Campuswide Mitel 6867i Telephone Firmware Upgrade
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 2025 - 00:00 EDT
Scheduled - Beginning the week of October 20, 2025 and ending the week of November 14, 2025, the firmware on all Mitel 6867i telephones will be systematically upgraded to the latest available version. These updates are scheduled to occur between midnight and 6:00 a.m. If you experience any issues with your desk phone, please submit a ticket using this link: https://go.unc.edu/RequestService or call 919-962-4357 and select option 5 for ITS-Telecommunications.
Oct 20, 2025 00:00 - Nov 14, 2025 23:59 EST

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ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

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CloudApps ? Operational
ConnectCarolina Operational
ConnectCarolina Finance Operational
ConnectCarolina HR ? Operational
ImageNow Operational
Infoporte Operational
ConnectCarolina Portal Operational
ConnectCarolina Student Admin Operational
Tarheel/Ram Reports Operational
Web Travel Operational
Databases Operational
Educational Technologies Operational
Canvas ? Operational
Panopto Operational
Voicethread Operational
Sakai Operational
GitLab Operational
ibiblio.org Operational
Identity Access Management Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Single Sign On ? Operational
Listserv Operational
Network Operational
Campus Location(s) Operational
Remote Sites Operational
Data Center ITS Operational
Data Center Hosted Operational
Campus Building Networks Operational
Wireless Operational
Campus DHCP Operational
Campus DNS Operational
F5 Load Balancing Operational
Network Access Control Operational
Network Time Protocol Operational
Campus VPN Operational
Voice Messaging ? Operational
ITS Web Proxy Operational
Network RADIUS Operational
Network Server Complex Operational
Internet Connection ? Operational
Office 365 Operational
Exchange Online Operational
Microsoft Teams Operational
SharePoint Online Operational
Identity Service Operational
Microsoft 365 Apps Operational
Microsoft Bookings Operational
Microsoft Forms Operational
Office for the web Operational
OneDrive for Business Operational
Multi-Factor Authentication (MFA) Operational
Other Office 365 Services Operational
Carolina Print Hub ? Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Security Operational
ITS Firewall Services Operational
School of Medicine Firewall Services Operational
Main Campus Firewall Services Operational
Data Center ITS Firewall Services Operational
Endpoint Detection and Response Operational
Splunk Operational
TeamDynamix Operational
TIM Operational
Virtual Lab ? Operational
UCS Virtualization Infrastructure Operational
Web Operational
www.unc.edu Operational
alertcarolina.unc.edu Operational
CarolinaGo Operational
Tarheels.live WordPress Operational
Sites WordPress Operational
Web.unc.edu WordPress ? Operational
School of Medicine WordPress Operational
Windows Services Operational
xMatters Operational
Other Services Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Upgrade XIQ-SE (NetSight) server and NAC servers Nov 12, 2025 08:30-15:00 EST

Upgrade XIQ-SE (NetSight) server and NAC servers from currently operation code to newer release as part of a normal upgrade cycle.
Posted on Nov 05, 2025 - 09:20 EST

Infoporte Maintenance Nov 13, 2025 07:00-07:30 EST

Standard maintenance is being performed on Infoporte
Posted on Oct 24, 2025 - 10:06 EDT

Update Campus DNS and DHCP Services Dec 16, 2025 05:00-07:00 EST

Service maintenance will be performed on Infoblox appliances providing DNS and DHCP services to campus.
Posted on Sep 29, 2025 - 09:01 EDT
Nov 8, 2025
TeamDynamix upgrade to version 12.1
Completed - The scheduled maintenance has been completed.
Nov 8, 04:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 00:00 EST
Scheduled - TeamDynamix version 12.1 will be deployed to our Sandbox environment on November 7 and to Production on November 8. This is considered a transparent release.
Nov 5, 09:19 EST
Possible Issue Detected with TeamDynamix
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Nov 8, 00:17 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 8, 00:16 EST
Nov 7, 2025
ITS RightFax End of Service
Completed - The scheduled maintenance has been completed.
Nov 7, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 07:00 EDT
Scheduled - The RightFax service offering by ITS-Telecommunications has been terminated.
Sep 17, 09:22 EDT
Carolina CloudApps Node Drain
Completed - The scheduled maintenance has been completed.
Nov 7, 14:36 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 13:42 EST
Scheduled - Standard maintenance is being performed on Carolina CloudApps which requires moving workloads between compute servers. Project administrators could notice a redeploy happening, but this should be transparent assuming liveliness and readiness probes are set.
Nov 7, 13:40 EST
Nov 6, 2025
Internet node maintenance
Completed - This maintenance event has been cancelled by MCNC.
Nov 6, 21:06 EST
Scheduled - Our Internet vendor will be performing maintenance on the Winston Salem path. This is a redundant link, and no interruption in connectivity is expected.
Oct 24, 18:39 EDT
TDX went down for about a minuet and is now moving very slow.
Resolved - This inicdent has been resolved.

The vendor has given the all clear and that normal processing has resumed.
Nov 6, 14:50 EST
Update - We are investigating issues with TDX having long load times. Engineers are engaged to resolve the issue.
Nov 6, 13:43 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 6, 13:38 EST
Carolina CloudApps Maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 14:40 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 13:40 EST
Scheduled - Standard platform patching is being performed on the environment.
Nov 6, 13:33 EST
Franklin St, 134 East Network Problem Detected
Resolved - This incident has been resolved.
Nov 6, 13:33 EST
Investigating - Our monitoring tools have indicated a possible network issue at Franklin St, 134 East. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 6, 06:46 EST
Carolina CloudApps Maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 08:01 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 07:00 EST
Scheduled - Standard platform patching is being performed on the environment.
Nov 5, 09:18 EST
Splunk App Maintenance
Completed - The scheduled maintenance has been completed.
Nov 6, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 06:00 EST
Scheduled - Standard patching is being performed on Splunk Apps.
Nov 4, 13:18 EST
Possible Issue Detected with DUO Two-Step Verification
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Nov 6, 04:24 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 6, 02:53 EST
Possible Issue Detected with TeamDynamix
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Nov 6, 04:24 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 6, 02:54 EST
Possible Issue Detected with Voicethread
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Nov 6, 04:24 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 6, 03:07 EST
Finley Golf Course Rd, 194 Suite 106 Network Problem Detected
Resolved - This incident has been resolved.
Nov 6, 04:18 EST
Investigating - Our monitoring tools have indicated a possible network issue at Finley Golf Course Rd, 194 Suite 106. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 6, 02:54 EST
Teacch - Wilmington II Network Problem Detected
Resolved - This incident has been resolved.
Nov 6, 04:17 EST
Investigating - Our monitoring tools have indicated a possible network issue at Teacch - Wilmington II. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 6, 02:51 EST
Daybreak UNC Horizons Network Problem Detected
Resolved - This incident has been resolved.
Nov 6, 04:17 EST
Investigating - Our monitoring tools have indicated a possible network issue at Daybreak UNC Horizons. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 6, 02:53 EST
Quadrangle Drive, 6101 Network Problem Detected
Resolved - This incident has been resolved.
Nov 6, 04:17 EST
Investigating - Our monitoring tools have indicated a possible network issue at Quadrangle Drive, 6101. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 6, 02:51 EST
Bingham Facility Building Number 3 Network Problem Detected
Resolved - This incident has been resolved.
Nov 6, 04:17 EST
Investigating - Our monitoring tools have indicated a possible network issue at Bingham Facility Building Number 3. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 6, 02:51 EST
Daybreak UNC Horizons Network Problem Detected
Resolved - This incident has been resolved.
Nov 6, 04:17 EST
Investigating - Our monitoring tools have indicated a possible network issue at Daybreak UNC Horizons. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 6, 02:51 EST
Market St, 100 - Southern Village Network Problem Detected
Resolved - This incident has been resolved.
Nov 6, 04:17 EST
Investigating - Our monitoring tools have indicated a possible network issue at Market St, 100 - Southern Village. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 6, 02:51 EST
Finley Golf Course Rd, 194 Suite 102 Network Problem Detected
Resolved - This incident has been resolved.
Nov 6, 04:17 EST
Investigating - Our monitoring tools have indicated a possible network issue at Finley Golf Course Rd, 194 Suite 102. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 6, 03:04 EST
Quadrangle Drive, 6340 Network Problem Detected
Resolved - This incident has been resolved.
Nov 6, 04:17 EST
Investigating - Our monitoring tools have indicated a possible network issue at Quadrangle Drive, 6340. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 6, 02:51 EST
Possible Issue Detected with Web.unc.edu WordPress
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Nov 6, 03:53 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 6, 02:55 EST
Possible Issue Detected with Sites WordPress
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Nov 6, 03:38 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 6, 02:59 EST
Possible Issue Detected with School of Medicine WordPress
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Nov 6, 03:36 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 6, 02:58 EST
Possible Issue Detected with alertcarolina.unc.edu
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Nov 6, 03:31 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 6, 02:53 EST
Possible Issue Detected with www.unc.edu
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Nov 6, 03:29 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 6, 02:54 EST
Possible Issue Detected with Panopto
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Nov 6, 03:07 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 6, 03:04 EST
Hearing and Communications Center Network Problem Detected
Resolved - This incident has been resolved.
Nov 6, 02:53 EST
Investigating - Our monitoring tools have indicated a possible network issue at Hearing and Communications Center. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 6, 02:51 EST
Finley Golf Course Rd, 194 Suite 102 Network Problem Detected
Resolved - This incident has been resolved.
Nov 6, 02:52 EST
Investigating - Our monitoring tools have indicated a possible network issue at Finley Golf Course Rd, 194 Suite 102. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 6, 02:52 EST
TEACCH Asheville Technology Drive Network Problem Detected
Resolved - This incident has been resolved.
Nov 6, 02:52 EST
Investigating - Our monitoring tools have indicated a possible network issue at TEACCH Asheville Technology Drive. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 6, 02:51 EST
Possible Issue Detected with Canvas
Resolved - This inicdent has been resolved.

Canvas is up and reachable
Nov 6, 00:17 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 6, 00:12 EST
Nov 5, 2025
Opsview ssl maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 15:00 EST
Scheduled - The ssl certificates for Opsview are being renewed
Nov 5, 09:04 EST
Splunk Maintenance
Completed - The scheduled maintenance has been completed.
Nov 5, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 14:00 EST
Scheduled - Storage migration for Splunk indexer.
Nov 5, 09:04 EST
Nov 4, 2025
Carolina CloudApps
Completed - The scheduled maintenance has been completed.
Nov 4, 16:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 15:15 EST
Scheduled - Standard maintenance is being performed on Carolina CloudApps which requires moving workloads between compute servers. Project administrators could notice a redeploy happening, but this should be transparent assuming liveliness and readiness probes are set.
Nov 4, 15:14 EST
Avery Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Nov 4, 10:58 EST
Investigating - Our monitoring tools have indicated a possible network issue at Avery Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 4, 08:37 EST
Splunk App Maintenance
Completed - The scheduled maintenance has been completed.
Nov 4, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 06:00 EST
Scheduled - Standard patching is being performed on Splunk Apps.
Oct 31, 09:16 EDT
Nov 3, 2025
SSO Outage
Resolved - This inicdent has been resolved.

SSO is back online
Nov 3, 07:28 EST
Investigating - The ITS Operations Center has detected an issue impacting one or more of our services. Engineers have been engaged to investigate.
Nov 3, 07:19 EST
Possible Issue Detected with ConnectCarolina Student Admin
Resolved - This inicdent has been resolved.
Nov 3, 07:24 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 3, 07:08 EST
Possible Issue Detected with ConnectCarolina Finance
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Nov 3, 07:23 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 3, 07:10 EST
Possible Issue Detected with Voicethread
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Nov 3, 07:23 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 3, 07:11 EST
Possible Issue Detected with Canvas
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Nov 3, 07:23 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 3, 07:16 EST
Possible Issue Detected with Panopto
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Nov 3, 07:22 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 3, 07:16 EST
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025
TEACCH Asheville Technology Drive Network Problem Detected
Resolved - This incident has been resolved.
Oct 31, 03:06 EDT
Investigating - Our monitoring tools have indicated a possible network issue at TEACCH Asheville Technology Drive. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 31, 02:23 EDT
Oct 30, 2025
Splunk Maintenance
Completed - The scheduled maintenance has been completed.
Oct 30, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 06:00 EDT
Scheduled - Standard patching is being performed on the Splunk platform.
Oct 29, 12:12 EDT
I2B2 Maintenance
Completed - The scheduled maintenance has been completed.
Oct 30, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 07:00 EDT
Scheduled - Standard patching is being performed on the I2B2 environment.
Oct 24, 11:09 EDT
Craige Parking Deck Network Problem Detected
Resolved - This incident has been resolved.
Oct 30, 04:26 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Craige Parking Deck. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 29, 16:50 EDT
Oct 29, 2025
Old East Residence Hall Network Problem Detected
Resolved - This incident has been resolved.
Oct 29, 07:00 EDT
Identified - Scheduled Maintenance
Oct 29, 06:06 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Old East Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 29, 06:01 EDT
Oct 28, 2025

No incidents reported.

Oct 27, 2025
TEACCH Asheville Technology Drive Network Problem Detected
Resolved - This incident has been resolved.
Oct 27, 13:47 EDT
Identified - Maintenance is being performed at this site.
Oct 27, 13:28 EDT
Investigating - Our monitoring tools have indicated a possible network issue at TEACCH Asheville Technology Drive. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 27, 13:23 EDT
ConnectCarolina Unreachable
Resolved - This inicdent has been resolved.

All Connect Carolina services are back online.
Oct 27, 08:23 EDT
Identified - Connect Carolina Student and Finance are now online. Connect Carolina HR is expected to return to service shortly.
Oct 27, 08:08 EDT
Update - Technical teams are aware of the issue and actively working to resolve.
Oct 27, 07:47 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Oct 27, 07:33 EDT
Possible Issue Detected with ConnectCarolina HR
Resolved - This inicdent has been resolved.

All Connect Carolina services are back online.
Oct 27, 08:23 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Oct 27, 07:36 EDT
Oct 26, 2025
Possible Issue Detected with Wireless
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Oct 26, 16:32 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Oct 26, 16:27 EDT
Oct 25, 2025

No incidents reported.

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