Momentary Campus Network Outage
Update - At 6:23 AM, a legacy Cisco VSS pair (fluffy) had an event which rebooted both chassis causing an outage to the VPN, ITS Manning Tier 1, Athletics AV Tier 1, Campus Services and the Hosted Data Center. The outage lasted until the pair rebooted and came back online ar9und 6:45. This is a pair of equipment that will be sent to pasture with the fabric migration and is not currently available for support from Cisco. If the event reoccurs, we will be isolating one of the chassis members to remove the situation that forced them to reboot. The equipment had an uptime of 6 years
Jun 27, 2026 - 07:29 EDT
Monitoring - The ITS Operations Center detected a significant network issue impacting the campus network starting at 0623a. Engineers determined the root cause and quickly resolved the incident. We will continue to monitor for stability.
Jun 27, 2026 - 07:21 EDT

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CloudApps Operational
ConnectCarolina Operational
ConnectCarolina Finance Operational
ConnectCarolina HR Operational
ImageNow Operational
Infoporte Operational
ConnectCarolina Portal Operational
ConnectCarolina Student Admin Operational
Tarheel/Ram Reports Operational
Web Travel Operational
Databases Operational
Educational Technologies Operational
Canvas Operational
Panopto Operational
Voicethread Operational
GitLab Operational
ibiblio.org Operational
Identity Access Management Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Single Sign On Operational
Listserv Operational
Network Operational
Campus Location(s) Operational
Remote Sites Operational
Data Center ITS Operational
Data Center Hosted Operational
Campus Building Networks Operational
Wireless Operational
Campus DHCP Operational
Campus DNS Operational
F5 Load Balancing Operational
Network Access Control Operational
Network Time Protocol Operational
Campus VPN Operational
Voice Messaging Operational
ITS Web Proxy Operational
Network RADIUS Operational
Network Server Complex Operational
Internet Connection Operational
Office 365 Operational
Exchange Online Operational
Microsoft Teams Operational
SharePoint Online Operational
Identity Service Operational
Microsoft 365 Apps Operational
Microsoft Bookings Operational
Microsoft Forms Operational
Office for the web Operational
OneDrive for Business Operational
Multi-Factor Authentication (MFA) Operational
Other Office 365 Services Operational
Carolina Print Hub Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Security Operational
ITS Firewall Services Operational
School of Medicine Firewall Services Operational
Main Campus Firewall Services Operational
Data Center ITS Firewall Services Operational
Endpoint Detection and Response Operational
Splunk Operational
TeamDynamix Operational
TIM Operational
Virtual Lab Operational
UCS Virtualization Infrastructure Operational
Web Operational
www.unc.edu Operational
alertcarolina.unc.edu Operational
CarolinaGo Operational
Tarheels.live WordPress Operational
Sites WordPress Operational
Web.unc.edu WordPress Operational
School of Medicine WordPress Operational
Windows Services Operational
xMatters Operational
Other Services Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Migrating VLANs for Residential Halls Jun 30, 2026 05:00-07:00 EDT

Clients connected to the Eduroam or 25-26-UNC-PSK wireless network will experience a brief client disruption. The Wireless team will be migrating these networks to a different vlan.
Posted on Jun 24, 2026 - 09:06 EDT

Migrating VLANs for Residential Halls Jul 1, 2026 05:00-07:00 EDT

Clients connected to the Eduroam or 25-26-UNC-PSK wireless network will experience a brief client disruption. The Wireless team will be migrating these networks to a different vlan.
Posted on Jun 24, 2026 - 09:08 EDT

Enable the new annual PSK Jul 13, 2026 17:00-19:00 EDT

Update - The start date has been moved from 7/20 to 7/13.
Jun 24, 2026 - 16:46 EDT
Scheduled - The new annual PSK wireless network, 26-27-UNC-PSK is being enabled for campus and resnet. You have 2 weeks to migrate to this network from 25-26-UNC-PSK. Please refer to help.unc.edu for the new password.
Jun 09, 2026 - 16:30 EDT

IAM - Routine change to selfservice.unc.edu Jul 20, 2026 17:00-17:10 EDT

Release a new version of selfservice.unc.edu with minimum impact to end-users.  The change will be released in a rolling fashion, one node at a time, so the impact to users should be minimal, if any.  Minor changes to user interfaces generally have little to no end-user impact.
Posted on May 28, 2026 - 16:31 EDT

New UNC-Guest-PSK password Aug 4, 2026 05:00-07:00 EDT

The new annual PSK wireless network, 26-27-UNC-PSK is being enabled for campus and resnet. You have 2 weeks to migrate to this network from 25-26-UNC-PSK. Please refer to help.unc.edu for the new password.
Posted on Jun 09, 2026 - 16:46 EDT

Disable the prior year's general PSK network Aug 4, 2026 05:00-07:00 EDT

Last year's annual PSK network has been removed. Please connect to this year's PSK network.
Posted on Jun 09, 2026 - 16:45 EDT
Jun 27, 2026
UNC Med School Websites Experiencing Issues
Resolved - This inicdent has been resolved.

The connectivity issue affecting UNC School of Medicine, has been resolved. Sites are now accessible and operating normally.
We have confirmed service stability and will continue monitoring to ensure continued availability.
Jun 27, 09:06 EDT
Monitoring - Investigators have identified the issue and sites should be returning to service, but engineers are continuing to monitor.
Jun 26, 17:35 EDT
Identified - There is an issue that is impacting connectivity to School of Medicine websites including www.med.unc.edu. Engineers are aware of this issue and are working with the vendor to resolve,
Jun 26, 17:19 EDT
Possible Issue Detected with F5 Load Balancing
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Jun 27, 08:21 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Jun 27, 06:26 EDT
Possible Issue Detected with Data Center Hosted
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Jun 27, 08:21 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Jun 27, 06:24 EDT
McLean Hall Network Problem Detected
Resolved - This incident has been resolved.
Jun 27, 07:10 EDT
Investigating - Our monitoring tools have indicated a possible network issue at McLean Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 27, 07:01 EDT
Art Studio Building Network Problem Detected
Resolved - This incident has been resolved.
Jun 27, 07:10 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Art Studio Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 27, 07:01 EDT
Carolina Outdoor Education Center Network Problem Detected
Resolved - This incident has been resolved.
Jun 27, 07:10 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Carolina Outdoor Education Center. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 27, 07:01 EDT
Health Sciences Library Network Problem Detected
Resolved - This incident has been resolved.
Jun 27, 07:10 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Health Sciences Library. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 27, 07:01 EDT
Cameron Ave, 214 W Network Problem Detected
Resolved - This incident has been resolved.
Jun 27, 07:10 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Cameron Ave, 214 W. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 27, 07:01 EDT
Hanes, Robert M., Hall Network Problem Detected
Resolved - This incident has been resolved.
Jun 27, 07:09 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Hanes, Robert M., Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 27, 07:01 EDT
Surplus Property Warehouse Network Problem Detected
Resolved - This incident has been resolved.
Jun 27, 07:09 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Surplus Property Warehouse. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 27, 07:00 EDT
Carolina Inn Network Problem Detected
Resolved - This incident has been resolved.
Jun 27, 07:09 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Carolina Inn. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 27, 07:01 EDT
Franklin St, 134 East Network Problem Detected
Resolved - This incident has been resolved.
Jun 27, 07:09 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Franklin St, 134 East. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 27, 07:00 EDT
Carolina Hall Network Problem Detected
Resolved - This incident has been resolved.
Jun 27, 07:08 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Carolina Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 27, 07:00 EDT
Quail Hill Network Problem Detected
Resolved - This incident has been resolved.
Jun 27, 07:08 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Quail Hill. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 27, 07:00 EDT
Alumni Hall Network Problem Detected
Resolved - This incident has been resolved.
Jun 27, 07:08 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Alumni Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 27, 07:01 EDT
American Tobacco - Washington Building Network Problem Detected
Resolved - This incident has been resolved.
Jun 27, 07:08 EDT
Investigating - Our monitoring tools have indicated a possible network issue at American Tobacco - Washington Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 27, 07:00 EDT
Horney, Giles F Building Network Problem Detected
Resolved - This incident has been resolved.
Jun 27, 07:08 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Horney, Giles F Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 27, 07:00 EDT
Carolina North Transportation Administration Building Network Problem Detected
Resolved - This incident has been resolved.
Jun 27, 07:08 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Carolina North Transportation Administration Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 27, 07:00 EDT
Sheps, Cecil G Building Network Problem Detected
Resolved - This incident has been resolved.
Jun 27, 07:08 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Sheps, Cecil G Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 27, 07:00 EDT
Teacch - Wilmington II Network Problem Detected
Resolved - This incident has been resolved.
Jun 27, 07:07 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Teacch - Wilmington II. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 27, 07:00 EDT
Ackland Art Storage Pittsboro Network Problem Detected
Resolved - This incident has been resolved.
Jun 27, 07:06 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Ackland Art Storage Pittsboro. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 27, 07:01 EDT
TEACCH - Greenville Network Problem Detected
Resolved - This incident has been resolved.
Jun 27, 07:06 EDT
Investigating - Our monitoring tools have indicated a possible network issue at TEACCH - Greenville. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 27, 07:00 EDT
Jun 26, 2026
Grounds Maintenance Shop Network Problem Detected
Resolved - This incident has been resolved.
Jun 26, 11:52 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Grounds Maintenance Shop. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 26, 08:04 EDT
IAM - Post-Census PeopleSoft to IAM Bulk Load
Completed - The scheduled maintenance has been completed.
Jun 26, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 08:00 EDT
Scheduled - Push all student records from Campus Solutions to Directory-Manager after Census activities are complete.  This happens for Fall, Spring, Summer I and Summer II semesters.  We will release 5000 updates per hour.  After this data push, all privacy flags should be cleared for first-time students who have not chosen FERPA privacy. During this data load, updates to LDAP and AD may be slower than usual.
Jun 5, 11:08 EDT
Grounds Maintenance Shop Network Problem Detected
Resolved - This incident has been resolved.
Jun 26, 07:57 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Grounds Maintenance Shop. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 26, 07:27 EDT
GitLab maintenance
Completed - The scheduled maintenance has been completed.
Jun 26, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 03:00 EDT
Scheduled - Standard patching is being performed on the ITS GitLab environments.
Jun 25, 11:02 EDT
Jun 25, 2026
UNC WordPress Websites Not Loading
Resolved - This inicdent has been resolved.

Resolved – WordPress Multisite Networks Restored
Jun 25, 15:35 EDT
Monitoring - The WordPress sites.unc.edu network is recovered.

ITS-DigitalServices has been actively mitigating a high volume of malicious traffic and distributed attacks from bad actors.

Digital Services will continue to monitor the service.
Jun 25, 10:52 EDT
Investigating - Various UNC websites may be unable to load at this time. Engineers have been engaged and are working towards resolution.
Jun 25, 09:49 EDT
Jun 24, 2026
ConnectCarolina Student Administration outage for Summer I 2026 Census
Completed - The scheduled maintenance has been completed.
Jun 24, 23:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 17:00 EDT
Scheduled - ConnectCarolina Student Administration Outage for Census processing. For more details visit https://ccinfo.unc.edu/census-outage/
Jun 10, 09:31 EDT
Possible Issue Detected with ConnectCarolina Finance
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Jun 24, 19:07 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Jun 24, 18:56 EDT
Possible Issue Detected with Tarheels.live WordPress
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Jun 24, 00:00 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Jun 23, 23:56 EDT
Jun 23, 2026
Trust Zone/Connect Carolina Production F5 Maintenance
Completed - The scheduled maintenance has been completed.
Jun 23, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 17:00 EDT
Scheduled - Updating system to latest O/S. Change should be transparent to client traffic.
Jun 18, 17:24 EDT
Jun 22, 2026
TEACCH Lake Boone Network Problem Detected
Resolved - This incident has been resolved.
Jun 22, 22:48 EDT
Investigating - Our monitoring tools have indicated a possible network issue at TEACCH Lake Boone. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 22, 13:37 EDT
Jun 21, 2026
VPN Service Maintenance
Completed - The scheduled maintenance has been completed.
Jun 21, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 17:00 EDT
Scheduled - There will be a short disruption to UNC's remote access VPN service (what most folks equate the Cisco Secure Client).
Jun 3, 09:25 EDT
Jun 20, 2026
IMS Coastal Processes Environmental Health Lab Network Problem Detected
Resolved - This incident has been resolved.
Jun 20, 20:53 EDT
Identified - Vendor is investigating circuit issues in their network.
Jun 20, 16:56 EDT
Investigating - Our monitoring tools have indicated a possible network issue at IMS Coastal Processes Environmental Health Lab. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 20, 16:14 EDT
Jun 19, 2026
Possible Issue Detected with alertcarolina.unc.edu
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Jun 19, 07:21 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Jun 19, 07:19 EDT
NC Health Education building outage
Completed - The scheduled maintenance has been completed.
Jun 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 05:00 EDT
Scheduled - Starting Tuesday June 16th through Friday June 19th each day from 5am - 7am the network deployment group will be working in AHEC to upgrade the network switches. During the hours of 5-7am the network in AHEC may be intermittent and will be back to normal operation each day after 7am. All work will be completed Friday June 19th at 7AM.
Jun 10, 11:35 EDT
GitLab maintenance
Completed - The scheduled maintenance has been completed.
Jun 19, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 03:00 EDT
Scheduled - Standard patching is being performed on the ITS GitLab environments.
Jun 18, 10:03 EDT
Jun 18, 2026
Splunk Maintenance
Completed - The scheduled maintenance has been completed.
Jun 18, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 06:00 EDT
Scheduled - Standard patching is being performed on the Splunk platform.
Jun 17, 12:53 EDT
Infoporte Maintenance
Completed - The scheduled maintenance has been completed.
Jun 18, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 07:00 EDT
Scheduled - Standard maintenance is being performed on Infoporte
Jun 17, 11:58 EDT
Migrating VLANs for Spangler Annex
Completed - The scheduled maintenance has been completed.
Jun 18, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 05:00 EDT
Scheduled - Clients connected to the Eduroam or 25-26-UNC-PSK wireless network will experience a brief client disruption. The Wireless team will be migrating these networks to a different vlan.
Jun 10, 09:29 EDT
IMS Coastal Processes Environmental Health Lab Network Problem Detected
Resolved - This incident has been resolved.
Jun 18, 01:38 EDT
Investigating - Our monitoring tools have indicated a possible network issue at IMS Coastal Processes Environmental Health Lab. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 18, 00:12 EDT
Jun 17, 2026
Possible Issue Detected with Canvas
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Jun 17, 00:16 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Jun 17, 00:14 EDT
Jun 16, 2026
Tableau Maintenance
Completed - The scheduled maintenance has been completed.
Jun 16, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 06:00 EDT
Scheduled - Standard patching for the Tableau platform.
Jun 9, 09:44 EDT
North Carolina Area Health Education Center Building Network Problem Detected
Resolved - This incident has been resolved.
Jun 16, 07:01 EDT
Investigating - Our monitoring tools have indicated a possible network issue at North Carolina Area Health Education Center Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jun 16, 06:52 EDT
Migrating VLANs for School of Pharmacy
Completed - The scheduled maintenance has been completed.
Jun 16, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 05:00 EDT
Scheduled - Beard and Kerr Hall will experience a brief disruption of wireless connectivity on eduroam and 25-26-UNC-PSK while the Vlans are updated.
Jun 10, 09:14 EDT
Jun 15, 2026
Carolina CloudApps - Enable Certificate Manager Tooling
Completed - The scheduled maintenance has been completed.
Jun 15, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 17:30 EDT
Scheduled - The Carolina CloudApps team will be enabling new tooling to automatically apply customer TLS certificate and key changes to the load balancer, thus removing the existing manual process.
Jun 10, 09:13 EDT
Splunk Maintenance
Completed - The scheduled maintenance has been completed.
Jun 15, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 15, 06:00 EDT
Scheduled - Standard patching is being performed on the Splunk platform.
Jun 9, 15:34 EDT
Jun 14, 2026

No incidents reported.

Jun 13, 2026

No incidents reported.

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