All Systems Operational

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ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

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Canvas
Operational
CloudApps
Operational
ConnectCarolina Operational
ConnectCarolina Finance Operational
HR/Payroll
Operational
ImageNow Operational
Infoporte Operational
Portal Operational
Student Administration Operational
Tarheel/Ram Reports Operational
Web Travel Operational
Databases Operational
ibiblio.org Operational
Identity Management Operational
Onyen Authentication Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Listserv Operational
Network Operational
Campus Location(s) Operational
Remote Location(s) Operational
Data Center ITS Operational
Data Center Hosted Operational
Campus Building Networks Operational
Campus Wireless Network Operational
Campus DHCP Operational
Campus DNS Operational
F5 Load Balancing Operational
Network Access Control Operational
Network Time Protocol Operational
Campus VPN Operational
Voice Messaging
Operational
ITS Web Proxy Operational
Network RADIUS Operational
Network Server Complex Operational
Office 365 Operational
Exchange Online Operational
Microsoft Teams Operational
SharePoint Online Operational
Identity Service Operational
Microsoft 365 Apps Operational
Microsoft Bookings Operational
Microsoft Forms Operational
Office for the web Operational
OneDrive for Business Operational
Multi-Factor Authentication (MFA) Operational
Other Office 365 Services Operational
Carolina Print Hub
Operational
Qualys Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Sakai Operational
Security Operational
ITS Firewall Services Operational
School of Medicine Firewall Services Operational
Main Campus Firewall Services Operational
Data Center ITS Firewall Services Operational
Qualys Operational
Endpoint Detection and Response Operational
ServiceNow Operational
Splunk Operational
TIM Operational
Virtual Lab
Operational
UCS Virtualization Infrastructure Operational
Web Operational
www.unc.edu Operational
alertcarolina.unc.edu Operational
CarolinaGo Operational
Tarheels.live WordPress Operational
Sites WordPress Operational
Web.unc.edu WordPress
Operational
School of Medicine WordPress Operational
Windows Services Operational
xMatters Operational
Zoom Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Peoplesoft (ConnectCarolina) patching Oct 3, 2023 17:30-19:30 EDT
Service maintenance will be performed on ConnectCarolina. During this scheduled maintainance, ConnectCarolina will be unavailable. Please see https://ccinfo.unc.edu/psuoutage/ for more information.

Change Request # CHG0041996
Posted on Sep 27, 2023 - 09:18 EDT
Database quarterly patching - ConnectCarolina and ITS hosted databases Oct 7, 2023 06:00-14:00 EDT
Service maintenance will be performed on databases used by ConnectCarolina, TIM, and other ITS Services, including Identity Management. For more details visit the ConnectCarolina Outage page.
Change Request # CHG0040951 outlines this work.
Posted on Sep 20, 2023 - 09:23 EDT
Gitlab Service Maintenance Oct 13, 2023 03:00-03:45 EDT
Service maintenance will be performed on Git. Change Request # CHG0042064
Posted on Sep 27, 2023 - 09:24 EDT
Reconfigure Campus Wifi backbone layer3 connections Oct 18, 2023 06:00-08:00 EDT
In order to support campus wide multicast deployment with vendor certified architecture, and also to minimize future production traffic impact when making connection bandwidth upgrades to core routers, we will convert ResNET router to core router connections from hybrid L2/L3 links to pure layer3 links. The current 2 OSPF connections from each routing domain to core will be converted to 4 dedicated OSPF connections (full mesh with ECMP).

Traffic will be re-routed to other available connections during the change. User should not experience any noticeable impact.

Service maintenance will be performed on Network: Core Routing. Change Request # CHG0042071
Posted on Sep 27, 2023 - 09:24 EDT
Past Incidents
Sep 30, 2023

No incidents reported today.

Sep 29, 2023
137 E Franklin Street Network Problem Detected
Resolved - This incident has been resolved.
Sep 29, 09:31 EDT
Update - 137 E Franklin Street network outage due to power outage.
Sep 29, 07:15 EDT
Investigating - Our monitoring tools have indicated a possible network issue at 137 E Franklin Street. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 29, 07:11 EDT
137 E Franklin Street Network Problem Detected
Resolved - This incident has been resolved.
Sep 29, 06:48 EDT
Identified - Site is currently experiencing power issues.
Sep 29, 06:44 EDT
Investigating - Our monitoring tools have indicated a possible network issue at 137 E Franklin Street. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 29, 06:42 EDT
137 E Franklin Street Network Problem Detected
Resolved - This incident has been resolved.
Sep 29, 06:22 EDT
Identified - Location is experiencing a power outage.
Sep 29, 06:22 EDT
Investigating - Our monitoring tools have indicated a possible network issue at 137 E Franklin Street. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 29, 06:21 EDT
137 E Franklin Street Network Problem Detected
Resolved - Power has been restored to this site. Devices are returning to service.
Sep 29, 05:59 EDT
Investigating - Our monitoring tools have indicated a possible network issue at 137 E Franklin Street. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 29, 01:49 EDT
Sep 28, 2023

No incidents reported.

Sep 27, 2023
Qualys US Platform 1 - UI Connectivity Issues
Resolved - This incident has been resolved.
Sep 27, 20:17 EDT
Identified - Qualys is experiencing a degradation of service. The vendor is aware of the problem and working to resolve it. See https://status.qualys.com for details on the status of US Platform 1
Sep 27, 19:18 EDT
Update UNC-Setup captive portal appliances for wireless onboarding
Completed - The scheduled maintenance has been completed.
Sep 27, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 06:01 EDT
Scheduled - Service maintenance will be performed on UNC-Setup. Change Request # CHG0041937
Sep 8, 09:30 EDT
South Building Network Maintenance
Resolved - This incident has been resolved.
Sep 27, 06:40 EDT
Update - This outage is due to planned Network maintenance. The window is until 7am.
Sep 27, 06:37 EDT
Investigating - Our monitoring tools have indicated a possible network issue at South Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 27, 06:17 EDT
Carolina North Field Operations and Storage Network Problem Detected
Resolved - This incident has been resolved.
Sep 27, 00:09 EDT
Monitoring - Update from Duke Power: Estimated Time of Restoration September 27, 12:00 a.m.
Sep 26, 20:10 EDT
Identified - This is related to a power outage in the area caused by a traffic accident. Duke Power estimates restoration of power by 7:30pm Tuesday, Sept. 26, 2023.
Sep 26, 17:20 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Carolina North Field Operations and Storage. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 26, 17:11 EDT
Carolina North Transportation Administration Building Network Problem Detected
Resolved - This incident has been resolved.
Sep 27, 00:09 EDT
Monitoring - Update from Duke Power: Estimated Time of Restoration September 27, 12:00 a.m.
Sep 26, 20:10 EDT
Identified - This is related to a power outage in the area caused by a traffic accident. Duke Power estimates restoration of power by 7:30pm Tuesday, Sept. 26, 2023.
Sep 26, 17:58 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Carolina North Transportation Administration Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 26, 17:55 EDT
Sep 26, 2023
Code upgrade on SOM PAN firewall cluster
Completed - The scheduled maintenance has been completed.
Sep 26, 20:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 17:01 EDT
Scheduled - A patch-level upgrade is being performed on the SOM PAN firewall cluster. This should be low- or no-impact to users. Change Request # CHG0042012
Sep 20, 09:22 EDT
Sep 25, 2023
Some users unable to connect to the Zoom Meetings
Resolved - Zoom engineers have resolved the issue causing users to be unable to connect to the Zoom Meetings. They will continue to monitor and provide updates as they have them.
Sep 25, 06:25 EDT
Investigating - Zoom engineers are currently investigating reports of service degradation where the Zoom Meetings are impacted. Zoom will provide updates as soon as there is more information to share.
Sep 25, 06:23 EDT
Sep 24, 2023
Qualys Outage Impacting US Platform 1
Resolved - This incident has been resolved.
Sep 24, 19:02 EDT
Identified - Qualys is experiencing a degradation of service. The vendor is aware of the problem and working to resolve it. See https://status.qualys.com for details on the status of US Platform 1.
Sep 24, 18:06 EDT
Sep 23, 2023
Finley Golf Course Rd, 194 Network Problem Detected
Resolved - This incident has been resolved.
Sep 23, 22:53 EDT
Identified - There appears to be a power issue at this location that is impacting connectivity.
Sep 23, 13:13 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Finley Golf Course Rd, 194. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 23, 13:06 EDT
Finley Golf Course Rd, 212 Network Problem Detected
Resolved - This incident has been resolved.
Sep 23, 22:47 EDT
Identified - There appears to be power issues in the area that are impacting network connectivity at this location.
Sep 23, 13:39 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Finley Golf Course Rd, 212. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 23, 13:35 EDT
Finley Golf Course Rd, 216 Network Problem Detected
Resolved - This incident has been resolved.
Sep 23, 22:46 EDT
Identified - There appears to be power issues in the area that are impacting network connectivity at this location.
Sep 23, 13:58 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Finley Golf Course Rd, 216. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 23, 13:57 EDT
Finley Golf Course Rd, 220 Network Problem Detected
Resolved - This incident has been resolved.
Sep 23, 22:46 EDT
Identified - There appears to be power issues in the area that are impacting network connectivity at this location.
Sep 23, 14:01 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Finley Golf Course Rd, 220. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 23, 13:59 EDT
Franklin St, 208 West Network Problem Detected
Resolved - This incident has been resolved.
Sep 23, 15:55 EDT
Identified - There appears to be power issues in the area that are impacting network connectivity at this location.
Sep 23, 15:15 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Franklin St, 208 West. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 23, 15:14 EDT
Cameron Ave, 215 West House Network Problem Detected
Resolved - This incident has been resolved.
Sep 23, 15:55 EDT
Identified - There appears to be power issues in the area that are impacting network connectivity at this location.
Sep 23, 15:36 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Cameron Ave, 215 West House. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 23, 15:35 EDT
Pittsboro Street, 210 Network Problem Detected
Resolved - This incident has been resolved.
Sep 23, 15:55 EDT
Identified - There appears to be power issues in the area that are impacting network connectivity at this location.
Sep 23, 14:51 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Pittsboro Street, 210. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 23, 14:51 EDT
Granville Towers South Building Network Problem Detected
Resolved - This incident has been resolved.
Sep 23, 15:55 EDT
Identified - There appears to be power issues in the area that are impacting network connectivity at this location.
Sep 23, 15:38 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Granville Towers South Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 23, 15:38 EDT
Franklin St, 206 Network Problem Detected
Resolved - This incident has been resolved.
Sep 23, 15:55 EDT
Identified - There appears to be power issues in the area that are impacting network connectivity at this location.
Sep 23, 14:49 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Franklin St, 206. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 23, 14:48 EDT
Wilson Street, 205 Network Problem Detected
Resolved - This incident has been resolved.
Sep 23, 15:54 EDT
Identified - There appears to be power issues in the area that are impacting network connectivity at this location.
Sep 23, 15:15 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Wilson Street, 205. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 23, 15:12 EDT
Wilson Street, 207 Network Problem Detected
Resolved - This incident has been resolved.
Sep 23, 15:54 EDT
Identified - There appears to be power issues in the area that are impacting network connectivity at this location.
Sep 23, 15:10 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Wilson Street, 207. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 23, 15:09 EDT
Cameron Ave, 211 West - Annex Network Problem Detected
Resolved - This incident has been resolved.
Sep 23, 15:54 EDT
Identified - There appears to be power issues in the area that are impacting network connectivity at this location.
Sep 23, 15:36 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Cameron Ave, 211 West - Annex. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 23, 15:35 EDT
TIM Clock Outage on Sat 9/23 from 8 - 10 AM
Completed - The scheduled maintenance has been completed.
Sep 23, 10:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 08:01 EDT
Scheduled - TIM Time Clocks will be down for Maintenance on Saturday September 23 from 8 – 10 AM. After the maintenance users will be able to tap their card vs swipe. This impacts clocks only, TIM will be available.
Change Request # CHG0042000
Sep 20, 14:13 EDT
Power Outage at IMS Coastal Processes Environmental Health Lab
Resolved - This incident has been resolved.
Sep 23, 08:24 EDT
Update - Per Duke Energy, "Important storm update > As wind speeds lessen and Ophelia makes its way north, crews will begin assessing damage and making repairs where condition allow. "
Sep 23, 07:52 EDT
Identified - We have confirmed a power outage at this location. Duke Energy engineers are aware and are investigating
Sep 23, 04:47 EDT
Investigating - Our monitoring tools have indicated a possible network issue at IMS Coastal Processes Environmental Health Lab. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 23, 04:43 EDT
Sep 22, 2023
Vendor is Reporting Issues With Canvas
Resolved - Vendor is advising that this issue is resolved.
Sep 22, 19:31 EDT
Identified - The vendor for Canvas is reporting service issues. See status.instructure.com for further details/updates'
Sep 22, 18:44 EDT
Sep 21, 2023
Qualys Degraded Performance
Resolved - This incident has been resolved.
Sep 21, 21:06 EDT
Identified - Qualys is experiencing a degradation of service. The vendor is aware of the problem and working to resolve it. See https://status.qualys.com for details on the status of US Platform 1.
Sep 21, 07:09 EDT
Teacch - Wilmington II Network Problem Detected
Resolved - This incident has been resolved.
Sep 21, 00:13 EDT
Investigating - Our monitoring tools have indicated a possible network issue at Teacch - Wilmington II. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Sep 21, 00:10 EDT
Sep 20, 2023
Reboot a standby supervisor card to fix an internal communication error on an core router
Completed - The scheduled maintenance has been completed.
Sep 20, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 06:20 EDT
Scheduled - No customer impact is expected. Change Request # CHG0042007
Sep 19, 15:17 EDT
Sep 19, 2023
Code upgrade on Main Campus Firewalls
Completed - The scheduled maintenance has been completed.
Sep 19, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 17:00 EDT
Scheduled - Service maintenance will be performed on the main campus firewall. This should have little to no impact to the campus network. Change Request # CHG0041505
Sep 13, 09:38 EDT
Restart JMS servers due to cluster issue
Completed - The scheduled maintenance has been completed.
Sep 19, 11:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 10:10 EDT
Scheduled - Service maintenance will be performed on . Change Request # CHG0042001

Node 0p is not in the cluster. Have to restart and possibly restart all clients: person service, logger, directory manager, directory syncers and password syncer.
Sep 19, 10:09 EDT
Wireless Configuration Change for ITS Manning ITS Franklin
Completed - The scheduled maintenance has been completed.
Sep 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 05:00 EDT
Scheduled - During the change window, some devices in ITS Manning and ITS Franklin may lose connectivity briefly as we make a change to our wireless controllers . Change Request # CHG0041942
Sep 13, 09:37 EDT
Upgrade firmware on campus wireless infrastructure requiring outages
Completed - The scheduled maintenance has been completed.
Sep 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 05:00 EDT
Scheduled - Between 5-am and 7am there will be an interruption in wireless service to main campus. med school and the business school while firmware is updated.
Aug 31, 09:14 EDT
Sep 18, 2023
Performance Issues with Atlassian Services - Confluence, Jira
Resolved - This incident has been resolved.
Sep 18, 19:16 EDT
Investigating - Several Atlassian services, including Confluence and Jira are experiencing degraded performance. Atlassian is working to identify and fix the issue. See https://status.atlassian.com/ for updates.
Sep 18, 16:33 EDT
Restart JMS servers due to cluster issue
Completed - The scheduled maintenance has been completed.
Sep 18, 11:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 09:57 EDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 18, 09:56 EDT
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

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