All Systems Operational

About This Site

ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click here.

CloudApps ? Operational
ConnectCarolina Operational
ConnectCarolina Finance Operational
HR/Payroll ? Operational
ImageNow Operational
Infoporte Operational
Portal Operational
Student Administration Operational
Tarheel/Ram Reports Operational
Web Travel Operational
Databases Operational
Educational Technologies Operational
Canvas ? Operational
Zoom Operational
Panopto Operational
Voicethread Operational
Sakai Operational
GitLab Operational
ibiblio.org Operational
Identity Access Management Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Single Sign On ? Operational
Listserv Operational
Network Operational
Campus Location(s) Operational
Remote Sites Operational
Data Center ITS Operational
Data Center Hosted Operational
Campus Building Networks Operational
Wireless Operational
Campus DHCP Operational
Campus DNS Operational
F5 Load Balancing Operational
Network Access Control Operational
Network Time Protocol Operational
Campus VPN Operational
Voice Messaging ? Operational
ITS Web Proxy Operational
Network RADIUS Operational
Network Server Complex Operational
Internet Connection ? Operational
Office 365 Operational
Exchange Online Operational
Microsoft Teams Operational
SharePoint Online Operational
Identity Service Operational
Microsoft 365 Apps Operational
Microsoft Bookings Operational
Microsoft Forms Operational
Office for the web Operational
OneDrive for Business Operational
Multi-Factor Authentication (MFA) Operational
Other Office 365 Services Operational
Carolina Print Hub ? Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Security Operational
ITS Firewall Services Operational
School of Medicine Firewall Services Operational
Main Campus Firewall Services Operational
Data Center ITS Firewall Services Operational
Endpoint Detection and Response Operational
Splunk Operational
TeamDynamix Operational
TIM Operational
Virtual Lab ? Operational
UCS Virtualization Infrastructure Operational
Web Operational
www.unc.edu Operational
alertcarolina.unc.edu Operational
CarolinaGo Operational
Tarheels.live WordPress Operational
Sites WordPress Operational
Web.unc.edu WordPress ? Operational
School of Medicine WordPress Operational
Windows Services Operational
xMatters Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Single Sign On Maintenance Nov 5, 2024 06:00-08:00 EST
Standard patching is being performed on the Single Sign On environment.
Posted on Nov 01, 2024 - 08:08 EDT
Roper Hall Switch Firmware Upgrade Nov 12, 2024 05:00-07:00 EST
The Roper Hall switches will be rebooted to upgrade the firmware. This will result in a loss of connectivity for network connected devices.
Posted on Oct 29, 2024 - 15:34 EDT
Wireless Infrastructure Upgrade Nov 30, 2024 09:00-11:00 EST
Wireless services on campus will experience intermittent outages during the change window. Resnet will not be affected.
Posted on Oct 24, 2024 - 09:58 EDT
Past Incidents
Nov 4, 2024
Resolved - This incident has been resolved.
Nov 4, 01:45 EST
Investigating - Our monitoring tools have indicated a possible network issue at Coates Building, Albert and Gladys. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 4, 01:20 EST
Resolved - This incident has been resolved.
Nov 4, 01:45 EST
Investigating - Our monitoring tools have indicated a possible network issue at Martin Luther King Blvd, 1700. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Nov 4, 01:19 EST
Nov 3, 2024

No incidents reported.

Nov 2, 2024
Completed - Maintenance has been completed and ConnectCarolina has been returned to service.
Nov 2, 23:39 EDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 2, 06:22 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 06:00 EDT
Scheduled - ConnectCarolina System Outage. For more details visit the ConnectCarolina Outage page.
Change Request 56568

Oct 28, 12:30 EDT
Nov 1, 2024
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Nov 1, 22:30 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Nov 1, 22:26 EDT
Completed - The scheduled maintenance has been completed.
Nov 1, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 00:00 EDT
Scheduled - NCREN Engineers will be performing power maintenance on the UNC-CH Phillips Node. While we do not anticipate an interruption of service due to the work being performed, the potential does exist.
Oct 31, 14:44 EDT
Oct 31, 2024
Completed - The scheduled maintenance has been completed.
Oct 31, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 07:00 EDT
Scheduled - Standard maintenance is being performed on Infoporte
Oct 18, 10:57 EDT
Completed - The scheduled maintenance has been completed.
Oct 31, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 04:00 EDT
Scheduled - This change is to update firmware on iQuila servers, along with two remote site bridges. The two remote locations are Prestwick Place Suite 102 and Suite 106.
Server will be updated one at a time, so no service impact is expected during the window. The two remote sites will be down during bridge reboot. The reboot should take less than 10 minutes for each bridge.

Oct 30, 09:57 EDT
Oct 30, 2024
Resolved - This incident has been resolved.
Oct 30, 13:34 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Southport Building 2. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 30, 13:32 EDT
Resolved - This incident has been resolved.
Oct 30, 13:34 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Quadrangle Drive, 6340. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 30, 13:33 EDT
Resolved - This incident has been resolved.
Oct 30, 13:34 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Finley Golf Course Rd, 194 Suite 106. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 30, 13:33 EDT
Resolved - This incident has been resolved.
Oct 30, 13:34 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Daybreak UNC Horizons. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 30, 13:33 EDT
Resolved - This incident has been resolved.
Oct 30, 13:34 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Hearing and Communications Center. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 30, 13:33 EDT
Resolved - This incident has been resolved.
Oct 30, 13:34 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Quadrangle Drive, 6101. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 30, 13:32 EDT
Resolved - This incident has been resolved.
Oct 30, 13:34 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Teacch - Wilmington II. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 30, 13:33 EDT
Resolved - This incident has been resolved.
Oct 30, 13:34 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Daybreak UNC Horizons. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 30, 13:33 EDT
Resolved - This incident has been resolved.
Oct 30, 13:34 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Bingham Facility Building Number 3. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 30, 13:32 EDT
Resolved - This incident has been resolved.
Oct 30, 13:34 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Market St, 100 - Southern Village. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 30, 13:32 EDT
Resolved - This incident has been resolved.
Oct 30, 13:34 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Finley Golf Course Rd, 194 Suite 102. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 30, 13:33 EDT
Oct 29, 2024

No incidents reported.

Oct 28, 2024
Completed - The scheduled maintenance has been completed.
Oct 28, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 17:00 EDT
Scheduled - This maintenance should have no impact except that any changes that would normally go to LDAP will be queued and processed after the window.
Oct 28, 14:32 EDT
Oct 27, 2024

No incidents reported.

Oct 26, 2024
Resolved - This incident has been resolved.
Oct 26, 21:12 EDT
Investigating - Our monitoring tools have indicated a possible network issue at TEACCH Asheville Technology Drive. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 26, 21:10 EDT
Oct 25, 2024
Resolved - This incident has been resolved.

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Oct 25, 13:02 EDT
Update - Communication regarding this issue has been sent to GitLab users via email.
Oct 25, 10:51 EDT
Identified - We are aware of issues with service accounts that use HTTP based passwords (versus token auth) since our upgrade last night. Engineers are working on a solution and additional communications will be sent to all GitLab users
Oct 25, 09:13 EDT
Completed - The scheduled maintenance has been completed.
Oct 25, 05:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 03:00 EDT
Scheduled - Standard patching is being performed on the ITS GitLab environments.
Oct 24, 10:00 EDT
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Oct 25, 04:57 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Oct 25, 04:56 EDT
Oct 24, 2024

No incidents reported.

Oct 23, 2024
Completed - The scheduled maintenance has been completed.
Oct 23, 12:55 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 10:55 EDT
Scheduled - The Netapp storage system is conducting system maintenance. Work should be transparent to underlying service.
Oct 23, 10:53 EDT
Oct 22, 2024
Resolved - This incident has been resolved.
Oct 22, 17:51 EDT
Investigating - Our monitoring tools have indicated a possible network issue at TEACCH Lake Boone. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Oct 22, 07:19 EDT
Completed - The scheduled maintenance has been completed.
Oct 22, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 12:35 EDT
Scheduled - Application servers for ConnectCarolina HCM will be started in sequence (rolling restarts) to clear resources from the hosts. There should be no/minimal end user disruptions for this change.
Oct 22, 12:32 EDT
Completed - The scheduled maintenance has been completed.
Oct 22, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 10:00 EDT
Scheduled - Standard patching is being performed on the Zabbix platform
Oct 22, 09:49 EDT
Completed - The scheduled maintenance has been completed.
Oct 22, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 06:00 EDT
Scheduled - Standard patching is being performed on the Splunk platform.
Oct 17, 09:57 EDT
Oct 21, 2024

No incidents reported.