In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 2025 - 10:00 EDT
May 15, 2025 - 10:00 EDT
Scheduled - Microsoft Exchange Online will disable legacy tokens starting June 2025, with full retirement by October 2025. Organizations must migrate to NAA (nested app authentication) and Entra ID tokens to ensure Outlook add-ins continue functioning. Microsoft recommends a scream test -- temporarily disable legacy Exchange Online tokens to identify any Outlook add-ins that may break soon. This will help us discover issues before the June 2025 cutoff. We will also run tests to identify affected add-ins and check with publishers for updates.
For more details visit https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/faq-nested-app-auth-outlook-legacy-tokens
May 15, 2025 10:00 - May 22, 2025 17:00 EDT
For more details visit https://learn.microsoft.com/en-us/office/dev/add-ins/outlook/faq-nested-app-auth-outlook-legacy-tokens
May 15, 2025 10:00 - May 22, 2025 17:00 EDT
About This Site
ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.
The full service listing is now hidden by default. To view the list of all services, click hereTo list only impacted services, click here.
CloudApps
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Operational
ConnectCarolina
Operational
ConnectCarolina Finance
Operational
ConnectCarolina HR
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Operational
ImageNow
Operational
Infoporte
Operational
ConnectCarolina Portal
Operational
ConnectCarolina Student Admin
Operational
Tarheel/Ram Reports
Operational
Web Travel
Operational
Databases
Operational
Educational Technologies
Operational
Canvas
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Operational
Panopto
Operational
Voicethread
Operational
Sakai
Operational
GitLab
Operational
ibiblio.org
Operational
Identity Access Management
Operational
Guest ID Authentication
Operational
Duo Two-Step Verification
Operational
Password Management
Operational
Onyen Creation
Operational
Guest ID Creation
Operational
LDAP
Operational
Single Sign On
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Operational
Listserv
Operational
Network
Operational
Campus Location(s)
Operational
Remote Sites
Operational
Data Center ITS
Operational
Data Center Hosted
Operational
Campus Building Networks
Operational
Wireless
Operational
Campus DHCP
Operational
Campus DNS
Operational
F5 Load Balancing
Operational
Network Access Control
Operational
Network Time Protocol
Operational
Campus VPN
Operational
Voice Messaging
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Operational
ITS Web Proxy
Operational
Network RADIUS
Operational
Network Server Complex
Operational
Internet Connection
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Operational
Office 365
Under Maintenance
Exchange Online
Operational
Microsoft Teams
Operational
SharePoint Online
Operational
Identity Service
Operational
Microsoft 365 Apps
Under Maintenance
Microsoft Bookings
Operational
Microsoft Forms
Operational
Office for the web
Operational
OneDrive for Business
Operational
Multi-Factor Authentication (MFA)
Operational
Other Office 365 Services
Operational
Carolina Print Hub
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Operational
Research Computing
Operational
RC Database
Operational
Virtual Computing Lab (VCL)
Operational
Security
Operational
ITS Firewall Services
Operational
School of Medicine Firewall Services
Operational
Main Campus Firewall Services
Operational
Data Center ITS Firewall Services
Operational
Endpoint Detection and Response
Operational
Splunk
Operational
TeamDynamix
Operational
TIM
Operational
Virtual Lab
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Operational
UCS Virtualization Infrastructure
Operational
Web
Operational
www.unc.edu
Operational
alertcarolina.unc.edu
Operational
CarolinaGo
Operational
Tarheels.live WordPress
Operational
Sites WordPress
Operational
Web.unc.edu WordPress
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Operational
School of Medicine WordPress
Operational
Windows Services
Operational
xMatters
Operational
Other Services
Under Maintenance
Zoom
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
GitLab maintenance May 16, 2025 03:00-04:00 EDT
Standard patching is being performed on the ITS GitLab environments.
Posted on May 15, 2025 - 11:50 EDT
Posted on May 15, 2025 - 11:50 EDT
ConnectCarolina Student Administration outage for Summer I 2025 Census from 5pm - midnight May 16, 2025 17:00-23:59 EDT
ConnectCarolina Student Administration Outage for Census processing. For more details visit the ConnectCarolina Census Outage page.
Posted on May 08, 2025 - 14:45 EDT
Posted on May 08, 2025 - 14:45 EDT
IAM - Post-Census PeopleSoft to IAM Bulk Load May 19, 2025 08:00 - May 20, 2025 17:00 EDT
Push all student records from Campus Solutions to Directory-Manager after Census activities are complete. This happens for Fall, Spring, Summer I and Summer II semesters. We will release 5000 updates per hour. After this data push, all privacy flags should be cleared for first-time students who have not chosen FERPA privacy. During this data load, updates to LDAP and AD may be slower than usual.
Posted on Apr 23, 2025 - 07:55 EDT
Posted on Apr 23, 2025 - 07:55 EDT
Infoporte Maintenance May 20, 2025 07:00-07:30 EDT
Standard maintenance is being performed on Infoporte
Posted on May 05, 2025 - 17:02 EDT
Posted on May 05, 2025 - 17:02 EDT
Single Sign On Maintenance May 22, 2025 06:00-08:00 EDT
Standard patching is being performed on the Single Sign On environment.
Posted on May 13, 2025 - 14:10 EDT
Posted on May 13, 2025 - 14:10 EDT
PREMIUM Communicator and UC-One clients upgraded to PING May 23, 2025 17:00 - May 24, 2025 00:00 EDT
The Communicator and UC-One Connect soft client applications are being replaced by a new software called PING. Communicator licenses will be transferred to the new PING application in a phased rollout this spring.
Need to know:
The Communicator and UC-One Connect soft client applications are no longer supported by the vendor and will be replaced by a new software called PING.
Communicator clients will not be uninstalled automatically and should be manually removed from your devices.
This change will not impact voicemail.
The phased transition to replace Premium Communicator (Desktop) and UC-One connect (mobile) clients begins February 7, 2025.
This 1st transition will impact Information Technology Services (ITS). Only phone lines that currently subscribe to Communicator will be impacted.
For more information visit https://go.unc.edu/PING/, or submit a telephone service request.
Migration dates:
May 23, 2025:
Student Affairs
School of Public Health
WUNC
Posted on Feb 03, 2025 - 11:10 EST
Need to know:
The Communicator and UC-One Connect soft client applications are no longer supported by the vendor and will be replaced by a new software called PING.
Communicator clients will not be uninstalled automatically and should be manually removed from your devices.
This change will not impact voicemail.
The phased transition to replace Premium Communicator (Desktop) and UC-One connect (mobile) clients begins February 7, 2025.
This 1st transition will impact Information Technology Services (ITS). Only phone lines that currently subscribe to Communicator will be impacted.
For more information visit https://go.unc.edu/PING/, or submit a telephone service request.
Migration dates:
May 23, 2025:
Student Affairs
School of Public Health
WUNC
Posted on Feb 03, 2025 - 11:10 EST
TeamDynamix new User Interface release between 12:00 AM - 4:00 AM on May 31, 2025 May 31, 2025 00:00-04:00 EDT
TeamDynamix will release the new User Interface to our Production Environment on May 31 (maintenance window between 12 a.m. – 4 a.m.). During this maintenance window the TDX platform will be unavailable.
Posted on May 14, 2025 - 09:18 EDT
Posted on May 14, 2025 - 09:18 EDT
PREMIUM Communicator and UC-One clients upgraded to PING Jun 13, 2025 17:00 - Jun 14, 2025 00:00 EDT
The Communicator and UC-One Connect soft client applications are being replaced by a new software called PING. Communicator licenses will be transferred to the new PING application in a phased rollout this spring.
Need to know:
The Communicator and UC-One Connect soft client applications are no longer supported by the vendor and will be replaced by a new software called PING.
Communicator clients will not be uninstalled automatically and should be manually removed from your devices.
This change will not impact voicemail.
The phased transition to replace Premium Communicator (Desktop) and UC-One connect (mobile) clients begins February 7, 2025.
This 1st transition will impact Information Technology Services (ITS). Only phone lines that currently subscribe to Communicator will be impacted.
For more information visit https://go.unc.edu/PING/, or submit a telephone service request.
Migration dates:
June 13, 2025:
School of Medicine
Posted on Feb 03, 2025 - 11:09 EST
Need to know:
The Communicator and UC-One Connect soft client applications are no longer supported by the vendor and will be replaced by a new software called PING.
Communicator clients will not be uninstalled automatically and should be manually removed from your devices.
This change will not impact voicemail.
The phased transition to replace Premium Communicator (Desktop) and UC-One connect (mobile) clients begins February 7, 2025.
This 1st transition will impact Information Technology Services (ITS). Only phone lines that currently subscribe to Communicator will be impacted.
For more information visit https://go.unc.edu/PING/, or submit a telephone service request.
Migration dates:
June 13, 2025:
School of Medicine
Posted on Feb 03, 2025 - 11:09 EST
ITS Web Proxy Server Decommission Jul 30, 2025 10:00-11:00 EDT
The web proxy service operating at 172.22.255.71 (webproxy.net.unc.edu) will be decommissioned. Clients utilizing the proxy will need to migrate to a new preferred NAT architecture before this change time to avoid service interruption.
To migrate to NAT, client device owners or administrators need to engage ITS Security with a service request to initiate the NAT setup process for their specific servers and VLANs.
This proxy service was established to support patching of campus servers without Internet access in 2019 and grew to support specific security and SSO products over time. Work between ITS Networking and ITS Security has shown the campus firewalls can provide the same functionality through NAT and firewall policy. This simplifies client configurations and adds functionality to support more than the current standard HTTP/HTTPS protocols.
Posted on May 07, 2025 - 09:35 EDT
To migrate to NAT, client device owners or administrators need to engage ITS Security with a service request to initiate the NAT setup process for their specific servers and VLANs.
This proxy service was established to support patching of campus servers without Internet access in 2019 and grew to support specific security and SSO products over time. Work between ITS Networking and ITS Security has shown the campus firewalls can provide the same functionality through NAT and firewall policy. This simplifies client configurations and adds functionality to support more than the current standard HTTP/HTTPS protocols.
Posted on May 07, 2025 - 09:35 EDT