mar 26, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 05:00 EDT
Scheduled - Tuesday March 24th through Thursday March 26th each day from 5-7am the networking team will be working in Thurston Bowles upgrading the network switches. During these times the network in the building may be down or intermittently down and working normally after 7am each day. The work should be complete Thursday after 7am.
Mar 13, 08:55 EDT
Thurston-Bowles Building Network Problem Detected
Resolved - This incident has been resolved.
Mar 26, 06:50 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Thurston-Bowles Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 26, 05:49 EDT
Mar 25, 2026

No incidents reported.

Mar 24, 2026
Mar 23, 2026
Possible Issue Detected with ConnectCarolina HR
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Mar 23, 10:16 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 23, 10:13 EDT
WAF Modifications in front of OpenShift
Completed - The scheduled maintenance has been completed.
Mar 23, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 09:00 EDT
Scheduled - The Web Application Firewall in front of OpenShift will be modified. We expect this to be transparent.
Mar 18, 09:13 EDT
Carolina CloudApps Node Drain
Completed - The scheduled maintenance has been completed.
Mar 23, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 08:00 EDT
Scheduled - Standard maintenance is being performed on Carolina CloudApps which requires moving workloads between compute servers. Project administrators could notice a redeploy happening, but this should be transparent assuming liveliness and readiness probes are set.
Mar 23, 07:59 EDT
Mar 22, 2026
Possible Issue Detected with Canvas
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Mar 22, 19:28 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 22, 19:27 EDT
Possible Issue Detected with Panopto
Resolved - This inicdent has been resolved.

Panapto Maintenance
Mar 22, 01:22 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 22, 00:58 EDT
Mar 21, 2026

No incidents reported.

Mar 20, 2026
Grouper upgrade in progress
Completed - The scheduled maintenance has been completed.
Mar 20, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 17:00 EDT
Scheduled - Grouper is being upgraded. API and web interface will be down for the duration.
Mar 20, 10:25 EDT
Ram Village at 560 Paul Hardin Dr Network Problem Detected
Resolved - This incident has been resolved.
Mar 20, 10:33 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Ram Village at 560 Paul Hardin Dr. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 20, 05:45 EDT
Rams Village 1 network outage
Completed - The scheduled maintenance has been completed.
Mar 20, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 05:00 EDT
Scheduled - Friday March 20th 5-7Am Rams Village 1 will be undergoing a switching upgrade, during this time the network in Rams Village 1 will be down and back to normal operation after 7am.
Mar 12, 11:20 EDT
Daybreak UNC Horizons Network Problem Detected
Resolved - This incident has been resolved.
Mar 20, 02:34 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Daybreak UNC Horizons. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 20, 02:34 EDT
School of Business Charlotte Network Problem Detected
Resolved - This incident has been resolved.
Mar 20, 01:22 EDT
Investigating - Our monitoring tools have indicated a possible network issue at School of Business Charlotte. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 20, 01:20 EDT
School of Business Charlotte Network Problem Detected
Resolved - This incident has been resolved.
Mar 20, 00:54 EDT
Investigating - Our monitoring tools have indicated a possible network issue at School of Business Charlotte. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 20, 00:13 EDT
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