UNC Chapel Hill - ITS Status

All Systems Operational

CloudApps Operational

ConnectCarolina Operational

Finance Operational

HR/Payroll Operational

ImageNow Operational

Infoporte Operational

PCard Operational

Portal Operational

SAS VA Operational

Student Administration Operational

Web Travel Operational

Databases Operational

ibiblio Operational

Identity Management Operational

Onyen Authentication Operational

Guest ID Authentication Operational

Duo Two-Step Verification Operational

Password Management Operational

Onyen Creation Operational

Guest ID Creation Operational

LDAP Operational

Listserv Operational

Network Operational

Campus Location(s) Operational

Remote Location(s) Operational

Data Center Location(s) Operational

Campus Wireless Network Operational

DHCP Operational

DNS Operational

F5 Load Balancer Operational

Firewall Operational

Network Authentication Operational

Network Time Protocol Operational

VPN Operational

Voice Messaging Operational

Office 365 Operational

Exchange Online Operational

Microsoft Teams Operational

SharePoint Online Operational

Identity Service Operational

Microsoft 365 Apps Operational

Microsoft Bookings Operational

Microsoft Forms Operational

Office for the web Operational

OneDrive for Business Operational

Multi-Factor Authentication (MFA) Operational

Other Office 365 Services Operational

Pharos CCI Printing Operational

Qualys Operational

Remedy Operational

Research Computing Operational

RC Database Operational

Virtual Computing Lab (VCL) Operational

Sakai Operational

ServiceNow Operational

Splunk Operational

TIM Operational

Virtual Lab Operational

UCS Virtualization Infrastructure Operational

Web Operational

CarolinaGo Operational

WordPress Operational

www.unc.edu Operational

Windows Services Operational

xMatters Operational

Other Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

ITS Franklin Hosted Data Center Spine Switch Upgrades Jun 29, 05:00-07:00 EDT

The ITS Franklin Hosted Data Center spine switches will be upgraded with new firmware to fix some significant and impactful bugs. We expect NO downtime during the upgrade, but some impact is possible. As these switches are redundant to one another, our process is to move traffic over to the switch that is not being upgraded first, isolate the secondary switch and perform the upgrade, then once the upgrade is complete we can then switch the traffic over and do the reverse.
Posted on Jun 16, 09:50 EDT

ITS Franklin Data Center Spine Switch Upgrades Jun 30, 05:00-07:00 EDT

The ITS Franklin Data Center spine switches will be upgraded with new firmware to fix some significant and impactful bugs. We expect NO downtime during the upgrade, but some impact is possible. As these switches are redundant to one another, our process is to move traffic over to the switch that is not being upgraded first, isolate the secondary switch and perform the upgrade, then once the upgrade is complete we can then switch the traffic over and do the reverse.
Posted on Jun 16, 09:52 EDT

ITS Manning Data Center Spine Switch Upgrades Jul 1, 05:00-07:00 EDT

The ITS Manning Data Center spine switches will be upgraded with new firmware to fix some significant and impactful bugs. We expect NO downtime during the upgrade, but some impact is possible. As these switches are redundant to one another, our process is to move traffic over to the switch that is not being upgraded first, isolate the secondary switch and perform the upgrade, then once the upgrade is complete we can then switch the traffic over and do the reverse.
Posted on Jun 16, 09:53 EDT

Past Incidents

Jun 23, 2021

No incidents reported today.

Jun 22, 2021

AHEC and Brinkhous-Bullitt Switch Maintenance

Completed - The scheduled maintenance has been completed.
Jun 22, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 06:01 EDT

Scheduled - The connections for the building entrance switches at AHEC and Brinkhous-Bullitt will be moved to the new MacNider Tier 1 switch.
Jun 16, 09:46 EDT

Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021

Sakai and Network Authentication Issues

Resolved - This incident has been resolved.
Jun 18, 07:06 EDT

Monitoring - We believe that all customer facing services have returned to full operation. If you are experiencing issues, please submit a Service Request at help.unc.edu.
Jun 18, 02:57 EDT

Update - We are currently experiencing an outage of multiple systems in our environment. Technical staff are actively investigating the issue, but do not yet know the full scope of systems affected. This information will be updated as more information is known.
Jun 18, 02:23 EDT

Update - We are continuing to investigate this issue.
Jun 18, 00:52 EDT

Update - We are continuing to investigate this issue.
Jun 18, 00:50 EDT

Update - We are continuing to investigate this issue.
Jun 18, 00:21 EDT

Investigating - Some users are currently unable to access the system. Technical staff are investigating the issue.
Jun 17, 23:55 EDT

Jun 17, 2021

Jun 16, 2021

Zoom Cloud Recordings/Reporting

Resolved - This incident has been resolved.
Jun 16, 23:28 EDT

Update - We will continue to provide updates as we have them.
Jun 16, 22:53 EDT

Monitoring - We have resolved the issue causing delays in new cloud recordings appearing within the recording management and Dashboard side for a subset of users.
Jun 16, 22:52 EDT

Investigating - Zoom is reporting issues with viewing cloud recordings. See status.zoom.us for more information
Jun 16, 19:54 EDT

Jun 15, 2021

No incidents reported.

Jun 14, 2021

Qualys is experiencing a degradation of service

Resolved - This incident has been resolved.
Jun 14, 21:25 EDT

Update - We are continuing to monitor for any further issues.
Jun 14, 21:10 EDT

Monitoring - Monitoring
Qualys Cloud Platform Operations has identified the issue causing a delay in Scheduled/On-Demand Report launch and a fix has been implemented. We are monitoring the results.
Jun 14, 21:09 EDT

Investigating - Qualys is experiencing a degradation of service. The vendor is aware of the problem and working to resolve it.
Jun 14, 14:24 EDT

Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

Zoom Meetings

Resolved - This incident has been resolved.
Jun 9, 15:49 EDT

Monitoring - Zoom is reporting. We are continuing to validate that disabling the suspect network link has addressed all reported issues. We will continue to post updates as we have them.
Jun 9, 13:05 EDT

Identified - Zoom is reporting that users may experience problems starting and joining Zoom Meetings. For more information refer to the Zoom status page (https://status.zoom.us/).
Jun 9, 12:39 EDT

Qualys - Degradation of Vulnerability Management Service

Resolved - This incident has been resolved.
Jun 9, 12:04 EDT

Identified - Qualys is experiencing a degradation of service. The vendor is aware of the problem and working to resolve it. See https://status.qualys.com for details on the status of US Platform 1.
Jun 8, 16:58 EDT