In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 2025 - 00:00 EDT
Scheduled - Beginning the week of October 20, 2025 and ending the week of November 14, 2025, the firmware on all Mitel 6867i telephones will be systematically upgraded to the latest available version. These updates are scheduled to occur between midnight and 6:00 a.m. If you experience any issues with your desk phone, please submit a ticket using this link: https://go.unc.edu/RequestService or call 919-962-4357 and select option 5 for ITS-Telecommunications.
Oct 20, 2025 00:00 - Nov 14, 2025 23:59 EST

About This Site

ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click here.

CloudApps ? Operational
ConnectCarolina Operational
ConnectCarolina Finance Operational
ConnectCarolina HR ? Operational
ImageNow Operational
Infoporte Operational
ConnectCarolina Portal Operational
ConnectCarolina Student Admin Operational
Tarheel/Ram Reports Operational
Web Travel Operational
Databases Operational
Educational Technologies Operational
Canvas ? Operational
Panopto Operational
Voicethread Operational
Sakai Operational
GitLab Operational
ibiblio.org Operational
Identity Access Management Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Single Sign On ? Operational
Listserv Operational
Network Operational
Campus Location(s) Operational
Remote Sites Operational
Data Center ITS Operational
Data Center Hosted Operational
Campus Building Networks Operational
Wireless Operational
Campus DHCP Operational
Campus DNS Operational
F5 Load Balancing Operational
Network Access Control Operational
Network Time Protocol Operational
Campus VPN Operational
Voice Messaging ? Operational
ITS Web Proxy Operational
Network RADIUS Operational
Network Server Complex Operational
Internet Connection ? Operational
Office 365 Operational
Exchange Online Operational
Microsoft Teams Operational
SharePoint Online Operational
Identity Service Operational
Microsoft 365 Apps Operational
Microsoft Bookings Operational
Microsoft Forms Operational
Office for the web Operational
OneDrive for Business Operational
Multi-Factor Authentication (MFA) Operational
Other Office 365 Services Operational
Carolina Print Hub ? Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Security Operational
ITS Firewall Services Operational
School of Medicine Firewall Services Operational
Main Campus Firewall Services Operational
Data Center ITS Firewall Services Operational
Endpoint Detection and Response Operational
Splunk Operational
TeamDynamix Operational
TIM Operational
Virtual Lab ? Operational
UCS Virtualization Infrastructure Operational
Web Operational
www.unc.edu Operational
alertcarolina.unc.edu Operational
CarolinaGo Operational
Tarheels.live WordPress Operational
Sites WordPress Operational
Web.unc.edu WordPress ? Operational
School of Medicine WordPress Operational
Windows Services Operational
xMatters Operational
Other Services Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

I2B2 Maintenance Oct 30, 2025 07:00-07:30 EDT

Standard patching is being performed on the I2B2 environment.
Posted on Oct 24, 2025 - 11:09 EDT

ITS RightFax End of Service Oct 31, 2025 07:00 - Nov 7, 2025 16:00 EST

The RightFax service offering by ITS-Telecommunications has been terminated.
Posted on Sep 17, 2025 - 09:22 EDT

Internet node maintenance Nov 7, 2025 00:00-06:00 EST

Our Internet vendor will be performing maintenance on the Winston Salem path. This is a redundant link, and no interruption in connectivity is expected.
Posted on Oct 24, 2025 - 18:39 EDT

Infoporte Maintenance Nov 13, 2025 07:00-07:30 EST

Standard maintenance is being performed on Infoporte
Posted on Oct 24, 2025 - 10:06 EDT

Update Campus DNS and DHCP Services Dec 16, 2025 05:00-07:00 EST

Service maintenance will be performed on Infoblox appliances providing DNS and DHCP services to campus.
Posted on Sep 29, 2025 - 09:01 EDT
Oct 25, 2025

No incidents reported today.

Oct 24, 2025
Completed - The scheduled maintenance has been completed.
Oct 24, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 03:00 EDT
Scheduled - Standard patching is being performed on the ITS GitLab environments.
Oct 23, 10:10 EDT
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Oct 24, 00:15 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Oct 24, 00:12 EDT
Oct 23, 2025
Completed - The scheduled maintenance has been completed.
Oct 23, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 17:15 EDT
Scheduled - The Carolina CloudApps team will update the default Shibboleth service provider container image to include the latest patches and security fixes and add support for proxying websockets connections.
Oct 23, 10:32 EDT
Oct 22, 2025
Resolved - This incident has been resolved.
Oct 22, 12:07 EDT
Investigating - The Telecommunications Voicemail to Email service is currently experiencing issues with email deliverability. The vendor is currently looking into the issue for resolution.
Oct 22, 09:50 EDT
Resolved - This incident has been resolved.
Oct 22, 06:59 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Hortense King McClinton Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 22, 06:05 EDT
Oct 21, 2025
Completed - The scheduled maintenance has been completed.
Oct 21, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 17:00 EDT
Scheduled - A planned code upgrade is being performed on the firewalls protecting campus data centers. This code upgrade should have minimal, if any, impact on client traffic.
Oct 8, 09:16 EDT
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Oct 21, 16:49 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Oct 21, 16:36 EDT
Completed - The scheduled maintenance has been completed.
Oct 21, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 10:00 EDT
Scheduled - The trust zone F5 pair is being patched to fix intermittent network issues.
Oct 21, 09:46 EDT
Oct 20, 2025
Resolved - This inicdent has been resolved.

Vendor advises that the issue is resolved and the UNC instance has been stable after monitoring.


Oct 20, 20:55 EDT
Monitoring - According to the Canvas vendor team, "Canvas is now accessible, and engineers are monitoring for stability." Tests to the UNC Campus instance show the site is back and responding.
Oct 20, 19:28 EDT
Identified - Canvas is currently down for an unscheduled maintenance due to the AWS outage this morning. More information can be found at https://status.instructure.com/
Oct 20, 09:42 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Oct 20, 09:38 EDT
Resolved - Site has been stable after monitoring.
Oct 20, 18:38 EDT
Identified - VoiceThread is currently still having some issues due to the AWS outage this morning. Engineers are aware of the problem and working to resolve.
Oct 20, 09:48 EDT
Resolved - This incident has been resolved.
Oct 20, 16:03 EDT
Identified - The service provider for the Service Desk phone line is currently unavailable due to the AWS outage. To contact the Service Desk please use the Chat in the lower right corner at help.unc.edu.
Oct 20, 10:21 EDT
Resolved - This inicdent has been resolved.

Services have been restored


Oct 20, 07:39 EDT
Monitoring - AWS Engineers continue to observe recovery across most of the affected AWS Services. They can confirm global services and features that rely on US-EAST-1 have also recovered.
Oct 20, 06:18 EDT
Investigating - AWS Engineers are seeing significant signs of recovery. Most requests should now be succeeding. We continue to work through a backlog of queued requests. We will continue to provide additional information. Updates will be provided as they become available.
Oct 20, 05:58 EDT
Identified - The ITS Operations Center has detected an issue impacting one or more of our services. There is a major outage in the AWS region where many UNC resources (as well as UNC service providers) reside. UNC resources may be affected intermittently. AWS engineers have identified a potential root cause and continue to investigate trouble.
Oct 20, 05:39 EDT
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Oct 20, 05:27 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Oct 20, 05:24 EDT
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Oct 20, 03:47 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Oct 20, 03:45 EDT
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Oct 20, 03:27 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Oct 20, 03:24 EDT
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Oct 20, 03:21 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Oct 20, 03:16 EDT
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Oct 20, 03:05 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Oct 20, 03:00 EDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025
Resolved - This incident has been resolved.
Oct 17, 08:27 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Cobb Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 17, 06:09 EDT
Oct 16, 2025
Completed - The scheduled maintenance has been completed.
Oct 16, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 12:00 EDT
Scheduled - The F5 Load balancers are being updated to address possible security vulnerabilities
Oct 16, 10:36 EDT
Completed - The scheduled maintenance has been completed.
Oct 16, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 07:00 EDT
Scheduled - Standard patching is being performed on the Sakai environment.
Oct 7, 14:34 EDT
Completed - The scheduled maintenance has been completed.
Oct 16, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 06:00 EDT
Scheduled - Standard patching is being performed on the Single Sign On environment.
Oct 7, 14:40 EDT
Oct 15, 2025
Resolved - This incident has been resolved.
Oct 15, 01:48 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Hearing and Communications Center. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 15, 01:48 EDT
Resolved - This incident has been resolved.
Oct 15, 01:48 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Quadrangle Drive, 6340. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 15, 01:48 EDT
Resolved - This incident has been resolved.
Oct 15, 01:48 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Quadrangle Drive, 6101. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 15, 01:48 EDT
Resolved - This incident has been resolved.
Oct 15, 01:48 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Daybreak UNC Horizons. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 15, 01:48 EDT
Oct 14, 2025
Resolved - This incident has been resolved.
Oct 14, 23:52 EDT
Update - Lumen's Construction crews have completed prepping the temporary fiber and have begun splicing. We will continue to monitor the repair progress and will provide an ETR when a repair plan has been put into action.
Oct 14, 23:04 EDT
Update - Lumen repair crews have arrived on-site at the location of the damage and are currently assessing the extent of damage to their fiber optic cable. There are several drilling crews conducting an ongoing project drilling next to Lumen's fiber for several miles making it impossible to determine the damage location based on visual alone. We will continue to monitor the repair progress and will provide an ETR when a repair plan has been put into action.
Oct 14, 18:56 EDT
Identified - Our network vendor for this remote site has verified a fiber outage. We have no current estimated time of restoration.
Oct 14, 15:05 EDT
Investigating - Our monitoring tools have indicated a possible network issue at School of Business Charlotte. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 14, 14:53 EDT
Completed - The scheduled maintenance has been completed.
Oct 14, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 18:00 EDT
Scheduled - Maintenance is being performed on the F5 ITS-DMZ and Connect Carolina Pairs. No interruption of client traffic is expected at this time.
Oct 1, 09:20 EDT
Resolved - This incident has been resolved.
Oct 14, 03:20 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Oct 14, 03:15 EDT
Oct 13, 2025
Resolved - This incident has been resolved.
Oct 13, 19:41 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Penny Lane, 263. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 13, 16:51 EDT
Resolved - This incident has been resolved.
Oct 13, 08:00 EDT
Identified - Power outage
Oct 13, 04:41 EDT
Update - Outage appears to be caused by a power outage in the area. No estimated time of repair. Updates will be provided as they become available.
Oct 12, 20:41 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Franklin St, 208 West. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 12, 20:32 EDT
Resolved - This incident has been resolved.
Oct 13, 07:59 EDT
Identified - Power outage
Oct 13, 04:39 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Granville Towers South Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 12, 20:44 EDT
Resolved - This incident has been resolved.
Oct 13, 07:59 EDT
Identified - Power outage
Oct 13, 04:40 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Pittsboro Street, 210. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 12, 20:49 EDT
Resolved - This incident has been resolved.
Oct 13, 07:59 EDT
Identified - Power outage
Oct 13, 04:38 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Carolina Square Building C. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 12, 21:31 EDT
Resolved - This incident has been resolved.
Oct 13, 07:59 EDT
Identified - Power outage
Oct 13, 04:38 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Franklin St, 206. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 12, 22:16 EDT
Resolved - This incident has been resolved.
Oct 13, 07:59 EDT
Identified - Power outage
Oct 13, 04:43 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Cameron Ave, 211 West - Annex. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 12, 20:41 EDT
Resolved - This incident has been resolved.
Oct 13, 07:59 EDT
Identified - Power outage
Oct 13, 04:44 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Cameron Ave, 215 West House. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 12, 20:41 EDT
Resolved - This incident has been resolved.
Oct 13, 07:59 EDT
Identified - Power outage
Oct 13, 04:42 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Wilson Street, 205. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 12, 20:41 EDT
Resolved - This incident has been resolved.
Oct 13, 07:59 EDT
Identified - Power outage
Oct 13, 04:42 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Wilson Street, 207. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 12, 20:41 EDT
Oct 12, 2025
Oct 11, 2025
Completed - The scheduled maintenance has been completed.
Oct 11, 14:50 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 06:00 EDT
Scheduled - ConnectCarolina Finance outage. For more details visit the ConnectCarolina Finance Outage page.
Change Request 255325

Oct 1, 09:19 EDT