All Systems Operational

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ITS Service Status is provided by the ITS Operations Center. Some services are updated in real time -- see the Instant Service Alerting page for details.

The full service listing is now hidden by default. To view the list of all services, click here.

CloudApps ? Operational
ConnectCarolina Operational
ConnectCarolina Finance Operational
HR/Payroll ? Operational
ImageNow Operational
Infoporte Operational
Portal Operational
Student Administration Operational
Tarheel/Ram Reports Operational
Web Travel Operational
Databases Operational
Educational Technologies Operational
Canvas ? Operational
Zoom Operational
Panopto Operational
Voicethread Operational
Sakai Operational
GitLab Operational
ibiblio.org Operational
Identity Access Management Operational
Guest ID Authentication Operational
Duo Two-Step Verification Operational
Password Management Operational
Onyen Creation Operational
Guest ID Creation Operational
LDAP Operational
Single Sign On ? Operational
Listserv Operational
Network Operational
Campus Location(s) Operational
Remote Sites Operational
Data Center ITS Operational
Data Center Hosted Operational
Campus Building Networks Operational
Wireless Operational
Campus DHCP Operational
Campus DNS Operational
F5 Load Balancing Operational
Network Access Control Operational
Network Time Protocol Operational
Campus VPN Operational
Voice Messaging ? Operational
ITS Web Proxy Operational
Network RADIUS Operational
Network Server Complex Operational
Internet Connection ? Operational
Office 365 Operational
Exchange Online Operational
Microsoft Teams Operational
SharePoint Online Operational
Identity Service Operational
Microsoft 365 Apps Operational
Microsoft Bookings Operational
Microsoft Forms Operational
Office for the web Operational
OneDrive for Business Operational
Multi-Factor Authentication (MFA) Operational
Other Office 365 Services Operational
Carolina Print Hub ? Operational
Research Computing Operational
RC Database Operational
Virtual Computing Lab (VCL) Operational
Security Operational
ITS Firewall Services Operational
School of Medicine Firewall Services Operational
Main Campus Firewall Services Operational
Data Center ITS Firewall Services Operational
Endpoint Detection and Response Operational
Splunk Operational
TeamDynamix Operational
TIM Operational
Virtual Lab ? Operational
UCS Virtualization Infrastructure Operational
Web Operational
www.unc.edu Operational
alertcarolina.unc.edu Operational
CarolinaGo Operational
Tarheels.live WordPress Operational
Sites WordPress Operational
Web.unc.edu WordPress ? Operational
School of Medicine WordPress Operational
Windows Services Operational
xMatters Operational
Other Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
In order to assess the readiness of campus for the decommissioning of the legacy Heimdal Kerberos service in March, the Heimdal Kerberos authentication service will be turned off for 24 hours starting at 8am on Wednesday, February 19, 2025. This suspension of service will likely cause authentication failures for hosts and services which have not yet been updated to use the AD.UNC.EDU Kerberos realm.

If this outage causes a serious disruption for your service, please submit an incident to ISO-Identity-Access-Management.

Posted on Feb 12, 2025 - 09:14 EST
Single Sign On Maintenance Feb 20, 2025 06:00-08:00 EST
Standard patching is being performed on the Single Sign On environment.
Posted on Feb 13, 2025 - 07:55 EST
Sakai maintenance Feb 22, 2025 07:00-09:00 EST
Standard patching is being performed on the Sakai environment.
Posted on Feb 12, 2025 - 09:19 EST
PREMIUM Communicator and UC-One clients upgraded to PING Feb 28, 2025 17:00 - Mar 1, 2025 00:00 EST
The Communicator and UC-One Connect soft client applications are being replaced by a new software called PING. Communicator licenses will be transferred to the new PING application in a phased rollout this spring.

Need to know:

The Communicator and UC-One Connect soft client applications are no longer supported by the vendor and will be replaced by a new software called PING.

Communicator clients will not be uninstalled automatically and should be manually removed from your devices.

This change will not impact voicemail.

The phased transition to replace Premium Communicator (Desktop) and UC-One connect (mobile) clients begins February 7, 2025.

This 1st transition will impact Information Technology Services (ITS). Only phone lines that currently subscribe to Communicator will be impacted.

For more information visit https://go.unc.edu/PING/, or submit a telephone service request.

Migration dates:

February 28, 2025:
Administration
College of Arts and Sciences
School of Education
School of Social Work
School of Journalism

Posted on Feb 03, 2025 - 11:05 EST
PREMIUM Communicator and UC-One clients upgraded to PING Mar 21, 2025 17:00 - Mar 22, 2025 00:00 EDT
The Communicator and UC-One Connect soft client applications are being replaced by a new software called PING. Communicator licenses will be transferred to the new PING application in a phased rollout this spring.

Need to know:

The Communicator and UC-One Connect soft client applications are no longer supported by the vendor and will be replaced by a new software called PING.

Communicator clients will not be uninstalled automatically and should be manually removed from your devices.

This change will not impact voicemail.

The phased transition to replace Premium Communicator (Desktop) and UC-One connect (mobile) clients begins February 7, 2025.

This 1st transition will impact Information Technology Services (ITS). Only phone lines that currently subscribe to Communicator will be impacted.

For more information visit https://go.unc.edu/PING/, or submit a telephone service request.

Migration dates:

March 21, 2025:
Athletics
Kenan Flagler School of Business
Adams School of Dentistry

Posted on Feb 03, 2025 - 11:07 EST
PREMIUM Communicator and UC-One clients upgraded to PING Apr 11, 2025 17:00 - Apr 12, 2025 00:00 EDT
The Communicator and UC-One Connect soft client applications are being replaced by a new software called PING. Communicator licenses will be transferred to the new PING application in a phased rollout this spring.

Need to know:

The Communicator and UC-One Connect soft client applications are no longer supported by the vendor and will be replaced by a new software called PING.

Communicator clients will not be uninstalled automatically and should be manually removed from your devices.

This change will not impact voicemail.

The phased transition to replace Premium Communicator (Desktop) and UC-One connect (mobile) clients begins February 7, 2025.

This 1st transition will impact Information Technology Services (ITS). Only phone lines that currently subscribe to Communicator will be impacted.

For more information visit https://go.unc.edu/PING/, or submit a telephone service request.

Migration dates:

April 11, 2025:
Finance & Operations
School of Law
School of Government
Libraries

Posted on Feb 03, 2025 - 11:08 EST
PREMIUM Communicator and UC-One clients upgraded to PING May 23, 2025 17:00 - May 24, 2025 00:00 EDT
The Communicator and UC-One Connect soft client applications are being replaced by a new software called PING. Communicator licenses will be transferred to the new PING application in a phased rollout this spring.

Need to know:

The Communicator and UC-One Connect soft client applications are no longer supported by the vendor and will be replaced by a new software called PING.

Communicator clients will not be uninstalled automatically and should be manually removed from your devices.

This change will not impact voicemail.

The phased transition to replace Premium Communicator (Desktop) and UC-One connect (mobile) clients begins February 7, 2025.

This 1st transition will impact Information Technology Services (ITS). Only phone lines that currently subscribe to Communicator will be impacted.

For more information visit https://go.unc.edu/PING/, or submit a telephone service request.

Migration dates:

May 23, 2025:
Student Affairs
School of Public Health
WUNC

Posted on Feb 03, 2025 - 11:10 EST
PREMIUM Communicator and UC-One clients upgraded to PING Jun 13, 2025 17:00 - Jun 14, 2025 00:00 EDT
The Communicator and UC-One Connect soft client applications are being replaced by a new software called PING. Communicator licenses will be transferred to the new PING application in a phased rollout this spring.

Need to know:

The Communicator and UC-One Connect soft client applications are no longer supported by the vendor and will be replaced by a new software called PING.

Communicator clients will not be uninstalled automatically and should be manually removed from your devices.

This change will not impact voicemail.

The phased transition to replace Premium Communicator (Desktop) and UC-One connect (mobile) clients begins February 7, 2025.

This 1st transition will impact Information Technology Services (ITS). Only phone lines that currently subscribe to Communicator will be impacted.

For more information visit https://go.unc.edu/PING/, or submit a telephone service request.

Migration dates:

June 13, 2025:
School of Medicine

Posted on Feb 03, 2025 - 11:09 EST
Past Incidents
Feb 15, 2025

No incidents reported today.

Feb 14, 2025
Completed - The scheduled maintenance has been completed.
Feb 14, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 03:00 EST
Scheduled - Standard patching is being performed on the ITS GitLab environments.
Feb 13, 15:20 EST
Feb 13, 2025
Resolved - This incident has been resolved.
Feb 13, 20:51 EST
Identified - Update from Duo: We are seeing successful recovery of Admin Panel login for all deployments.

We are still actively working toward restoring all other services and will provide updates as soon as possible.

Feb 13, 18:04 EST
Investigating - Duo is currently investigating an issue causing Admin Panel login and SMS/Phone Call delivery failures across all deployments.

If you can access your Admin Panel, please utilize our other MFA methods such as Push, Passcodes, Hardware Tokens, and Security Keys in the meantime. https://duo.com/docs/policy#authentication-methods

More information can be found at https://status.duo.com/.

Feb 13, 13:54 EST
Completed - The scheduled maintenance has been completed.
Feb 13, 16:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 14:00 EST
Scheduled - The Opsview monitoring system is undergoing maintenance.
Feb 5, 09:17 EST
Completed - The scheduled maintenance has been completed.
Feb 13, 10:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 06:00 EST
Scheduled - Standard patching for the Tableau platform.
Feb 5, 15:48 EST
Completed - The scheduled maintenance has been completed.
Feb 13, 08:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 08:00 EST
Scheduled - Additional security controls will be put in front of GitLab in order to better comply with existing security policies.
Feb 5, 09:11 EST
Completed - The scheduled maintenance has been completed.
Feb 13, 08:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 08:02 EST
Scheduled - Additional security controls will be put in front of Apache in order to better comply with existing security policies.
Feb 5, 09:15 EST
Completed - The scheduled maintenance has been completed.
Feb 13, 08:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 08:01 EST
Scheduled - Additional security controls will be put in front of Splunk in order to better comply with existing security policies.
Feb 5, 09:12 EST
Feb 12, 2025
Completed - The scheduled maintenance has been completed.
Feb 12, 20:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 17:00 EST
Scheduled - ITS Rightfax service will be unavailable during this after-hours operating system software update. This scheduled outage is solely for the purpose of loading necessary updates to the system software. Rightfax application software will NOT be changed during this maintenance window.
Feb 10, 13:25 EST
Resolved - This incident has been resolved.
Feb 12, 05:59 EST
Investigating - Our monitoring tools have indicated a possible network issue at Carolina North Field Operations and Storage. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 12, 05:54 EST
Feb 11, 2025
Completed - The scheduled maintenance has been completed.
Feb 11, 17:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 09:00 EST
Scheduled - Since any messages to Directory-Manager will queue while it is down, and it has no user interface, minor changes such as patching, security changes, or minor edits to the configuration can be performed with little to no impact on end users.  Updates to LDAP and AD may be delayed by a few minutes.
Feb 6, 15:30 EST
Resolved - This incident has been resolved.
Feb 11, 01:36 EST
Investigating - Our monitoring tools have indicated a possible network issue at IMS Coastal Processes Environmental Health Lab. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 11, 01:27 EST
Resolved - This incident has been resolved.
Feb 11, 01:21 EST
Investigating - Our monitoring tools have indicated a possible network issue at IMS Coastal Processes Environmental Health Lab. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 11, 00:58 EST
Feb 10, 2025
Feb 9, 2025

No incidents reported.

Feb 8, 2025
Resolved - This incident has been resolved.
Feb 8, 13:02 EST
Investigating - Our monitoring tools have indicated a possible network issue at Memorial Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 8, 13:01 EST
Resolved - This incident has been resolved.
Feb 8, 11:53 EST
Identified - There is planned maintenance being conducted at this site.
Feb 8, 11:48 EST
Investigating - Our monitoring tools have indicated a possible network issue at Old West Residence Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 8, 11:45 EST
Resolved - This incident has been resolved.
Feb 8, 11:49 EST
Identified - There is planned maintenance work being conducted at this site.
Feb 8, 11:49 EST
Investigating - Our monitoring tools have indicated a possible network issue at Curtis Media Center. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 8, 11:39 EST
Resolved - This incident has been resolved.
Feb 8, 11:14 EST
Investigating - Our monitoring tools have indicated a possible network issue at Cameron Ave, 211 West - Annex. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 8, 10:45 EST
Resolved - This incident has been resolved.
Feb 8, 11:14 EST
Investigating - Our monitoring tools have indicated a possible network issue at Wilson Street, 205. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 8, 10:46 EST
Resolved - This incident has been resolved.
Feb 8, 11:14 EST
Investigating - Our monitoring tools have indicated a possible network issue at Wilson Street, 207. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 8, 10:46 EST
Resolved - This incident has been resolved.
Feb 8, 11:14 EST
Investigating - Our monitoring tools have indicated a possible network issue at Cameron Ave, 215 West House. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 8, 10:45 EST
Resolved - This incident has been resolved.
Feb 8, 11:03 EST
Investigating - Our monitoring tools have indicated a possible network issue at Cheek, Kennon and Rebecca Clark Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 8, 11:00 EST
Resolved - This incident has been resolved.
Feb 8, 09:24 EST
Investigating - Our monitoring tools have indicated a possible network issue at Cheek, Kennon and Rebecca Clark Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 8, 09:23 EST
Resolved - This incident has been resolved.
Feb 8, 07:40 EST
Investigating - Our monitoring tools have indicated a possible network issue at Naval Armory. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 8, 07:26 EST
Resolved - This incident has been resolved.
Feb 8, 07:31 EST
Investigating - Our monitoring tools have indicated a possible network issue at Grounds Maintenance Shop. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 8, 07:26 EST
Resolved - This incident has been resolved.
Feb 8, 07:19 EST
Investigating - Our monitoring tools have indicated a possible network issue at Taylor Campus Health Services Building, James. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 8, 07:18 EST
Feb 7, 2025
Resolved - This incident has been resolved as a monitoring false positive or brief interruption.
Feb 7, 10:05 EST
Investigating - Monitoring systems are indicating a possible issue with one or more of our services. The ITS Operations Center is validating and engaging relevant teams. More information with be posted as it becomes available.
Feb 7, 10:04 EST
Resolved - This incident has been resolved.
Feb 7, 09:00 EST
Investigating - Our monitoring tools have indicated a possible network issue at South Chiller Plant Annex. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 7, 08:59 EST
Completed - The scheduled maintenance has been completed.
Feb 7, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 03:00 EST
Scheduled - Standard patching is being performed on the ITS GitLab environments.
Feb 6, 10:23 EST
Completed - The scheduled maintenance has been completed.
Feb 7, 00:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 17:00 EST
Scheduled - The Communicator and UC-One Connect soft client applications are being replaced by a new software called PING. Communicator licenses will be transferred to the new PING application in a phased rollout this spring.

Need to know:

The Communicator and UC-One Connect soft client applications are no longer supported by the vendor and will be replaced by a new software called PING.

Communicator clients will not be uninstalled automatically and should be manually removed from your devices.

This change will not impact voicemail.

The phased transition to replace Premium Communicator (Desktop) and UC-One connect (mobile) clients begins February 7, 2025.

This 1st transition will impact Information Technology Services (ITS). Only phone lines that currently subscribe to Communicator will be impacted.

For more information visit https://go.unc.edu/PING/, or submit a telephone service request.

Migration dates:

February 7, 2025: ITS

February 28, 2025:
Administration
College of Arts and Sciences
School of Education
School of Social Work
School of Journalism

March 21, 2025:
Athletics
Kenan Flagler School of Business
Adams School of Dentistry

April 11, 2025:
Finance & Operations
School of Law
School of Government
Libraries
May 2, 2025:
School of Pharmacy
Lineberger Cancer Center
School of Nursing

May 23, 2025:
Student Affairs
School of Public Health
WUNC

June 13, 2025:
School of Medicine

Jan 29, 09:26 EST
Feb 6, 2025
Feb 5, 2025
Completed - The scheduled maintenance has been completed.
Feb 5, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 00:00 EST
Scheduled - Standard platform patching is being performed on the environment.
Feb 4, 10:53 EST
Feb 4, 2025

No incidents reported.

Feb 3, 2025
Completed - The scheduled maintenance has been completed.
Feb 3, 22:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 21:00 EST
Scheduled - Maintenance will be performed on "eduroam" wireless offered in specific UNC Hospital locations. Users may have to disconnect and reconnect to wireless during the change window.
Jan 22, 09:14 EST
Feb 2, 2025

No incidents reported.

Feb 1, 2025
Resolved - This incident has been resolved.
Feb 1, 10:55 EST
Investigating - Our monitoring tools have indicated a possible network issue at Gerrard, Charles, Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 1, 10:44 EST
Resolved - This incident has been resolved.
Feb 1, 10:15 EST
Investigating - Our monitoring tools have indicated a possible network issue at Dey, William M., Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 1, 10:13 EST
Resolved - This incident has been resolved.
Feb 1, 09:56 EST
Investigating - Our monitoring tools have indicated a possible network issue at YMCA Building. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 1, 09:53 EST
Resolved - This incident has been resolved.
Feb 1, 09:35 EST
Investigating - Our monitoring tools have indicated a possible network issue at Carroll, Dudley D. Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 1, 09:31 EST
Resolved - This incident has been resolved.
Feb 1, 09:14 EST
Investigating - Our monitoring tools have indicated a possible network issue at Gardner, O. Max, Hall. Engineers are investigating and will post updates as they become available. If you have any questions contact 962-HELP.
Feb 1, 09:04 EST