Investigating a possible issue with Windows Services.
Update - This week ITS Systems discovered a new issue with windows servers not rebooting after patches have been installed. After more investigation and reviewing our remediation work from CP52323, ITS Systems discovered the suppress reboots setting used to identify the other issue prevented some servers from rebooting. Originally the suppress reboot setting was used to suppress windows update from rebooting the server. ITS Systems was not aware it would suppress SCCM from rebooting during maintenance windows.

ITS Systems is currently identifying the impacted servers that have received and applied these updates. A vast majority of them are in a “Pending Reboot” state. ITS Systems expects that some of these servers will have to be rebooted manually. There are other means to reboot these servers that we are currently investigating and release more info as we have it.

Richard Hill
Information Technology Services
Jun 13, 15:48 EDT
Update - 11:15 Update: We are continuing to investigate this issue.
Jun 13, 11:14 EDT
Investigating - At 7:40:34 AM on 6/13/2019 members of ITS staff began investigating a possible issue with Windows Services. Updates will be communicated as they become available.
Jun 13, 07:46 EDT
CloudApps ? Operational
ConnectCarolina Operational
Finance Operational
HR/Payroll ? Operational
ImageNow Operational
Infoporte Operational
PCard Operational
Portal Operational
SAS VA Operational
Student Administration Operational
Web Travel Operational
Databases Operational
Duo 2-Step Verification Operational
Duo Security Core Authentication Service Operational
Duo Security Phone Call Delivery Operational
Duo Security SMS Message Delivery Operational
Duo Security Push Delivery Operational
Duo Security Cloud PKI Operational
ibiblio Operational
Identity Management Operational
Onyen Authentication Operational
Guest ID Authentication Operational
Multi-Factor Authentication (MFA) Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Listserv Operational
Network Operational
Campus Location(s) Operational
Remote Location(s) Operational
Data Center Location(s) Operational
Campus Wireless Network Operational
DHCP Operational
DNS Operational
F5 Load Balancer Operational
Firewall Operational
Network Authentication Operational
Network Time Protocol Operational
VPN Operational
Voice Messaging ? Operational
Office 365 Operational
Pharos CCI Printing ? Operational
Qualys Operational
Remedy Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Sakai Operational
Splunk Operational
TIM Operational
Virtual Lab ? Operational
UCS Virtualization Infrastructure Operational
Web Operational
CarolinaGo Operational
WordPress ? Operational
www.unc.edu Operational
Windows Services Degraded Performance
xMatters Operational
xMatters Email Initiation Operational
xMatters Email Notifications Operational
xMatters Integration Platform Operational
xMatters Mobile Interface Operational
xMatters REST API Operational
xMatters SMS Notifications Operational
xMatters Web Interface Operational
xMatters Mobile Push Notifications Operational
xMatters Voice Notifications Operational
Other Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 26, 2019

No incidents reported today.

Jun 25, 2019

No incidents reported.

Jun 24, 2019
Update backend SelfService APIs
Completed - The scheduled maintenance has been completed.
Jun 24, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 09:30 EDT
Scheduled - Scheduled service maintenance will be performed on SelfService beginning at
9:30:00 AM on 6/24/2019 and ending at 10:00:00 AM on 6/24/2019.
Jun 24, 09:19 EDT
PureCloud ACD System
Resolved - This incident has been resolved.
Jun 24, 09:31 EDT
Investigating - At 9:03:29 AM on 6/24/2019, ITS detected a problem with the PureCloud ACD System. The 962-HELP phone system is currently degraded due to call quality issues. Users can access help services through help.unc.edu.

Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.
Jun 24, 09:14 EDT
Apply Windows 10 v1903 Baseline Group Policies to Campus
Completed - The scheduled maintenance has been completed.
Jun 24, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 08:00 EDT
Scheduled - Scheduled service maintenance will be performed on Windows Services beginning at
8:00:00 AM on 6/24/2019 and ending at 9:00:00 AM on 6/24/2019. The new v1903 group policy baselines will be applied to all Windows 10 systems in ad.unc.edu.
Jun 24, 07:33 EDT
Jun 23, 2019

No incidents reported.

Jun 22, 2019

No incidents reported.

Jun 21, 2019
Pharos Printing system - Software upgrade
Completed - The scheduled maintenance has been completed.
Jun 21, 19:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 17:00 EDT
Scheduled - We will be upgrading the Pharos Printing server and pay station software this Friday, June 21 starting at 5:00pm. Updates will be sent out with state of progress as we go through the process. Estimated downtime is possibly 2 hours.

Pharos printing will be completely unavailable during this time. All libraries will be closed after 5. We will work on bringing the highest profile pay station locations back online first after server upgrades are finished
Jun 20, 19:26 EDT
Jun 20, 2019
Investigating a possible issue with CloudApps.
Resolved - This incident has been resolved.
Jun 20, 15:27 EDT
Investigating - At 2:40:32 PM on 6/20/2019 members of ITS staff began investigating a possible issue with CloudApps and potentially the ability to build/deploy. Updates will be communicated as they become available.
Jun 20, 14:47 EDT
Jun 19, 2019

No incidents reported.

Jun 18, 2019

No incidents reported.

Jun 17, 2019

No incidents reported.

Jun 16, 2019

No incidents reported.

Jun 15, 2019

No incidents reported.

Jun 14, 2019

No incidents reported.

Jun 13, 2019
Upgrade ITS GitLab and Campus GitLab platforms to the latest 11.11 Gitlab Release
Completed - The scheduled maintenance has been completed.
Jun 13, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 06:00 EDT
Scheduled - Scheduled service maintenance will be performed on GitLab beginning at
6:00:00 AM on 6/13/2019 and ending at 7:00:00 AM on 6/13/2019.
Jun 13, 05:56 EDT
Jun 12, 2019
Carolina CloudApps - Departmental Apps DB Issues
Resolved - This incident has been resolved.
Jun 12, 14:24 EDT
Investigating - At 1:58:00 PM on 6/12/2019, ITS detected a problem with CloudApps. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.

This affects a subset of applications running in the Departmental, nonsensitive nodes that had database dependencies that lived on a node in a failed state. Applications that were affected should be coming back online.
Jun 12, 14:13 EDT
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