Upgrade XIQ-SE (NetSight) server and NAC servers
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 04, 2026 - 08:30 EST
Scheduled - Upgrade XIQ-SE (NetSight) server and NAC servers from currently operation code to newer release as part of a normal upgrade cycle.
Feb 4, 2026 08:30-15:00 EST
Parker Residence Hall Network Problem Detected
Identified - Site currently in maintenance.
Feb 04, 2026 - 06:16 EST
Investigating - Our monitoring tools have indicated a possible network issue at Parker Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 04, 2026 - 06:14 EST

About This Site

ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click here.

CloudApps Operational
ConnectCarolina Operational
ConnectCarolina Finance Operational
ConnectCarolina HR Operational
ImageNow Operational
Infoporte Operational
ConnectCarolina Portal Operational
ConnectCarolina Student Admin Operational
Tarheel/Ram Reports Operational
Web Travel Operational
Databases Operational
Educational Technologies Operational
Canvas Operational
Panopto Operational
Voicethread Operational
Sakai Operational
GitLab Operational
ibiblio.org Operational
Identity Access Management Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Single Sign On Operational
Listserv Operational
Network Under Maintenance
Campus Location(s) Operational
Remote Sites Operational
Data Center ITS Operational
Data Center Hosted Operational
Campus Building Networks Under Maintenance
Wireless Operational
Campus DHCP Operational
Campus DNS Operational
F5 Load Balancing Operational
Network Access Control Operational
Network Time Protocol Operational
Campus VPN Operational
Voice Messaging Operational
ITS Web Proxy Operational
Network RADIUS Operational
Network Server Complex Operational
Internet Connection Operational
Office 365 Operational
Exchange Online Operational
Microsoft Teams Operational
SharePoint Online Operational
Identity Service Operational
Microsoft 365 Apps Operational
Microsoft Bookings Operational
Microsoft Forms Operational
Office for the web Operational
OneDrive for Business Operational
Multi-Factor Authentication (MFA) Operational
Other Office 365 Services Operational
Carolina Print Hub Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Security Operational
ITS Firewall Services Operational
School of Medicine Firewall Services Operational
Main Campus Firewall Services Operational
Data Center ITS Firewall Services Operational
Endpoint Detection and Response Operational
Splunk Operational
TeamDynamix Operational
TIM Operational
Virtual Lab Operational
UCS Virtualization Infrastructure Operational
Web Operational
www.unc.edu Operational
alertcarolina.unc.edu Operational
CarolinaGo Operational
Tarheels.live WordPress Operational
Sites WordPress Operational
Web.unc.edu WordPress Operational
School of Medicine WordPress Operational
Windows Services Operational
xMatters Operational
Other Services Under Maintenance
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Monthly screensaver for SOM Feb 5, 2026 15:26-17:26 EST

Monthly screensaver for SOM
Posted on Feb 02, 2026 - 14:36 EST

Account App database outage Feb 6, 2026 01:15-03:00 EST

The Account App application (user interface and programmable interfaces) will be unavailable during this change window. Users will find a service outage message for access attempts, and programmable interfaces will receive service unavailable messages. Users or services dependent on Account App should plan for their changes to occur prior to or after this change is complete.
Posted on Feb 02, 2026 - 11:31 EST

Duo Mobile Versions Mar 30, 2026 00:00 - Mar 31, 2026 23:00 EDT

Older versions of the Duo mobile app will not support push notifications.
Posted on Jan 28, 2026 - 09:15 EST
Feb 4, 2026

Unresolved incidents: Upgrade XIQ-SE (NetSight) server and NAC servers, Parker Residence Hall Network Problem Detected.

Feb 3, 2026
Joyner Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Feb 3, 08:06 EST
Identified - Maintenance
Feb 3, 06:01 EST
Investigating - Our monitoring tools have indicated a possible network issue at Joyner Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 3, 05:56 EST
Feb 2, 2026
Possible Issue Detected with ConnectCarolina Finance
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Feb 2, 15:18 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Feb 2, 15:15 EST
Possible Issue Detected with DUO Two-Step Verification
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Feb 2, 11:23 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Feb 2, 11:19 EST
Feb 1, 2026
Possible Issue Detected with Canvas
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Feb 1, 23:30 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Feb 1, 23:24 EST
Possible Issue Detected with Panopto
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Feb 1, 02:05 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Feb 1, 01:59 EST
Jan 31, 2026

No incidents reported.

Jan 30, 2026
Southport Building 2 Network Problem Detected
Resolved - This incident has been resolved.
Jan 30, 21:46 EST
Identified - Duke Energy is reporting a power outage in this area.
Jan 30, 19:08 EST
Investigating - Our monitoring tools have indicated a possible network issue at Southport Building 2. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jan 30, 19:02 EST
Grouper database outage
Completed - The scheduled maintenance has been completed.
Jan 30, 13:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 12:00 EST
Scheduled - The Grouper application (user interface and programmable interfaces) will be unavailable during this change window. Users will find a service outage message for access attempts, and programmable interfaces will receive service unavailable messages. Users or services dependent on Grouper should plan for their changes to occur prior to or after this change is complete.
Jan 30, 11:05 EST
Carolina CloudApps Maintenance
Completed - The scheduled maintenance has been completed.
Jan 30, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 09:00 EST
Scheduled - Standard platform patching is being performed on the environment.
Jan 30, 08:47 EST
Jan 29, 2026
ITS Hosted spine switch reboots
Completed - The scheduled maintenance has been completed.
Jan 29, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 05:00 EST
Scheduled - We are rebooting spine switches in the ITS part of data center. We expect minimal customer impact.
Dec 17, 13:38 EST
Jan 28, 2026
School of Business Charlotte Network Problem Detected
Postmortem - Read details
Jan 28, 05:26 EST
Resolved - This incident has been resolved.
Jan 28, 00:51 EST
Investigating - Our monitoring tools have indicated a possible network issue at School of Business Charlotte. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jan 28, 00:09 EST
Jan 27, 2026
Possible Issue Detected with Canvas
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Jan 27, 17:33 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Jan 27, 17:30 EST
Single Sign On Maintenance
Completed - The scheduled maintenance has been completed.
Jan 27, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 06:00 EST
Scheduled - Standard patching is being performed on the Single Sign On environment.
Jan 21, 15:24 EST
Campus DNS and DHCP Maintenance
Completed - The scheduled maintenance has been completed.
Jan 27, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 06:00 EST
Scheduled - Software license updates will be performed on campus DNS and DHCP servers which may require service restarts. No customer impact is expected.
Jan 14, 09:10 EST
Jan 26, 2026
Campus Desk Phone Logo Update
Completed - The scheduled maintenance has been completed.
Jan 26, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 17:00 EST
Scheduled - Beginning at 5:00pm on Friday 1/23, all campus desk phones will be rebooted in order to change the background and screensaver to the new UNC logo. During this time, phones across campus will restart one-by-one. Individual phones normally take between 5 and 10 minutes to reboot.

Since this is a very minor change, we do not expect it to have any negative effects on our phones. As always, if any user experiences trouble with their campus phone, they should open an incident via the ITS-Service Desk.
Jan 7, 09:16 EST
Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
Duke Energy Maintenance
Resolved - This inicdent has been resolved.

Maintenance complete.
Jan 23, 12:10 EST
Monitoring - Duke Energy is currently performing infrastructure upgrades close to campus, resulting in the loss of power for multiple buildings on and near Finley Golf Course Road. Estimated time of restoration is currently listed as January 23, 3:00 p.m.
Jan 23, 11:31 EST
Finley Golf Course Rd, 194 Suite 102 Network Problem Detected
Resolved - This incident has been resolved.
Jan 23, 11:55 EST
Identified - Power outage on-site.
Jan 23, 11:21 EST
Investigating - Our monitoring tools have indicated a possible network issue at Finley Golf Course Rd, 194 Suite 102. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jan 23, 11:07 EST
Finley Golf Course Rd, 194 Suite 106 Network Problem Detected
Resolved - This incident has been resolved.
Jan 23, 11:55 EST
Identified - Power outage on-site.
Jan 23, 11:21 EST
Investigating - Our monitoring tools have indicated a possible network issue at Finley Golf Course Rd, 194 Suite 106. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jan 23, 11:07 EST
IAM - Post-Census PeopleSoft to IAM Bulk Load
Completed - The scheduled maintenance has been completed.
Jan 23, 11:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 08:00 EST
Scheduled - Push all student records from Campus Solutions to Directory-Manager after Census activities are complete.  This happens for Fall, Spring, Summer I and Summer II semesters.  We will release 5000 updates per hour.  After this data push, all privacy flags should be cleared for first-time students who have not chosen FERPA privacy. During this data load, updates to LDAP and AD may be slower than usual.
Jan 9, 14:52 EST
Connor Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Jan 23, 07:16 EST
Investigating - Our monitoring tools have indicated a possible network issue at Connor Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jan 23, 05:38 EST
Office 365 Service Degredation
Resolved - This inicdent has been resolved.

The vendor has stated that all issues have been resolved.
Jan 23, 06:00 EST
Identified - Microsoft is experiencing problems with Office 365. We are currently seeing issues impacting mail delivery as a result. Microsoft is actively working to restore service.
Jan 22, 16:54 EST
GitLab maintenance
Completed - The scheduled maintenance has been completed.
Jan 23, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 03:00 EST
Scheduled - Standard patching is being performed on the ITS GitLab environments.
Jan 22, 10:23 EST
Jan 22, 2026
Jan 21, 2026
ConnectCarolina Student Administration outage for Spring 2026 Census from 5pm - midnight
Completed - The scheduled maintenance has been completed.
Jan 21, 23:59 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 17:00 EST
Scheduled - ConnectCarolina Student Administration Outage for Census processing. For more details visit the ConnectCarolina Census Outage page.
Jan 14, 09:08 EST
EPA Building Network Problem Detected
Resolved - This incident has been resolved.
Jan 21, 11:18 EST
Identified - This location is currently undergoing planned network maintenance.
Jan 21, 10:47 EST
Investigating - Our monitoring tools have indicated a possible network issue at EPA Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jan 21, 10:32 EST
EPA Building Network Problem Detected
Resolved - This incident has been resolved.
Jan 21, 10:23 EST
Identified - This location is currently undergoing planned network maintenance.
Jan 21, 10:21 EST
Investigating - Our monitoring tools have indicated a possible network issue at EPA Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jan 21, 10:15 EST
Old West Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Jan 21, 08:51 EST
Identified - Scheduled maintenance
Jan 21, 06:28 EST
Investigating - Our monitoring tools have indicated a possible network issue at Old West Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jan 21, 06:23 EST
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