All Systems Operational

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ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click here.

CloudApps Operational
ConnectCarolina Operational
ConnectCarolina Finance Operational
ConnectCarolina HR Operational
ImageNow Operational
Infoporte Operational
ConnectCarolina Portal Operational
ConnectCarolina Student Admin Operational
Tarheel/Ram Reports Operational
Web Travel Operational
Databases Operational
Educational Technologies Operational
Canvas Operational
Panopto Operational
Voicethread Operational
Sakai Operational
GitLab Operational
ibiblio.org Operational
Identity Access Management Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Single Sign On Operational
Listserv Operational
Network Operational
Campus Location(s) Operational
Remote Sites Operational
Data Center ITS Operational
Data Center Hosted Operational
Campus Building Networks Operational
Wireless Operational
Campus DHCP Operational
Campus DNS Operational
F5 Load Balancing Operational
Network Access Control Operational
Network Time Protocol Operational
Campus VPN Operational
Voice Messaging Operational
ITS Web Proxy Operational
Network RADIUS Operational
Network Server Complex Operational
Internet Connection Operational
Office 365 Operational
Exchange Online Operational
Microsoft Teams Operational
SharePoint Online Operational
Identity Service Operational
Microsoft 365 Apps Operational
Microsoft Bookings Operational
Microsoft Forms Operational
Office for the web Operational
OneDrive for Business Operational
Multi-Factor Authentication (MFA) Operational
Other Office 365 Services Operational
Carolina Print Hub Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Security Operational
ITS Firewall Services Operational
School of Medicine Firewall Services Operational
Main Campus Firewall Services Operational
Data Center ITS Firewall Services Operational
Endpoint Detection and Response Operational
Splunk Operational
TeamDynamix Operational
TIM Operational
Virtual Lab Operational
UCS Virtualization Infrastructure Operational
Web Operational
www.unc.edu Operational
alertcarolina.unc.edu Operational
CarolinaGo Operational
Tarheels.live WordPress Operational
Sites WordPress Operational
Web.unc.edu WordPress Operational
School of Medicine WordPress Operational
Windows Services Operational
xMatters Operational
Other Services Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ConnectCarolina HCM Reporting service maintenance Mar 10, 2026 13:00-23:59 EDT

The ConnectCarolina HCM Reporting environment will be unavailable beginning at 1pm through 11:59pm on Tuesday, March 10th 2026. During this time users will be unable to access this environment through ConnectCarolina or direct access clients. All reporting jobs scheduled in the HCM Reporting environment will not run during this outage.
Posted on Mar 04, 2026 - 09:13 EST

Opsview Monitoring System Maintenance Mar 11, 2026 14:00-16:00 EDT

The Opsview monitoring system is undergoing maintenance.
Posted on Mar 04, 2026 - 09:16 EST

Duo Mobile Versions Mar 30, 2026 00:00 - Mar 31, 2026 23:00 EDT

Older versions of the Duo mobile app will not support push notifications.
Posted on Jan 28, 2026 - 09:15 EST
Mar 7, 2026

No incidents reported today.

Mar 6, 2026
Grouper upgrade
Completed - The scheduled maintenance has been completed.
Mar 6, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 13:00 EST
Scheduled - Grouper is being upgraded.
Mar 4, 09:08 EST
Grouper upgrade
Completed - The scheduled maintenance has been completed.
Mar 6, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 13:00 EST
Scheduled - Grouper is being upgraded.
Mar 2, 16:04 EST
Carrington Hall Network Problem Detected
Resolved - This incident has been resolved.
Mar 6, 08:44 EST
Identified - There is currently a power outage at this location.
Mar 6, 07:15 EST
Investigating - Our monitoring tools have indicated a possible network issue at Carrington Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 6, 07:11 EST
Craige North Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Mar 6, 08:01 EST
Investigating - Our monitoring tools have indicated a possible network issue at Craige North Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 6, 05:37 EST
Craige North Network switch maintenance
Completed - The scheduled maintenance has been completed.
Mar 6, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 05:00 EST
Scheduled - Friday March 6th 5-7AM Craige North Dorm will be undergoing network Switching maintenance and during these hours the network at Craige North Dorm will be down and back to normal operation after 7AM.
Mar 4, 09:42 EST
Mar 5, 2026
Tableau Maintenance
Completed - The scheduled maintenance has been completed.
Mar 5, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 06:00 EST
Scheduled - Standard patching for the Tableau platform.
Feb 19, 10:37 EST
Cobb dorm fabric upgrade
Completed - The scheduled maintenance has been completed.
Mar 5, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 05:00 EST
Scheduled - Thursday March 5th 5-7AM Cobb Dorm will be undergoing a network Switch upgrade and during these hours the network at Cobb Dorm will be down and back to normal operation after 7AM.
Mar 4, 09:41 EST
Vendor Maintenance on Winston Salem Network Node
Completed - The scheduled maintenance has been completed.
Mar 5, 06:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 00:01 EST
Scheduled - MCNC will be doing maintenance on the Winston Salem network node from 12:01 AM until 6:00 AM on 03/05/2026. During this time, traffic will flow over the redundant path. No impact to campus traffic.
Feb 20, 16:16 EST
Mar 4, 2026
Kenan Dorm fabric upgrade
Completed - The scheduled maintenance has been completed.
Mar 4, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 05:00 EST
Scheduled - Network switching upgrade. Network will be down from 5 AM to 7 AM.
Mar 3, 22:10 EST
Mar 3, 2026

No incidents reported.

Mar 2, 2026
Virtual Lab Application Launch Problems
Resolved - This inicdent has been resolved.
Mar 2, 12:57 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 28, 21:32 EST
Investigating - We are aware of problems launching applications within the Virtual Lab (Citrix) environment. ITS engineers are working with the vendor to troubleshoot. Additional information will be published as it becomes available.
Feb 28, 19:45 EST
VPN Client Version Upgrade
Completed - The scheduled maintenance has been completed.
Mar 2, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 06:45 EST
Scheduled - We are upgrading the minimum supported version of the remote access VPN client software. This will, in turn, raise the minimum supported versions of each operating system (OS) as follows:

- Linux: Red Hat 8.x+, Ubuntu 20.04 LTS, SUSE (limited)
- macOS: 11.x+ "Big Sur"
- MS Windows: 10+ (x86, x64, ARM64)

If you are on an older operating system than those listed above and have issues, please upgrade your OS.
This is not expected to be a breaking change for most users, with the previous exception.
Feb 11, 09:10 EST
Mar 1, 2026

No incidents reported.

Feb 28, 2026
Teacch - Greensboro II Network Problem Detected
Resolved - This incident has been resolved.
Feb 28, 10:57 EST
Investigating - Our monitoring tools have indicated a possible network issue at Teacch - Greensboro II. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 28, 10:33 EST
Feb 27, 2026
GitLab maintenance
Completed - The scheduled maintenance has been completed.
Feb 27, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 03:00 EST
Scheduled - Standard patching is being performed on the ITS GitLab environments.
Feb 26, 14:32 EST
TEACH Charlotte 2020 Network Problem Detected
Resolved - This incident has been resolved.
Feb 27, 02:16 EST
Investigating - Our monitoring tools have indicated a possible network issue at TEACH Charlotte 2020. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 27, 00:16 EST
Possible Issue Detected with DUO Two-Step Verification
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Feb 27, 00:51 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Feb 27, 00:50 EST
Feb 26, 2026
IAM - Routine change to Account and/or Account Admin UIs
Completed - The scheduled maintenance has been completed.
Feb 26, 17:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 17:00 EST
Scheduled - Release a new version of the Account that fixed the double Authorization header issue with minimum impact to end-users.  The change will be released to CloudApps in a rolling fashion, one node at a time, so the impact to users should be minimal, if any.
Feb 23, 13:06 EST
Davie Hall and Craige North Tier-1 Switch Firmware Upgrade
Completed - The scheduled maintenance has been completed.
Feb 26, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 05:00 EST
Scheduled - Redundant Tier-1 switches in Davie Hall and Craige North will be reloaded for firmware upgrades. No impact to end users is expected.
Feb 25, 10:12 EST
Kenan Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Feb 26, 06:11 EST
Investigating - Our monitoring tools have indicated a possible network issue at Kenan Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 26, 06:08 EST
Splunk Emergency Maintenance
Completed - The scheduled maintenance has been completed.
Feb 26, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 10:35 EST
Scheduled - Splunk will be fully functional, but running in a degraded mode while maintenance is performed on an indexer.
Feb 25, 10:33 EST
Feb 25, 2026
Hinton James Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Feb 25, 07:22 EST
Investigating - Our monitoring tools have indicated a possible network issue at Hinton James Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 25, 05:59 EST
ITS Middleware - Carolina CloudApps Maintenance
Completed - The scheduled maintenance has been completed.
Feb 25, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 00:23 EST
Scheduled - Standard platform patching is being performed on the environment.
Feb 25, 00:22 EST
Feb 24, 2026
Splunk Maintenance
Completed - The scheduled maintenance has been completed.
Feb 24, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 06:00 EST
Scheduled - Standard patching is being performed on the Splunk platform.
Feb 19, 09:00 EST
Feb 23, 2026
Possible Issue Detected with ConnectCarolina HR
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Feb 23, 15:15 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Feb 23, 15:15 EST
Possible Issue Detected with ConnectCarolina Finance
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Feb 23, 15:15 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Feb 23, 15:13 EST
Possible Issue Detected with ConnectCarolina Student Admin
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Feb 23, 15:14 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Feb 23, 15:12 EST
Feb 22, 2026

No incidents reported.

Feb 21, 2026
ConnectCarolina Student Administration Outage on February 21 from 6am-5pm
Completed - The scheduled maintenance has been completed.
Feb 21, 13:19 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 06:00 EST
Scheduled - ConnectCarolina Student Administration Outage.
For more details, visit https://ccinfo.unc.edu/student-admin-outage/
Feb 18, 09:33 EST
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