Intermittent WiFi Issues
Investigating - Intermittent WiFi issues are currently affecting the following buildings: Tarrson, First Dental, Koury Oral, Brauer, Carroll, Murphey, Hanes Hall, Ackland Art Storage, DC, Brooks Hall, Bingham Hall.

Networking has identified firmware issues as the cause and are currently working with the vendor to resolve.
May 21, 2026 - 09:07 EDT

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CloudApps Operational
ConnectCarolina Operational
ConnectCarolina Finance Operational
ConnectCarolina HR Operational
ImageNow Operational
Infoporte Operational
ConnectCarolina Portal Operational
ConnectCarolina Student Admin Operational
Tarheel/Ram Reports Operational
Web Travel Operational
Databases Operational
Educational Technologies Operational
Canvas Operational
Panopto Operational
Voicethread Operational
GitLab Operational
ibiblio.org Operational
Identity Access Management Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Single Sign On Operational
Listserv Operational
Network Operational
Campus Location(s) Operational
Remote Sites Operational
Data Center ITS Operational
Data Center Hosted Operational
Campus Building Networks Operational
Wireless Operational
Campus DHCP Operational
Campus DNS Operational
F5 Load Balancing Operational
Network Access Control Operational
Network Time Protocol Operational
Campus VPN Operational
Voice Messaging Operational
ITS Web Proxy Operational
Network RADIUS Operational
Network Server Complex Operational
Internet Connection Operational
Office 365 Operational
Exchange Online Operational
Microsoft Teams Operational
SharePoint Online Operational
Identity Service Operational
Microsoft 365 Apps Operational
Microsoft Bookings Operational
Microsoft Forms Operational
Office for the web Operational
OneDrive for Business Operational
Multi-Factor Authentication (MFA) Operational
Other Office 365 Services Operational
Carolina Print Hub Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Security Operational
ITS Firewall Services Operational
School of Medicine Firewall Services Operational
Main Campus Firewall Services Operational
Data Center ITS Firewall Services Operational
Endpoint Detection and Response Operational
Splunk Operational
TeamDynamix Operational
TIM Operational
Virtual Lab Operational
UCS Virtualization Infrastructure Operational
Web Operational
www.unc.edu Operational
alertcarolina.unc.edu Operational
CarolinaGo Operational
Tarheels.live WordPress Operational
Sites WordPress Operational
Web.unc.edu WordPress Operational
School of Medicine WordPress Operational
Windows Services Operational
xMatters Operational
Other Services Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

iThenticate Maintenance Jun 1, 2026 00:00 - Jun 2, 2026 00:00 EDT

The iThenticate service, hosted by the Office of the Vice Chancellor for Research, will be down for maintenance on June 1st for a period of approximately 24 hours as the vendor is migrating UNC to a newer version. Additional details can be found at https://research.unc.edu/systems/ithenticate/2026-upgrade/
Posted on May 15, 2026 - 12:51 EDT

ITS Data Center Spine Switch Reboots Jun 4, 2026 05:00-07:00 EDT

We are rebooting spine switches in the ITS Data Center and we expect minimal customer impact.
Posted on May 15, 2026 - 08:16 EDT
May 21, 2026
Intermittent Issues at Horton, Hardin, Koury, Stacy, Graham, McClinton, Everett and Lewis Dorms
Resolved - This incident has been resolved.
May 21, 09:07 EDT
Identified - Intermittent WiFi issues are currently affecting the following buildings: Tarrson, First Dental, Koury Oral, Brauer, Carroll, Murphey, Hanes Hall, Ackland Art Storage, DC, Brooks Hall, Bingham Hall.

Networking has identified firmware issues as the cause and are currently working with the vendor to resolve.
May 21, 08:56 EDT
Investigating - Users may experience intermittent WiFi issues at Horton, Hardin, Koury, Stacy, Graham, McClinton, Everett and Lewis Dorms. Networking is engaged and working on a resolution.
May 21, 07:18 EDT
Meraki Wireless Network Group Migration
Completed - The scheduled maintenance has been completed.
May 21, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 06:00 EDT
Scheduled - The Wireless team is performing a network change that will cause a brief client disruption. During the change, people should expect for their device to be disconnected from the wireless network, but will be able to reconnect shortly afterwards.
May 20, 09:17 EDT
May 20, 2026
Middleware F5 License Renewal
Completed - The scheduled maintenance has been completed.
May 20, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 18:30 EDT
Scheduled - No impact to client traffic is anticipated
May 13, 09:28 EDT
Connect Carolina F5 maintenance
Completed - The scheduled maintenance has been completed.
May 20, 18:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 17:30 EDT
Scheduled - Load balanced traffic for Connect Carolina is being migrated to newer hardware.
May 20, 09:15 EDT
Possible Issue Detected with Voicethread
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
May 20, 11:08 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
May 20, 11:07 EDT
Possible Issue Detected with Panopto
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
May 20, 11:08 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
May 20, 11:07 EDT
Possible Issue Detected with TeamDynamix
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
May 20, 11:03 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
May 20, 11:02 EDT
Carolina CloudApps Maintenance
Completed - The scheduled maintenance has been completed.
May 20, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 00:00 EDT
Scheduled - Platform maintenance is being performed on the environment.
May 13, 09:27 EDT
IMS Coastal Processes Environmental Health Lab Network Problem Detected
Resolved - This incident has been resolved.
May 20, 01:51 EDT
Investigating - Our monitoring tools have indicated a possible network issue at IMS Coastal Processes Environmental Health Lab. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 20, 00:11 EDT
Possible Issue Detected with TeamDynamix
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
May 20, 01:05 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
May 20, 01:02 EDT
May 19, 2026
IAM - Post-Census PeopleSoft to IAM Bulk Load
Completed - The scheduled maintenance has been completed.
May 19, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 08:00 EDT
Scheduled - Push all student records from Campus Solutions to Directory-Manager after Census activities are complete.  This happens for Fall, Spring, Summer I and Summer II semesters.  We will release 5000 updates per hour.  After this data push, all privacy flags should be cleared for first-time students who have not chosen FERPA privacy. During this data load, updates to LDAP and AD may be slower than usual.
Apr 16, 09:12 EDT
Teacch - Wilmington II Network Problem Detected
Resolved - This incident has been resolved.
May 19, 10:33 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Teacch - Wilmington II. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 19, 10:20 EDT
Single Sign On Maintenance
Completed - The scheduled maintenance has been completed.
May 19, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 06:00 EDT
Scheduled - Standard patching is being performed on the Single Sign On environment.
May 13, 09:01 EDT
May 18, 2026
May 17, 2026

No incidents reported.

May 16, 2026
Possible Issue Detected with TeamDynamix
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
May 16, 16:36 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
May 16, 16:32 EDT
Possible Issue Detected with TeamDynamix
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
May 16, 11:38 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
May 16, 11:33 EDT
TeamDynamix upgrade to version 12.2
Completed - The scheduled maintenance has been completed.
May 16, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 00:00 EDT
Scheduled - TeamDynamix version 12.2 will be deployed to our Sandbox environment on May 15 and to Production on May 16. This is considered a transparent release.
Apr 22, 09:30 EDT
Possible Issue Detected with TeamDynamix
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
May 16, 00:15 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
May 16, 00:14 EDT
May 15, 2026
ConnectCarolina Student Administration outage for Summer I 2026 Census from 5pm - midnight
Completed - The scheduled maintenance has been completed.
May 15, 23:59 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 17:00 EDT
Scheduled - ConnectCarolina Student Administration Outage for Census processing. For more details visit the ConnectCarolina Census Outage page.
May 6, 09:21 EDT
Sakai Decomissioning
Completed - The scheduled maintenance has been completed.
May 15, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 00:00 EDT
Scheduled - On May 15, ITS will permanently decommission Sakai, UNC‑Chapel Hill’s former learning management system. As part of the transition to Canvas, ITS Educational Technologies has maintained Sakai in a restricted-access state for the past two years. Following decommissioning, Sakai will no longer be available.
Apr 15, 09:32 EDT
Wireless infrastructure upgrade
Completed - The scheduled maintenance has been completed.
May 15, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 05:01 EDT
Scheduled - Wireless services will experience intermittent outages during the change window.
May 14, 14:16 EDT
GitLab maintenance
Completed - The scheduled maintenance has been completed.
May 15, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 03:00 EDT
Scheduled - Standard patching is being performed on the ITS GitLab environments.
May 14, 10:58 EDT
VPN Not Accepting Connections
Resolved - This inicdent has been resolved.

Outage was caused by an unexpected licensing problem. The issue has been resolved. If users continue to have problems, please restart your VPN client and try again. If the issues persist for you, please open a new 962-HELP incident to advise.


May 15, 01:09 EDT
Investigating - ITS Networking is investigating issues with the VPN.
May 14, 19:14 EDT
May 14, 2026
HCM updates for positions may cause LDAP updates to be slow
Completed - The scheduled maintenance has been completed.
May 14, 19:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 17:00 EDT
Scheduled - HR will be updating a flag for positions as requested from a school that will trigger messages to IAM. We are expecting around 20,000 updates. IAM will process around 5,000 per hour. LDAP updates may experience slowness between 5:00PM and 7:00PM on 05/14/2026.
May 13, 15:46 EDT
Network maintenance affecting the UNC-Guest and "eduroam-Guest" wireless networks
Completed - The scheduled maintenance has been completed.
May 14, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 17:00 EDT
Scheduled - This change will NOT affect users and devices on the main eduroam network.

Routing changes must be performed on the UNC-Guest and eduroam-Guest networks, which are made available to devices and users who are not affiliated with the University but need to use campus wireless networks to access the Internet. These routing changes may cause a "blip" of up to three minutes while they are completed. Users should not need to make any changes and connectivity should be restored immediately.
May 13, 09:23 EDT
VPN Establishment of Connection Issues
Resolved - This inicdent has been resolved.

Initial testing and reports indicate this issue is now fixed. Please contact the Service Desk if problems connecting persist.
May 14, 17:16 EDT
Investigating - ITS Networking is aware of sporadic problems establishing a connection to the VPN. In most cases, a client reconnect or restart will fix the problem. At 5pm today (5/14) we will perform transparent maintenance that we hope to correct the issue.
May 14, 16:57 EDT
Splunk Maintenance
Completed - The scheduled maintenance has been completed.
May 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 06:00 EDT
Scheduled - Standard patching is being performed on the Splunk platform.
May 13, 12:33 EDT
iQuila Server Reboot
Completed - The scheduled maintenance has been completed.
May 14, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 06:45 EDT
Scheduled - In order to mitigate the newly discovered Copyfail vulnerability, we need to update internet-facing iQuila servers for off campus remote locations using iQuila bridges for connectivity back to campus. The remediation involves a kernel update and reboot to apply the necessary patches. These connections may experience short downtimes during the change window.
May 13, 09:19 EDT
May 13, 2026
Modify routing of small segments of UNC-PSK and eduroam to finalize migrations
Completed - The scheduled maintenance has been completed.
May 13, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 17:00 EDT
Scheduled - The overwhelming majority of current wireless users will NOT be affected by this change.

A routing change for small proof-of-concept segments of the eduroam and UNC-PSK wireless networks may cause devices in very limited areas of campus to see a network "blip" of up to three minutes while a routing change is made to support future growth of these SSIDs.
May 13, 09:06 EDT
Reported Service Issues
Resolved - This inicdent has been resolved.

All monitored services are currently responding appropriately. If any issues are identified, please submit a ticket to the Service Desk.


May 13, 13:33 EDT
Identified - An error occurred while updating firmware in the server environment. The environment has since been restored, but servers stuck in a boot loop will require manual intervention. Service owners experiencing issues should contact ITS-Systems-Infrastructure for assistance. Tickets have been assigned to Major Incident #384466
May 13, 11:44 EDT
Investigating - We are investigating reports of problems with one or more ITS services. Updates will be provided as they become available.
May 13, 10:50 EDT
Carolina CloudApps Maintenance
Completed - The scheduled maintenance has been completed.
May 13, 05:12 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 00:12 EDT
Scheduled - Standard platform patching is being performed on the environment.
May 13, 00:11 EDT
May 12, 2026
Canvas
Resolved - This incident has been resolved.
May 12, 17:07 EDT
Monitoring - ITS is working closely with Canvas’s parent company, Instructure, to determine its cybersecurity incident impacts specific to UNC-Chapel Hill. Instructure has provided a FAQ on the incident that has impacted thousands of schools nationwide. Any data breach information specific to our faculty and students will be promptly communicated to the impacted individuals. The registrar’s office will communicate directly with faculty to ensure grade submission options are available.

https://www.instructure.com/incident_update
May 8, 09:58 EDT
Upgrade XIQ-SE (NetSight) server and NAC servers
Completed - The scheduled maintenance has been completed.
May 12, 14:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 09:00 EDT
Scheduled - Upgrade XIQ-SE (NetSight) server and NAC servers from currently operation code to newer release as part of a normal upgrade cycle.
Apr 29, 09:16 EDT
Moving main campus Eduroam wireless network behind Firewall
Completed - The scheduled maintenance has been completed.
May 12, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 06:00 EDT
Scheduled - This change will move main campus Eduroam wireless vlan behind new Wifi-PAN firewall. This cutover change will impact all Eduroam wireless connections during the process. The actual impact should be less than 10 minutes inside the window.
Apr 1, 09:10 EDT
May 11, 2026
UNCApps and ITSApps Maintenance
Completed - The scheduled maintenance has been completed.
May 11, 09:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 08:00 EDT
Scheduled - Beginning Monday, May 11th remote access to the Citrix Storefront for UNCApps and ITSApps must be from on-campus or via the campus VPN.
Apr 22, 09:31 EDT
Moving main campus PSK wireless network behind Firewall
Completed - The scheduled maintenance has been completed.
May 11, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 06:00 EDT
Scheduled - This change will move main campus PSK wireless vlan behind new Wifi-PAN firewall. This cutover change will impact all PSK wireless connections during the process. The actual impact should be less than 10 minutes inside the window.
Apr 1, 09:09 EDT
May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026
Carrington Hall Network Problem Detected
Resolved - This incident has been resolved.
May 8, 08:16 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Carrington Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 8, 07:19 EDT
We are investigating reports of problems with Canvas. Updates will be provided as they become available.
Resolved - This incident has been resolved.
May 8, 05:04 EDT
Identified - The vendor is aware of this outage and is actively investigating. The status page of the vendor can be viewed here: https://status.instructure.com/
May 7, 17:17 EDT
Update - We are investigating reports of problems with Canvas. Updates will be provided as they become available.
May 7, 16:22 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
May 7, 16:10 EDT
May 7, 2026
Mangum Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
May 7, 16:29 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Mangum Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 7, 15:58 EDT
IMS Coastal Processes Environmental Health Lab Network Problem Detected
Resolved - This incident has been resolved.
May 7, 00:36 EDT
Investigating - Our monitoring tools have indicated a possible network issue at IMS Coastal Processes Environmental Health Lab. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 7, 00:28 EDT
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