All Systems Operational

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ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click here.

CloudApps Operational
ConnectCarolina Operational
ConnectCarolina Finance Operational
ConnectCarolina HR Operational
ImageNow Operational
Infoporte Operational
ConnectCarolina Portal Operational
ConnectCarolina Student Admin Operational
Tarheel/Ram Reports Operational
Web Travel Operational
Databases Operational
Educational Technologies Operational
Canvas Operational
Panopto Operational
Voicethread Operational
Sakai Operational
GitLab Operational
ibiblio.org Operational
Identity Access Management Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Single Sign On Operational
Listserv Operational
Network Operational
Campus Location(s) Operational
Remote Sites Operational
Data Center ITS Operational
Data Center Hosted Operational
Campus Building Networks Operational
Wireless Operational
Campus DHCP Operational
Campus DNS Operational
F5 Load Balancing Operational
Network Access Control Operational
Network Time Protocol Operational
Campus VPN Operational
Voice Messaging Operational
ITS Web Proxy Operational
Network RADIUS Operational
Network Server Complex Operational
Internet Connection Operational
Office 365 Operational
Exchange Online Operational
Microsoft Teams Operational
SharePoint Online Operational
Identity Service Operational
Microsoft 365 Apps Operational
Microsoft Bookings Operational
Microsoft Forms Operational
Office for the web Operational
OneDrive for Business Operational
Multi-Factor Authentication (MFA) Operational
Other Office 365 Services Operational
Carolina Print Hub Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Security Operational
ITS Firewall Services Operational
School of Medicine Firewall Services Operational
Main Campus Firewall Services Operational
Data Center ITS Firewall Services Operational
Endpoint Detection and Response Operational
Splunk Operational
TeamDynamix Operational
TIM Operational
Virtual Lab Operational
UCS Virtualization Infrastructure Operational
Web Operational
www.unc.edu Operational
alertcarolina.unc.edu Operational
CarolinaGo Operational
Tarheels.live WordPress Operational
Sites WordPress Operational
Web.unc.edu WordPress Operational
School of Medicine WordPress Operational
Windows Services Operational
xMatters Operational
Other Services Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

IAM - Rebuild LDAP db and return to pool Mar 16, 2026 12:00-13:00 EDT

This maintenance should have no impact except that any changes that would normally go to LDAP will be queued and processed after the window.
Posted on Mar 13, 2026 - 15:29 EDT

Ehringhaus Switching upgrade Mar 17, 2026 05:00-07:00 EDT

Tuesday March 17th 5-7Am Ehringhaus Dorm will be undergoing a switching upgrade, during this time the network in the Ehringhaus will be down and back to normal operation after 7am.
Posted on Mar 12, 2026 - 11:12 EDT

Hinton James outage Mar 18, 2026 05:00-07:00 EDT

Wed. March 18th 5-7Am Hinton James Dorm will be undergoing a switching upgrade, during this time the network in Hinton James will be down and back to normal operation after 7am.
Posted on Mar 12, 2026 - 11:14 EDT

ITS Middleware Jenkins Maintenance Mar 18, 2026 15:00-15:30 EDT

Remain current with vendor supplied patches.
Posted on Mar 12, 2026 - 08:29 EDT

Craige Dorm network outage Mar 19, 2026 05:00-07:00 EDT

Thursday March 19th 5-7Am Craige Dorm will be undergoing a switching upgrade, during this time the network in Craige Dorm will be down and back to normal operation after 7am.
Posted on Mar 12, 2026 - 11:18 EDT

Rams Village 1 network outage Mar 20, 2026 05:00-07:00 EDT

Friday March 20th 5-7Am Rams Village 1 will be undergoing a switching upgrade, during this time the network in Rams Village 1 will be down and back to normal operation after 7am.
Posted on Mar 12, 2026 - 11:20 EDT

Thurston Bowles outage and upgrade Mar 24, 2026 05:00 - Mar 26, 2026 07:00 EDT

Tuesday March 24th through Thursday March 26th each day from 5-7am the networking team will be working in Thurston Bowles upgrading the network switches. During these times the network in the building may be down or intermittently down and working normally after 7am each day. The work should be complete Thursday after 7am.
Posted on Mar 13, 2026 - 08:55 EDT

Duo Mobile Versions Mar 30, 2026 00:00 - Mar 31, 2026 23:00 EDT

Older versions of the Duo mobile app will not support push notifications.
Posted on Jan 28, 2026 - 09:15 EST
Mar 15, 2026

No incidents reported today.

Mar 14, 2026

No incidents reported.

Mar 13, 2026
IAM - Rebuild LDAP db and return to pool
Completed - The scheduled maintenance has been completed.
Mar 13, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 17:00 EDT
Scheduled - This maintenance should have no impact except that any changes that would normally go to LDAP will be queued and processed after the window.
Mar 13, 15:25 EDT
GitLab maintenance
Completed - The scheduled maintenance has been completed.
Mar 13, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 03:00 EDT
Scheduled - Standard patching is being performed on the ITS GitLab environments.
Mar 12, 11:46 EDT
Mar 12, 2026
TIM currently unavailable
Resolved - This incident has been resolved.
Mar 12, 19:00 EDT
Investigating - TIM is currently unavailable; the vendor is actively working to resolve the issue and updates will be communicated as they become available.
Mar 12, 14:15 EDT
Clinic Wing Building Network Problem Detected
Resolved - This incident has been resolved.
Mar 12, 06:36 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Clinic Wing Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 12, 06:21 EDT
Mar 11, 2026
Opsview Monitoring System Maintenance
Completed - The scheduled maintenance has been completed.
Mar 11, 16:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 14:00 EDT
Scheduled - The Opsview monitoring system is undergoing maintenance.
Mar 4, 09:16 EST
Hortense King McClinton Hall Network Problem Detected
Resolved - This site was under maintenance and is back online.
Mar 11, 14:54 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Hortense King McClinton Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 11, 05:41 EDT
McClinton/graham dorm network switch maint.
Completed - The scheduled maintenance has been completed.
Mar 11, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 05:00 EDT
Scheduled - Wed. March 11th 5-7am McClinton/graham dorm will be undergoing networking switching work and during this time the network in McClinton/Graham will be down and back to normal operation after 7am.
Mar 9, 09:17 EDT
Mar 10, 2026
ConnectCarolina HCM Reporting service maintenance
Completed - The scheduled maintenance has been completed.
Mar 10, 23:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 13:00 EDT
Scheduled - The ConnectCarolina HCM Reporting environment will be unavailable beginning at 1pm through 11:59pm on Tuesday, March 10th 2026. During this time users will be unable to access this environment through ConnectCarolina or direct access clients. All reporting jobs scheduled in the HCM Reporting environment will not run during this outage.
Mar 4, 09:13 EST
Possible Issue Detected with Data Center Hosted
Resolved - ITS Networking is aware and resolving this issue. This issue is not affecting customers/services.
Mar 10, 18:51 EDT
Update - ITS Networking Engineers are aware and working on a resolution to this issue. Both switches are responding. Updates will be provided as they become available.
Mar 10, 18:17 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 10, 17:44 EDT
Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026
Grouper upgrade
Completed - The scheduled maintenance has been completed.
Mar 6, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 13:00 EST
Scheduled - Grouper is being upgraded.
Mar 4, 09:08 EST
Grouper upgrade
Completed - The scheduled maintenance has been completed.
Mar 6, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 13:00 EST
Scheduled - Grouper is being upgraded.
Mar 2, 16:04 EST
Carrington Hall Network Problem Detected
Resolved - This incident has been resolved.
Mar 6, 08:44 EST
Identified - There is currently a power outage at this location.
Mar 6, 07:15 EST
Investigating - Our monitoring tools have indicated a possible network issue at Carrington Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 6, 07:11 EST
Craige North Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Mar 6, 08:01 EST
Investigating - Our monitoring tools have indicated a possible network issue at Craige North Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 6, 05:37 EST
Craige North Network switch maintenance
Completed - The scheduled maintenance has been completed.
Mar 6, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 05:00 EST
Scheduled - Friday March 6th 5-7AM Craige North Dorm will be undergoing network Switching maintenance and during these hours the network at Craige North Dorm will be down and back to normal operation after 7AM.
Mar 4, 09:42 EST
Mar 5, 2026
Tableau Maintenance
Completed - The scheduled maintenance has been completed.
Mar 5, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 06:00 EST
Scheduled - Standard patching for the Tableau platform.
Feb 19, 10:37 EST
Cobb dorm fabric upgrade
Completed - The scheduled maintenance has been completed.
Mar 5, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 05:00 EST
Scheduled - Thursday March 5th 5-7AM Cobb Dorm will be undergoing a network Switch upgrade and during these hours the network at Cobb Dorm will be down and back to normal operation after 7AM.
Mar 4, 09:41 EST
Vendor Maintenance on Winston Salem Network Node
Completed - The scheduled maintenance has been completed.
Mar 5, 06:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 00:01 EST
Scheduled - MCNC will be doing maintenance on the Winston Salem network node from 12:01 AM until 6:00 AM on 03/05/2026. During this time, traffic will flow over the redundant path. No impact to campus traffic.
Feb 20, 16:16 EST
Mar 4, 2026
Kenan Dorm fabric upgrade
Completed - The scheduled maintenance has been completed.
Mar 4, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 05:00 EST
Scheduled - Network switching upgrade. Network will be down from 5 AM to 7 AM.
Mar 3, 22:10 EST
Mar 3, 2026

No incidents reported.

Mar 2, 2026
Virtual Lab Application Launch Problems
Resolved - This inicdent has been resolved.
Mar 2, 12:57 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 28, 21:32 EST
Investigating - We are aware of problems launching applications within the Virtual Lab (Citrix) environment. ITS engineers are working with the vendor to troubleshoot. Additional information will be published as it becomes available.
Feb 28, 19:45 EST
VPN Client Version Upgrade
Completed - The scheduled maintenance has been completed.
Mar 2, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 06:45 EST
Scheduled - We are upgrading the minimum supported version of the remote access VPN client software. This will, in turn, raise the minimum supported versions of each operating system (OS) as follows:

- Linux: Red Hat 8.x+, Ubuntu 20.04 LTS, SUSE (limited)
- macOS: 11.x+ "Big Sur"
- MS Windows: 10+ (x86, x64, ARM64)

If you are on an older operating system than those listed above and have issues, please upgrade your OS.
This is not expected to be a breaking change for most users, with the previous exception.
Feb 11, 09:10 EST
Mar 1, 2026

No incidents reported.

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