All Systems Operational
CloudApps ? Operational
ConnectCarolina Operational
Finance Operational
HR/Payroll ? Operational
ImageNow Operational
Infoporte Operational
PCard Operational
Portal Operational
SAS VA Operational
Student Administration Operational
Web Travel Operational
Databases Operational
ibiblio Operational
Identity Management Operational
Onyen Authentication Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Multi-Factor Authentication (MFA) Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Listserv Operational
Network Operational
Campus Location(s) Operational
Remote Location(s) Operational
Data Center Location(s) Operational
Campus Wireless Network Operational
DHCP Operational
DNS Operational
F5 Load Balancer Operational
Firewall Operational
Network Authentication Operational
Network Time Protocol Operational
VPN Operational
Voice Messaging ? Operational
Office 365 Operational
Pharos CCI Printing ? Operational
Qualys Operational
Remedy Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Sakai Operational
ServiceNow Operational
Splunk Operational
TIM Operational
Virtual Lab ? Operational
UCS Virtualization Infrastructure Operational
Web Operational
CarolinaGo Operational
WordPress ? Operational
www.unc.edu Operational
Windows Services Operational
xMatters Operational
Other Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 28, 2020

No incidents reported today.

Jan 27, 2020

No incidents reported.

Jan 26, 2020
Completed - The scheduled maintenance has been completed.
Jan 26, 07:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 07:00 EST
Scheduled - Some UNC One Card services will be temporarily unavailable -- Pharos Printing, Laundry and Vending
Jan 25, 16:40 EST
Jan 25, 2020

No incidents reported.

Jan 24, 2020

No incidents reported.

Jan 23, 2020
Resolved - This incident has been resolved.
Jan 23, 16:43 EST
Investigating - We are experiencing a network outage in the Giles Horney Building. ITS is working to restore service. Updates will be posted as they become available.
Jan 23, 16:08 EST
Completed - The scheduled maintenance has been completed.
Jan 23, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 17:40 EST
Scheduled - During the outage, you will not be able to:

Create or change an Onyen or Guest ID or change your password
Update your listing in the online directory to include emergency contact and phone number for Alert Carolina
PID Create
PID Inquiry
Create or change Guest ID passwords
Jan 22, 17:39 EST
Jan 22, 2020
Completed - The scheduled maintenance has been completed.
Jan 22, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 06:10 EST
Scheduled - We noticed the main campus core router had several failure of consistency checks. Per vendor's recommendation, the chassis needs to be rebooted to prevent possible service degradation. The change should have no production traffic impact.
Jan 22, 06:00 EST
Jan 21, 2020
Completed - The scheduled maintenance has been completed.
Jan 21, 18:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 17:10 EST
Scheduled - To increase security in SSO, the Strict-Transport-Security header timeout period will be increased from 0 to 5 minutes
Jan 21, 17:08 EST
Jan 20, 2020

No incidents reported.

Jan 19, 2020

No incidents reported.

Jan 18, 2020
Completed - The scheduled maintenance has been completed.
Jan 18, 21:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 20:15 EST
Scheduled - Emergency service maintenance will be performed on the ITS LDAP server cluster. We will adjust the database cache on two LDAP servers tonight, to bring them in line with the other servers in the cluster. There will be 2 LDAP servers in the cluster at all times during this maintenance window, so there should be no significant impact on service.
Jan 18, 20:04 EST
Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020
Completed - The scheduled maintenance has been completed.
Jan 15, 14:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 12:01 EST
Scheduled - In an attempt to resolve some widespread issues of clients getting disconnected in ResNet, we are enabling a feature for access points in ResNet that will destabilize the service for up to 2 hours. We apologize for the disruption, but this has been determined as a necessary step by Aruba engineers. Folks in ResNet may lose wireless during this period, although we do not expect the outage to last for the full period of time.
Jan 14, 15:58 EST
Completed - The scheduled maintenance has been completed.
Jan 15, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 09:00 EST
Scheduled - We will be upgrading to version 8.3.3 of XMC which will result in an outage of NIT/PIT/Isolation Tool. This is being done to fix bugs and add functionality.

Please contact the ITS Service Desk at 962-HELP with any questions by referencing Change Request# CHG0031295.
Jan 8, 09:49 EST
Completed - The scheduled maintenance has been completed.
Jan 15, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 09:00 EST
Scheduled - We will be replacing the TimeMachine branded NTP stratum 1 server with a Securesync NTP stratum 1 server and moving to an OSPF Anycast scheme (retaining the same IP address for clock1.unc.edu).

Please contact the ITS Service Desk at 962-HELP with any questions by referencing Change Request# CHG0031310.
Jan 8, 09:47 EST
Jan 14, 2020
Completed - The scheduled maintenance has been completed.
Jan 14, 07:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 06:00 EST
Scheduled - During the Manning data center outage on December 18, 2019, it came to our attention that some of the APs in ITS Franklin that were joined to a controller located in ITS Manning did not failover to their standby controller as designed. This controller is running a newer version of ArubaOS code and therefore may have bugs that may have caused or contributed to the problems that we saw. We need to test failover in a more controlled setting to determine if the newer code is the issue or if other variables that existed during the data center outage might have contributed to the problem.

During this test, we will attempt to simulate the failure, and access points in ITS Manning and ITS Franklin may be unavailable for a period of time.

Please contact the ITS Service Desk at 962-HELP with any questions by referencing Change Request# CHG0031331.
Jan 8, 10:03 EST