All Systems Operational
CloudApps ? Operational
ConnectCarolina Operational
Finance Operational
HR/Payroll ? Operational
ImageNow Operational
Infoporte Operational
PCard Operational
Portal Operational
SAS VA Operational
Student Administration Operational
Web Travel Operational
Databases Operational
ibiblio Operational
Identity Management Operational
Onyen Authentication Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Listserv Operational
Network Operational
Campus Location(s) Operational
Remote Location(s) Operational
Data Center Location(s) Operational
Campus Wireless Network Operational
DHCP Operational
DNS Operational
F5 Load Balancer Operational
Firewall Operational
Network Authentication Operational
Network Time Protocol Operational
VPN Operational
Voice Messaging ? Operational
Office 365 Operational
Exchange Online Operational
Microsoft Teams Operational
SharePoint Online Operational
Identity Service Operational
Microsoft 365 Apps Operational
Microsoft Bookings Operational
Microsoft Forms Operational
Office for the web Operational
OneDrive for Business Operational
Multi-Factor Authentication (MFA) Operational
Other Office 365 Services Operational
Pharos CCI Printing ? Operational
Qualys Operational
Remedy Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Sakai Operational
ServiceNow Operational
Splunk Operational
TIM Operational
Virtual Lab ? Operational
UCS Virtualization Infrastructure Operational
Web Operational
CarolinaGo Operational
WordPress ? Operational
www.unc.edu Operational
Windows Services Operational
xMatters Operational
Other Services ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The ITS Franklin Hosted Data Center spine switches will be upgraded with new firmware to fix some significant and impactful bugs. We expect NO downtime during the upgrade, but some impact is possible. As these switches are redundant to one another, our process is to move traffic over to the switch that is not being upgraded first, isolate the secondary switch and perform the upgrade, then once the upgrade is complete we can then switch the traffic over and do the reverse.
Posted on Jun 16, 09:50 EDT
The ITS Franklin Data Center spine switches will be upgraded with new firmware to fix some significant and impactful bugs. We expect NO downtime during the upgrade, but some impact is possible. As these switches are redundant to one another, our process is to move traffic over to the switch that is not being upgraded first, isolate the secondary switch and perform the upgrade, then once the upgrade is complete we can then switch the traffic over and do the reverse.
Posted on Jun 16, 09:52 EDT
The ITS Manning Data Center spine switches will be upgraded with new firmware to fix some significant and impactful bugs. We expect NO downtime during the upgrade, but some impact is possible. As these switches are redundant to one another, our process is to move traffic over to the switch that is not being upgraded first, isolate the secondary switch and perform the upgrade, then once the upgrade is complete we can then switch the traffic over and do the reverse.
Posted on Jun 16, 09:53 EDT
Past Incidents
Jun 23, 2021

No incidents reported today.

Jun 22, 2021
Completed - The scheduled maintenance has been completed.
Jun 22, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 06:01 EDT
Scheduled - The connections for the building entrance switches at AHEC and Brinkhous-Bullitt will be moved to the new MacNider Tier 1 switch.
Jun 16, 09:46 EDT
Jun 21, 2021

No incidents reported.

Jun 20, 2021

No incidents reported.

Jun 19, 2021

No incidents reported.

Jun 18, 2021
Resolved - This incident has been resolved.
Jun 18, 07:06 EDT
Monitoring - We believe that all customer facing services have returned to full operation. If you are experiencing issues, please submit a Service Request at help.unc.edu.
Jun 18, 02:57 EDT
Update - We are currently experiencing an outage of multiple systems in our environment. Technical staff are actively investigating the issue, but do not yet know the full scope of systems affected. This information will be updated as more information is known.
Jun 18, 02:23 EDT
Update - We are currently experiencing an outage of multiple systems in our environment. Technical staff are actively investigating the issue, but do not yet know the full scope of systems affected. This information will be updated as more information is known.
Jun 18, 02:22 EDT
Update - We are continuing to investigate this issue.
Jun 18, 00:52 EDT
Update - We are continuing to investigate this issue.
Jun 18, 00:50 EDT
Update - We are continuing to investigate this issue.
Jun 18, 00:21 EDT
Investigating - Some users are currently unable to access the system. Technical staff are investigating the issue.
Jun 17, 23:55 EDT
Jun 17, 2021
Jun 16, 2021
Resolved - This incident has been resolved.
Jun 16, 23:28 EDT
Update - We will continue to provide updates as we have them.
Jun 16, 22:53 EDT
Monitoring - We have resolved the issue causing delays in new cloud recordings appearing within the recording management and Dashboard side for a subset of users.
Jun 16, 22:52 EDT
Investigating - Zoom is reporting issues with viewing cloud recordings. See status.zoom.us for more information
Jun 16, 19:54 EDT
Jun 15, 2021

No incidents reported.

Jun 14, 2021
Resolved - This incident has been resolved.
Jun 14, 21:25 EDT
Update - We are continuing to monitor for any further issues.
Jun 14, 21:10 EDT
Monitoring - Monitoring
Qualys Cloud Platform Operations has identified the issue causing a delay in Scheduled/On-Demand Report launch and a fix has been implemented. We are monitoring the results.
Jun 14, 21:09 EDT
Investigating - Qualys is experiencing a degradation of service. The vendor is aware of the problem and working to resolve it.
Jun 14, 14:24 EDT
Jun 13, 2021

No incidents reported.

Jun 12, 2021

No incidents reported.

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021
Resolved - This incident has been resolved.
Jun 9, 15:49 EDT
Monitoring - Zoom is reporting. We are continuing to validate that disabling the suspect network link has addressed all reported issues. We will continue to post updates as we have them.
Jun 9, 13:05 EDT
Identified - Zoom is reporting that users may experience problems starting and joining Zoom Meetings. For more information refer to the Zoom status page (https://status.zoom.us/).
Jun 9, 12:39 EDT
Resolved - This incident has been resolved.
Jun 9, 12:04 EDT
Identified - Qualys is experiencing a degradation of service. The vendor is aware of the problem and working to resolve it. See https://status.qualys.com for details on the status of US Platform 1.
Jun 8, 16:58 EDT