UNC Chapel Hill - ITS Status

All Systems Operational

About This Site

ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click hereTo list only impacted services, click here.

CloudApps Operational

ConnectCarolina Operational

ConnectCarolina Finance Operational

ConnectCarolina HR Operational

ImageNow Operational

Infoporte Operational

ConnectCarolina Portal Operational

ConnectCarolina Student Admin Operational

Tarheel/Ram Reports Operational

Web Travel Operational

Databases Operational

Educational Technologies Operational

Canvas Operational

Panopto Operational

Voicethread Operational

GitLab Operational

ibiblio.org Operational

Identity Access Management Operational

Guest ID Authentication Operational

Duo Two-Step Verification Operational

Password Management Operational

Onyen Creation Operational

Guest ID Creation Operational

LDAP Operational

Single Sign On Operational

Listserv Operational

Network Operational

Campus Location(s) Operational

Remote Sites Operational

Data Center ITS Operational

Data Center Hosted Operational

Campus Building Networks Operational

Wireless Operational

Campus DHCP Operational

Campus DNS Operational

F5 Load Balancing Operational

Network Access Control Operational

Network Time Protocol Operational

Campus VPN Operational

Voice Messaging Operational

ITS Web Proxy Operational

Network RADIUS Operational

Network Server Complex Operational

Internet Connection Operational

Office 365 Operational

Exchange Online Operational

Microsoft Teams Operational

SharePoint Online Operational

Identity Service Operational

Microsoft 365 Apps Operational

Microsoft Bookings Operational

Microsoft Forms Operational

Office for the web Operational

OneDrive for Business Operational

Multi-Factor Authentication (MFA) Operational

Other Office 365 Services Operational

Carolina Print Hub Operational

Research Computing Operational

RC Database Operational

Virtual Computing Lab (VCL) Operational

Security Operational

ITS Firewall Services Operational

School of Medicine Firewall Services Operational

Main Campus Firewall Services Operational

Data Center ITS Firewall Services Operational

Endpoint Detection and Response Operational

Splunk Operational

TeamDynamix Operational

TIM Operational

Virtual Lab Operational

UCS Virtualization Infrastructure Operational

Web Operational

www.unc.edu Operational

alertcarolina.unc.edu Operational

CarolinaGo Operational

Tarheels.live WordPress Operational

Sites WordPress Operational

Web.unc.edu WordPress Operational

School of Medicine WordPress Operational

Windows Services Operational

xMatters Operational

Other Services Operational

Zoom Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

SAS Maintenance Nov `5`, `2026` `12:00`-`14:00` EST

Standard maintenance is being performed on the ITS SAS environment.
Posted on Nov 04, 2026 - 12:56 EST

Howell Hall network outage Nov `6`, `2026` `05:00`-`07:00` EST

Please be advised that Howell Hall will undergo a scheduled network upgrade on Friday. November 6th , between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM.
Posted on Oct 09, 2026 - 10:16 EDT

Scheduled IMPROV Maintenance Nov `6`, `2026` `17:00`-`17:30` EST

The SSL certificate for the IMPROV service will be updated during this time.
Posted on Nov 03, 2026 - 22:26 EST

Scheduled Directory Syncer Maintenance Nov `9`, `2026` `17:00`-`17:30` EST

The SSL certificate for the Directory Syncer service will be updated during this time.
Posted on Nov 03, 2026 - 22:30 EST

Alumni Hall network outage Nov `10`, `2026` `05:00`-`07:00` EST

Please be advised that Alumni Hall will undergo a scheduled network upgrade on Tuesday November 10th , between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM.
Posted on Oct 12, 2026 - 11:56 EDT

New East network outage Nov `11`, `2026` `05:00`-`07:00` EST

Please be advised that New East will undergo a scheduled network upgrade on Wed. November 11th , between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM.
Posted on Oct 09, 2026 - 09:58 EDT

Scheduled Directory Manager Maintenance Nov `11`, `2026` `17:00`-`17:30` EST

The SSL certificate for the Directory Manager service will be updated during this time.
Posted on Nov 03, 2026 - 22:31 EST

Hyde Hall network outage Nov `12`, `2026` `05:00`-`07:00` EST

Update - We will be undergoing scheduled maintenance during this time.
Oct 09, 2026 - 09:24 EDT

Update - We will be undergoing scheduled maintenance during this time.
Oct 09, 2026 - 09:23 EDT

Scheduled - Please be advised that Hyde Hall will undergo a scheduled network upgrade on Friday November 12th , between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM.
Oct 08, 2026 - 16:23 EDT

Murphey Hall network Outage Nov `13`, `2026` `05:00`-`07:00` EST

Please be advised that Murphey Hall will undergo a scheduled network upgrade on Friday November 13th , between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM.
Posted on Oct 12, 2026 - 11:55 EDT

Connect Carolina outage for Maintenance Nov `14`, `2026` `06:00`-`14:00` EST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 04, 2026 - 12:42 EST

Henry Owl network outage Nov `17`, `2026` `05:00`-`07:00` EST

Please be advised that Henry Owl Hall will undergo a scheduled network upgrade on Tuesday November 17th , between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM.
Posted on Oct 13, 2026 - 14:02 EDT

Graham Memorial Hall network outage Nov `17`, `2026` `17:00`-`19:00` EST

Please be advised that graham Memorial Hall will undergo a scheduled network upgrade on Tuesday. November 17th , between 5:00 PM and 7:00 PM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 PM.
Posted on Oct 12, 2026 - 10:32 EDT

Caldwell Hall network outage Nov `18`, `2026` `05:00`-`07:00` EST

Please be advised that Caldwell Hall will undergo a scheduled network upgrade on Wed. November 18th , between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM.
Posted on Oct 13, 2026 - 13:55 EDT

Lenoir Hall network outage Nov `19`, `2026` `05:00`-`07:00` EST

Please be advised that Lenoir Hall will undergo a scheduled network upgrade on Thursday November 19th , between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM.
Posted on Oct 13, 2026 - 14:03 EDT

Wilson Library network outage Nov `19`, `2026` `17:00`-`19:00` EST

Please be advised that Wilson Library will undergo a scheduled network upgrade on Thursday November 19th, between 5:00 PM and 7:00 PM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 PM.
Posted on Oct 16, 2026 - 12:46 EDT

ITS Data Center Switch Reboots Nov `24`, `2026` `05:00`-`07:00` EST

We are rebooting spine switches in the ITS data centers. We expect minimal customer impact.
Posted on Oct 21, 2026 - 09:26 EDT

Update Certificate on ldap.ad.unc.edu - NEW CHAIN Mar `29`, `2027` `09:00`-`10:00` EDT

The certificate on ldap.ad.unc.edu will expire on 4/3/2027 and must be replaced with an InCommon cert using a new certificate chain. This will require applications and non-Windows systems that manage their own certificate trust settings to add trust for the new certificate chain.
Posted on Sep 30, 2026 - 09:45 EDT

Past Incidents

Nov `5`, `2026`

Tableau Maintenance

Completed - The scheduled maintenance has been completed.
Nov 5, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 06:00 EST

Scheduled - Standard patching for the Tableau platform.
Oct 9, 09:57 EDT

Greenlaw network outage

Completed - The scheduled maintenance has been completed.
Nov 5, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 05:00 EST

Scheduled - Please be advised that Greenlaw Hall will undergo a scheduled network upgrade on Wed. November 5th , between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM.
Oct 1, 16:30 EDT

Frank Porter Graham Child Development Institute Network Problem Detected

Resolved - This incident has been resolved.
Nov 5, 00:02 EST

Investigating - Our monitoring tools have indicated a possible network issue at Frank Porter Graham Child Development Institute. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 4, 23:37 EST

Nov `4`, `2026`

Frank Porter Graham Child Development Institute Network Problem Detected

Resolved - This incident has been resolved.
Nov 4, 19:54 EST

Identified - Escalations have been made concerning this issue.
Nov 4, 18:45 EST

Finley Golf Course Rd, 194 Suite 106 Network Problem Detected

Resolved - This incident has been resolved.
Nov 4, 19:35 EST

Identified - Escalations have been made concerning this issue.
Nov 4, 18:44 EST

Investigating - Our monitoring tools have indicated a possible network issue at Finley Golf Course Rd, 194 Suite 106. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 4, 18:24 EST

Bingham Facility Building Number 3 Network Problem Detected

Resolved - This incident has been resolved.
Nov 4, 19:32 EST

Identified - Escalations have been made concerning this issue.
Nov 4, 18:46 EST

Investigating - Our monitoring tools have indicated a possible network issue at Bingham Facility Building Number 3. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 4, 18:24 EST

Southport Building 2 Network Problem Detected

Resolved - This incident has been resolved.
Nov 4, 19:29 EST

Identified - Escalations have been made concerning this issue.
Nov 4, 18:44 EST

Investigating - Our monitoring tools have indicated a possible network issue at Southport Building 2. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 4, 18:24 EST

Connectivity Issue with Campus Buildings

Resolved - This incident has been resolved.
Nov 4, 19:28 EST

Monitoring - An outage related to a security appliance that was failed over and causing unintended downstream consequences. Administrators are aware and connectivity should be restored soon.
Nov 4, 18:51 EST

Ackland Art Storage Pittsboro Network Problem Detected

Resolved - This incident has been resolved.
Nov 4, 19:26 EST

Identified - Escalations have been made concerning this issue.
Nov 4, 18:44 EST

Investigating - Our monitoring tools have indicated a possible network issue at Ackland Art Storage Pittsboro. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 4, 18:24 EST

Quadrangle Drive, 6340 Network Problem Detected

Resolved - This incident has been resolved.
Nov 4, 19:25 EST

Identified - Escalations have been made concerning this issue.
Nov 4, 18:45 EST

Investigating - Our monitoring tools have indicated a possible network issue at Quadrangle Drive, 6340. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 4, 18:24 EST

Quadrangle Drive, 6101 Network Problem Detected

Resolved - This incident has been resolved.
Nov 4, 19:22 EST

Identified - Escalations have been made concerning this issue.
Nov 4, 18:45 EST

Investigating - Our monitoring tools have indicated a possible network issue at Quadrangle Drive, 6101. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 4, 18:24 EST

Market St, 100 - Southern Village Network Problem Detected

Resolved - This incident has been resolved.
Nov 4, 19:18 EST

Identified - Escalations have been made concerning this issue.
Nov 4, 18:46 EST

Investigating - Our monitoring tools have indicated a possible network issue at Market St, 100 - Southern Village. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 4, 18:24 EST

Finley Golf Course Rd, 194 Suite 102 Network Problem Detected

Resolved - This incident has been resolved.
Nov 4, 19:18 EST

Identified - Escalations have been made concerning this issue.
Nov 4, 18:46 EST

Investigating - Our monitoring tools have indicated a possible network issue at Finley Golf Course Rd, 194 Suite 102. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 4, 18:24 EST

Hamilton Hall Network Problem Detected

Resolved - This incident has been resolved.
Nov 4, 10:36 EST

Investigating - Our monitoring tools have indicated a possible network issue at Hamilton Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 4, 06:34 EST

Hamilton Hall network outage

Completed - The scheduled maintenance has been completed.
Nov 4, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 05:00 EST

Scheduled - Please be advised that Hamilton Hall will undergo a scheduled network upgrade on Wed. November 4th , between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM.
Oct 1, 16:01 EDT

IMS Coastal Processes Environmental Health Lab Network Problem Detected

Resolved - This incident has been resolved.
Nov 4, 04:44 EST

Investigating - Our monitoring tools have indicated a possible network issue at IMS Coastal Processes Environmental Health Lab. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 4, 04:43 EST

IMS Coastal Processes Environmental Health Lab Network Problem Detected

Resolved - This incident has been resolved.
Nov 4, 04:19 EST

Identified - This location is being impacted by NCREN Fiber Maintenance which is scheduled to last until 06:00am.
Nov 4, 01:58 EST

TEACCH - Greenville Network Problem Detected

Resolved - This incident has been resolved.
Nov 4, 00:14 EST

Investigating - Our monitoring tools have indicated a possible network issue at TEACCH - Greenville. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 4, 00:11 EST

Nov `3`, `2026`

Hazardous Materials Facility Network Problem Detected

Resolved - This incident has been resolved.
Nov 3, 08:51 EST

Investigating - Our monitoring tools have indicated a possible network issue at Hazardous Materials Facility. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 3, 08:17 EST

Surplus Property Warehouse Network Problem Detected

Resolved - This incident has been resolved.
Nov 3, 08:50 EST

Investigating - Our monitoring tools have indicated a possible network issue at Surplus Property Warehouse. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 3, 08:17 EST

Splunk Maintenance

Completed - The scheduled maintenance has been completed.
Nov 3, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 05:01 EST

Scheduled - Standard patching is being performed on the Splunk platform.
Nov 2, 21:34 EST

Manning Hall netwrok outage

Completed - The scheduled maintenance has been completed.
Nov 3, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 05:00 EST

Scheduled - Please be advised that Manning Hall will undergo a scheduled network upgrade on Tuesday November 3rd , between 5:00 AM and 7:00 AM. Network services throughout the building will be completely offline during this maintenance window. Full network connectivity is expected to be restored and back to normal operation by 7:00 AM.
Oct 8, 16:24 EDT

Nov `2`, `2026`

Brief Connectivity Issue With Campus Resources

Resolved - This issue was resolved and stable after monitoring.
Nov 2, 19:44 EST

Identified - This issue was related to a security appliance that failed over and caused unintended downstream consequences. Services should be recovered from the issue at this time.
Nov 2, 15:54 EST

Investigating - There was a brief connectivity issue that affected broad campus resources. The cause is being investigated.
Nov 2, 15:49 EST

Opsview Monitoring System Maintenance

Completed - The scheduled maintenance has been completed.
Nov 2, 19:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 16:00 EST

Scheduled - The Opsview Monitoring System is undergoing maintenance
Nov 2, 13:28 EST

Possible Issue Detected with F5 Load Balancing

Resolved - This incident has been resolved.
Nov 2, 18:18 EST

Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 2, 15:40 EST

Bingham Facility Building Number 3 Network Problem Detected

Resolved - This incident has been resolved.
Nov 2, 15:57 EST

Ackland Art Storage Pittsboro Network Problem Detected

Resolved - This incident has been resolved.
Nov 2, 15:57 EST

Frank Porter Graham Child Development Institute Network Problem Detected

Resolved - This incident has been resolved.
Nov 2, 15:55 EST

Quadrangle Drive, 6101 Network Problem Detected

Resolved - This incident has been resolved.
Nov 2, 15:55 EST

Market St, 100 - Southern Village Network Problem Detected

Resolved - This incident has been resolved.
Nov 2, 15:55 EST

Finley Golf Course Rd, 194 Suite 106 Network Problem Detected

Resolved - This incident has been resolved.
Nov 2, 15:54 EST

Quadrangle Drive, 6340 Network Problem Detected

Resolved - This incident has been resolved.
Nov 2, 15:54 EST

Finley Golf Course Rd, 194 Suite 102 Network Problem Detected

Resolved - This incident has been resolved.
Nov 2, 15:53 EST

Southport Building 2 Network Problem Detected

Resolved - This incident has been resolved.
Nov 2, 15:53 EST

Carolina Living and Learning Residence Network Problem Detected

Resolved - This incident has been resolved.
Nov 2, 15:42 EST

Investigating - Our monitoring tools have indicated a possible network issue at Carolina Living and Learning Residence. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 2, 15:38 EST

TEACCH Asheville Technology Drive Network Problem Detected