UNC Chapel Hill - ITS Status

Franklin St, 134 East Network Problem Detected

Investigating - Our monitoring tools have indicated a possible network issue at Franklin St, 134 East. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 15, 2026 - 08:30 EDT

Robertson Scholar Network Problem Detected

Investigating - Our monitoring tools have indicated a possible network issue at Robertson Scholar. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 15, 2026 - 08:30 EDT

Hill Commercial Building Network Problem Detected

Investigating - Our monitoring tools have indicated a possible network issue at Hill Commercial Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 15, 2026 - 08:24 EDT

About This Site

ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click here.

CloudApps Operational

ConnectCarolina Operational

ConnectCarolina Finance Operational

ConnectCarolina HR Operational

ImageNow Operational

Infoporte Operational

ConnectCarolina Portal Operational

ConnectCarolina Student Admin Operational

Tarheel/Ram Reports Operational

Web Travel Operational

Databases Operational

Educational Technologies Operational

Canvas Operational

Panopto Operational

Voicethread Operational

GitLab Operational

ibiblio.org Operational

Identity Access Management Operational

Guest ID Authentication Operational

Duo Two-Step Verification Operational

Password Management Operational

Onyen Creation Operational

Guest ID Creation Operational

LDAP Operational

Single Sign On Operational

Listserv Operational

Network Partial Outage

Campus Location(s) Operational

Remote Sites Operational

Data Center ITS Operational

Data Center Hosted Operational

Campus Building Networks Partial Outage

Wireless Operational

Campus DHCP Operational

Campus DNS Operational

F5 Load Balancing Operational

Network Access Control Operational

Network Time Protocol Operational

Campus VPN Operational

Voice Messaging Operational

ITS Web Proxy Operational

Network RADIUS Operational

Network Server Complex Operational

Internet Connection Operational

Office 365 Operational

Exchange Online Operational

Microsoft Teams Operational

SharePoint Online Operational

Identity Service Operational

Microsoft 365 Apps Operational

Microsoft Bookings Operational

Microsoft Forms Operational

Office for the web Operational

OneDrive for Business Operational

Multi-Factor Authentication (MFA) Operational

Other Office 365 Services Operational

Carolina Print Hub Operational

Research Computing Operational

RC Database Operational

Virtual Computing Lab (VCL) Operational

Security Operational

ITS Firewall Services Operational

School of Medicine Firewall Services Operational

Main Campus Firewall Services Operational

Data Center ITS Firewall Services Operational

Endpoint Detection and Response Operational

Splunk Operational

TeamDynamix Operational

TIM Operational

Virtual Lab Operational

UCS Virtualization Infrastructure Operational

Web Operational

www.unc.edu Operational

alertcarolina.unc.edu Operational

CarolinaGo Operational

Tarheels.live WordPress Operational

Sites WordPress Operational

Web.unc.edu WordPress Operational

School of Medicine WordPress Operational

Windows Services Operational

xMatters Operational

Other Services Operational

Zoom Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Infoblox Maintenance Aug `25`, `2026` `05:00`-`07:00` EDT

The Infoblox Grid will undergo maintenance but not user impact is expected.
Posted on Aug 12, 2026 - 09:16 EDT

Infoblox Maintenance Aug `27`, `2026` `05:00`-`07:00` EDT

The Infoblox Grid will undergo maintenance but not user impact is expected.
Posted on Aug 12, 2026 - 09:17 EDT

ConnectCarolina Student Administration outage for Fall 2026 Census from 5pm - midnight Aug `28`, `2026` `17:00` - Aug `29`, `2026` `23:59` EDT

ConnectCarolina Student Administration Outage for Census processing. For more details visit the ConnectCarolina Census Outage page.
Posted on Aug 05, 2026 - 10:03 EDT

Infoblox Maintenance Sep `1`, `2026` `05:00`-`07:00` EDT

The Infoblox Grid will undergo maintenance but not user impact is expected.
Posted on Aug 12, 2026 - 09:17 EDT

ConnectCarolina patching Sep `2`, `2026` `17:30`-`19:00` EDT

Service maintenance will be performed on ConnectCarolina on September 2nd, 2026 from 5:30pm to 7:00pm. ConnectCarolina will be unavailable during this scheduled maintenance period,

Please see https://ccinfo.unc.edu/psuoutage/ for more information.
Posted on Aug 12, 2026 - 09:18 EDT

Infoblox Maintenance Sep `3`, `2026` `05:00`-`07:00` EDT

The Infoblox Grid will undergo maintenance but not user impact is expected.
Posted on Aug 12, 2026 - 09:18 EDT

Past Incidents

Aug `15`, `2026`

Graham, Frank Porter Student Union Network Problem Detected

Resolved - This incident has been resolved.
Aug 15, 09:17 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Graham, Frank Porter Student Union. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 15, 08:30 EDT

Aug `14`, `2026`

GitLab maintenance

Completed - The scheduled maintenance has been completed.
Aug 14, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 03:00 EDT

Scheduled - Standard patching is being performed on the ITS GitLab environments.
Aug 13, 10:28 EDT

Aug `13`, `2026`

No incidents reported.

Aug `12`, `2026`

Upgrade XIQ-SE (NetSight) server and NAC servers

Completed - The scheduled maintenance has been completed.
Aug 12, 12:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 08:30 EDT

Scheduled - Upgrade XIQ-SE (NetSight) server and NAC servers from currently operation code to newer release as part of a normal upgrade cycle.
Aug 5, 09:10 EDT

Aug `11`, `2026`

Airport Office Network Problem Detected

Resolved - This incident has been resolved.
Aug 11, 12:54 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Airport Office. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 11, 12:53 EDT

Splunk Maintenance

Completed - The scheduled maintenance has been completed.
Aug 11, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 05:00 EDT

Scheduled - Standard patching is being performed on the Splunk platform.
Aug 4, 13:48 EDT

Infoporte Maintenance

Completed - The scheduled maintenance has been completed.
Aug 11, 07:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 07:00 EDT

Scheduled - Standard maintenance is being performed on Infoporte
Aug 6, 10:07 EDT

Res Hall Switch Firmware Upgrade

Completed - The scheduled maintenance has been completed.
Aug 11, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 05:30 EDT

Scheduled - Users in the following buildings will experience a brief outage during switch reboots for a firmware upgrade.

Hinton James Dorm
Kenan Res Hall
Eringhaus Res Hall
McClinton Res Hall
Cobb RH
Aug 5, 16:32 EDT

Aug `10`, `2026`

IAM - Routine change to Account and/or Account Admin UIs

Completed - The scheduled maintenance has been completed.
Aug 10, 17:15 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 17:00 EDT

Scheduled - Release a new version of the Account and/or Account Admin UIs with minimum impact to end-users. The new version fixed the UI bug that Date picker does not trigger vitual keyboard on mobile device
Aug 7, 10:51 EDT

Splunk App Maintenance

Completed - The scheduled maintenance has been completed.
Aug 10, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 07:00 EDT

Scheduled - Standard patching is being performed on Splunk Apps.
Aug 7, 10:00 EDT

Aug `9`, `2026`

Airport Office Network Problem Detected

Resolved - This incident has been resolved.
Aug 9, 05:53 EDT

Hazardous Materials Facility Network Problem Detected

Resolved - This incident has been resolved.
Aug 9, 05:53 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Hazardous Materials Facility. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 9, 02:53 EDT

Surplus Property Warehouse Network Problem Detected

Resolved - This incident has been resolved.
Aug 9, 05:52 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Surplus Property Warehouse. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 9, 02:53 EDT

Art Studio Building Network Problem Detected

Resolved - This incident has been resolved.
Aug 9, 05:52 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Art Studio Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 9, 03:50 EDT

Electrical Distribution Services Operations Ctr Network Problem Detected

Resolved - This incident has been resolved.
Aug 9, 05:52 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Electrical Distribution Services Operations Ctr. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 9, 03:50 EDT

Administrative Office Building Network Problem Detected

Resolved - This incident has been resolved.
Aug 9, 05:52 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Administrative Office Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 9, 02:53 EDT

Aug `8`, `2026`

No incidents reported.

Aug `7`, `2026`

IMS Coastal Processes Environmental Health Lab Network Problem Detected

Resolved - This incident has been resolved.
Aug 7, 02:57 EDT

Investigating - Our monitoring tools have indicated a possible network issue at IMS Coastal Processes Environmental Health Lab. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 7, 00:31 EDT

Storm Related Wireless Outages

Resolved - This inicdent has been resolved.

2 devices remain down that will require daytime access.

Aug 7, 00:30 EDT

Investigating - We are investigating dropped wireless access points caused by the evening thunderstorm. Impacted buildings:

- Baity Hill 1101, 1351, 1401, 1501, 1600, 1900, 2000
- MacNider Hall
- 205 Wilson St.
- Evergreen House
- Kenan Stadium
- Henry McClain Owl
- Caldwell Hall
- McColl
Aug 6, 19:58 EDT

Aug `6`, `2026`

American Tobacco - Washington Building Network Problem Detected

Resolved - This incident has been resolved.
Aug 6, 19:42 EDT

Investigating - Our monitoring tools have indicated a possible network issue at American Tobacco - Washington Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 6, 19:41 EDT

Reboot a blade on a Datacenter router

Completed - The scheduled maintenance has been completed.
Aug 6, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 06:30 EDT

Scheduled - The change is to troubleshoot an interface problem on a linecard blade. Due to redundant connections in the environment, we don't expect production traffic impact during the window.
Aug 5, 09:09 EDT

Infoblox Maintenance

Completed - The scheduled maintenance has been completed.
Aug 6, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 05:00 EDT

Scheduled - The Infoblox will have maintenance to failover the grid master to new hardware which requires a restart of all Infoblox DNS and DHCP servers. The restarts will be staggered in time to minimize impact to services but there may be some noticable affects until all devices have returned to normal operation.
Jul 29, 13:57 EDT

Market St, 100 - Southern Village Network Problem Detected

Resolved - This incident has been resolved.
Aug 6, 03:12 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Market St, 100 - Southern Village. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 6, 03:08 EDT

Bingham Facility Building Number 3 Network Problem Detected

Resolved - This incident has been resolved.
Aug 6, 03:12 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Bingham Facility Building Number 3. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 6, 03:08 EDT

Carolina Living and Learning Residence Network Problem Detected

Resolved - This incident has been resolved.
Aug 6, 03:12 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Carolina Living and Learning Residence. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 6, 03:08 EDT

Aug `5`, `2026`

Opsview Server Maintenance

Completed - The scheduled maintenance has been completed.
Aug 5, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 14:00 EDT

Scheduled - The opsview servers are undergoing a series of reboots to apply software updates.
Aug 5, 09:08 EDT

Move to NAC assigned vlans for legacy (exos/eos) switches in Resnet

Completed - The scheduled maintenance has been completed.
Aug 5, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 05:00 EDT

Scheduled - We enabling dynamic vlan assignments in Resnet legacy switches to match our fabric deployment. It should cause a minor disruption in traffic to affected ports but should not cause a building wide outages.
Jul 22, 09:27 EDT

Possible Issue Detected with alertcarolina.unc.edu

Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Aug 5, 00:04 EDT

Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Aug 5, 00:02 EDT

Aug `4`, `2026`

President's Residence Network Problem Detected

Resolved - This incident has been resolved.
Aug 4, 12:33 EDT

Investigating - Our monitoring tools have indicated a possible network issue at President's Residence. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 4, 12:30 EDT

President's Residence Network Problem Detected

Resolved - This incident has been resolved.
Aug 4, 12:20 EDT

President's Residence Network Problem Detected

Resolved - This incident has been resolved.
Aug 4, 12:09 EDT

President's Residence Network Problem Detected

Resolved - This incident has been resolved.
Aug 4, 11:17 EDT

President's Residence Network Problem Detected

Resolved - This incident has been resolved.
Aug 4, 11:07 EDT

President's Residence Network Problem Detected

Resolved - This incident has been resolved.
Aug 4, 10:46 EDT

Health Sciences Library Network Problem Detected

Resolved - This incident has been resolved.
Aug 4, 09:00 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Health Sciences Library. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 4, 08:34 EDT

Carrington Hall Network Problem Detected

Resolved - This incident has been resolved.
Aug 4, 08:54 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Carrington Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 4, 08:34 EDT

Rosenau Hall Network Problem Detected

Resolved - This incident has been resolved.
Aug 4, 08:54 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Rosenau Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 4, 08:34 EDT

Kerr, Banks Dayton Hall Network Problem Detected

Resolved - This incident has been resolved.
Aug 4, 08:54 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Kerr, Banks Dayton Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 4, 08:34 EDT

Hooker, Michael Research Center Network Problem Detected