School of Business Charlotte Network Problem Detected
Investigating - Our monitoring tools have indicated a possible network issue at School of Business Charlotte. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 14, 2026 - 07:46 EST

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ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click here.

CloudApps Operational
ConnectCarolina Operational
ConnectCarolina Finance Operational
ConnectCarolina HR Operational
ImageNow Operational
Infoporte Operational
ConnectCarolina Portal Operational
ConnectCarolina Student Admin Operational
Tarheel/Ram Reports Operational
Web Travel Operational
Databases Operational
Educational Technologies Operational
Canvas Operational
Panopto Operational
Voicethread Operational
Sakai Operational
GitLab Operational
ibiblio.org Operational
Identity Access Management Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Single Sign On Operational
Listserv Operational
Network Partial Outage
Campus Location(s) Operational
Remote Sites Operational
Data Center ITS Operational
Data Center Hosted Operational
Campus Building Networks Partial Outage
Wireless Operational
Campus DHCP Operational
Campus DNS Operational
F5 Load Balancing Operational
Network Access Control Operational
Network Time Protocol Operational
Campus VPN Operational
Voice Messaging Operational
ITS Web Proxy Operational
Network RADIUS Operational
Network Server Complex Operational
Internet Connection Operational
Office 365 Operational
Exchange Online Operational
Microsoft Teams Operational
SharePoint Online Operational
Identity Service Operational
Microsoft 365 Apps Operational
Microsoft Bookings Operational
Microsoft Forms Operational
Office for the web Operational
OneDrive for Business Operational
Multi-Factor Authentication (MFA) Operational
Other Office 365 Services Operational
Carolina Print Hub Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Security Operational
ITS Firewall Services Operational
School of Medicine Firewall Services Operational
Main Campus Firewall Services Operational
Data Center ITS Firewall Services Operational
Endpoint Detection and Response Operational
Splunk Operational
TeamDynamix Operational
TIM Operational
Virtual Lab Operational
UCS Virtualization Infrastructure Operational
Web Operational
www.unc.edu Operational
alertcarolina.unc.edu Operational
CarolinaGo Operational
Tarheels.live WordPress Operational
Sites WordPress Operational
Web.unc.edu WordPress Operational
School of Medicine WordPress Operational
Windows Services Operational
xMatters Operational
Other Services Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ITS Middleware Jenkins Maintenance Feb 18, 2026 15:00-15:30 EST

Jenkins maintenance to be done during the maintenance window as communicated via targeted communication.
Posted on Feb 11, 2026 - 13:38 EST

Single Sign On Maintenance Feb 19, 2026 06:00-08:00 EST

Standard patching is being performed on the Single Sign On environment.
Posted on Feb 11, 2026 - 07:47 EST

Sakai maintenance Feb 19, 2026 07:00-09:00 EST

Standard patching is being performed on the Sakai environment.
Posted on Feb 11, 2026 - 07:45 EST

VPN Client Version Upgrade Mar 2, 2026 06:45-07:00 EST

We are upgrading the minimum supported version of the remote access VPN client software. This will, in turn, raise the minimum supported versions of each operating system (OS) as follows:

- Linux: Red Hat 8.x+, Ubuntu 20.04 LTS, SUSE (limited)
- macOS: 11.x+ "Big Sur"
- MS Windows: 10+ (x86, x64, ARM64)

If you are on an older operating system than those listed above and have issues, please upgrade your OS.
This is not expected to be a breaking change for most users, with the previous exception.
Posted on Feb 11, 2026 - 09:10 EST

Duo Mobile Versions Mar 30, 2026 00:00 - Mar 31, 2026 23:00 EDT

Older versions of the Duo mobile app will not support push notifications.
Posted on Jan 28, 2026 - 09:15 EST
Feb 14, 2026

Unresolved incident: School of Business Charlotte Network Problem Detected.

Feb 13, 2026
Carrier Issues Affecting VoIP Phones
Resolved - This inicdent has been resolved.

Carrier now stable.
Feb 13, 16:25 EST
Identified - ITS-Telecommunications is currently investigating carrier network related issues which appear to be causing calling issues on campus VoIP phones. At this time, “No Service” may display on the phone, or the inability to make/receive calls. Updates will be provided as they become available.
Feb 13, 15:04 EST
Cameron Substation Switchgear Bldg Network Problem Detected
Resolved - This incident has been resolved.
Feb 13, 13:33 EST
Investigating - Our monitoring tools have indicated a possible network issue at Cameron Substation Switchgear Bldg. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 13, 09:21 EST
Cogeneration Administration Gore Building Network Problem Detected
Resolved - This incident has been resolved.
Feb 13, 13:32 EST
Investigating - Our monitoring tools have indicated a possible network issue at Cogeneration Administration Gore Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 13, 09:24 EST
BuyCarolina - Software distribution database outage
Completed - The scheduled maintenance has been completed.
Feb 13, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 06:15 EST
Scheduled - The Software Distribution application, which includes purchase punchout from BuyCarolina, will be unavailable February 13th, from 6:30am-7:30am. The Software Distribution punchout in BuyCarolina and program interfaces will receive errors during this time. Please plan accordingly.
Feb 12, 16:42 EST
GitLab maintenance
Completed - The scheduled maintenance has been completed.
Feb 13, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 03:00 EST
Scheduled - Standard patching is being performed on the ITS GitLab environments.
Feb 12, 10:49 EST
Feb 12, 2026
Possible Issue Detected with Wireless
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Feb 12, 11:58 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Feb 12, 11:55 EST
Information Technology Services Building Manning Network Problem Detected
Resolved - This incident has been resolved.
Feb 12, 07:09 EST
Investigating - Our monitoring tools have indicated a possible network issue at Information Technology Services Building Manning. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 12, 06:58 EST
Cogen Switching upgrade
Completed - The scheduled maintenance has been completed.
Feb 12, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 05:00 EST
Scheduled - Tuesday Feb. 10th - Thursday Feb. 12th each day from 5am - 7am the Networking team will be working in Cogen building upgrading the network switches. During the hours of 5-7am each day the network connectivity in Cogen may be intermittent. Work will be completed 7am Thursday Feb 12th.
Feb 9, 09:20 EST
ITS Hosted spine switch reboots
Completed - The scheduled maintenance has been completed.
Feb 12, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 05:00 EST
Scheduled - We are rebooting spine switches in the ITS part of data center. We expect minimal customer impact.
Feb 4, 09:15 EST
Cameron Substation Switchgear Bldg Network Problem Detected
Resolved - This incident has been resolved.
Feb 12, 06:46 EST
Investigating - Our monitoring tools have indicated a possible network issue at Cameron Substation Switchgear Bldg. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 12, 06:42 EST
Information Technology Services Building Manning Network Problem Detected
Resolved - This incident has been resolved.
Feb 12, 06:33 EST
Investigating - Our monitoring tools have indicated a possible network issue at Information Technology Services Building Manning. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 12, 06:24 EST
Feb 11, 2026
Carolina CloudApps Maintenance
Completed - The scheduled maintenance has been completed.
Feb 11, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 00:00 EST
Scheduled - Standard platform patching is being performed on the environment.
Feb 10, 10:52 EST
Feb 10, 2026
Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026

No incidents reported.

Feb 6, 2026
Account App database outage
Completed - The scheduled maintenance has been completed.
Feb 6, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 06:15 EST
Scheduled - The Account/AccountAdmin applications (user interface and programmable interfaces) will be unavailable during this change window. Users will find a service outage message for access attempts, and programmable interfaces will receive service unavailable messages. Users or services dependent on Account/AccountAdmin applications should plan for their changes to occur prior to or after this change is complete.
Feb 2, 11:31 EST
Winston Dorm Switching Upgrade
Completed - The scheduled maintenance has been completed.
Feb 6, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 05:00 EST
Scheduled - Friday Feb. 6th 5-7am Winston Dorm will be undergoing a Network switching upgrade, during this time the network in the building will be down and back to normal operation after 7am.
Feb 5, 11:25 EST
Feb 5, 2026
Monthly screensaver for SOM
Completed - The scheduled maintenance has been completed.
Feb 5, 17:26 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 15:26 EST
Scheduled - Monthly screensaver for SOM
Feb 2, 14:36 EST
Winston Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Feb 5, 15:11 EST
Investigating - Our monitoring tools have indicated a possible network issue at Winston Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 5, 15:06 EST
Teague Residence Hall Network Maintenance
Resolved - This inicdent has been resolved.

Network maintenance complete.
Feb 5, 08:39 EST
Identified - Network technicians are currently performing planned network maintenance at Teague Residence Hall. The impact to connectivity at this location has extended past the intended maintenance period, technical teams are working to restore connectivity to this building as soon as possible.
Feb 5, 07:11 EST
Teague Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Feb 5, 08:39 EST
Investigating - Our monitoring tools have indicated a possible network issue at Teague Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 5, 07:38 EST
Update Campus DNS and DHCP Services
Completed - The scheduled maintenance has been completed.
Feb 5, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 05:00 EST
Scheduled - Service maintenance will be performed on Infoblox appliances providing DNS and DHCP services to campus.
Feb 4, 13:43 EST
Feb 4, 2026
Upgrade XIQ-SE (NetSight) server and NAC servers
Completed - The scheduled maintenance has been completed.
Feb 4, 15:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 08:30 EST
Scheduled - Upgrade XIQ-SE (NetSight) server and NAC servers from currently operation code to newer release as part of a normal upgrade cycle.
Jan 28, 09:12 EST
Parker Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Feb 4, 10:15 EST
Identified - Site currently in maintenance.
Feb 4, 06:16 EST
Investigating - Our monitoring tools have indicated a possible network issue at Parker Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 4, 06:14 EST
Feb 3, 2026
Joyner Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Feb 3, 08:06 EST
Identified - Maintenance
Feb 3, 06:01 EST
Investigating - Our monitoring tools have indicated a possible network issue at Joyner Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 3, 05:56 EST
Feb 2, 2026
Possible Issue Detected with ConnectCarolina Finance
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Feb 2, 15:18 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Feb 2, 15:15 EST
Possible Issue Detected with DUO Two-Step Verification
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Feb 2, 11:23 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Feb 2, 11:19 EST
Feb 1, 2026
Possible Issue Detected with Canvas
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Feb 1, 23:30 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Feb 1, 23:24 EST
Possible Issue Detected with Panopto
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Feb 1, 02:05 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Feb 1, 01:59 EST
Jan 31, 2026

No incidents reported.

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