All Systems Operational

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ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click here.

CloudApps Operational
ConnectCarolina Operational
ConnectCarolina Finance Operational
ConnectCarolina HR Operational
ImageNow Operational
Infoporte Operational
ConnectCarolina Portal Operational
ConnectCarolina Student Admin Operational
Tarheel/Ram Reports Operational
Web Travel Operational
Databases Operational
Educational Technologies Operational
Canvas Operational
Panopto Operational
Voicethread Operational
Sakai Operational
GitLab Operational
ibiblio.org Operational
Identity Access Management Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Single Sign On Operational
Listserv Operational
Network Operational
Campus Location(s) Operational
Remote Sites Operational
Data Center ITS Operational
Data Center Hosted Operational
Campus Building Networks Operational
Wireless Operational
Campus DHCP Operational
Campus DNS Operational
F5 Load Balancing Operational
Network Access Control Operational
Network Time Protocol Operational
Campus VPN Operational
Voice Messaging Operational
ITS Web Proxy Operational
Network RADIUS Operational
Network Server Complex Operational
Internet Connection Operational
Office 365 Operational
Exchange Online Operational
Microsoft Teams Operational
SharePoint Online Operational
Identity Service Operational
Microsoft 365 Apps Operational
Microsoft Bookings Operational
Microsoft Forms Operational
Office for the web Operational
OneDrive for Business Operational
Multi-Factor Authentication (MFA) Operational
Other Office 365 Services Operational
Carolina Print Hub Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Security Operational
ITS Firewall Services Operational
School of Medicine Firewall Services Operational
Main Campus Firewall Services Operational
Data Center ITS Firewall Services Operational
Endpoint Detection and Response Operational
Splunk Operational
TeamDynamix Operational
TIM Operational
Virtual Lab Operational
UCS Virtualization Infrastructure Operational
Web Operational
www.unc.edu Operational
alertcarolina.unc.edu Operational
CarolinaGo Operational
Tarheels.live WordPress Operational
Sites WordPress Operational
Web.unc.edu WordPress Operational
School of Medicine WordPress Operational
Windows Services Operational
xMatters Operational
Other Services Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Moving main campus PSK wireless network behind Firewall May 11, 2026 06:00-08:00 EDT

This change will move main campus PSK wireless vlan behind new Wifi-PAN firewall. This cutover change will impact all PSK wireless connections during the process. The actual impact should be less than 10 minutes inside the window.
Posted on Apr 01, 2026 - 09:09 EDT

UNCApps and ITSApps Maintenance May 11, 2026 08:00-09:15 EDT

Beginning Monday, May 11th remote access to the Citrix Storefront for UNCApps and ITSApps must be from on-campus or via the campus VPN.
Posted on Apr 22, 2026 - 09:31 EDT

Moving main campus Eduroam wireless network behind Firewall May 12, 2026 06:00-08:00 EDT

This change will move main campus Eduroam wireless vlan behind new Wifi-PAN firewall. This cutover change will impact all Eduroam wireless connections during the process. The actual impact should be less than 10 minutes inside the window.
Posted on Apr 01, 2026 - 09:10 EDT

Sakai Decomissioning May 15, 2026 00:00-17:00 EDT

On May 15, ITS will permanently decommission Sakai, UNC‑Chapel Hill’s former learning management system. As part of the transition to Canvas, ITS Educational Technologies has maintained Sakai in a restricted-access state for the past two years. Following decommissioning, Sakai will no longer be available.
Posted on Apr 15, 2026 - 09:32 EDT

TeamDynamix upgrade to version 12.2 May 16, 2026 00:00-04:00 EDT

TeamDynamix version 12.2 will be deployed to our Sandbox environment on May 15 and to Production on May 16. This is considered a transparent release.
Posted on Apr 22, 2026 - 09:30 EDT

IAM - Post-Census PeopleSoft to IAM Bulk Load May 18, 2026 08:00 - May 19, 2026 17:00 EDT

Push all student records from Campus Solutions to Directory-Manager after Census activities are complete.  This happens for Fall, Spring, Summer I and Summer II semesters.  We will release 5000 updates per hour.  After this data push, all privacy flags should be cleared for first-time students who have not chosen FERPA privacy. During this data load, updates to LDAP and AD may be slower than usual.
Posted on Apr 16, 2026 - 09:12 EDT
Apr 25, 2026

No incidents reported today.

Apr 24, 2026
Baity Hill 1101 Mason Farm Student Family Housing Network Problem Detected
Resolved - This incident has been resolved.
Apr 24, 12:39 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Baity Hill 1101 Mason Farm Student Family Housing. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 24, 05:35 EDT
Baity Hill 1351 Mason Farm Student Family Housing Network Problem Detected
Resolved - This incident has been resolved.
Apr 24, 12:38 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Baity Hill 1351 Mason Farm Student Family Housing. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 24, 05:46 EDT
Baity Hill 1501 Mason Farm Student Family Housing Network Problem Detected
Resolved - This incident has been resolved.
Apr 24, 12:38 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Baity Hill 1501 Mason Farm Student Family Housing. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 24, 05:48 EDT
Baity Hill 1600 Student Family Housing Network Problem Detected
Resolved - This incident has been resolved.
Apr 24, 12:38 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Baity Hill 1600 Student Family Housing. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 24, 06:07 EDT
Baity Hill 1700 Student Family Housing Network Problem Detected
Resolved - This incident has been resolved.
Apr 24, 12:38 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Baity Hill 1700 Student Family Housing. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 24, 06:10 EDT
Baity Hill 1800 Student Family Housing Network Problem Detected
Resolved - This incident has been resolved.
Apr 24, 12:38 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Baity Hill 1800 Student Family Housing. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 24, 06:17 EDT
Baity Hill 1900 Student Family Housing Network Problem Detected
Resolved - This incident has been resolved.
Apr 24, 12:38 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Baity Hill 1900 Student Family Housing. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 24, 06:35 EDT
Baity Hill 2000 Student Family Housing Network Problem Detected
Resolved - This incident has been resolved.
Apr 24, 12:38 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Baity Hill 2000 Student Family Housing. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 24, 06:56 EDT
Enable blocking mode within web application firewall for IAM services.
Completed - The scheduled maintenance has been completed.
Apr 24, 08:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 08:00 EDT
Scheduled - Additional security controls will be put in front of IAM services in order to better comply with existing security policies.
Apr 17, 09:20 EDT
GitLab maintenance
Completed - The scheduled maintenance has been completed.
Apr 24, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 03:00 EDT
Scheduled - Standard patching is being performed on the ITS GitLab environments.
Apr 23, 11:36 EDT
Apr 23, 2026
Networking issues across Campus
Resolved - This inicdent has been resolved.

Issue was resolved by networking.
Apr 23, 12:55 EDT
Monitoring - The Network team has identified and solved the issue. The issue was transient and is not likely to happen again. They will release a root cause analysis at a later date.
Apr 23, 11:27 EDT
Investigating - Users may notice some issues with the network across ResNet and parts of Campus. Engineers are engaged and looking into the issue.
Apr 23, 10:54 EDT
Carolina North Transportation Administration Building Network Problem Detected
Resolved - This incident has been resolved.
Apr 23, 10:34 EDT
Identified - The issue has been identified as a damaged fiber issue and may take up to 48 hours to resolve.
Apr 22, 16:13 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Carolina North Transportation Administration Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 22, 10:45 EDT
Splunk Maintenance
Completed - The scheduled maintenance has been completed.
Apr 23, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 06:00 EDT
Scheduled - Standard patching is being performed on the Splunk platform.
Apr 22, 22:14 EDT
Baity Hill 1351 Mason Farm Student Family Housing Network Problem Detected
Resolved - This incident has been resolved.
Apr 23, 07:02 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Baity Hill 1351 Mason Farm Student Family Housing. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 23, 06:53 EDT
The Spangler Center Network Problem Detected
Resolved - This incident has been resolved.
Apr 23, 06:16 EDT
Investigating - Our monitoring tools have indicated a possible network issue at The Spangler Center. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 23, 06:14 EDT
Apr 22, 2026
Possible Issue Detected with Zoom
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Apr 22, 23:30 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Apr 22, 23:26 EDT
Connect Carolina F5 Maintenance
Completed - The scheduled maintenance has been completed.
Apr 22, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 17:30 EDT
Scheduled - Load balanced traffic for Connect Carolina is being moved to newer hardware.
Apr 15, 09:13 EDT
Possible Issue Detected with ConnectCarolina Finance
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Apr 22, 17:53 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Apr 22, 17:49 EDT
Possible Issue Detected with ConnectCarolina Student Admin
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Apr 22, 17:52 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Apr 22, 17:48 EDT
Possible Issue Detected with ConnectCarolina HR
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Apr 22, 17:48 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Apr 22, 17:47 EDT
Wireless infrastructure upgrade
Completed - The scheduled maintenance has been completed.
Apr 22, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 11:15 EDT
Scheduled - Wireless services will experience intermittent outages during the change window.
Apr 22, 11:11 EDT
Renee Lynn Ct, 100 Network Problem Detected
Resolved - This incident has been resolved.
Apr 22, 09:54 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Renee Lynn Ct, 100. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 22, 09:18 EDT
Baity Hill 1501 Mason Farm Student Family Housing Network Problem Detected
Resolved - This incident has been resolved.
Apr 22, 09:01 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Baity Hill 1501 Mason Farm Student Family Housing. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 22, 08:48 EDT
Apr 21, 2026
Craige Parking Deck Network Problem Detected
Resolved - This incident has been resolved.
Apr 21, 17:56 EDT
Identified - This outage is due to planned maintenance work.
Apr 21, 17:32 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Craige Parking Deck. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 21, 17:30 EDT
Apr 20, 2026
ConnectCarolina patching
Completed - The scheduled maintenance has been completed.
Apr 20, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 17:30 EDT
Scheduled - Service maintenance will be performed on ConnectCarolina on Monday April 20th, 2026 from 5:30pm to 7:00pm. ConnectCarolina will be unavailable during this scheduled maintenance period,

Please see https://ccinfo.unc.edu/psuoutage/ for more information.
Apr 8, 14:22 EDT
Possible Issue Detected with ConnectCarolina Finance
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Apr 20, 17:46 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Apr 20, 17:45 EDT
Possible Issue Detected with ConnectCarolina Student Admin
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Apr 20, 17:45 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Apr 20, 17:43 EDT
Possible Issue Detected with ConnectCarolina HR
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Apr 20, 17:45 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Apr 20, 17:43 EDT
Apr 19, 2026
TEACH Charlotte 2020 Network Problem Detected
Resolved - This incident has been resolved.
Apr 19, 09:10 EDT
Investigating - Our monitoring tools have indicated a possible network issue at TEACH Charlotte 2020. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 19, 08:19 EDT
Apr 18, 2026

No incidents reported.

Apr 17, 2026
Duo Mobile App Support
Completed - The scheduled maintenance has been completed.
Apr 17, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 00:00 EDT
Scheduled - The new minimum supported versions will be iOS 17 and Android 12.
Apr 1, 09:06 EDT
Apr 16, 2026
Sakai maintenance
Completed - The scheduled maintenance has been completed.
Apr 16, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 07:00 EDT
Scheduled - Standard patching is being performed on the Sakai environment.
Apr 7, 11:51 EDT
Apr 15, 2026

No incidents reported.

Apr 14, 2026
ConnectCarolina Campus Solutions/Finance REPORTING service maintenance
Completed - The scheduled maintenance has been completed.
Apr 14, 23:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 13:00 EDT
Scheduled - The ConnectCarolina Campus Solutions/Finance REPORTING environments will be unavailable from 1:00pm until 11:59pm on Tuesday, April 14th, 2026. During this time, these environments will not be accessible (via ConnectCarolina or other means) and reporting jobs scheduled in these environments will not run.
Apr 9, 19:32 EDT
ConnectCarolina Proxy Errors
Resolved - This inicdent has been resolved.
Apr 14, 14:29 EDT
Identified - Connect Carolina is currently experiencing proxy errors. Admins are aware of the issue and are working on a fix. More updates will be provided as available.
Apr 14, 13:51 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Apr 14, 13:42 EDT
Single Sign On Maintenance
Completed - The scheduled maintenance has been completed.
Apr 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 06:00 EDT
Scheduled - Standard patching is being performed on the Single Sign On environment.
Mar 25, 08:13 EDT
Infoporte Maintenance
Completed - The scheduled maintenance has been completed.
Apr 14, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 07:00 EDT
Scheduled - Standard maintenance is being performed on Infoporte
Apr 1, 12:59 EDT
IMS Coastal Processes Environmental Health Lab Network Problem Detected
Resolved - This incident has been resolved.
Apr 14, 01:56 EDT
Investigating - Our monitoring tools have indicated a possible network issue at IMS Coastal Processes Environmental Health Lab. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Apr 14, 00:08 EDT
Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

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