UNC Chapel Hill - ITS Status

Wordpress/sites.unc.edu Intermitent Performance Issues

Monitoring - Sites are now recovered and operating normally.

Earlier incident activity was caused by elevated automated traffic (bots, scrapers, and automated tools) generating excessive requests, resulting in intermittent performance degradation.

We are actively monitoring traffic and updating rules to block unwanted patterns, and working with vendors to strengthen protections. The Major Incident will remain open while we continue active monitoring and validation of stability.
Jun 30, 2026 - 14:44 EDT

Investigating - The ITS Operations Center has detected an issue impacting Wordpress/sites.unc.edu. Engineers have been engaged to investigate.
Jun 30, 2026 - 13:08 EDT

About This Site

ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click here.

CloudApps Operational

ConnectCarolina Operational

ConnectCarolina Finance Operational

ConnectCarolina HR Operational

ImageNow Operational

Infoporte Operational

ConnectCarolina Portal Operational

ConnectCarolina Student Admin Operational

Tarheel/Ram Reports Operational

Web Travel Operational

Databases Operational

Educational Technologies Operational

Canvas Operational

Panopto Operational

Voicethread Operational

GitLab Operational

ibiblio.org Operational

Identity Access Management Operational

Guest ID Authentication Operational

Duo Two-Step Verification Operational

Password Management Operational

Onyen Creation Operational

Guest ID Creation Operational

LDAP Operational

Single Sign On Operational

Listserv Operational

Network Operational

Campus Location(s) Operational

Remote Sites Operational

Data Center ITS Operational

Data Center Hosted Operational

Campus Building Networks Operational

Wireless Operational

Campus DHCP Operational

Campus DNS Operational

F5 Load Balancing Operational

Network Access Control Operational

Network Time Protocol Operational

Campus VPN Operational

Voice Messaging Operational

ITS Web Proxy Operational

Network RADIUS Operational

Network Server Complex Operational

Internet Connection Operational

Office 365 Operational

Exchange Online Operational

Microsoft Teams Operational

SharePoint Online Operational

Identity Service Operational

Microsoft 365 Apps Operational

Microsoft Bookings Operational

Microsoft Forms Operational

Office for the web Operational

OneDrive for Business Operational

Multi-Factor Authentication (MFA) Operational

Other Office 365 Services Operational

Carolina Print Hub Operational

Research Computing Operational

RC Database Operational

Virtual Computing Lab (VCL) Operational

Security Operational

ITS Firewall Services Operational

School of Medicine Firewall Services Operational

Main Campus Firewall Services Operational

Data Center ITS Firewall Services Operational

Endpoint Detection and Response Operational

Splunk Operational

TeamDynamix Operational

TIM Operational

Virtual Lab Operational

UCS Virtualization Infrastructure Operational

Web Operational

www.unc.edu Operational

alertcarolina.unc.edu Operational

CarolinaGo Operational

Tarheels.live WordPress Operational

Sites WordPress Operational

Web.unc.edu WordPress Operational

School of Medicine WordPress Operational

Windows Services Operational

xMatters Operational

Other Services Operational

Zoom Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Single Sign On Maintenance Jul `2`, `2026` `06:00`-`07:00` EDT

Standard patching is being performed on the Single Sign On environment.
Posted on Jun 29, 2026 - 09:46 EDT

Departmental F5 pair maintenance Jul `2`, `2026` `17:00`-`19:00` EDT

Client traffic is not expected to suffer any interruption
Posted on Jul 01, 2026 - 09:15 EDT

UNC-Events Wireless Vlan Migration Jul `6`, `2026` `06:00`-`07:00` EDT

Clients connected to the UNC-Events wireless network will experience a brief client disruption. The Wireless team will be migrating the network to a different vlan.
Posted on Jul 01, 2026 - 09:17 EDT

Migrating VLANs for Campus Jul `7`, `2026` `05:00`-`07:00` EDT

Clients connected to the Eduroam or 25-26-UNC-PSK wireless network will experience a brief client disruption. The Wireless team will be migrating these networks to a different vlan.
Posted on Jul 01, 2026 - 09:19 EDT

Single Sign On Maintenance Jul `7`, `2026` `06:00`-`08:00` EDT

Standard patching is being performed on the Single Sign On environment.
Posted on Jul 01, 2026 - 13:50 EDT

ITS-DMZ F5 Maintenance Jul `7`, `2026` `17:00`-`19:00` EDT

The ITS_DMZ F5 pair environment will be updated to the latest version of the tmsh operating system. Client traffic is not expected to suffer any interruption
Posted on Jul 01, 2026 - 09:20 EDT

Database quarterly patching - ConnectCarolina, Infoporte, and ITS Database Administration hosted databases Jul `11`, `2026` `05:00`-`12:00` EDT

Service maintenance will be performed on databases supporting Enterprise Applications, ConnectCarolina, Identity Access Management, and other ITS Database hosted databases.

For more details please visit the ConnectCarolina Outage page found here: https://ccinfo.unc.edu/outage_oracle_db_patching/
Posted on Jul 01, 2026 - 09:23 EDT

Enable the new annual PSK Jul `13`, `2026` `17:00`-`19:00` EDT

Update - The start date has been moved from 7/20 to 7/13.
Jun 24, 2026 - 16:46 EDT

Scheduled - The new annual PSK wireless network, 26-27-UNC-PSK is being enabled for campus and resnet. You have 2 weeks to migrate to this network from 25-26-UNC-PSK. Please refer to help.unc.edu for the new password.
Jun 09, 2026 - 16:30 EDT

IAM - Routine change to selfservice.unc.edu Jul `20`, `2026` `17:00`-`17:10` EDT

Release a new version of selfservice.unc.edu with minimum impact to end-users. The change will be released in a rolling fashion, one node at a time, so the impact to users should be minimal, if any. Minor changes to user interfaces generally have little to no end-user impact.
Posted on May 28, 2026 - 16:31 EDT

Disable the prior year's general PSK network Aug `4`, `2026` `05:00`-`07:00` EDT

Last year's annual PSK network has been removed. Please connect to this year's PSK network.
Posted on Jun 09, 2026 - 16:45 EDT

New UNC-Guest-PSK password Aug `4`, `2026` `05:00`-`07:00` EDT

The new annual PSK wireless network, 26-27-UNC-PSK is being enabled for campus and resnet. You have 2 weeks to migrate to this network from 25-26-UNC-PSK. Please refer to help.unc.edu for the new password.
Posted on Jun 09, 2026 - 16:46 EDT

Past Incidents

Jul 1, 2026

Opsview Server Maintenance

Completed - The scheduled maintenance has been completed.
Jul 1, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 14:00 EDT

Scheduled - The Opsview servers are being upgraded to the latest system packages.
Jul 1, 09:13 EDT

Wireless PSK Degraded

Resolved - This inicdent has been resolved.

PSK degraded issue resolved, Firewall issue, closing case.

Jul 1, 11:24 EDT

Investigating - Wireless PSK network is currently degraded across all infrastructure. Engineers are aware and working to resolve the issue.
Jul 1, 10:54 EDT

Baity Hill 1600 Student Family Housing Network Problem Detected

Resolved - This incident has been resolved.
Jul 1, 09:41 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Baity Hill 1600 Student Family Housing. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 1, 03:24 EDT

Splunk App Maintenance

Completed - The scheduled maintenance has been completed.
Jul 1, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 07:01 EDT

Scheduled - Standard patching is being performed on Splunk Apps.
Jun 30, 14:30 EDT

Migrating VLANs for Residential Halls

Completed - The scheduled maintenance has been completed.
Jul 1, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 05:00 EDT

Scheduled - Clients connected to the Eduroam or 25-26-UNC-PSK wireless network will experience a brief client disruption. The Wireless team will be migrating these networks to a different vlan.
Jun 24, 09:08 EDT

Anderson, Eugene G (Softball) Stadium Network Problem Detected

Resolved - This incident has been resolved.
Jul 1, 05:18 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Anderson, Eugene G (Softball) Stadium. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 1, 03:37 EDT

Carolina CloudApps Maintenance

Completed - The scheduled maintenance has been completed.
Jul 1, 05:01 EDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 1, 00:34 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 00:30 EDT

Scheduled - Standard platform patching is being performed on the environment.
Jul 1, 00:27 EDT

Hearing and Communications Center Network Problem Detected

Resolved - This incident has been resolved.
Jul 1, 04:55 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Hearing and Communications Center. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 1, 03:23 EDT

Parker Residence Hall Network Problem Detected

Resolved - This incident has been resolved.
Jul 1, 04:53 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Parker Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 1, 03:36 EDT

Teague Residence Hall Network Problem Detected

Resolved - This incident has been resolved.
Jul 1, 04:53 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Teague Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 1, 03:54 EDT

Ehringhaus Residence Hall Network Problem Detected

Resolved - This incident has been resolved.
Jul 1, 04:48 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Ehringhaus Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 1, 03:12 EDT

Alumni Center, George Watts Hill Network Problem Detected

Resolved - This incident has been resolved.
Jul 1, 04:48 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Alumni Center, George Watts Hill. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 1, 03:08 EDT

Boshamer, Cary C., Stadium (New/2008) Network Problem Detected

Resolved - This incident has been resolved.
Jul 1, 04:48 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Boshamer, Cary C., Stadium (New/2008). Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 1, 03:37 EDT

Van Hecke-Wettach Hall Network Problem Detected

Resolved - This incident has been resolved.
Jul 1, 04:48 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Van Hecke-Wettach Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 1, 03:36 EDT

Knapp-Sanders Building Network Problem Detected

Resolved - This incident has been resolved.
Jul 1, 04:48 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Knapp-Sanders Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 1, 03:36 EDT

Student and Academic Services Building North Network Problem Detected

Resolved - This incident has been resolved.
Jul 1, 04:47 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Student and Academic Services Building North. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 1, 02:49 EDT

Hinton James Residence Hall Network Problem Detected

Resolved - This incident has been resolved.
Jul 1, 04:47 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Hinton James Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 1, 03:18 EDT

Quadrangle Drive, 6101 Network Problem Detected

Resolved - This incident has been resolved.
Jul 1, 04:46 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Quadrangle Drive, 6101. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 1, 03:05 EDT

Carmichael, William Donald Jr. Arena Network Problem Detected

Resolved - This incident has been resolved.
Jul 1, 04:46 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Carmichael, William Donald Jr. Arena. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 1, 03:26 EDT

Cone Kenfield Tennis Facility Network Problem Detected

Resolved - This incident has been resolved.
Jul 1, 04:46 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Cone Kenfield Tennis Facility. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 1, 03:04 EDT

Chapman, Max C. Jr. Golf Team Facility Network Problem Detected

Resolved - This incident has been resolved.
Jul 1, 04:46 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Chapman, Max C. Jr. Golf Team Facility. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 1, 03:33 EDT

McCaskill Soccer Center Network Problem Detected

Resolved - This incident has been resolved.
Jul 1, 04:44 EDT

Investigating - Our monitoring tools have indicated a possible network issue at McCaskill Soccer Center. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 1, 03:02 EDT

Carolina Soccer and Lacrosse Team Building Network Problem Detected

Resolved - This incident has been resolved.
Jul 1, 04:44 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Carolina Soccer and Lacrosse Team Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 1, 02:50 EDT

Smith, Eddie Field House Network Problem Detected

Resolved - This incident has been resolved.
Jul 1, 04:44 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Smith, Eddie Field House. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 1, 03:15 EDT

Carolina Outdoor Education Center Network Problem Detected

Resolved - This incident has been resolved.
Jul 1, 04:44 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Carolina Outdoor Education Center. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 1, 03:26 EDT

Quail Hill Network Problem Detected

Resolved - This incident has been resolved.
Jul 1, 04:44 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Quail Hill. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 1, 03:26 EDT

Fetzer Hall, Robert Allison Network Problem Detected

Resolved - This incident has been resolved.
Jul 1, 04:44 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Fetzer Hall, Robert Allison. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 1, 03:26 EDT

Brooks Hall Network Problem Detected

Resolved - This incident has been resolved.
Jul 1, 04:44 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Brooks Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 1, 03:26 EDT

Dogwood Parking Deck Structure Network Problem Detected

Resolved - This incident has been resolved.
Jul 1, 04:44 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Dogwood Parking Deck Structure. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 1, 03:34 EDT

Baity Hill Dr, 1503 Network Problem Detected

Resolved - This incident has been resolved.
Jul 1, 04:44 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Baity Hill Dr, 1503. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 1, 03:48 EDT

Woollen Gymnasium Network Problem Detected

Resolved - This incident has been resolved.
Jul 1, 04:44 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Woollen Gymnasium. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 1, 02:52 EDT

Quadrangle Drive, 6340 Network Problem Detected

Resolved - This incident has been resolved.
Jul 1, 04:44 EDT

Investigating - Our monitoring tools have indicated a possible network issue at Quadrangle Drive, 6340. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Jul 1, 03:05 EDT

Northeast Chiller Parking Deck Structure Network Problem Detected