All Systems Operational

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ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click here.

CloudApps Operational
ConnectCarolina Operational
ConnectCarolina Finance Operational
ConnectCarolina HR Operational
ImageNow Operational
Infoporte Operational
ConnectCarolina Portal Operational
ConnectCarolina Student Admin Operational
Tarheel/Ram Reports Operational
Web Travel Operational
Databases Operational
Educational Technologies Operational
Canvas Operational
Panopto Operational
Voicethread Operational
Sakai Operational
GitLab Operational
ibiblio.org Operational
Identity Access Management Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Single Sign On Operational
Listserv Operational
Network Operational
Campus Location(s) Operational
Remote Sites Operational
Data Center ITS Operational
Data Center Hosted Operational
Campus Building Networks Operational
Wireless Operational
Campus DHCP Operational
Campus DNS Operational
F5 Load Balancing Operational
Network Access Control Operational
Network Time Protocol Operational
Campus VPN Operational
Voice Messaging Operational
ITS Web Proxy Operational
Network RADIUS Operational
Network Server Complex Operational
Internet Connection Operational
Office 365 Operational
Exchange Online Operational
Microsoft Teams Operational
SharePoint Online Operational
Identity Service Operational
Microsoft 365 Apps Operational
Microsoft Bookings Operational
Microsoft Forms Operational
Office for the web Operational
OneDrive for Business Operational
Multi-Factor Authentication (MFA) Operational
Other Office 365 Services Operational
Carolina Print Hub Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Security Operational
ITS Firewall Services Operational
School of Medicine Firewall Services Operational
Main Campus Firewall Services Operational
Data Center ITS Firewall Services Operational
Endpoint Detection and Response Operational
Splunk Operational
TeamDynamix Operational
TIM Operational
Virtual Lab Operational
UCS Virtualization Infrastructure Operational
Web Operational
www.unc.edu Operational
alertcarolina.unc.edu Operational
CarolinaGo Operational
Tarheels.live WordPress Operational
Sites WordPress Operational
Web.unc.edu WordPress Operational
School of Medicine WordPress Operational
Windows Services Operational
xMatters Operational
Other Services Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Splunk Maintenance Feb 24, 2026 06:00-08:00 EST

Standard patching is being performed on the Splunk platform.
Posted on Feb 19, 2026 - 09:00 EST

VPN Client Version Upgrade Mar 2, 2026 06:45-07:00 EST

We are upgrading the minimum supported version of the remote access VPN client software. This will, in turn, raise the minimum supported versions of each operating system (OS) as follows:

- Linux: Red Hat 8.x+, Ubuntu 20.04 LTS, SUSE (limited)
- macOS: 11.x+ "Big Sur"
- MS Windows: 10+ (x86, x64, ARM64)

If you are on an older operating system than those listed above and have issues, please upgrade your OS.
This is not expected to be a breaking change for most users, with the previous exception.
Posted on Feb 11, 2026 - 09:10 EST

Vendor Maintenance on Winston Salem Network Node Mar 5, 2026 00:01-06:01 EST

MCNC will be doing maintenance on the Winston Salem network node from 12:01 AM until 6:00 AM on 03/05/2026. During this time, traffic will flow over the redundant path. No impact to campus traffic.
Posted on Feb 20, 2026 - 16:16 EST

Tableau Maintenance Mar 5, 2026 06:00-08:00 EST

Standard patching for the Tableau platform.
Posted on Feb 19, 2026 - 10:37 EST

Duo Mobile Versions Mar 30, 2026 00:00 - Mar 31, 2026 23:00 EDT

Older versions of the Duo mobile app will not support push notifications.
Posted on Jan 28, 2026 - 09:15 EST
Feb 21, 2026
ConnectCarolina Student Administration Outage on February 21 from 6am-5pm
Completed - The scheduled maintenance has been completed.
Feb 21, 13:19 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 06:00 EST
Scheduled - ConnectCarolina Student Administration Outage.
For more details, visit https://ccinfo.unc.edu/student-admin-outage/
Feb 18, 09:33 EST
Feb 20, 2026
Hardin, Paul Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Feb 20, 09:06 EST
Investigating - Our monitoring tools have indicated a possible network issue at Hardin, Paul Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 20, 07:01 EST
Wireless infrastructure upgrade
Completed - The scheduled maintenance has been completed.
Feb 20, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 05:00 EST
Scheduled - Wireless services will experience intermittent outages during the change window.
Feb 16, 09:53 EST
Hardin Dorm switch upgrade
Completed - The scheduled maintenance has been completed.
Feb 20, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 20, 05:01 EST
Scheduled - Friday Feb. 20th 5-7am Hardin Dorm will be undergoing a switch upgrade and during these hours the network in the building will be down. After 7am the network should be operating normally.
Feb 16, 08:59 EST
Feb 19, 2026
Carolina CloudApps Maintenance
Completed - The scheduled maintenance has been completed.
Feb 19, 11:40 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 10:41 EST
Scheduled - Standard platform patching is being performed on the environment.
Feb 19, 10:40 EST
Morrison Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Feb 19, 09:03 EST
Investigating - Our monitoring tools have indicated a possible network issue at Morrison Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 19, 07:08 EST
Sakai maintenance
Completed - The scheduled maintenance has been completed.
Feb 19, 09:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 07:00 EST
Scheduled - Standard patching is being performed on the Sakai environment.
Feb 11, 07:45 EST
Single Sign On Maintenance
Completed - The scheduled maintenance has been completed.
Feb 19, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 06:00 EST
Scheduled - Standard patching is being performed on the Single Sign On environment.
Feb 11, 07:47 EST
Morrison Dorm switch upgrade
Completed - The scheduled maintenance has been completed.
Feb 19, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 05:00 EST
Scheduled - Thursday Feb. 19th 5-7am Morrison Dorm will be undergoing a switch upgrade and during these hours the network in the building will be down. After 7am the network should be operating normally.
Feb 16, 08:56 EST
Feb 18, 2026
Intermittent Connectivity Issues at Remote Sites
Resolved - This inicdent has been resolved.

Engineers have resolved the issue
Feb 18, 16:34 EST
Investigating - ITS is noticing intermittent connectivity issues to several remote sites, which may impact internet access to customers at these locations. Engineers are aware and are currently investigating the issue with service providers.
Feb 18, 16:24 EST
ITS Middleware Jenkins Maintenance
Completed - The scheduled maintenance has been completed.
Feb 18, 15:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 15:00 EST
Scheduled - Jenkins maintenance to be done during the maintenance window as communicated via targeted communication.
Feb 11, 13:38 EST
Koury Dorm switch upgrade
Completed - The scheduled maintenance has been completed.
Feb 18, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 05:00 EST
Scheduled - Wed. Feb. 18th 5-7am Koury Dorm will be undergoing a switch upgrade and during these hours the network in the building will be down. After 7am the network should be operating normally.
Feb 16, 08:42 EST
Feb 17, 2026
Carolina Living and Learning Residence Network Problem Detected
Resolved - This incident has been resolved.
Feb 17, 12:31 EST
Identified - Planned network maintenance is currently in progress at this location.
Feb 17, 11:40 EST
Investigating - Our monitoring tools have indicated a possible network issue at Carolina Living and Learning Residence. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 17, 11:35 EST
Horton, George Moses Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Feb 17, 07:05 EST
Investigating - Our monitoring tools have indicated a possible network issue at Horton, George Moses Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 17, 06:42 EST
Horton Dorm switch upgrade
Completed - The scheduled maintenance has been completed.
Feb 17, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 05:00 EST
Scheduled - Tuesday Feb. 17th 5-7am Horton Dorm will be undergoing a switch upgrade and during these hours the network in the building will be down. After 7am the network should be operating normally.
Feb 16, 08:40 EST
Feb 16, 2026
Teacch - Greensboro II Network Problem Detected
Resolved - This incident has been resolved.
Feb 16, 07:18 EST
Investigating - Our monitoring tools have indicated a possible network issue at Teacch - Greensboro II. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 16, 06:34 EST
Teacch - Greensboro II Network Problem Detected
Resolved - This incident has been resolved.
Feb 16, 02:15 EST
Investigating - Our monitoring tools have indicated a possible network issue at Teacch - Greensboro II. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 15, 23:05 EST
Feb 15, 2026
Feb 14, 2026
School of Business Charlotte Network Problem Detected
Resolved - This incident has been resolved.
Feb 14, 14:21 EST
Investigating - Our monitoring tools have indicated a possible network issue at School of Business Charlotte. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 14, 07:46 EST
Feb 13, 2026
Carrier Issues Affecting VoIP Phones
Resolved - This inicdent has been resolved.

Carrier now stable.
Feb 13, 16:25 EST
Identified - ITS-Telecommunications is currently investigating carrier network related issues which appear to be causing calling issues on campus VoIP phones. At this time, “No Service” may display on the phone, or the inability to make/receive calls. Updates will be provided as they become available.
Feb 13, 15:04 EST
Cameron Substation Switchgear Bldg Network Problem Detected
Resolved - This incident has been resolved.
Feb 13, 13:33 EST
Investigating - Our monitoring tools have indicated a possible network issue at Cameron Substation Switchgear Bldg. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 13, 09:21 EST
Cogeneration Administration Gore Building Network Problem Detected
Resolved - This incident has been resolved.
Feb 13, 13:32 EST
Investigating - Our monitoring tools have indicated a possible network issue at Cogeneration Administration Gore Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 13, 09:24 EST
BuyCarolina - Software distribution database outage
Completed - The scheduled maintenance has been completed.
Feb 13, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 06:15 EST
Scheduled - The Software Distribution application, which includes purchase punchout from BuyCarolina, will be unavailable February 13th, from 6:30am-7:30am. The Software Distribution punchout in BuyCarolina and program interfaces will receive errors during this time. Please plan accordingly.
Feb 12, 16:42 EST
GitLab maintenance
Completed - The scheduled maintenance has been completed.
Feb 13, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 03:00 EST
Scheduled - Standard patching is being performed on the ITS GitLab environments.
Feb 12, 10:49 EST
Feb 12, 2026
Possible Issue Detected with Wireless
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Feb 12, 11:58 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Feb 12, 11:55 EST
Information Technology Services Building Manning Network Problem Detected
Resolved - This incident has been resolved.
Feb 12, 07:09 EST
Investigating - Our monitoring tools have indicated a possible network issue at Information Technology Services Building Manning. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 12, 06:58 EST
Cogen Switching upgrade
Completed - The scheduled maintenance has been completed.
Feb 12, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 05:00 EST
Scheduled - Tuesday Feb. 10th - Thursday Feb. 12th each day from 5am - 7am the Networking team will be working in Cogen building upgrading the network switches. During the hours of 5-7am each day the network connectivity in Cogen may be intermittent. Work will be completed 7am Thursday Feb 12th.
Feb 9, 09:20 EST
ITS Hosted spine switch reboots
Completed - The scheduled maintenance has been completed.
Feb 12, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 05:00 EST
Scheduled - We are rebooting spine switches in the ITS part of data center. We expect minimal customer impact.
Feb 4, 09:15 EST
Cameron Substation Switchgear Bldg Network Problem Detected
Resolved - This incident has been resolved.
Feb 12, 06:46 EST
Investigating - Our monitoring tools have indicated a possible network issue at Cameron Substation Switchgear Bldg. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 12, 06:42 EST
Information Technology Services Building Manning Network Problem Detected
Resolved - This incident has been resolved.
Feb 12, 06:33 EST
Investigating - Our monitoring tools have indicated a possible network issue at Information Technology Services Building Manning. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 12, 06:24 EST
Feb 11, 2026
Carolina CloudApps Maintenance
Completed - The scheduled maintenance has been completed.
Feb 11, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 00:00 EST
Scheduled - Standard platform patching is being performed on the environment.
Feb 10, 10:52 EST
Feb 10, 2026
Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

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