UNC Chapel Hill - ITS Status

All Systems Operational

CloudApps Operational

ConnectCarolina Operational

Finance Operational

HR/Payroll Operational

ImageNow Operational

Infoporte Operational

PCard Operational

Portal Operational

SAS VA Operational

Student Administration Operational

Web Travel Operational

Databases Operational

ibiblio Operational

Identity Management Operational

Onyen Authentication Operational

Guest ID Authentication Operational

Duo Two-Step Verification Operational

Password Management Operational

Onyen Creation Operational

Guest ID Creation Operational

LDAP Operational

Listserv Operational

Network Operational

Campus Location(s) Operational

Remote Location(s) Operational

Data Center Location(s) Operational

Campus Wireless Network Operational

DHCP Operational

DNS Operational

F5 Load Balancer Operational

Firewall Operational

Network Authentication Operational

Network Time Protocol Operational

VPN Operational

Voice Messaging Operational

Office 365 Operational

Exchange Online Operational

Microsoft Teams Operational

SharePoint Online Operational

Identity Service Operational

Microsoft 365 Apps Operational

Microsoft Bookings Operational

Microsoft Forms Operational

Office for the web Operational

OneDrive for Business Operational

Multi-Factor Authentication (MFA) Operational

Other Office 365 Services Operational

Pharos CCI Printing Operational

Qualys Operational

Remedy Operational

Research Computing Operational

RC Database Operational

Virtual Computing Lab (VCL) Operational

Sakai Operational

ServiceNow Operational

Splunk Operational

TIM Operational

Virtual Lab Operational

UCS Virtualization Infrastructure Operational

Web Operational

CarolinaGo Operational

WordPress Operational

www.unc.edu Operational

Windows Services Operational

xMatters Operational

Other Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 28, 2022

No incidents reported today.

Jan 27, 2022

No incidents reported.

Jan 26, 2022

Single-Sign-On outage

Resolved - This incident has been resolved.
Jan 26, 17:48 EST

Investigating - We are currently investigating this issue.
Jan 26, 17:44 EST

Qualys

Resolved - This incident has been resolved.
Jan 26, 14:50 EST

Monitoring - Qualys Cloud Platform Operations has implemented a fix for the issue with Cloud Agent processing. The lag is on a reducing trend and we are monitoring. See https://status.qualys.com for details on the status of US Platform 1
Jan 26, 11:56 EST

Identified - Qualys is experiencing a degradation of service. The vendor is aware of the problem and working to resolve it. See https://status.qualys.com for details on the status of US Platform 1.
Jan 26, 11:18 EST

LDAP Maintenance

Completed - The scheduled maintenance has been completed.
Jan 26, 10:14 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 10:00 EST

Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 25, 15:59 EST

Qualys US Platform 1 Outage

Resolved - This incident has been resolved.
Jan 26, 09:48 EST

Identified - The issue has been identified and a fix is being implemented.
Jan 26, 08:34 EST

Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing delays with Cloud Agent processing on US Platform 1. Users will get delayed VM and PC scan data
Jan 26, 06:35 EST

Jan 25, 2022

ConnectCarolina Census

Completed - The scheduled maintenance has been completed.
Jan 25, 00:15 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 17:16 EST

Scheduled - Faculty, students and staff will not be able to access or use ConnectCarolina during this outage for any student action such as viewing class schedules or updating personal information.

These companion systems will not be available during the outage:

Access from ConnectCarolina to Bill Pay
Parent proxies to view student data
Access to ConnectCarolina from the CarolinaGO mobile app
Access from ConnectCarolina to Credentials, Coursicle, CollegeScheduler
Proxy and Authorized Users (third party) Creation and Access
Jan 24, 17:13 EST

Jan 24, 2022

Jan 23, 2022

No incidents reported.

Jan 22, 2022

No incidents reported.

Jan 21, 2022

No incidents reported.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

Power Outage North Campus

Resolved - This incident has been resolved.
Jan 19, 02:35 EST

Update - Outage Update from Electrical Distribution Services (EDS):
EDS found the fault near the President's house, Kenan, Mciver, Alderman, Graham & Hortense, and Spencer Halls. These buildings will be offline for a longer period of time. Extra EDS personnel are coming on-site to repair and restore these loads.

Building(s) Impacted
Abernethy, Ackland Art Museum, Alderman, Alexander, Alumni, Aycock, Battle Hall, Carolina Inn, Chapman Hall, Connor, Evergreen, Fire Pump/Hot Water Loop (Joyner), Gardner, Gerrard, Graham RH, Graham Memorial, Hanes, Hanes Art Center, Hickerson House, Hill, Howell, Hyde Hall (Arts and Humanities), Joyner, Kenan RH, Kenan Music Bldg., Lewis, Love House & Hutchins Forum, McIver, Memorial Hall, Morehead Planetarium, New East, New West, Old East, Old West, Person, Pettigrew Hall, Porthole, President's Garage Apt, Smith, Spencer, Swain, UNC System President's House, Vance Hall, Winston
Jan 18, 22:56 EST

Update - Buildings Impacted:

Abernethy, Ackland Art Museum, Alderman, Alexander, Alumni, Aycock, Battle Hall, Carolina Inn, Chapman Hall, Connor, Evergreen, Fire Pump/Hot Water Loop (Joyner), Gardner, Gerrard, Graham RH, Graham Memorial, Hanes, Hanes Art Center, Hickerson House, Hill, Howell, Hyde Hall (Arts and Humanities), Joyner, Kenan RH, Kenan Music Bldg., Lewis, Love House & Hutchins Forum, McIver, Memorial Hall, Morehead Planetarium, New East, New West, Old East, Old West, Person, Pettigrew Hall, Porthole, President's Garage Apt, Smith, Spencer, Swain, UNC System President's House, Vance Hall, Winston
Jan 18, 19:08 EST

Investigating - At approximately 6:15pm UNC Campus Police confirmed a large power outage on North Campus affecting various campus locations and affecting Network connectivity in those areas.
Jan 18, 18:24 EST

Jan 18, 2022

One Card Services Degraded 7pm - 10pm

Resolved - This incident has been resolved.
Jan 18, 23:24 EST

Investigating - There is a planned software version upgrade of the UNC One Card Production Server environment occurring tonight, 1-18 from 7pm – 10 pm. This may affect several One Card services temporarily. Outage will most likely not last the entire 3 hour window.
Jan 18, 20:15 EST

Zoom reports of split meetings

Resolved - Zoom posted on the status page that the issue has been resolved.
Jan 18, 12:43 EST

Monitoring - Zoom posted on the status page "We have resolved the issue causing users of split meetings for Zoom Meetings and Zoom Webinars. We will continue to monitor and provide updates as we have them. "
Jan 18, 11:55 EST

Investigating - Zoom status page indicates reports of split meetings for Zoom Meetings and Zoom Webinars. Engineers are currently investigating. Zoom will post updates when available.
Jan 18, 11:50 EST

Jan 17, 2022

No incidents reported.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

Zoom Potential Service Disruption.

Resolved - Vendor has returned their service status to Operational.
Jan 14, 17:59 EST

Identified - Zoom status page indicates they are experiencing delays with SMS for two-factor authentication (2FA) and Registration. There is currently no work around for 2FA; however, for registration please use phone call instead.
They are currently working with their underlying partners to restore services.
Jan 14, 11:54 EST