All Systems Operational

About This Site

ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click here.

CloudApps Operational
ConnectCarolina Operational
ConnectCarolina Finance Operational
ConnectCarolina HR Operational
ImageNow Operational
Infoporte Operational
ConnectCarolina Portal Operational
ConnectCarolina Student Admin Operational
Tarheel/Ram Reports Operational
Web Travel Operational
Databases Operational
Educational Technologies Operational
Canvas Operational
Panopto Operational
Voicethread Operational
GitLab Operational
ibiblio.org Operational
Identity Access Management Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Single Sign On Operational
Listserv Operational
Network Operational
Campus Location(s) Operational
Remote Sites Operational
Data Center ITS Operational
Data Center Hosted Operational
Campus Building Networks Operational
Wireless Operational
Campus DHCP Operational
Campus DNS Operational
F5 Load Balancing Operational
Network Access Control Operational
Network Time Protocol Operational
Campus VPN Operational
Voice Messaging Operational
ITS Web Proxy Operational
Network RADIUS Operational
Network Server Complex Operational
Internet Connection Operational
Office 365 Operational
Exchange Online Operational
Microsoft Teams Operational
SharePoint Online Operational
Identity Service Operational
Microsoft 365 Apps Operational
Microsoft Bookings Operational
Microsoft Forms Operational
Office for the web Operational
OneDrive for Business Operational
Multi-Factor Authentication (MFA) Operational
Other Office 365 Services Operational
Carolina Print Hub Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Security Operational
ITS Firewall Services Operational
School of Medicine Firewall Services Operational
Main Campus Firewall Services Operational
Data Center ITS Firewall Services Operational
Endpoint Detection and Response Operational
Splunk Operational
TeamDynamix Operational
TIM Operational
Virtual Lab Operational
UCS Virtualization Infrastructure Operational
Web Operational
www.unc.edu Operational
alertcarolina.unc.edu Operational
CarolinaGo Operational
Tarheels.live WordPress Operational
Sites WordPress Operational
Web.unc.edu WordPress Operational
School of Medicine WordPress Operational
Windows Services Operational
xMatters Operational
Other Services Operational
Zoom Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

iThenticate Maintenance Jun 1, 2026 00:00 - Jun 2, 2026 00:00 EDT

The iThenticate service, hosted by the Office of the Vice Chancellor for Research, will be down for maintenance on June 1st for a period of approximately 24 hours as the vendor is migrating UNC to a newer version. Additional details can be found at https://research.unc.edu/systems/ithenticate/2026-upgrade/
Posted on May 15, 2026 - 12:51 EDT

ITS Data Center Spine Switch Reboots Jun 4, 2026 05:00-07:00 EDT

We are rebooting spine switches in the ITS Data Center and we expect minimal customer impact.
Posted on May 15, 2026 - 08:16 EDT

Opsview Maintenance Jun 4, 2026 14:00-16:00 EDT

The Opsview servers are being updated
Posted on May 27, 2026 - 09:05 EDT

IAM - Routine change to selfservice.unc.edu Jul 20, 2026 17:00-17:10 EDT

Release a new version of selfservice.unc.edu with minimum impact to end-users.  The change will be released in a rolling fashion, one node at a time, so the impact to users should be minimal, if any.  Minor changes to user interfaces generally have little to no end-user impact.
Posted on May 28, 2026 - 16:31 EDT
May 31, 2026

No incidents reported today.

May 30, 2026

No incidents reported.

May 29, 2026
GitLab maintenance
Completed - The scheduled maintenance has been completed.
May 29, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 03:00 EDT
Scheduled - Standard patching is being performed on the ITS GitLab environments.
May 28, 14:42 EDT
May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026
TEACCH Lake Boone Network Problem Detected
Resolved - This incident has been resolved.
May 24, 05:05 EDT
Identified - Duke Energy is reporting a power outage in the area. Power is expected to be restored by 6:15am.
May 24, 04:30 EDT
Investigating - Our monitoring tools have indicated a possible network issue at TEACCH Lake Boone. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 24, 04:19 EDT
May 23, 2026
Renee Lynne Ct, 101 Network Problem Detected
Resolved - This incident has been resolved.
May 23, 03:34 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Renee Lynne Ct, 101. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 23, 00:17 EDT
Renee Lynn Ct, 100 Network Problem Detected
Resolved - This incident has been resolved.
May 23, 02:46 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Renee Lynn Ct, 100. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 22, 23:29 EDT
May 22, 2026
Renee Lynn Ct, 100 Network Problem Detected
Resolved - This incident has been resolved.
May 22, 11:28 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Renee Lynn Ct, 100. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 22, 08:02 EDT
Renee Lynne Ct, 101 Network Problem Detected
Resolved - This incident has been resolved.
May 22, 11:24 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Renee Lynne Ct, 101. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 22, 08:48 EDT
May 21, 2026
Intermittent WiFi Issues
Resolved - This inicdent has been resolved.

Resolved. Two issues. One was a global bug that we experienced when saving a change to configuration on the Meraki site. The other was a 'case sensitive' error which was not expected (profile name 'eduroam' was inserted as 'Eduroam').
May 21, 10:37 EDT
Update - For users in the affected buildings, the PSK WiFi is still working / available if you already have the key. Devices do not need to be registered to work.
May 21, 09:27 EDT
Investigating - Intermittent WiFi issues are currently affecting the following buildings: Tarrson, First Dental, Koury Oral, Brauer, Carroll, Murphey, Hanes Hall, Ackland Art Storage, DC, Brooks Hall, Bingham Hall.

Networking has identified firmware issues as the cause and are currently working with the vendor to resolve.
May 21, 09:07 EDT
The Dillon Network Problem Detected
Resolved - This incident has been resolved.
May 21, 10:00 EDT
Investigating - Our monitoring tools have indicated a possible network issue at The Dillon. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 21, 09:53 EDT
Intermittent Issues at Horton, Hardin, Koury, Stacy, Graham, McClinton, Everett and Lewis Dorms
Resolved - This incident has been resolved.
May 21, 09:07 EDT
Identified - Intermittent WiFi issues are currently affecting the following buildings: Tarrson, First Dental, Koury Oral, Brauer, Carroll, Murphey, Hanes Hall, Ackland Art Storage, DC, Brooks Hall, Bingham Hall.

Networking has identified firmware issues as the cause and are currently working with the vendor to resolve.
May 21, 08:56 EDT
Investigating - Users may experience intermittent WiFi issues at Horton, Hardin, Koury, Stacy, Graham, McClinton, Everett and Lewis Dorms. Networking is engaged and working on a resolution.
May 21, 07:18 EDT
Meraki Wireless Network Group Migration
Completed - The scheduled maintenance has been completed.
May 21, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 06:00 EDT
Scheduled - The Wireless team is performing a network change that will cause a brief client disruption. During the change, people should expect for their device to be disconnected from the wireless network, but will be able to reconnect shortly afterwards.
May 20, 09:17 EDT
May 20, 2026
Middleware F5 License Renewal
Completed - The scheduled maintenance has been completed.
May 20, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 18:30 EDT
Scheduled - No impact to client traffic is anticipated
May 13, 09:28 EDT
Connect Carolina F5 maintenance
Completed - The scheduled maintenance has been completed.
May 20, 18:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 17:30 EDT
Scheduled - Load balanced traffic for Connect Carolina is being migrated to newer hardware.
May 20, 09:15 EDT
Possible Issue Detected with Voicethread
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
May 20, 11:08 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
May 20, 11:07 EDT
Possible Issue Detected with Panopto
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
May 20, 11:08 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
May 20, 11:07 EDT
Possible Issue Detected with TeamDynamix
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
May 20, 11:03 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
May 20, 11:02 EDT
Carolina CloudApps Maintenance
Completed - The scheduled maintenance has been completed.
May 20, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 00:00 EDT
Scheduled - Platform maintenance is being performed on the environment.
May 13, 09:27 EDT
IMS Coastal Processes Environmental Health Lab Network Problem Detected
Resolved - This incident has been resolved.
May 20, 01:51 EDT
Investigating - Our monitoring tools have indicated a possible network issue at IMS Coastal Processes Environmental Health Lab. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 20, 00:11 EDT
Possible Issue Detected with TeamDynamix
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
May 20, 01:05 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
May 20, 01:02 EDT
May 19, 2026
IAM - Post-Census PeopleSoft to IAM Bulk Load
Completed - The scheduled maintenance has been completed.
May 19, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 08:00 EDT
Scheduled - Push all student records from Campus Solutions to Directory-Manager after Census activities are complete.  This happens for Fall, Spring, Summer I and Summer II semesters.  We will release 5000 updates per hour.  After this data push, all privacy flags should be cleared for first-time students who have not chosen FERPA privacy. During this data load, updates to LDAP and AD may be slower than usual.
Apr 16, 09:12 EDT
Teacch - Wilmington II Network Problem Detected
Resolved - This incident has been resolved.
May 19, 10:33 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Teacch - Wilmington II. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 19, 10:20 EDT
Single Sign On Maintenance
Completed - The scheduled maintenance has been completed.
May 19, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 06:00 EDT
Scheduled - Standard patching is being performed on the Single Sign On environment.
May 13, 09:01 EDT
May 18, 2026
May 17, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage