All Systems Operational

About This Site

ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click here.

CloudApps ? Operational
ConnectCarolina Operational
ConnectCarolina Finance Operational
HR/Payroll ? Operational
ImageNow Operational
Infoporte Operational
Portal Operational
Student Administration Operational
Tarheel/Ram Reports Operational
Web Travel Operational
Databases Operational
Educational Technologies Operational
Canvas ? Operational
Zoom Operational
Panopto Operational
Voicethread Operational
Sakai Operational
ibiblio.org Operational
Identity Access Management Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Single Sign On ? Operational
Internet Connection ? Operational
Listserv Operational
Network Operational
Campus Location(s) Operational
Remote Location(s) Operational
Data Center ITS Operational
Data Center Hosted Operational
Campus Building Networks Operational
Wireless Operational
Campus DHCP Operational
Campus DNS Operational
F5 Load Balancing Operational
Network Access Control Operational
Network Time Protocol Operational
Campus VPN Operational
Voice Messaging ? Operational
ITS Web Proxy Operational
Network RADIUS Operational
Network Server Complex Operational
Office 365 Operational
Exchange Online Operational
Microsoft Teams Operational
SharePoint Online Operational
Identity Service Operational
Microsoft 365 Apps Operational
Microsoft Bookings Operational
Microsoft Forms Operational
Office for the web Operational
OneDrive for Business Operational
Multi-Factor Authentication (MFA) Operational
Other Office 365 Services Operational
Carolina Print Hub ? Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Security Operational
ITS Firewall Services Operational
School of Medicine Firewall Services Operational
Main Campus Firewall Services Operational
Data Center ITS Firewall Services Operational
Endpoint Detection and Response Operational
Service Now Operational
Splunk Operational
TIM Operational
Virtual Lab ? Operational
UCS Virtualization Infrastructure Operational
Web Operational
www.unc.edu Operational
alertcarolina.unc.edu Operational
CarolinaGo Operational
Tarheels.live WordPress Operational
Sites WordPress Operational
Web.unc.edu WordPress ? Operational
School of Medicine WordPress Operational
Windows Services Operational
xMatters Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Service maintenance will be performed on LDAP Administration. Change Request # CHG0043922

Spring Boot upgrade and service account fallback etc. on PRD IAM backend servers

Posted on May 15, 2024 - 09:36 EDT
Service maintenance will be performed to update references to UNC-Guest wireless on campus firewalls. If you are a University-affiliated user impacted by this change, please update your device to use eduroam or 23-24-UNC-PSK.

If you need assistance or information regarding connecting to campus wireless networks, please see https://uncch.service-now.com/sp?id=kb_article_view&sysparm_article=KB0010156

Change Request # CHG0043970

Posted on May 22, 2024 - 09:36 EDT
Service maintenance will be performed on UNC-Guest wireless access to campus and Internet resources. If you are a University-affiliated user impacted by this change, please update your device to use eduroam or 23-24-UNC-PSK.

If you need assistance or information regarding connecting to campus wireless networks, please see https://uncch.service-now.com/sp?id=kb_article_view&sysparm_article=KB0010156

Posted on May 22, 2024 - 09:34 EDT
Service maintenance will be performed on Enterprise Database Administration. Change Request # CHG0043990


This change directly services supported by the below application teams:

Department of Dramatic Art
Institutional Research and Assessment
OASIS
Research computing application teams
School of Nursing
School of Pharmacy

Posted on May 29, 2024 - 09:14 EDT
Remove Guest-PSK SSID Jun 11, 2024 05:00-07:00 EDT
The Guest-PSK network will be removed from the Med School buildings and replaced with the Guest network.
Posted on May 29, 2024 - 09:11 EDT
Service maintenance will be performed on databases used by ConnectCarolina and other ITS Services, including Identity Management. For more details visit the ConnectCarolina Outage page..
Change Request # CHG0043989

Posted on May 29, 2024 - 10:15 EDT
Service maintenance will be performed on campus DNS and DHCP services. Change Request # CHG0043876
Posted on May 06, 2024 - 13:32 EDT
Past Incidents
May 29, 2024
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
May 29, 17:52 EDT
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
May 29, 17:46 EDT
May 28, 2024
Resolved - This incident has been resolved.
May 28, 15:06 EDT
Identified - A power outage is impacting this site. Expected recovery is 5:15pm
May 28, 14:47 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Renee Lynne Ct, 101. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 28, 14:21 EDT
Resolved - This incident has been resolved.
May 28, 15:06 EDT
Identified - A power outage is impacting this site. Expected recovery is 5:15pm
May 28, 14:47 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Renee Lynn Ct, 100. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 28, 14:22 EDT
Resolved - This incident has been resolved.
May 28, 11:01 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Bingham Facility Building Number 3. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 28, 10:44 EDT
May 27, 2024

No incidents reported.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024
Resolved - This incident has been resolved.
May 24, 17:57 EDT
Identified - A power outage is impacting this area. Duke Energy reports ETR of 6:30pm.
May 24, 15:54 EDT
Investigating - Our monitoring tools have indicated a possible network issue at TEACH Charlotte 2020. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 24, 15:45 EDT
Resolved - This incident has been resolved.
May 24, 15:57 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Cardinal Parking Deck. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 24, 15:30 EDT
Completed - The scheduled maintenance has been completed.
May 24, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 05:00 EDT
Scheduled - Starting Monday May 20th through Friday May 24th every morning from 5AM - 7AM the netdeployment team will be working in the Football Center upgrading the network switches. During these hours the network at the Football Center will be down or intermittently down and should be operating normally after 7AM each day. All work should be completed after Friday the 24th at 7AM.
May 14, 10:53 EDT
May 23, 2024
Resolved - This incident has been resolved.
May 23, 17:21 EDT
Identified - This outage is due to a planned relocation of the site's building entrance switch.
May 23, 16:11 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Cardinal Parking Deck. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 23, 16:09 EDT
Completed - The scheduled maintenance has been completed.
May 23, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 06:00 EDT
Scheduled - Service maintenance will be performed on Single Sign On (SSO). Change Request # CHG0043895
May 9, 10:09 EDT
May 22, 2024
Resolved - This incident has been resolved.
May 22, 15:41 EDT
Identified - This is a known maintenance window until 3pm.
May 22, 14:48 EDT
Investigating - Our monitoring tools have indicated a possible network issue at American Tobacco - Washington Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 22, 14:46 EDT
Postmortem - Read details
May 22, 09:56 EDT
Resolved - This incident has been resolved.
May 22, 09:35 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Environ Way, 1205. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 22, 08:47 EDT
Postmortem - Read details
May 22, 12:15 EDT
Resolved - This incident has been resolved.
May 22, 09:26 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Morrison Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 22, 08:47 EDT
Resolved - This incident has been resolved.
May 22, 08:25 EDT
Identified - The issue has been identified and a fix is being implemented.
May 22, 08:17 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Morrison Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 22, 07:45 EDT
Resolved - This incident has been resolved.
May 22, 07:42 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Environ Way, 1205. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 22, 07:42 EDT
May 21, 2024
Resolved - This incident has been resolved.
May 21, 14:51 EDT
Identified - There is a power outage at this location. Electrical Distribution is onsite and troubleshooting the issue.
May 21, 13:42 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Woollen Gymnasium. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 21, 08:46 EDT
Resolved - This incident has been resolved.
May 21, 14:38 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Manning Drive Steam Plant. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 21, 13:35 EDT
May 20, 2024
Resolved - This incident has been resolved.
May 20, 16:51 EDT
Investigating - We are experiencing an issue with being able make and/or receive calls from the AT&T desktop client, or softphone, also known as Communicator. Desk phones are working fine.

This is a service provider issue, and we are escalating this now. You should see a banner at the top of the client that states that “Calling is unavailable”. We will provide updates as we receive them.

May 20, 16:05 EDT
Completed - The scheduled maintenance has been completed.
May 20, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 09:00 EDT
Scheduled - Service maintenance will be performed on LDAP Administration. Change Request # CHG0043836
Summer I 2024 (2243) IAM Census.

Apr 30, 10:23 EDT
May 19, 2024
Resolved - This incident has been resolved.
May 19, 12:32 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Karpen Hall UNC-Ashevlle. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 19, 07:07 EDT
May 18, 2024
Completed - The scheduled maintenance has been completed.
May 18, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 17:00 EDT
Scheduled - ConnectCarolina Student Administration Outage for Census processing. For more details visit the ConnectCarolina Census Outage page.
Change Request # CHG0043841

May 1, 15:49 EDT
May 17, 2024
Completed - The scheduled maintenance has been completed.
May 17, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 17:00 EDT
Scheduled - Service maintenance will be performed on . Change Request # CHG0043921

Deploy Service Account JMX console to PRD Improv Server to enable service account migration from Heimdal to AD.

May 15, 09:31 EDT
Resolved - This incident has been resolved.
May 17, 17:27 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Jackson Circle Parking Deck. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 17, 17:24 EDT
Resolved - This incident has been resolved.
May 17, 17:13 EDT
Identified - This issue is due to a planned maintenance event at the site.
May 17, 17:12 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Jackson Circle Parking Deck. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 17, 17:09 EDT
Completed - The scheduled maintenance has been completed.
May 17, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 03:00 EDT
Scheduled - Service maintenance will be performed on Git. Change Request # CHG0043950
May 16, 15:33 EDT
May 16, 2024
Resolved - This incident has been resolved.
May 16, 15:51 EDT
Investigating - Our monitoring tools have indicated a possible network issue at TEACCH - Greenville. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 16, 15:50 EDT
Completed - The scheduled maintenance has been completed.
May 16, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 07:00 EDT
Scheduled - Service maintenance will be performed on Sakai Administration. Change Request # CHG0043935
May 15, 08:12 EDT
Completed - The scheduled maintenance has been completed.
May 16, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 05:00 EDT
Scheduled - Service maintenance will be performed on 5/16/2024 from 0500 to 0700 . Change Request # CHG0043886

Sakai maintenance to be done during the maintenance window as defined by the SLA.

May 7, 11:23 EDT
Resolved - This incident has been resolved.
May 16, 06:49 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Public Safety Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 16, 06:46 EDT
May 15, 2024
Resolved - This incident has been resolved.
May 15, 09:17 EDT
Identified - The issue has been identified and a fix is being implemented.
May 15, 07:30 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Ehringhaus Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 15, 07:17 EDT
Resolved - This incident has been resolved.
May 15, 09:05 EDT
Identified - The issue has been identified and a fix is being implemented.
May 15, 07:29 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Koury, Maurice J, Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
May 15, 07:18 EDT