Troubleshoot iQuila master server problem for remote office locations
Scheduled Maintenance Report for UNC Chapel Hill - ITS
Completed
The scheduled maintenance has been completed.
Posted Apr 19, 2024 - 08:00 EDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 19, 2024 - 06:30 EDT
Scheduled
We had a problem on master iQuila server on 3/26 that the VRRP floating IP stopped functioning as it should. The problem caused all iQuila remote offices to drop off line during business hours. We worked with the vendor on 3/28 to collect logs for identifying root cause of the problem. We now have found the root cause and this request is to implement the update/fix to production servers.

All iQuila remote sites may experience intermittent network connectivity issues during the change window. The remote locations are listed below:

TEACCH-Wilmington
209 Conner Dr Apt 5
Horizons
209 Conner Dr Apt 18
Horizons
Hearing & Communication Center (HCC)
Southport (PFAS)
Southern Village - 100 Market St.
Prestwick Place
194 Finley Golf Course Rd
Suite 102
Prestwick Place
194 Finley Golf Course Rd
Suite 106
Hemophilia Treatment Center
6340 Quadrangle Dr
Rm 119
LCCC
6101 Quadrangle Dr
Posted Apr 17, 2024 - 09:32 EDT
This scheduled maintenance affected: Network (Remote Location(s)).