UNC Chapel Hill - ITS Status

Mary Ellen Jones Network Connectivity Issues

Investigating - We are currently investigating this issue.
Mar 29, 2023 - 09:35 EDT

Canvas Operational

CloudApps Operational

ConnectCarolina Operational

Finance Operational

HR/Payroll Operational

ImageNow Operational

Infoporte Operational

PCard Operational

Portal Operational

SAS VA Operational

Student Administration Operational

Web Travel Operational

Databases Operational

ibiblio Operational

Identity Management Operational

Onyen Authentication Operational

Guest ID Authentication Operational

Duo Two-Step Verification Operational

Password Management Operational

Onyen Creation Operational

Guest ID Creation Operational

LDAP Operational

Listserv Operational

Network Partial Outage

Campus Location(s) Partial Outage

Remote Location(s) Operational

Data Center Location(s) Operational

Campus Wireless Network Partial Outage

DHCP Operational

DNS Operational

F5 Load Balancer Operational

Firewall Operational

Network Authentication Operational

Network Time Protocol Operational

VPN Operational

Voice Messaging Operational

Office 365 Operational

Exchange Online Operational

Microsoft Teams Operational

SharePoint Online Operational

Identity Service Operational

Microsoft 365 Apps Operational

Microsoft Bookings Operational

Microsoft Forms Operational

Office for the web Operational

OneDrive for Business Operational

Multi-Factor Authentication (MFA) Operational

Other Office 365 Services Operational

Pharos CCI Printing Operational

Qualys Operational

Research Computing Operational

RC Database Operational

Virtual Computing Lab (VCL) Operational

Sakai Operational

ServiceNow Operational

Splunk Operational

TIM Operational

Virtual Lab Operational

UCS Virtualization Infrastructure Operational

Web Operational

CarolinaGo Operational

WordPress Operational

www.unc.edu Operational

Windows Services Operational

xMatters Operational

Zoom Operational

Other Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 29, 2023

Unresolved incident: Mary Ellen Jones Network Connectivity Issues.

Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

Mac Zoom Rooms users are unable to join Microsoft Teams meetings

Resolved - We have mitigated the issue with Mac Zoom Rooms users being unable to join Microsoft Teams meetings. A new Mac client will be released to address this issue but If you are currently encountering the issue you may contact our support team who can provide the new version of the Mac client.
Mar 21, 19:42 PDT
Mar 21, 22:58 EDT

Identified - We have identified the issue where Mac Zoom Rooms users are unable to join Microsoft Teams meetings. We will continue to provide updates as we have them.
Mar 20, 2023 - 19:52 PDT
Mar 20, 23:17 EDT

Update - We continue to investigate the issue with Microsoft support and will provide updates as we have them.
Posted 4 minutes ago. Mar 20, 2023 - 18:30 PDT
Mar 20, 21:36 EDT

Investigating - We are currently investigating this issue.
Mar 20, 07:39 EDT

Campus Network Border and Backbone Router Code Upgrade

Completed - The scheduled maintenance has been completed.
Mar 21, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 05:00 EDT

Scheduled - Scheduled service maintenance will be performed on Network: Core Routing beginning 03/21/2023 05:00 AM EDT and ending 03/21/2023 07:00 AM EDT. Please contact the ITS Service Desk at 962-HELP with any questions by referencing Change Request# CHG0040465. This change is to upgrade both campus border and campus backbone routers to a new stable code level. This is the third of the total 4 similar changes for campus core routers. The first two went well for main campus, Med. school, ResNET and wireless. We do not expect service outage during the change window, however; traffic will failover to another chassis/path in the pair during the upgrading process. Visit https://itsstatus.unc.edu to track the current operations state of ITS services.
Mar 1, 16:03 EST

Mar 20, 2023

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.