All Systems Operational

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ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click here.

CloudApps ? Operational
ConnectCarolina Operational
ConnectCarolina Finance Operational
HR/Payroll ? Operational
ImageNow Operational
Infoporte Operational
Portal Operational
Student Administration Operational
Tarheel/Ram Reports Operational
Web Travel Operational
Databases Operational
Educational Technologies Operational
Canvas ? Operational
Zoom Operational
Panopto Operational
Voicethread Operational
Sakai Operational
ibiblio.org Operational
Identity Access Management Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Single Sign On ? Operational
Internet Connection ? Operational
Listserv Operational
Network Operational
Campus Location(s) Operational
Remote Location(s) Operational
Data Center ITS Operational
Data Center Hosted Operational
Campus Building Networks Operational
Wireless Operational
Campus DHCP Operational
Campus DNS Operational
F5 Load Balancing Operational
Network Access Control Operational
Network Time Protocol Operational
Campus VPN Operational
Voice Messaging ? Operational
ITS Web Proxy Operational
Network RADIUS Operational
Network Server Complex Operational
Office 365 Operational
Exchange Online Operational
Microsoft Teams Operational
SharePoint Online Operational
Identity Service Operational
Microsoft 365 Apps Operational
Microsoft Bookings Operational
Microsoft Forms Operational
Office for the web Operational
OneDrive for Business Operational
Multi-Factor Authentication (MFA) Operational
Other Office 365 Services Operational
Carolina Print Hub ? Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Security Operational
ITS Firewall Services Operational
School of Medicine Firewall Services Operational
Main Campus Firewall Services Operational
Data Center ITS Firewall Services Operational
Endpoint Detection and Response Operational
Service Now Operational
Splunk Operational
TIM Operational
Virtual Lab ? Operational
UCS Virtualization Infrastructure Operational
Web Operational
www.unc.edu Operational
alertcarolina.unc.edu Operational
CarolinaGo Operational
Tarheels.live WordPress Operational
Sites WordPress Operational
Web.unc.edu WordPress ? Operational
School of Medicine WordPress Operational
Windows Services Operational
xMatters Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update SSL certificate for ldap.unc.edu Mar 28, 2024 17:00-17:30 EDT
Update - The InCommon CA 2 intermediate certificate may be found here: https://crt.sh/?d=8079908730
Mar 20, 2024 - 10:20 EDT
Scheduled - The SSL certificate for ldap.unc.edu will be updated on March 28th at 5pm. The update will include a new intermediate InCommon CA 2 certificate, since the current InCommon CA certificate expires in October, 2024. Applications that require a complete certificate chain to connect to ldap.unc.edu will need to update both the ldap.unc.edu SSL certificate and the InCommon CA 2 certificate in their certificate chain. Change Request # CHG0043448
Mar 20, 2024 - 09:34 EDT
Tier 1 Bandwidth upgrade Apr 3, 2024 05:30-05:40 EDT
On Wed. April 3rd at 5:30 AM the Kena Labs Tier 1 will briefly go down while Netdeployment upgrades the fiber links feeding it from 10G to 40G, This work will take approximatley 10 Min. to complete. During this time these Buildings will see a short network outage. By 5:40 AM the Tier 1 and all impacted buidlings should be back online.

Kenan Labs
Murray/Venable
Student Athletic Center for Excellence
Caudill Labs
Genome Science
Stone Center
Tate Turner Kuralt
Kenan Football Center
Kenan Stadium
Morehead Labs
Mitchell Hall
Coker Hall
Wilson Hall
Global Education Center
Fordham Hall

Posted on Mar 25, 2024 - 12:24 EDT
Service maintenance will be performed on the campus VPN. After this change, users connecting to the VPN will be redirected to the standard single sign on page to complete their VPN authentication. This should not affect existing connections, but it is possible users will be kicked off and be asked to re-authenticate. Change Request # CHG0043441
Posted on Mar 20, 2024 - 09:21 EDT
Service maintenance will be performed on Citrix Administration. Change Request # CHG0043170
Posted on Feb 14, 2024 - 09:18 EST
Past Incidents
Mar 28, 2024
Completed - The scheduled maintenance has been completed.
Mar 28, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 06:00 EDT
Scheduled - We had a problem on master iQuila server on 3/26 that the VRRP floating IP stopped functioning as it should. The problem caused all iQuila remote offices to drop off line during business hours. We had to power off the master server and forced all traffic to failover to the standby in order to resume connectivity for those remote sites. This window is to work with vendor to identify the root cause of the problem and resolution.

All iQuila remote sites may experience intermittent network connectivity issues during the change window. The remote locations are listed below:

TEACCH-Wilmington
209 Conner Dr Apt 5
Horizons
209 Conner Dr Apt 18
Horizons
Hearing & Communication Center (HCC)
Southport (PFAS)
Southern Village - 100 Market St.
Prestwick Place
194 Finley Golf Course Rd
Suite 102
Prestwick Place
194 Finley Golf Course Rd
Suite 106
Hemophilia Treatment Center
6340 Quadrangle Dr
Rm 119
LCCC
6101 Quadrangle Dr

Mar 27, 09:07 EDT
Completed - The scheduled maintenance has been completed.
Mar 28, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 06:00 EDT
Scheduled - Service maintenance will be performed on Single Sign On (SSO). Change Request # CHG0043514
Mar 26, 07:50 EDT
Mar 27, 2024

No incidents reported.

Mar 26, 2024
Completed - The scheduled maintenance has been completed.
Mar 26, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 17:00 EDT
Scheduled - Service maintenance will be performed on the UNC SSO service betwen 5pm and 6pm on Tuesday, March 26,2034. Change Request # CHG0043440
Mar 15, 16:29 EDT
Resolved - This incident has been resolved.

INC0446218 has been resolved. Engineers have advised that this issue can be resolved.


Mar 26, 13:22 EDT
Update - We are still aware of this issue and are working with groups to resolve. We have a ticket open with Microsoft concerning this issue as well.
Mar 26, 08:01 EDT
Update - We are continuing to investigate this issue.
Mar 25, 11:00 EDT
Update - We are continuing to investigate this issue.
Mar 25, 10:59 EDT
Update - We are continuing to investigate this issue.
Mar 25, 10:48 EDT
Update - The ITS Operations Center has detected an issue impacting one or more of our services. Engineers have been engaged to investigate.
Mar 25, 10:45 EDT
Investigating - The ITS Operations Center has detected an issue impacting one or more of our services. Engineers have been engaged to investigate.
Mar 25, 10:40 EDT
Resolved - All devices are operational and have been stable for 30 minutes.
Mar 26, 11:34 EDT
Monitoring - A fix has been implemented. We have switched to the standby server and we are monitoring the results.
Mar 26, 11:03 EDT
Update - Sites affected: Finley Golf Course Rd, 194, Southport Building 2, Hearing and Communication Center, Quadrangle Drive, 6101, Quadrangle Drive, 6340, Finley Golf Course Rd, 194, Daybreak UNC Horizons, Teacch - Wilmington II, Market St, 100 - Southern Village
Mar 26, 10:56 EDT
Investigating - We are seeing several sites connected to iQuila showing as down
Mar 26, 10:38 EDT
Resolved - This incident has been resolved.
Mar 26, 10:49 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Finley Golf Course Rd, 194. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 26, 10:38 EDT
Resolved - This incident has been resolved.
Mar 26, 07:37 EDT
Identified - Network Analysts are currently working in the Mary Ann Smith Building. Wireless connectivity is affected
Mar 26, 07:05 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Smith Building, Mary Ann. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 26, 06:11 EDT
Completed - The scheduled maintenance has been completed.
Mar 26, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 05:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 25, 10:27 EDT
Scheduled - NetDeployment will be upgrading the network switches in the Smith building Tuesday 3/26/24 from 5AM - 7AM, during this time the network in the Smith building will be down, after 7AM the network in the building will be operating normaly.
Mar 25, 10:26 EDT
Mar 25, 2024
Completed - The scheduled maintenance has been completed.
Mar 25, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 17:00 EDT
Scheduled - Grouper will not be accessible (UI and web service) during this upgrade window.
Mar 20, 09:35 EDT
Resolved - This incident has been resolved.

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Mar 25, 07:32 EDT
Monitoring - TIM was affected by planned, scheduled, and routine database maintenance that required manual intervention. The production application was restarted after the database was brought back online, bringing the TIM application back online.
Mar 25, 07:07 EDT
Investigating - The ITS Operations Center has detected an issue impacting one or more of our services. Engineers have been engaged to investigate.
Mar 25, 06:13 EDT
Mar 24, 2024

No incidents reported.

Mar 23, 2024
Resolved - This incident has been resolved.

Issue is resolved


Mar 23, 09:42 EDT
Monitoring - The issue has cleared from our monitoring infrastructure; continuing to engage with engineers.
Mar 23, 09:39 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 23, 09:12 EDT
Mar 22, 2024

No incidents reported.

Mar 21, 2024
Resolved - This incident has been resolved.
Mar 21, 18:30 EDT
Monitoring - A fix has been implemented and we are monitoring the results. Waiting to hear back from Spectrum on root cause
Mar 21, 13:53 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 21, 13:22 EDT
Update - Engineers are continuing to investigate and get in contact with the ISP, Spectrum.
Mar 21, 12:59 EDT
Investigating - Network devices off of our Met E Tier 1 link from Spectrum started seeing issues around 12:23pm including Quadrangle and Carolina Living and Learning
Mar 21, 12:45 EDT
Resolved - This incident has been resolved.

Mistakenly opened this incident


Mar 21, 12:42 EDT
Investigating - The ITS Operations Center has detected an issue impacting network connectivity issues at our Quadrangle and Carolina Living and Learning sites. Engineers have been engaged to investigate.
Mar 21, 12:39 EDT
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Mar 21, 11:05 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 21, 11:04 EDT
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Mar 21, 10:51 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Mar 21, 10:50 EDT
Completed - The scheduled maintenance has been completed.
Mar 21, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 06:00 EDT
Scheduled - Service maintenance will be performed on ITS-DMZ F5 Load Balancing. Change Request # CHG0043388
Mar 13, 09:23 EDT
Completed - The scheduled maintenance has been completed.
Mar 21, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 05:00 EDT
Scheduled - Service maintenance will be performed on . Change Request # CHG0043391
Mar 11, 11:15 EDT
Mar 20, 2024
Resolved - This incident has been resolved.
Mar 20, 15:45 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Alexander Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 20, 15:14 EDT
Mar 19, 2024
Completed - The scheduled maintenance has been completed.
Mar 19, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 17:30 EDT
Scheduled - Service maintenance will be performed on ConnectCarolina. During this scheduled maintainance, ConnectCarolina will be unavailable. Please see https://ccinfo.unc.edu/psuoutage/ for more information.

Change Request # CHG0043363

Mar 11, 15:07 EDT
Completed - The scheduled maintenance has been completed.
Mar 19, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 06:01 EDT
Scheduled - Service maintenance will be performed on Splunk. Change Request # CHG0043430
Mar 15, 08:12 EDT
Completed - The scheduled maintenance has been completed.
Mar 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 06:00 EDT
Scheduled - Service maintenance will be performed on the Departments F5 Load Balancing. Change Request # CHG0043386
Mar 13, 09:23 EDT
Resolved - This incident has been resolved.
Mar 19, 06:13 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Quadrangle Drive, 6101. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Mar 19, 06:13 EDT
Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 06:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 11, 15:18 EDT
Scheduled - Service maintenance will be performed on databases used by ConnectCarolina, TIM, and other ITS Services, including Identity Management. For more details visit the ConnectCarolina Outage page.
Change Request # CHG0043302 outlines this work.

Mar 11, 15:05 EDT
Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 11:00 EDT
Scheduled - Service maintenance will be performed on Enterprise Database Administration. Change Request # CHG0043301
Feb 28, 09:16 EST
Completed - The scheduled maintenance has been completed.
Mar 15, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 03:00 EDT
Scheduled - Service maintenance will be performed on Git Lab starting on 03/15/2024 at 03:00 and ending at 04:00.

Change Request # CHG0043429

Mar 14, 21:16 EDT
Mar 14, 2024
Completed - The scheduled maintenance has been completed.
Mar 14, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 18:00 EDT
Scheduled - Service maintenance will be performed on F5 Load Balancing. Change Request # CHG0043422
Mar 14, 11:05 EDT
Resolved - This incident has been resolved.

F5 has been stabilized and services are operational


Mar 14, 08:49 EDT
Update - Several services were affected: F5, SSO, Canvas, Panopto, VoiceThread, Zoom, Qualys, ServiceNow, ConnectCarolina, etc.
Mar 14, 07:46 EDT
Update - The ITS Operations Center has detected an issue impacting one or more of our services. Engineers have been engaged to investigate.
Mar 14, 07:42 EDT
Monitoring - These outages occurred because of a planned change to update the firmware on the F5. Once the F5 came back up, the IP intelligence module did not come back up after F5 firmware upgrades. This caused several services to go down
Mar 14, 07:00 EDT
Investigating - Qualys is experiencing a degradation of service. The vendor is aware of the problem and working to resolve it. See https://status.qualys.com for details on the status of US Platform 1.'
Mar 14, 05:38 EDT
Completed - The scheduled maintenance has been completed.
Mar 14, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 06:00 EDT
Scheduled - Service maintenance will be performed on the appliances providing DNS and DHCP service to campus. Change Request # CHG0043407
Mar 13, 08:52 EDT