All Systems Operational
CloudApps ? Operational
ConnectCarolina Operational
Finance Operational
HR/Payroll ? Operational
ImageNow Operational
Infoporte Operational
PCard Operational
Portal Operational
SAS VA Operational
Student Administration Operational
Web Travel Operational
Databases Operational
Duo 2-Step Verification Operational
Duo Security Core Authentication Service Operational
Duo Security Phone Call Delivery Operational
Duo Security SMS Message Delivery Operational
Duo Security Push Delivery Operational
Duo Security Cloud PKI Operational
ibiblio Operational
Identity Management Operational
Onyen Authentication Operational
Guest ID Authentication Operational
Multi-Factor Authentication (MFA) Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Listserv Operational
Network Operational
Campus Location(s) Operational
Remote Location(s) Operational
Data Center Location(s) Operational
Campus Wireless Network Operational
DHCP Operational
DNS Operational
F5 Load Balancer Operational
Firewall Operational
Network Authentication Operational
Network Time Protocol Operational
VPN Operational
Voice Messaging ? Operational
Office 365 Operational
Pharos CCI Printing ? Operational
Qualys Operational
Remedy Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Sakai Operational
Splunk Operational
TIM Operational
Virtual Lab ? Operational
UCS Virtualization Infrastructure Operational
Web Operational
CarolinaGo Operational
WordPress ? Operational
www.unc.edu Operational
Windows Services Operational
xMatters Operational
xMatters Email Initiation Operational
xMatters Email Notifications Operational
xMatters Integration Platform Operational
xMatters Mobile Interface Operational
xMatters REST API Operational
xMatters SMS Notifications Operational
xMatters Web Interface Operational
xMatters Mobile Push Notifications Operational
xMatters Voice Notifications Operational
Other Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 19, 2019

No incidents reported today.

Apr 18, 2019
Completed - The scheduled maintenance has been completed.
Apr 18, 08:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 07:30 EDT
Scheduled - Scheduled service maintenance will be performed on Confluence beginning at
7:30:00 AM on 4/18/2019 and ending at 8:00:00 AM on 4/18/2019.
Apr 18, 07:29 EDT
Apr 17, 2019
Completed - The scheduled maintenance has been completed.
Apr 17, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 17:01 EDT
Scheduled - Scheduled service maintenance will be performed on Voicemail and Fax
Apr 10, 17:29 EDT
Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019
Completed - The scheduled maintenance has been completed.
Apr 13, 11:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 07:00 EDT
Scheduled - On Saturday, April 13 starting at 7am and continuing to 11am, we will be moving the UNC Campus GitLab platform (https://sc.unc.edu) to a new host and performing an upgrade of the platform to the latest version of GitLab Enterprise Edition.

During the transition and upgrade, which is expected to take the entire four hour maintenance period, platform users will be unable to check-in, check-out, or deploy source code. Carolina Cloudapps Builds that use code hosted on https://sc.unc.edu will not complete during the maintenance period.
Apr 11, 08:12 EDT
Apr 12, 2019

No incidents reported.

Apr 11, 2019
Completed - The scheduled maintenance has been completed.
Apr 11, 18:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 17:22 EDT
Scheduled - Scheduled service maintenance will be performed on Identity Management
beginning at 5:00:00 PM on 4/11/2019 and ending at 6:00:00 PM on 4/11/2019.
Apr 11, 17:21 EDT
Resolved - This incident has been resolved.
Apr 11, 15:50 EDT
Investigating - At 3:36:59 PM on 4/11/2019, ITS detected a problem with Confluence. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.
Apr 11, 15:41 EDT
Resolved - This incident has been resolved.
Apr 11, 10:27 EDT
Investigating - At 10:07:20 AM on 4/11/2019, ITS detected a problem with SSO. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.
Apr 11, 10:14 EDT
Completed - The scheduled maintenance has been completed.
Apr 11, 07:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 06:30 EDT
Scheduled - Scheduled service maintenance will be performed on Connect Carolina VLAN routing beginning at
6:30:00 AM on 4/11/2019 and ending at 7:30:00 AM on 4/11/2019.
Apr 10, 17:38 EDT
Apr 10, 2019
Resolved - This incident has been resolved. Fiber repair crews have implemented a fix and connectivity to MCNC, as well as Carolina Crossing, has been restored.
Apr 10, 08:21 EDT
Update - MCNC has determined the incident resulting in the service interruption is due to fiber damage near Chapel Hill, NC and their repair contractor has been alerted. An estimated repair time is unavailable at this time.
Apr 9, 16:37 EDT
Identified - At 3:39PM, our tools alerted us to a link failure between one of our two Internet facing routers and our ISP (MCNC). We also lost connectivity to another UNC facility on the same road (Carolina Crossings- formerly known as the Ecko Building). We have alerted our provider, and they are working to resolve the problem. We do not have an estimated time for resolution. Other than the connectivity to Carolina Crossings, Internet traffic is now being supported by our redundant link.
Apr 9, 16:04 EDT
Apr 9, 2019
Completed - The scheduled maintenance has been completed.
Apr 9, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 00:15 EDT
Scheduled - Scheduled service maintenance will be performed on VoIP beginning at 12:00:00 AM on 4/2/2019 and ending at 1:00:00 AM on 4/2/2019.

Verizon will be conducting maintenance to the VoIP phone service beginning at 12:02AM on 4/2/2019 for potentially 1 hour.

During this maintenance window, the ability to make and receive phone calls from and to external UNC calls will be unavailable. This will also impact the ability for calls to be answered by a voicemail box and/or an automated attendant greeting during this 1 hour timeframe. Calls from a UNC VoIP phone to another UNC VoIP phone will, however, work fine. This does not impact any legacy AT&T lines that are used for emergency alarm or other purposes. I have confirmed with Verizon that this in an unavoidable maintenance window.
Apr 8, 12:13 EDT
Resolved - This incident has been resolved.
Apr 9, 00:03 EDT
Identified - The Research Computing Clusters Dogwood and Longleaf were impacted by the power outage experienced by ITS Manning.

The clusters have been closed while recovery is in process. The nodes are being recovered now.

The storage that provides the /pine filesystem needs to be recovered due to errors caused by power fluctuations flipping the circuit breaker on its PDUs. Research Computing are working with the vendor to recover the storage.

Jobs that were running on compute nodes when power was lost will need to be resubmitted. Jobs that were queued will be released once all the components to the clusters are recovered and checked.
Apr 8, 21:11 EDT
Investigating - At 7:54:39 PM on 4/8/2019, ITS detected a problem with Research Computing longleaf and dogwood clusters due to the campus power outage. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.
Apr 8, 20:07 EDT
Apr 8, 2019
Resolved - This incident has been resolved.
Apr 8, 06:02 EDT
Update - Services have been resolved at HSL-Hooker Hall
Apr 8, 06:02 EDT
Investigating - At 4:29:29 AM on 4/8/2019, ITS detected a networking problem at HSL-Hooker Hall . Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.
Apr 8, 04:40 EDT
Apr 7, 2019
Completed - The scheduled maintenance has been completed.
Apr 7, 14:00 EDT
Update - Power has been restored to Phillips Hall. All devices are up an operational at this time. The change plan will remain open for a time to ensure the power is stable.
Apr 7, 09:42 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 06:00 EDT
Scheduled - On Sunday, 4/7, facility will have the power off to Phillips Hall from 6:00 AM till approximately 2:00 PM. This is for Electrical Distribution to replace damaged breakers in the switch gear. Emergency Power will be on during this outage but most is of it is contained to the IT server room. During this window, there will be no network connectivity in the building except for campus core devices in ITS machine room.
Apr 6, 10:34 EDT
Apr 6, 2019
Resolved - This incident has been resolved.
Apr 6, 10:10 EDT
Monitoring - The xMatters Incident Response team has deployed a fix for the issue.
Apr 6, 09:50 EDT
Update - We are continuing to investigate this issue.
Apr 6, 09:45 EDT
Investigating - At 9:22:29 AM on 4/6/2019, ITS detected a problem with xMatters. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.

If you have any questions, please contact the ITS Service Desk at 962-HELP. Visit https://itsstatus.unc.edu to track the current operational state of ITS services.
Apr 6, 09:34 EDT
Apr 5, 2019
Resolved - This incident has been resolved.
Apr 5, 13:01 EDT
Investigating - At 12:15:45 PM on 4/5/2019, ITS detected a problem with the F5. There is approximately 30% packet loss for traffic traveling through f5m4. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.
Apr 5, 12:20 EDT
Resolved - This incident has been resolved.
Apr 5, 10:09 EDT
Investigating - At 9:40:08 AM on 4/5/2019, ITS detected a power outage at SASB. Network devices are currently offline. Updates will be communicated as they become available.
Apr 5, 09:49 EDT