UNC Chapel Hill - ITS Status

All Systems Operational

CloudApps Operational

ConnectCarolina Operational

Finance Operational

HR/Payroll Operational

ImageNow Operational

Infoporte Operational

PCard Operational

Portal Operational

SAS VA Operational

Student Administration Operational

Web Travel Operational

Databases Operational

ibiblio Operational

Identity Management Operational

Onyen Authentication Operational

Guest ID Authentication Operational

Duo Two-Step Verification Operational

Multi-Factor Authentication (MFA) Operational

Password Management Operational

Onyen Creation Operational

Guest ID Creation Operational

LDAP Operational

Listserv Operational

Network Operational

Campus Location(s) Operational

Remote Location(s) Operational

Data Center Location(s) Operational

Campus Wireless Network Operational

DHCP Operational

DNS Operational

F5 Load Balancer Operational

Firewall Operational

Network Authentication Operational

Network Time Protocol Operational

VPN Operational

Voice Messaging Operational

Office 365 Operational

Pharos CCI Printing Operational

Qualys Operational

Remedy Operational

Research Computing Operational

RC Database Operational

Virtual Computing Lab (VCL) Operational

Sakai Operational

ServiceNow Operational

Splunk Operational

TIM Operational

Virtual Lab Operational

UCS Virtualization Infrastructure Operational

Web Operational

CarolinaGo Operational

WordPress Operational

www.unc.edu Operational

Windows Services Operational

xMatters Operational

Other Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Replacement of Core Routing Linecard Aug 6, 06:00-07:00 EDT

Emergency service maintenance will be performed on Network: Core Routing beginning 08/06/2020 06:00 AM EDT and ending by 7:00 AM EDT. No outage is expected, but it is possible that phone calls during that time could be dropped.
Posted on Aug 5, 13:14 EDT

Past Incidents

Aug 5, 2020

Loss of Cooling in ITS Manning Datacenter

Resolved - This incident has been resolved.
Aug 5, 13:25 EDT

Monitoring - Around 10:10am the ITS Manning Datacenter experienced a loss of all cooling. Cooling was restored around 10:40am. We are currently waiting for temperatures in the datacenter to stabilize.
Aug 5, 11:24 EDT

Qualys US Platform 1 Outage

Resolved - This incident has been resolved.
Aug 5, 05:10 EDT

Investigating - Qualys is experiencing a degradation of service. The vendor is aware of the problem and working to resolve it. See https://status.qualys.com for details on the status of US Platform 1.
Aug 5, 02:13 EDT

Aug 4, 2020

Qualys in Degraded State

Resolved - This incident has been resolved.
Aug 4, 08:25 EDT

Investigating - US Platform 1: Some of the VM/PC Scans staying in Loading state for a longer time (IM-4235).
Investigating - Qualys Cloud Platform Operations is currently investigating an issue causing some of the VM/PC Scans to stay in a Loading state for a longer time. Further updates will be shared as they become available.
Reference Ticket for this incident is IM-4235.
Aug 4, 00:44 PDT
Aug 4, 03:50 EDT

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020

Zoom Meetings Webinars Degraded Performance

Resolved - We have resolved the issue causing a small subset of meetings being split into multiple meetings. We will continue to monitor and provide updates as we have them.
Aug 1, 05:06 EDT

Identified - According to the vendor (Zoom): "We are continuing to work to resolve the issue causing a small subset of meetings being split into multiple meetings. We will provide an update as soon as we have a resolution to this issue."
Jul 31, 18:25 EDT

Investigating - Zoom has identified the issue causing participants joining a meeting being split into multiple meetings with the same meeting ID. We will continue to provide updates as we have them.
Jul 31, 14:45 EDT

Jul 31, 2020

Power Outage at Kenan Football Stadium

Resolved - Power to this location has been restored.
Jul 31, 21:00 EDT

Identified - There is a power outage that is impacting Kenan Football Stadium. Electrical Distribution is working with the onsite Facilities team to resolve this issue. No ETA at this time on when power will be restored.
Jul 31, 17:15 EDT

Partial Network Outage Phillips Hall

Resolved - Power has been restored at this location and all networking devices are responding normally.
Jul 31, 16:59 EDT

Investigating - One of the two building entrance switches at Phillips hall is down due to a partial power outage; causing network connectivity issues. Network administrators are investigating the issue and will post more details as they become available.
Jul 31, 16:02 EDT

Jul 30, 2020

Craig North Experiencing Power Related Issues

Resolved - This incident has been resolved.
Jul 30, 03:16 EDT

Monitoring - Power has been restored to Craig North. We will continue to monitor the situation.
Jul 30, 02:51 EDT

Identified - We are aware that Craig North is currently experiencing building electrical issues. Campus personnel are currently working to resolve the situation and a generator is being dispatched to help maintain building power.
Jul 30, 02:35 EDT

Jul 29, 2020

No incidents reported.

Jul 28, 2020

Qualys US Platform 1 Outage

Resolved - This incident has been resolved.
Jul 28, 19:25 EDT

Widespread Outage Impacting ITS Services

Resolved - This incident has been resolved.
Jul 28, 17:57 EDT

Identified - We are seeing stability return to most services. Akamai DNS forwarders experienced a significant outage and have been temporarily removed from campus DNS configuration.
Jul 28, 17:15 EDT

Investigating - We are currently investigating this issue.
Jul 28, 16:52 EDT

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

Jul 25, 2020

OneCard Services

Completed - The scheduled maintenance has been completed.
Jul 25, 23:49 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 22:01 EDT

Scheduled - We will be undergoing scheduled maintenance during this time.
Jul 25, 19:51 EDT

Jul 24, 2020

No incidents reported.

Jul 23, 2020

Power Outage Impacting Carrington Hall, Botanical Gardens and Outdoor Education Center

Resolved - Power has been restored to these locations at this time.
Jul 23, 20:35 EDT

Investigating - There is a power outage that is currently impacting Carrington Hall, Botanical Gardens and Outdoor Education Center. Botanical Gardens and Outdoor Education are part of a larger Duke Power outage.
Jul 23, 20:21 EDT

Jul 22, 2020

CloudApps - Unexpected Service Outage

Resolved - This incident has been resolved.
Jul 22, 18:46 EDT

Investigating - There is an unexpected service outage impacting CloudApps. Appropriate groups are aware and investigating the issue.
Jul 22, 18:07 EDT