Reboot a blade on a Datacenter router
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 06, 2026 - 06:30 EDT
Scheduled - The change is to troubleshoot an interface problem on a linecard blade. Due to redundant connections in the environment, we don't expect production traffic impact during the window.
Aug 6, 2026 06:30-08:00 EDT

About This Site

ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click here.

CloudApps Operational
ConnectCarolina Operational
ConnectCarolina Finance Operational
ConnectCarolina HR Operational
ImageNow Operational
Infoporte Operational
ConnectCarolina Portal Operational
ConnectCarolina Student Admin Operational
Tarheel/Ram Reports Operational
Web Travel Operational
Databases Operational
Educational Technologies Operational
Canvas Operational
Panopto Operational
Voicethread Operational
GitLab Operational
ibiblio.org Operational
Identity Access Management Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Single Sign On Operational
Listserv Operational
Network Operational
Campus Location(s) Operational
Remote Sites Operational
Data Center ITS Operational
Data Center Hosted Operational
Campus Building Networks Operational
Wireless Operational
Campus DHCP Operational
Campus DNS Operational
F5 Load Balancing Operational
Network Access Control Operational
Network Time Protocol Operational
Campus VPN Operational
Voice Messaging Operational
ITS Web Proxy Operational
Network RADIUS Operational
Network Server Complex Operational
Internet Connection Operational
Office 365 Operational
Exchange Online Operational
Microsoft Teams Operational
SharePoint Online Operational
Identity Service Operational
Microsoft 365 Apps Operational
Microsoft Bookings Operational
Microsoft Forms Operational
Office for the web Operational
OneDrive for Business Operational
Multi-Factor Authentication (MFA) Operational
Other Office 365 Services Operational
Carolina Print Hub Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Security Operational
ITS Firewall Services Operational
School of Medicine Firewall Services Operational
Main Campus Firewall Services Operational
Data Center ITS Firewall Services Operational
Endpoint Detection and Response Operational
Splunk Operational
TeamDynamix Operational
TIM Operational
Virtual Lab Operational
UCS Virtualization Infrastructure Operational
Web Operational
www.unc.edu Operational
alertcarolina.unc.edu Operational
CarolinaGo Operational
Tarheels.live WordPress Operational
Sites WordPress Operational
Web.unc.edu WordPress Operational
School of Medicine WordPress Operational
Windows Services Operational
xMatters Operational
Other Services Under Maintenance
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Splunk Maintenance Aug 11, 2026 05:00-08:00 EDT

Standard patching is being performed on the Splunk platform.
Posted on Aug 04, 2026 - 13:48 EDT

Res Hall Switch Firmware Upgrade Aug 11, 2026 05:30-07:00 EDT

Users in the following buildings will experience a brief outage during switch reboots for a firmware upgrade.

Hinton James Dorm
Kenan Res Hall
Eringhaus Res Hall
McClinton Res Hall
Cobb RH
Posted on Aug 05, 2026 - 16:32 EDT

Upgrade XIQ-SE (NetSight) server and NAC servers Aug 12, 2026 08:30-12:00 EDT

Upgrade XIQ-SE (NetSight) server and NAC servers from currently operation code to newer release as part of a normal upgrade cycle.
Posted on Aug 05, 2026 - 09:10 EDT

ConnectCarolina Student Administration outage for Fall 2026 Census from 5pm - midnight Aug 28, 2026 17:00 - Aug 29, 2026 23:59 EDT

ConnectCarolina Student Administration Outage for Census processing. For more details visit the ConnectCarolina Census Outage page.
Posted on Aug 05, 2026 - 10:03 EDT

Aug 6, 2026

Infoporte Maintenance
Completed - The scheduled maintenance has been completed.
Aug 6, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 07:01 EDT
Scheduled - Standard maintenance is being performed on Infoporte
Aug 1, 11:00 EDT
Infoblox Maintenance
Completed - The scheduled maintenance has been completed.
Aug 6, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 05:00 EDT
Scheduled - The Infoblox will have maintenance to failover the grid master to new hardware which requires a restart of all Infoblox DNS and DHCP servers. The restarts will be staggered in time to minimize impact to services but there may be some noticable affects until all devices have returned to normal operation.
Jul 29, 13:57 EDT
Market St, 100 - Southern Village Network Problem Detected
Resolved - This incident has been resolved.
Aug 6, 03:12 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Market St, 100 - Southern Village. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 6, 03:08 EDT
Bingham Facility Building Number 3 Network Problem Detected
Resolved - This incident has been resolved.
Aug 6, 03:12 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Bingham Facility Building Number 3. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 6, 03:08 EDT
Carolina Living and Learning Residence Network Problem Detected
Resolved - This incident has been resolved.
Aug 6, 03:12 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Carolina Living and Learning Residence. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 6, 03:08 EDT

Aug 5, 2026

Opsview Server Maintenance
Completed - The scheduled maintenance has been completed.
Aug 5, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 14:00 EDT
Scheduled - The opsview servers are undergoing a series of reboots to apply software updates.
Aug 5, 09:08 EDT
Move to NAC assigned vlans for legacy (exos/eos) switches in Resnet
Completed - The scheduled maintenance has been completed.
Aug 5, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 5, 05:00 EDT
Scheduled - We enabling dynamic vlan assignments in Resnet legacy switches to match our fabric deployment. It should cause a minor disruption in traffic to affected ports but should not cause a building wide outages.
Jul 22, 09:27 EDT
Possible Issue Detected with alertcarolina.unc.edu
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Aug 5, 00:04 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Aug 5, 00:02 EDT

Aug 4, 2026

President's Residence Network Problem Detected
Resolved - This incident has been resolved.
Aug 4, 12:33 EDT
Investigating - Our monitoring tools have indicated a possible network issue at President's Residence. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 4, 12:30 EDT
President's Residence Network Problem Detected
Resolved - This incident has been resolved.
Aug 4, 12:20 EDT
Investigating - Our monitoring tools have indicated a possible network issue at President's Residence. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 4, 12:18 EDT
President's Residence Network Problem Detected
Resolved - This incident has been resolved.
Aug 4, 12:09 EDT
Investigating - Our monitoring tools have indicated a possible network issue at President's Residence. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 4, 12:04 EDT
President's Residence Network Problem Detected
Resolved - This incident has been resolved.
Aug 4, 11:17 EDT
Investigating - Our monitoring tools have indicated a possible network issue at President's Residence. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 4, 11:17 EDT
President's Residence Network Problem Detected
Resolved - This incident has been resolved.
Aug 4, 11:07 EDT
Investigating - Our monitoring tools have indicated a possible network issue at President's Residence. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 4, 11:04 EDT
President's Residence Network Problem Detected
Resolved - This incident has been resolved.
Aug 4, 10:46 EDT
Investigating - Our monitoring tools have indicated a possible network issue at President's Residence. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 4, 10:44 EDT
Health Sciences Library Network Problem Detected
Resolved - This incident has been resolved.
Aug 4, 09:00 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Health Sciences Library. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 4, 08:34 EDT
Carrington Hall Network Problem Detected
Resolved - This incident has been resolved.
Aug 4, 08:54 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Carrington Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 4, 08:34 EDT
Rosenau Hall Network Problem Detected
Resolved - This incident has been resolved.
Aug 4, 08:54 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Rosenau Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 4, 08:34 EDT
Kerr, Banks Dayton Hall Network Problem Detected
Resolved - This incident has been resolved.
Aug 4, 08:54 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Kerr, Banks Dayton Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 4, 08:34 EDT
Hooker, Michael Research Center Network Problem Detected
Resolved - This incident has been resolved.
Aug 4, 08:53 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Hooker, Michael Research Center. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 4, 08:34 EDT
Beard Hall Network Problem Detected
Resolved - This incident has been resolved.
Aug 4, 08:53 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Beard Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 4, 08:33 EDT
Taylor Campus Health Services Building, James Network Problem Detected
Resolved - This incident has been resolved.
Aug 4, 08:53 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Taylor Campus Health Services Building, James. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 4, 08:33 EDT
McGavran-Greenberg Hall Network Problem Detected
Resolved - This incident has been resolved.
Aug 4, 08:53 EDT
Investigating - Our monitoring tools have indicated a possible network issue at McGavran-Greenberg Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 4, 08:33 EDT
Bell Tower, Morehead Patterson Network Problem Detected
Resolved - This incident has been resolved.
Aug 4, 08:53 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Bell Tower, Morehead Patterson. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 4, 08:33 EDT
Bell Tower Parking Deck Network Problem Detected
Resolved - This incident has been resolved.
Aug 4, 08:53 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Bell Tower Parking Deck. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 4, 08:33 EDT
ConnectCarolina - Apache maintenance
Completed - The scheduled maintenance has been completed.
Aug 4, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 07:01 EDT
Scheduled - Standard maintenance on the Connect Carolina Apache servers.
Aug 3, 13:37 EDT
Infoblox Maintenance
Completed - The scheduled maintenance has been completed.
Aug 4, 07:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 05:00 EDT
Scheduled - The Infoblox Grid will undergo maintenance but not user impact is expected.
Jul 29, 13:55 EDT
Move to NAC assigned vlans for legacy (exos/eos) switches in Baity 1101 (Resnet)
Completed - The scheduled maintenance has been completed.
Aug 4, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 05:00 EDT
Scheduled - We enabling dynamic vlan assignments in Baity 1101 to match our fabric deployment. It should cause a minor disruption in traffic to affected ports but should not cause a building wide outage.
Jul 22, 09:26 EDT
Disable the prior year's general PSK network
Completed - The scheduled maintenance has been completed.
Aug 4, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 05:01 EDT
Scheduled - Last year's annual PSK network has been removed. Please connect to this year's PSK network.
Jun 9, 16:45 EDT
New UNC-Guest-PSK password
Completed - The scheduled maintenance has been completed.
Aug 4, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 05:01 EDT
Scheduled - The new annual PSK wireless network, 26-27-UNC-PSK is being enabled for campus and resnet. You have 2 weeks to migrate to this network from 25-26-UNC-PSK. Please refer to help.unc.edu for the new password.
Jun 9, 16:46 EDT

Aug 3, 2026

Possible Issue Detected with ConnectCarolina Student Admin
Resolved - This inicdent has been resolved.

Logged into Connect Carolina, no issues at this time, On duty Mgr also logged in and no issues to report.


Aug 3, 10:21 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Aug 3, 10:09 EDT
IAM - Routine change to Salamander App
Completed - The scheduled maintenance has been completed.
Aug 3, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 07:30 EDT
Scheduled - Release a new version of the Salamander App with minimum impact to end-users.  The change will be released to CloudApps in a rolling fashion, one node at a time, so the impact to users should be minimal, if any.
Jul 22, 09:24 EDT

Aug 2, 2026

Martin Luther King Blvd, 1700 Network Problem Detected
Resolved - This incident has been resolved.
Aug 2, 23:27 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Martin Luther King Blvd, 1700. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 2, 23:01 EDT

Aug 1, 2026

TEACH Charlotte 2020 Network Problem Detected
Resolved - This incident has been resolved.
Aug 1, 09:52 EDT
Investigating - Our monitoring tools have indicated a possible network issue at TEACH Charlotte 2020. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 1, 04:59 EDT
TEACH Charlotte 2020 Network Problem Detected
Resolved - This incident has been resolved.
Aug 1, 00:40 EDT
Investigating - Our monitoring tools have indicated a possible network issue at TEACH Charlotte 2020. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 1, 00:28 EDT
TEACH Charlotte 2020 Network Problem Detected
Resolved - This incident has been resolved.
Aug 1, 00:16 EDT
Investigating - Our monitoring tools have indicated a possible network issue at TEACH Charlotte 2020. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Aug 1, 00:10 EDT

Jul 31, 2026

Franklin Street, 523 East Network Problem Detected
Resolved - This incident has been resolved.
Jul 31, 12:05 EDT
Update - 523 East Franklin Street (the old library) is currently down. The towns fiber extends to that building and a tree fell Saturday night at the intersection of Manning and Columbia and looks like it took out two 144 count fibers. Engineers have contacted the vendor with the town of Chapel Hill and they are working the issue with no ETR at this time.
Jul 27, 11:40 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Franklin Street, 523 East. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 25, 19:17 EDT
GitLab maintenance
Completed - The scheduled maintenance has been completed.
Jul 31, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 03:00 EDT
Scheduled - Standard patching is being performed on the ITS GitLab environments.
Jul 30, 13:47 EDT

Jul 30, 2026

PING experiencing issues with connectivity. This does not impact desk phones.
Resolved - This incident has been resolved. The service provider will continue monitoring the service overnight; however, no further issues are expected.
Jul 30, 19:25 EDT
Update - The service provider continues to work on resolving the issue and determining the root cause. We will provide another update as soon as it is received.
Jul 30, 13:43 EDT
Investigating - PING - desktop and mobile software for placing and receiving phone calls - is experiencing issues with connectivity. We have reported the issue to the provider and will post updates as known.

This does not impact desk phones.
Jul 30, 10:27 EDT
Splunk App Maintenance
Completed - The scheduled maintenance has been completed.
Jul 30, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 07:00 EDT
Scheduled - Standard patching is being performed on Splunk Apps.
Jul 29, 13:54 EDT
Joan H. Gillings Center for Dramatic Arts Network Problem Detected
Resolved - This incident has been resolved.
Jul 30, 06:12 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Joan H. Gillings Center for Dramatic Arts. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 30, 06:02 EDT

Jul 29, 2026

IAM - Routine change to Account and/or Account Admin UIs
Completed - The scheduled maintenance has been completed.
Jul 29, 17:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 17:00 EDT
Scheduled - Release a new version of the Account and/or Account Admin UIs with minimum impact to end-users.  The change will be released to CloudApps in a rolling fashion, one node at a time, so the impact to users should be minimal, if any.
Jul 22, 09:23 EDT

Jul 28, 2026

No incidents reported.

Jul 27, 2026

ImageNow/Perceptive Content Upgrade – Friday, 7/24 5:00 PM – Monday, 7/27 7:00 AM
Completed - The scheduled maintenance has been completed.
Jul 27, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 17:00 EDT
Scheduled - ImageNow/Perceptive Content Outage
For more details visit the ImageNow/Perceptive Content Outage
Jul 15, 09:15 EDT
American Tobacco - Washington Building Network Problem Detected
Resolved - This incident has been resolved.
Jul 27, 01:20 EDT
Investigating - Our monitoring tools have indicated a possible network issue at American Tobacco - Washington Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 27, 01:16 EDT

Jul 26, 2026

No incidents reported.

Jul 25, 2026

Jul 24, 2026

IMS Coastal Processes Environmental Health Lab Network Problem Detected
Resolved - This incident has been resolved.
Jul 24, 01:17 EDT
Investigating - Our monitoring tools have indicated a possible network issue at IMS Coastal Processes Environmental Health Lab. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 23, 21:42 EDT

Jul 23, 2026

Surplus Property Warehouse Network Problem Detected
Resolved - This incident has been resolved.
Jul 23, 11:51 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Surplus Property Warehouse. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 23, 05:11 EDT
Possible Issue Detected with TeamDynamix
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Jul 23, 00:53 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Jul 23, 00:51 EDT
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