All Systems Operational
CloudApps   ? Operational
ConnectCarolina Operational
Finance   Operational
HR/Payroll   ? Operational
ImageNow   Operational
Infoporte   Operational
PCard   Operational
Portal   Operational
SAS VA   Operational
Student Administration   Operational
Web Travel   Operational
Online App   Operational
Databases   Operational
Duo 2-Step Verification Operational
Duo Security Core Authentication Service   Operational
Duo Security Phone Call Delivery   Operational
Duo Security SMS Message Delivery   Operational
Duo Security Push Delivery   Operational
Duo Security Cloud PKI   Operational
ibiblio   Operational
Identity Management Operational
Onyen Authentication   Operational
Guest ID Authentication   Operational
Multi-Factor Authentication (MFA)   Operational
Password Management   Operational
Onyen Creation   Operational
Guest ID Creation   Operational
Mail Operational
Office 365   Operational
Listserv   Operational
Network Operational
Campus Location(s)   Operational
Remote Location(s)   Operational
Data Center Location(s)   Operational
Campus Wireless Network   Operational
DHCP   Operational
DNS   Operational
F5 Load Balancer   Operational
Firewall   Operational
Network Authentication   Operational
Network Time Protocol   Operational
VPN   Operational
Voice Messaging   ? Operational
Pharos CCI Printing   ? Operational
Qualys   Operational
Remedy   Operational
Research Computing Operational
RC Database   Operational
Virtual Computing Lab (VCL)   Operational
Sakai   Operational
Splunk   Operational
TIM   Operational
Virtual Lab   ? Operational
UCS Virtualization Infrastructure   Operational
Web Operational
CarolinaGo   Operational
WordPress   ? Operational
Windows Services   Operational
xMatters Operational
xMatters Email Initiation   Operational
xMatters Email Notifications   Operational
xMatters Integration Platform   Operational
xMatters Mobile Interface   Operational
xMatters REST API   Operational
xMatters SMS Notifications   Operational
xMatters Web Interface   Operational
xMatters Mobile Push Notifications   Operational
xMatters Voice Notifications   Operational
Other Services   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sakai configuration change Feb 14, 06:00-07:00 EST
Remove AppD monitoring from Sakai as it was causing system performance issues
Posted on Feb 13, 14:53 EST
Migrate ConnectCarolina load balancing Feb 18, 05:00-07:00 EST
Migration of ConnectCarolina from current F5 hardware to new F5 devices.
Posted on Feb 6, 09:22 EST
Wireless Management VLAN Changes (ITS Franklin Tier 1) Feb 19, 05:00-06:00 EST
In preparation for a main campus wireless controller upgrade, as well as to mitigate a known and documented defect, we need to move access points across campus to a new wireless management VLAN. We are continuing with the access points in and off of the ITS Franklin Tier 1. The locations are: 109 Church St 200 West Franklin 206 West Franklin 208 West Franklin AOB
Posted on Jan 30, 12:30 EST
CloudApps Prod EAP Image Update Feb 20, 06:00-07:00 EST
Scheduled service maintenance will be performed on CloudApps beginning at 6:00:00 AM on 2/20/2019 and ending at 7:00:00 AM on 2/20/2019.
Posted on Feb 7, 09:14 EST
ERDS - Infoporte outage for SAS/ODA Hardware Upgrade (SODA) Feb 22, 17:00-21:00 EST
The SAS/ODA hardware upgrade (SODA) project will require an Infoporte outage on Friday 02/22/19 at 5:00pm to 9:00pm.
Posted on Feb 8, 09:10 EST
Past Incidents
Feb 16, 2019

No incidents reported today.

Feb 15, 2019
Confluence Unavailable
Resolved - This incident has been resolved.
Feb 15, 14:17 EST
Investigating - At 12:53:42 PM on 2/15/2019, ITS detected a problem with Confluence. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.
Feb 15, 13:01 EST
Qualys degradation
Resolved - This incident has been resolved.
Feb 15, 14:07 EST
Investigating - Qualys is experiencing a degradation of service. The vendor is aware of the problem and working to resolve it. See https://status.qualys.com for details on the status of US Platform 1.
Feb 15, 08:25 EST
Qualys US Platform 1 Degraded Performance
Resolved - This incident has been resolved.
Feb 15, 07:15 EST
Investigating - Qualys is experiencing a degradation of service. The vendor is aware of the problem and working to resolve it. See https://status.qualys.com for details on the status of US Platform 1.
Feb 15, 06:41 EST
Feb 14, 2019
Single Sign On / Shibboleth SSO
Completed - The scheduled maintenance has been completed.
Feb 14, 18:10 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 17:11 EST
Scheduled - Scheduled service maintenance will be performed on Single Sign On beginning at 5:00:00 PM on 2/14/2019 and ending at 6:00:00 PM on 2/14/2019.

If you have any questions, please contact the ITS Service Desk at 962-HELP. Visit https://itsstatus.unc.edu to track the current operational state of ITS services.
Feb 14, 17:09 EST
Office365 Authentication with App Passwords
Resolved - This incident has been resolved.
Feb 14, 10:51 EST
Update - We've received reports that app passwords for MFA are not working for some apps. We are continuing to investigate this issue and have submitted a ticket with Microsoft.
Feb 13, 19:42 EST
Investigating - At 6:29:59 PM on 2/13/2019, ITS detected a problem with Office365 authentication with users who have setup App Passwords. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.
Feb 13, 18:34 EST
Wireless Management VLAN Changes (Parker Tier 1)
Completed - The scheduled maintenance has been completed.
Feb 14, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 05:00 EST
Scheduled - In preparation for a main campus wireless controller upgrade, as well as to mitigate a known and documented defect, we need to move access points across campus to a new wireless management VLAN. We are continuing with the access points in and off of the Peabody Tier 1. The locations are: Alumni Center Anderson Stadium Boshamer Knapp/Sanders SASB Van Hecke-Wettach
Jan 30, 12:29 EST
Feb 13, 2019
Wireless Management VLAN Changes (Kenan Music Tier 1)
Completed - The scheduled maintenance has been completed.
Feb 13, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 05:01 EST
Scheduled - In preparation for a main campus wireless controller upgrade, as well as to mitigate a known and documented defect, we need to move access points across campus to a new wireless management VLAN. We are continuing with the access points in and off of the Kenan Music Tier 1. The locations are: 109 East Franklin 109 East Franklin Daily Tarheel 134 East Franklin 214 W. Cameron Ackland Art Carolina Square Hanes Art Hill Commercial Hill Kenan Music Person Hall Porthole Top of the Hill.
Jan 30, 12:28 EST
Feb 12, 2019
Wireless Management VLAN Changes (Kenan Labs Tier 1)
Completed - The scheduled maintenance has been completed.
Feb 12, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 05:00 EST
Scheduled - In preparation for a main campus wireless controller upgrade, as well as to mitigate a known and documented defect, we need to move access points across campus to a new wireless management VLAN. We are continuing with the access points in and off of the Kenan Labs Tier 1. The locations are: Caudill Labs Coker Fordham Genome Science Global Ed Kenan Labs Mitchell Morehead Labs Murray Stone Center Tate-Turner-Kuralt Wilson Kenan Stadium West (Football Center) Kenan Stadium North Kenan Stadium South (Press Box) Kenan Stadium Concourse Kenan Stadium East (Loudermilk) Kenan Stadium Gates Kenan Stadium Sideline Venable
Jan 30, 12:24 EST
Feb 11, 2019
Onyen Services down
Resolved - This incident has been resolved.
Feb 11, 07:56 EST
Investigating - At 7:31:34 AM on 2/11/2019, ITS detected a problem with Onyen Services.
Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. At first glance, this appears to be the same issue as we experienced last week. We are taking steps to resolve it as soon as possible. Updates will be communicated as they become available.
Feb 11, 07:40 EST
Feb 10, 2019

No incidents reported.

Feb 9, 2019
Angel (Genesys) VCC system
Resolved - This incident has been resolved.
Feb 9, 04:17 EST
Update - Genesys is currently migrating to another data center. Services should be restored around 4 am today.
Feb 9, 01:59 EST
Identified - Angel (Genesys) VCC system stopped responding just after 1200 am. We are unable to receive any Service Desk Help calls at this time.
ITS is working on the problem and updates will be posted as soon as possible
Remedy tickets for assistance can be submitted at https://help.unc.edu/help/olhr/
Feb 9, 01:12 EST
Feb 8, 2019
Qualys
Resolved - This incident has been resolved.
Feb 8, 12:31 EST
Update - The rebalancing process for the storage array has completed and performance has stabilized across all services. We will continue to monitor closely.
Feb 8, 03:58 EST
Monitoring - The rebalancing process for the storage array has completed and performance has stabilized across all services. We will continue to monitor closely.
Feb 7, 19:38 PST
Feb 8, 02:48 EST
Investigating - Qualys is experiencing a degradation of service. The vendor is aware of the problem and working to resolve it. See https://status.qualys.com for details on the status of US Platform 1.
Feb 4, 19:27 EST
Feb 7, 2019
Wireless Management VLAN Changes (HSL Tier 1)
Completed - The scheduled maintenance has been completed.
Feb 7, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 05:00 EST
Scheduled - In preparation for a main campus wireless controller upgrade, as well as to mitigate a known and documented defect, we need to move access points across campus to a new wireless management VLAN. We are continuing with the access points in and off of the HSL Tier 1. The locations are: Baity Building Beard Hall Carrington Hooker HSL Kerr Hall McGavran Greenberg Rosenau Taylor Student Health
Jan 30, 12:27 EST
Feb 6, 2019
Restart iprop process on improv backend server
Completed - The scheduled maintenance has been completed.
Feb 6, 17:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 17:01 EST
Scheduled - Scheduled service maintenance will be performed on the ITS Identity Management Onyen Management servers beginning at 5:00:00 PM on 2/6/2019 and ending at 5:30:00 PM on 2/6/2019.
Feb 6, 16:38 EST
Wireless Management VLAN Changes (Greenlaw Tier 1)
Completed - The scheduled maintenance has been completed.
Feb 6, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 05:00 EST
Scheduled - In preparation for a main campus wireless controller upgrade, as well as to mitigate a known and documented defect, we need to move access points across campus to a new wireless management VLAN. We are continuing with the access points in and off of the Greenlaw Tier 1. The locations are: Bingham Davis Lib Greenlaw Murphey House Lib Student Union Wilson Lib
Jan 30, 12:28 EST
Feb 5, 2019
xMatters Incident - Issue Discovered - Service disruption in North America
Resolved - This incident has been resolved.
Feb 5, 13:43 EST
Identified - At 11:19:54 AM on 2/5/2019, ITS detected a problem with xMatters. Members of the xMatters staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.
Feb 5, 11:32 EST
Wireless Management VLAN Changes (Davie Tier 1)
Completed - The scheduled maintenance has been completed.
Feb 5, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 05:00 EST
Scheduled - In preparation for a main campus wireless controller upgrade, as well as to mitigate a known and documented defect, we need to move access points across campus to a new wireless management VLAN. We are continuing with the access points in and off of the Davie Tier 1. The locations are: 720 Airport Rd 725 Airport Rd 730 Airport Rd Bynum Carolina Hall Davie Hickerson House Love House South Steele
Jan 30, 12:26 EST
Feb 4, 2019
Network Security Appliance Latency
Resolved - This incident has been resolved.
Feb 4, 11:31 EST
Identified - At 10:23:35 AM on 2/4/2019, ITS detected a similar network latency/slowness as was happening on Friday. Members of the ITS staff are working to resolve the issue of the service interruption. Updates will be communicated as they become available.
Feb 4, 10:33 EST
Reporting refresh for PeopleSoft HCM Failed Due to File System Hang
Resolved - This incident has been resolved.
Feb 4, 10:50 EST
Identified - Some users are currently unable to access the system. Technical staff are investigating the issue.
Feb 4, 08:09 EST
Feb 3, 2019

No incidents reported.

Feb 2, 2019

No incidents reported.

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