UNC Chapel Hill - ITS Status

All Systems Operational

CloudApps Operational

ConnectCarolina Operational

Finance Operational

HR/Payroll Operational

ImageNow Operational

Infoporte Operational

PCard Operational

Portal Operational

SAS VA Operational

Student Administration Operational

Web Travel Operational

Databases Operational

Duo 2-Step Verification Operational

Duo Security Core Authentication Service Operational

Duo Security Phone Call Delivery Operational

Duo Security SMS Message Delivery Operational

Duo Security Push Delivery Operational

Duo Security Cloud PKI Operational

ibiblio Operational

Identity Management Operational

Onyen Authentication Operational

Guest ID Authentication Operational

Multi-Factor Authentication (MFA) Operational

Password Management Operational

Onyen Creation Operational

Guest ID Creation Operational

LDAP Operational

Listserv Operational

Network Operational

Campus Location(s) Operational

Remote Location(s) Operational

Data Center Location(s) Operational

Campus Wireless Network Operational

DHCP Operational

DNS Operational

F5 Load Balancer Operational

Firewall Operational

Network Authentication Operational

Network Time Protocol Operational

VPN Operational

Voice Messaging Operational

Office 365 Operational

Pharos CCI Printing Operational

Qualys Operational

Remedy Operational

Research Computing Operational

RC Database Operational

Virtual Computing Lab (VCL) Operational

Sakai Operational

Splunk Operational

TIM Operational

Virtual Lab Operational

UCS Virtualization Infrastructure Operational

Web Operational

CarolinaGo Operational

WordPress Operational

www.unc.edu Operational

Windows Services Operational

xMatters Operational

xMatters Email Initiation Operational

xMatters Email Notifications Operational

xMatters Integration Platform Operational

xMatters Mobile Interface Operational

xMatters REST API Operational

xMatters SMS Notifications Operational

xMatters Web Interface Operational

xMatters Mobile Push Notifications Operational

xMatters Voice Notifications Operational

Other Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 19, 2019

No incidents reported today.

Apr 18, 2019

Confluence Configuration Change

Completed - The scheduled maintenance has been completed.
Apr 18, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 07:30 EDT

Scheduled - Scheduled service maintenance will be performed on Confluence beginning at
7:30:00 AM on 4/18/2019 and ending at 8:00:00 AM on 4/18/2019.
Apr 18, 07:29 EDT

Apr 17, 2019

Routine UNC Campus Voicemail and RightFax OS Updates

Completed - The scheduled maintenance has been completed.
Apr 17, 21:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 17:01 EDT

Scheduled - Scheduled service maintenance will be performed on Voicemail and Fax
Apr 10, 17:29 EDT

Apr 16, 2019

No incidents reported.

Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

GitLab Edition upgrade on sc.unc.edu

Completed - The scheduled maintenance has been completed.
Apr 13, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 07:00 EDT

Scheduled - On Saturday, April 13 starting at 7am and continuing to 11am, we will be moving the UNC Campus GitLab platform (https://sc.unc.edu) to a new host and performing an upgrade of the platform to the latest version of GitLab Enterprise Edition.

During the transition and upgrade, which is expected to take the entire four hour maintenance period, platform users will be unable to check-in, check-out, or deploy source code. Carolina Cloudapps Builds that use code hosted on https://sc.unc.edu will not complete during the maintenance period.
Apr 11, 08:12 EDT

Apr 12, 2019

No incidents reported.

Apr 11, 2019

Grouper create O365 course groups with private visibility

Completed - The scheduled maintenance has been completed.
Apr 11, 18:02 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 17:22 EDT

Scheduled - Scheduled service maintenance will be performed on Identity Management
beginning at 5:00:00 PM on 4/11/2019 and ending at 6:00:00 PM on 4/11/2019.
Apr 11, 17:21 EDT

Confluence outage

Resolved - This incident has been resolved.
Apr 11, 15:50 EDT

Investigating - At 3:36:59 PM on 4/11/2019, ITS detected a problem with Confluence. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.
Apr 11, 15:41 EDT

Investigate SSO issue for some users

Resolved - This incident has been resolved.
Apr 11, 10:27 EDT

Investigating - At 10:07:20 AM on 4/11/2019, ITS detected a problem with SSO. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.
Apr 11, 10:14 EDT

Change VLAN routing

Completed - The scheduled maintenance has been completed.
Apr 11, 07:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 06:30 EDT

Scheduled - Scheduled service maintenance will be performed on Connect Carolina VLAN routing beginning at
6:30:00 AM on 4/11/2019 and ending at 7:30:00 AM on 4/11/2019.
Apr 10, 17:38 EDT

Apr 10, 2019

4/9/19 3:39PM: Loss of redundant path to Internet | Carolina Crossings outage

Resolved - This incident has been resolved. Fiber repair crews have implemented a fix and connectivity to MCNC, as well as Carolina Crossing, has been restored.
Apr 10, 08:21 EDT

Update - MCNC has determined the incident resulting in the service interruption is due to fiber damage near Chapel Hill, NC and their repair contractor has been alerted. An estimated repair time is unavailable at this time.
Apr 9, 16:37 EDT

Identified - At 3:39PM, our tools alerted us to a link failure between one of our two Internet facing routers and our ISP (MCNC). We also lost connectivity to another UNC facility on the same road (Carolina Crossings- formerly known as the Ecko Building). We have alerted our provider, and they are working to resolve the problem. We do not have an estimated time for resolution. Other than the connectivity to Carolina Crossings, Internet traffic is now being supported by our redundant link.
Apr 9, 16:04 EDT

Apr 9, 2019

Verizon Maintenance Notification impacting VoIP phones on 4/2/2019

Completed - The scheduled maintenance has been completed.
Apr 9, 01:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 00:15 EDT

Scheduled - Scheduled service maintenance will be performed on VoIP beginning at 12:00:00 AM on 4/2/2019 and ending at 1:00:00 AM on 4/2/2019.

Verizon will be conducting maintenance to the VoIP phone service beginning at 12:02AM on 4/2/2019 for potentially 1 hour.

During this maintenance window, the ability to make and receive phone calls from and to external UNC calls will be unavailable. This will also impact the ability for calls to be answered by a voicemail box and/or an automated attendant greeting during this 1 hour timeframe. Calls from a UNC VoIP phone to another UNC VoIP phone will, however, work fine. This does not impact any legacy AT&T lines that are used for emergency alarm or other purposes. I have confirmed with Verizon that this in an unavoidable maintenance window.
Apr 8, 12:13 EDT

Longleaf and Dogwood Clusters Outage

Resolved - This incident has been resolved.
Apr 9, 00:03 EDT

Identified - The Research Computing Clusters Dogwood and Longleaf were impacted by the power outage experienced by ITS Manning.

The clusters have been closed while recovery is in process. The nodes are being recovered now.

The storage that provides the /pine filesystem needs to be recovered due to errors caused by power fluctuations flipping the circuit breaker on its PDUs. Research Computing are working with the vendor to recover the storage.

Jobs that were running on compute nodes when power was lost will need to be resubmitted. Jobs that were queued will be released once all the components to the clusters are recovered and checked.
Apr 8, 21:11 EDT

Investigating - At 7:54:39 PM on 4/8/2019, ITS detected a problem with Research Computing longleaf and dogwood clusters due to the campus power outage. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.
Apr 8, 20:07 EDT

Apr 8, 2019

HSL-Hooker Hall is experiencing networking problems

Resolved - This incident has been resolved.
Apr 8, 06:02 EDT

Update - Services have been resolved at HSL-Hooker Hall
Apr 8, 06:02 EDT

Investigating - At 4:29:29 AM on 4/8/2019, ITS detected a networking problem at HSL-Hooker Hall . Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.
Apr 8, 04:40 EDT

Apr 7, 2019

Network connectivity will be unavailable in Phillips Hall due to a scheduled power outage

Completed - The scheduled maintenance has been completed.
Apr 7, 14:00 EDT

Update - Power has been restored to Phillips Hall. All devices are up an operational at this time. The change plan will remain open for a time to ensure the power is stable.
Apr 7, 09:42 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 06:00 EDT

Scheduled - On Sunday, 4/7, facility will have the power off to Phillips Hall from 6:00 AM till approximately 2:00 PM. This is for Electrical Distribution to replace damaged breakers in the switch gear. Emergency Power will be on during this outage but most is of it is contained to the IT server room. During this window, there will be no network connectivity in the building except for campus core devices in ITS machine room.
Apr 6, 10:34 EDT

Apr 6, 2019

xMatters

Resolved - This incident has been resolved.
Apr 6, 10:10 EDT

Monitoring - The xMatters Incident Response team has deployed a fix for the issue.
Apr 6, 09:50 EDT

Update - We are continuing to investigate this issue.
Apr 6, 09:45 EDT

Investigating - At 9:22:29 AM on 4/6/2019, ITS detected a problem with xMatters. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.

If you have any questions, please contact the ITS Service Desk at 962-HELP. Visit https://itsstatus.unc.edu to track the current operational state of ITS services.
Apr 6, 09:34 EDT

Apr 5, 2019

Packet loss for traffic through f5m4

Resolved - This incident has been resolved.
Apr 5, 13:01 EDT

Investigating - At 12:15:45 PM on 4/5/2019, ITS detected a problem with the F5. There is approximately 30% packet loss for traffic traveling through f5m4. Members of the ITS staff are working to resolve the issue and to identify the root cause of the service interruption. Updates will be communicated as they become available.
Apr 5, 12:20 EDT

SASB Power Outage

Resolved - This incident has been resolved.
Apr 5, 10:09 EDT

Investigating - At 9:40:08 AM on 4/5/2019, ITS detected a power outage at SASB. Network devices are currently offline. Updates will be communicated as they become available.
Apr 5, 09:49 EDT